MONDAY 9 DECEMBER THE BIG CONVERSATION 2019 HORIZON, LEEDS | PROGRAMME Supporting housing professionals to create a future in which everyone has a place to call home www.cih.org • 024 7685 1700 09:00 ARRIVAL AND REGISTRATION (refreshments to be served on arrival) 09:30 WELCOME AND ICEBREAKER Geraldine Howley, group chief executive, Incommunities What is your ideal community and what does it represent? Geraldine Howley welcomes you, and the unique perspective and energy that you bring to the big conversation 2019. 09:45 OUR HORIZON: WHAT’S IN STORE? Gavin Smart, chief executive, Chartered Institute of Housing Gavin will provide an overview of the most pressing policy issues affecting our sector and CIH’s views on where we should go from here. 10:05 OUR HORIZON: PANEL DISCUSSION (chaired by Geraldine Howley): Gavin Smart, chief executive, Chartered Institute of Housing Carol Matthews, chief executive, Riverside/ Chair, Homes for the North Brian Robson, executive director (policy & public affairs), Northern Housing Consortium Yvonne Castle, chief executive Johnnie Johnson Housing Gavin will be joined by senior leaders for a question and answer session. 10:45 BREAK 11:00 BREAKOUT SESSIONS Emma Walker-Cotton - Causeway Consulting - Confidence in delivering effective feedback - how to have courageous conversations Adam Clark - Executive Director of Customers, Northstar- Bringing your WHOLE self to work Jon Skipp and Barry Forsythe, Greenacre Recruitment- Adding some sizzle to your CV Tim Mills, Ongo Tenant and Board Member - Challenging the traditional way the sector engages with tenants