The business phone system for the next 100 years Call Manager Personal Desktop Call Management.

The business phone system for the next 100 years

Call Manager

Personal Desktop

Call Management

The business phone system for the next 100 years

Call Manager

• Make, answer, transfer & park calls• Record calls• Monitor & retrieve callers while they are leaving voice

mail messages• View the status of other users

– Available, on a call, away• Instant messaging with other users

Powerful desktop control of your telephone:

The business phone system for the next 100 years

Call Manager

Active call display

Monitored extensions

The business phone system for the next 100 years

Select Extensions to Monitor

View “all” or “selected” extensions

Edit

‘Select Monitored Extensions’

The business phone system for the next 100 years

Call Manager

• GREEN = idle• RED = on a call• LIGHT GREEN = ringing

phone

Monitor the Status of Selected Phones

The business phone system for the next 100 years

Call Manager

Carlo Romeo 129

0

# of VM messages

Online Status (presence

management)

BLF

IM / Chat

The business phone system for the next 100 years

Call Manager

Personal desktop features:

Dial

Transfer

Park

Listen to VM (screening)

Pickup VM (screening)

Hang-up

Record

The business phone system for the next 100 years

Place a Call

1. In the MY CALLS box, type the telephone number or extension or click on the extension.

2. Click DIAL.3. The speaker on your IP550

will beep notifying you the call is being connected in handsfree mode.

4. Alternatives to handsfree mode:

• Pick up the handset, or• Press the SPEAKER button

twice to switch to headset mode.

The business phone system for the next 100 years

Transfer a Call

1. In MY CALLS type the destination extension or click on the extension.

2. Highlight the call you want to transfer.

3. Click TRANSFER.

User Tip #1:

To transfer a call directly to voicemail without ringing the extension, put * in front of the destination extension number: *2233

*2233

User Tip #2:

A short cut for calling or transferring directly to the voicemail of a monitored extension without ringing the extension: Click on the envelope associated with that extension.

The ‘*’ and extension number will automatically display in MY CALLS: *2233

Then simply click DIAL or TRANSFER.

The business phone system for the next 100 years

Park a Call

1. Highlight the call you want to park.

2. Click PARK.

The business phone system for the next 100 years

Screening Calls in Voicemail: Listen

1. Highlight the active call that is in your voicemail.

2. Click LISTEN TO VM to listen as the caller leaves you a voicemail message.

The business phone system for the next 100 years

Screening Calls in Voicemail: Pickup

1. Highlight the active call that is in your voicemail.

2. Click PICKUP VM to pull the call out of voicemail.

3. The speaker on your IP550 will beep notifying you the call is being connected in handsfree mode.

4. Alternatives to handsfree mode:

• Pick up the handset, or• Press the SPEAKER button

twice to switch to headset mode.

The business phone system for the next 100 years

Terminate a Call

1. Highlight the active call.

2. Click HANGUP to terminate the call.

The business phone system for the next 100 years

Record a Call

1. Highlight the active call.

2. Click RECORD to start recording the call.

3. To stop recording, click STOP REC.

STOP RECSTOP REC

The business phone system for the next 100 years

Playback Recorded Calls

1. From the EDIT drop down menu, select ‘View Call Recordings’

2. From this webpage you can listen to, download, and delete recorded calls.

The business phone system for the next 100 years

Instant Messaging

1. Double click on the ‘balloon’ for the extension you want to IM.

2. Type your message.

3. Click SEND.

To initiate an instant message:

The business phone system for the next 100 years

Instant Messaging

1. Double click on the ‘balloon’ for the extension you want to IM.

2. View the text message.

3. Type a response.

4. Click SEND.

To view/respond to an instant message:

The business phone system for the next 100 years

Call Manager

• Display up to 40 extensions per screen– Scroll to see additional extensions– Resizable screen components

• Requires Microsoft Windows XP or Vista– No support for Mac or any other OS, including

earlier versions of Windows

The business phone system for the next 100 years

Call Manager

For more information: