The Candidate Experience: Define, Measure, Predict Amelia Merrill VP, Talent Acquisi<on and Employee Engagement RMS Heather Tinguely Senior Program Manager Microso8 …a conversation exploring the definition, measure and business necessity for treating candidates well Chris:na McClung Director, US & Int’l Card Recrui<ng Capital One Moderator: Gerry Crispin Chief Navigator CareerXroads
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The Candidate Experience: Define, Measure, Predict
Amelia Merrill VP, Talent Acquisi<on
and Employee Engagement
RMS
Heather Tinguely Senior Program Manager
Microso8
…a conversation exploring the definition, measure and business necessity for treating candidates well
Tell us a liHle more about your company and role before we get into
the details of your Candidate Experience.
Heather Chris<na Amelia
When you started down this path to improve your candidate’s experience did you have any
‘push back’?
What were the first one or two ‘prac:ces’ you changed, added or
improved and why?
Heather Chris<na Amelia
Beyond what you already said were there measures how you treat candidates you could :e
back to business results?
Heather Chris<na Amelia
The phrase ‘black hole’ has become a rallying cry highligh:ng candidate frustra:on.
How do you handle the candidate’s interest in their
status?
Heather Chris<na Amelia
How do you handle ques:ons prospects have before they apply…when they are researching your company? [audience poll] - Can prospects call, email, text message recruiters directly? - Do you have SM like Linkedin Groups, Talent Communities, Facebook fan pages where Q&A can take place?
- Do you have interactive FAQs, recruiter blogs linked on your Company site’s career pages?
- Do you have chat rooms or webinars emphasizing specific jobs?
Heather Chris<na Amelia
How do you communicate with candidates who apply but, never make it to finalist?
Do you differen:ate between those who were
qualified and those who weren’t?
Heather Chris<na Amelia
What else would you like to do that you believe impacts candidate engagement?
Heather Chris<na Amelia
What advice would you offer to your colleagues listening in who are interested in improving their candidates’ experience?