THE BIA FROM THE IT PERSPECTIVE · 2021. 1. 5. · HOW IT CAN MAKE THE BIA A SUCCESS FOR ITSELF, BCM, AND THE BUSINESS. Be transparent when it comes to system/application RTAs, RPAs,

© 2018 MHA CONSULTING. ALL RIGHTS RESERVED.

THE BIA FROM THE IT PERSPECTIVEMichael Herrera, CEO, MHA Consulting

March 25, 2018

© 2018 MHA CONSULTING. ALL RIGHTS RESERVED. 2

19-year proven track record of

applying industry standards and

best practices across a diverse

pedigree of clients.

A simple mission: Ensure the

continuous operations of our

clients’ critical processes.

SaaS Tools: BIA On-Demand,

Compliance Confidence,

Residual Risk.

SAASCompliance

and risk tools.

CAPABLEComprehensive suite of services.

20Average years

industry experience.Years in

operation.

GLOBALDiverse, global

client base.

19

Michael A. Herrera, CBCP Chief Executive OfficerPhoenix, Arizona www.mha-it.comhttps://bcmmetrics.com/

KEY FACTS

SENIOR LEADERSHIP

MHA Consulting’s senior team has an average of over 20 years of industry relevant experience in the areas of Business Continuity, Disaster Recovery, and Project Management.

COMPANY BACKGROUND

http://www.mha-it.com/https://bcmmetrics.com/


HEALTHCARE EDUCATION FINANCIAL INSTITUTIONS

CONSUMER PRODUCTS INSURANCE TRAVEL & ENTERTAINMENT GOVERNMENT/UTILITY

SERVICES

DIVERSE, GLOBAL CLIENT BASE


Business Recovery Strategies & Solutions

Data Center Recovery Strategies

Current State Assessment

Policy & Standards

Business Impact Analysis

Threat & Risk Assessment

BCMMETRICSTM

BIA On-Demand (BIAOD)

BCMMETRICSTM

Compliance Confidence (C2)

BCMMETRICSTM

Residual Risk (R2)

Training & Awareness

Mock Disaster Exercises

Plan Functional Walkthroughs

Alternate Worksite Exercises

Crisis Management

Business Recovery

IT Disaster Recovery

Update Recovery Plans

Update Current State Assessment

Update Business Impact Analysis & Threat Assessment

Third Party Assessments

EXERCISES MAINTAIN & IMPROVEASSESS THE CURRENT

ENVIRONMENTRECOVERY STRATEGIES &

SOLUTIONSRESPONSE & RECOVERY

PLANS

ROBUST SUITE OF SERVICES


AGENDA

5

• How to use what you learn about enterprise operations and what concerns your business partners.

• How to examine and understand the business rationalization for RTOs and RPOs.

• How to explore how business needs are (or are not) being met by IT.

• Identify and explain any technical limitations to meeting the desired RTOs and RPOs.

• How to align business needs and IT DR strategies/solutions.


• Identifies impacts to the company if a business process cannot be performed over time.

• It’s a point in time snapshot of the relative criticality of business processes and their dependent

systems/applications.

• Results drive recovery strategies/solutions and plan development for the business, IT, and critical

3rd parties.

WHAT IS A BIA?

ABIA


I n f o r m a l B I A s :

WHAT IS A BIA?


Is IT a key member of your BIA team?

Who is starting or has started a BIA?

Is IT educated on how the BIA works?

Does IT fear the results of the BIA? Do you understand the current DR capability?

Are there competing RTO matrices (e.g., BCM vs. IT)?

Is IT transparent in its data and information?

QUICK SURVEY


Takes too much of their time.

No seat at the table to help design it.

Forced on them versus a joint venture.

Don’t understand how it works.

Done this before and nothing changes.

WHY IT DISLIKES THE BIA


Business doesn’t understand the ramifications.

Lacks senior management approval.

The business wants What????? When???

We won’t or will never be able to do what they want.

We already have a DR strategy/ RTOS/RPOs.

WHY IT DISLIKES THE BIA


I N F O R M A L B I A s

IT has completed its own informal BIA using its best educated guess/experience.

IT sets RTOs and RPOs, and builds/implements recovery strategies/solutions that

do one of the following:

• Meet or well exceed business recovery needs,

• Are out of alignment with business needs, or

• Have limited capability.

WHAT WE OFTEN FIND


BCM, IT, and the business work together.

05 BIA is efficient and effective.01

02

03

04

Participants educated in the process.

BIA is configured to get the right results.

Clear understanding of IT DR capabilities.

BIA-derived RTOs and RPOs make sense.06

07 Management reviews and signs off on results to implement.

CHARACTERISTICS OF A BEST OF CLASS BIA


R T O / R T A R P O / R P A

Recovery Time Objective

• Desired state – business

requirements.

Recovery Time Actual

• Current capability provided by IT.

Recovery Point Objective

• Desired state – business

requirements.

Recovery Point Actual

• Current capability provided by IT.

KEY TERMS


HOW IT CAN MAKE THE BIA A SUCCESS FOR

ITSELF, BCM, AND THE BUSINESS

Do not fear the results. 01Provide resources to participate in the BIA.02

Participate in the setup, pre-work and interviews.03BIA

SUCCESS Educate BCM and the business on the current DR capabilities in terms they understand.

04

Provide a current systems/application inventory.

05

Help define a common RTO and RPO matrix for the business and IT.

06


HOW IT CAN MAKE THE BIA A SUCCESS FOR

ITSELF, BCM, AND THE BUSINESS

Be transparent when it comes to system/application RTAs, RPAs, etc. 07

Talk in business process speak to the business versus IT speak.08

Align the results with current DR capabilities.09BIA

SUCCESS Ask BCM for the right reports from the BIA to drive their strategies and plans.

10

Use the BIA results to optimize DR strategy/solutions, roadmap, and budget.

11


I T A N D B C M W O R K A S O N E

• IT provides resources that not only understand the business and its processes but they can

translate it to the systems/applications technology.

• IT resources are educated in the BCM and BIA processes and how those integrate with their

DR capabilities.

• BCM personnel are educated in the current IT DR process and understand its capabilities to

recover the critical systems/applications.

• BCM and IT work as a team throughout the BIA process.

THE RIGHT RESOURCES


IT provides input to and helps BCM establish appropriate RTO/RPO categories that make sense for the company and its mission.

IT provides an up-to-date system and application inventory.

If RTO/RPO categories already exist for BCM and/or IT, they agree on a common approach that works.

IT helps determine what system/ application information needs to be gathered in the BIA.

IT understands how the BIA tool will calculate the RTOs for the systems/applications.

Agree on what the BIA results will mean to current and future IT recovery strategies/solutions.

THE SETUP



THE SETUP - IMPACTS



THE SETUP – IMPACT RANGES


What do you provide as recovery capabilities today? Do you have workarounds? Offline processing?

What is the soonest you believe business processes and systems/applications need to be up? Do you have current RTOs/RPOs?

Are you highly regulated or required contractually to

meet specific recovery timelines?

What is the mission (banking, healthcare, retail, etc.) of

your company?

What have you learned in past outages when business processes or systems/apps were really needed?

CONSIDERATIONS FOR RTOs/RPOs


THE SETUP – RTO & RPO CATEGORIES

Recovery Time Objective is a measure of how fast you want your emergency system to be up and running.

Recovery Point Objective is a measure of how much data you believe you can afford to lose.

Recovery Service Level is a measure of what kind of computing needs are required in an emergency situation.



THE SETUP – RTO CATEGORIES



THE SETUP – RPO CATEGORIES



THE SETUP – SYSTEMS/APPS LIST


Be prepared to discuss current DR strategies with the business units.

Come prepared to provide input to the business units on

their technology needs during the interviews.

Not afraid to push back if the RTO/RPO results don’t make sense.

Agree on the final BIA-derived results for the business unit.

Participate in all of the BIA interviews (or at least the critical ones).

INTERVIEWS


INTERVIEWS


I T A N A L Y Z E S R E S U L T S W I T H B C M

Participate in the analysis of the BIA results with the BCM Office and the prioritization

of systems and applications:

• Internally hosted systems RTOs & RPOs

• Externally hosted systems RTOs & RPOs

DATA ANALYSIS


DATA ANALYSIS

Sheet

Department System/Application RTO/RPO (Internal)

Company: ATS TestDivision: Information TechnologyDepartment: All DepartmentsInterview Date: 02/17/2016 - 03/19/2018

Department NameProcess NameSystem/Appl NameRTORPO

Corporate - Physical SecurityPhysical Security System 24x7 Monitoring & ReportingS-2 SecurityRTO 0RPO 0: 4 Hours Maximum Permanent Data Loss

Corporate - Procurement & Supply ChainInventory ManagementIMSRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate - Procurement & Supply ChainLogisticsIMSRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate - Procurement & Supply ChainPlanningIMSRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate - Procurement & Supply ChainProcurementIMSRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingAccountingAsteaRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingAccountingBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingAccountingGreat PlainsRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingAccountingIMSRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingAccountingManagement ReporterRTO 4N/A

Corporate Finance & AccountingAccountingSmartConnectRTO 4N/A

Corporate Finance & AccountingAccountingWorkplaceRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingFinancial Planning and ReportingGreat PlainsRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingPayrollGreat PlainsRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingTreasuryAxsisRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingTreasuryBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingTreasuryGreat PlainsRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingTreasuryPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingTreasuryReporting ServicesRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Corporate Finance & AccountingTreasuryVMSRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementCustomer ReportingBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementCustomer ReportingFile Shares (DFS, ATSFS02)RTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementCustomer ReportingPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementCustomer ReportingReportingRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementCustomer ReportingUser ManagerRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementCustomer ReportingViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementLaunch New FleetsBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementLaunch New FleetsFile Shares (DFS, ATSFS02)RTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Account ManagementLaunch New FleetsPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Account ManagementLaunch New FleetsReportingRTO 4N/A

Fleet - Account ManagementLaunch New FleetsUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Account ManagementLaunch New FleetsViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterCall CenterBPARTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterCall CenterPlatepassRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterCall CenterUser ManagerRTO 2RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Contact CenterCall CenterViologicsRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterInteractive Voice Response (IVR)BPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterInteractive Voice Response (IVR)PlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterInteractive Voice Response (IVR)ViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterResearchBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterResearchFile Shares (DFS, ATSFS02)RTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Contact CenterResearchPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Contact CenterResearchUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Contact CenterResearchViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceFinancial Planning and ForecastingBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceFinancial Planning and ForecastingCorporate File ServersRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - FinanceFinancial Planning and ForecastingPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceFinancial Planning and ForecastingReportingRTO 4N/A

Fleet - FinanceFinancial Planning and ForecastingUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - FinanceFinancial Planning and ForecastingVena Forecasting and WorkflowRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceFinancial Planning and ForecastingViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceReportingBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceReportingCorporate File ServersRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceReportingGreat PlainsRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - FinanceReportingPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceReportingReportingRTO 4N/A

Fleet - FinanceReportingUser managerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - FinanceReportingViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceSettlement/InvoicingBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceSettlement/InvoicingCorporate File ServersRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - FinanceSettlement/InvoicingGreat PlainsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceSettlement/InvoicingPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - FinanceSettlement/InvoicingReportingRTO 4N/A

Fleet - FinanceSettlement/InvoicingUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - FinanceSettlement/InvoicingViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication Support2nd Rock SSRSRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportCredit Card ApplicationRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportFile Shares (DFS, ATSFS02, Isilon)RTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportFIS ApplicationRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportFMS ApplicationRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportPCI virtual desktop (Credit Card system troubleshooting)RTO 4N/A

Fleet - Information TechnologyApplication SupportPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportReportingRTO 4N/A

Fleet - Information TechnologyApplication SupportSupport Job SchedulerRTO 4N/A

Fleet - Information TechnologyApplication SupportToll Authority Screen Scrape ApplicationRTO 4N/A

Fleet - Information TechnologyApplication Supportuser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologyApplication SupportWheels MacroRTO 4N/A

Fleet - Information TechnologySoftware Development2nd Rock SSRS ReportingRTO 4N/A

Fleet - Information TechnologySoftware DevelopmentABBYY Optical Character RecognitionRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentCredit Card ApplicationRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentCrystal ReportsRTO 4N/A

Fleet - Information TechnologySoftware DevelopmentEmail Service (iMail)RTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentFile Shares (DFS, ATSFS02, Isilon)RTO 4RPO 1: 12 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentFISRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentFMSRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentFMS Membership ServiceRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentFTPRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentInterface ProcessorRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentJAMSRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentSubversionRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentTeam CityRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentToll Authority Screen Scrape ApplicationRTO 4N/A

Fleet - Information TechnologySoftware DevelopmentUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Information TechnologySoftware DevelopmentViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsAutoexpresso Auto-AppealPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsBATA Transponder ProcessPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsException Processing & Research2nd Rock SSRS ReportingRTO 4N/A

Fleet - OperationsException Processing & ResearchCorporate File Servers (DFS, ATSFS02)RTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsException Processing & ResearchPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsException Processing & ResearchUser ManagerRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsException Processing & ResearchViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsFulfillmentCorporate File Servers (DFS, ATSFS02)RTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsFulfillmentFMSRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - OperationsFulfillmentPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsHertz Transponder Deactivation, EZSPassPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsIL Apportioned PlatesBusiness Developed MacroRTO 4N/A

Fleet - OperationsIL Apportioned PlatesPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsIL Apportioned PlatesViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsNon-IT Supported Software ApplicationsEnrollment EstimatesRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - OperationsNon-IT Supported Software ApplicationsJCI paper invoicesRTO 4N/A

Fleet - OperationsNon-IT Supported Software ApplicationsLast known locationRTO 4N/A

Fleet - OperationsNon-IT Supported Software ApplicationsNot FVO plate reportRTO 4N/A

Fleet - OperationsNon-IT Supported Software ApplicationsNYC AdjuducationRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsNon-IT Supported Software ApplicationsPuerto Rico plate processingRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - OperationsNon-IT Supported Software ApplicationsRyder BillingRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsNon-IT Supported Software ApplicationsTolerance reportRTO 4N/A

Fleet - OperationsNon-IT Supported Software ApplicationsTransponder fulfillmentRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - OperationsNon-IT Supported Software ApplicationsWheels Error reportingRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsCorporate File Servers (DFS, ATSFS02, Isilon)RTO 4RPO 1: 12 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsCredit card applicationRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsEmail Service (iMail)RTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsFISRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsFMSRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsFMS Membership ServicesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsFTPRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsGARRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsInterface processorRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsReportingRTO 4N/A

Fleet - OperationsPlatepass OperationsToll Authority Screen ScrapeRTO 4N/A

Fleet - OperationsPlatepass OperationsUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - OperationsPlatepass OperationsViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsToll Account ReplenishmentPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsViolation ProcessingAdhoc ReportingRTO 3N/A

Fleet - OperationsViolation ProcessingBatch CreationRTO 3RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - OperationsViolation ProcessingCorporate File Servers (DFS, ATSFS02)RTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsViolation ProcessingOCR SoftwareRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - OperationsViolation ProcessingUser ManagerRTO 3RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - OperationsViolation ProcessingViologicsRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Product ManagementAnalysisCorporate File Servers (DFS, ATSFS02)RTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Product ManagementAnalysisiFACS SummaryRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Product ManagementAnalysisPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Product ManagementAnalysisUser ManagerRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Product ManagementAnalysisViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Product ManagementCheck Processing2nd Rock SSRS ReportingRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Product ManagementCheck ProcessingCorporate File Servers (DFS, ATSFS02)RTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Product ManagementCheck ProcessingUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Product ManagementCheck ProcessingViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Product ManagementElectronic Integrations2nd Rock SSRS ReportingRTO 4N/A

Fleet - Product ManagementElectronic IntegrationsCorporate File Servers (DFS, ATSFS02)RTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Product ManagementElectronic IntegrationsiFACS SummaryRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Product ManagementElectronic IntegrationsUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Product ManagementElectronic IntegrationsViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceCall CenterRES PortalRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceCall CenterToll Roads PortalRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceChargebacksQuickBase DatabaseRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceChargebacksRES PortalRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceDisputes and ResearchRES PortalRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceInvoice PaymentHarris Bank Check Deposit SoftwareRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceInvoice PaymentRES PortalRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceToll Tag ManagementRES PortalRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - RTL Customer ServiceToll Tag ManagementRES Ticketing WebsiteRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyApplication SupportRES TicketRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyFMC InterfaceFile Magic Job ProcessingRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyFMC InterfaceIPSWITCHRTO 4RPO 1: 12 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyFMC InterfaceSQL Job ProcessingRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyFMC InterfaceSQL ServerRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyRental Agency Car CustomersFile Magic Job ProcessingRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyRental Agency Car CustomersIPSWITCHRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyRental Agency Car CustomersSQL Job ProcessingRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyRental Agency Car CustomersSQL ServerRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyRTL ReportDB360RTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyRTL ReportRES ReportsRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - RTL Information TechnologyRTL ReportSQL AgentsRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingMarketing2nd Rock SSRS ReportingRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingMarketingPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingMarketingUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingMarketingViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingSalesBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingSalesCorporate File Servers (DFS, ATSFS02)RTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingSalesPlatepassRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingSalesUser ManagerRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Fleet - Sales & MarketingSalesViologicsRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Sunshine IT OperationsIT Security – Anti-VirusESET Anti-VirusRTO 0N/A

Fleet - Sunshine IT OperationsIT Security – Anti-VirusMicrosoft Security EssentialsRTO 0N/A

Fleet - Sunshine IT OperationsIT Security – Anti-VirusSymantec EndpointRTO 0N/A

Fleet - Sunshine IT OperationsIT Security – AuthenticationActive DirectoryRTO 0RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Sunshine IT OperationsIT Security – AuthenticationDomain ControllersRTO 0RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Sunshine IT OperationsIT Service Desk – Incident & Request ManagementDamewareRTO 1N/A

Fleet - Sunshine IT OperationsIT Service Desk – Incident & Request ManagementGhostRTO 1N/A

Fleet - Sunshine IT OperationsIT Service Desk – Incident & Request ManagementSpiceworks HelpdeskRTO 1RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Sunshine IT OperationsIT Service Desk – PatchingWindows Update ServicesRTO 4N/A

Fleet - Sunshine IT OperationsNetwork – Administration & MonitoringNagiosRTO 0N/A

Fleet - Sunshine IT OperationsPhone - System AdministrationCall ManagerRTO 0RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Sunshine IT OperationsPhone - System AdministrationPhone Server – PBXRTO 0RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Sunshine IT OperationsPhone - System AdministrationWatchGuard FirewallRTO 0RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Sunshine IT OperationsSysAdmin - Data BackupNetbackupRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Title & RegistrationAccounts Payable – State DMVsMS Access DatabaseRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Title & RegistrationAccounts Payable – State DMVsQuickbooksRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Title & RegistrationBilling / Invoicing CustomersATA OCRRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Title & RegistrationBilling / Invoicing CustomersMS Access Billing DatabaseRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Fleet - Title & RegistrationHertz LabelsUnity Label ApplicationRTO 4N/A

Fleet - Title & RegistrationTitle & RegistrationATA OCRRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Title & RegistrationTitle & RegistrationC.A.R.S. PortalRTO 3N/A

Fleet - Title & RegistrationTitle & RegistrationSunshineState.com PortalRTO 3N/A

Fleet - Title & RegistrationTitle & RegistrationSVRSRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Title & RegistrationTitle & RegistrationUnityRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Fleet - Title & RegistrationTitle & RegistrationWinbatchRTO 3N/A

SLGS - BU Application DevelopmentAsset Acquisition and DeliveryAsset Delivery ExternalRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentAsset Acquisition and DeliveryAsset Delivery Internal (FTP)RTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentAsset Acquisition and DeliveryCrossing Guard DesktopRTO 2RPO 1: 12 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentAsset Acquisition and DeliveryTSAM (See List - Asset Acquisition and Delivery System)RTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Axsis User AuthenticationUser ManagerRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Billing, Payment and AccountingBPARTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Billing, Payment and AccountingFile ProcessorsRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Billing, Payment and AccountingJob SchedulerRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Support / Dev ActivitiesDeployment UtilitiesRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Support / Dev ActivitiesDevelopment ToolsRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Support / Dev ActivitiesESCRTO 2RPO 3: >24 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Support / Dev ActivitiesJenkinsRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Support / Dev ActivitiesSVNRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentSLGS - Support / Dev ActivitiesTroubleshooting UtilitiesRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentViolation Process SystemADMSRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentViolation Process SystemAxsis DB SystemRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentViolation Process SystemAxsis ServicesRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentViolation Process SystemAxsis Web ApplicationRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentViolation Process SystemRoboHelpRTO 2RPO 3: >24 Hours Maximum Permanent Data Loss

SLGS - BU Application DevelopmentViolation Process SystemSharePointRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Design, Engineering and ConstructionSLGS Design, Engineering and ConstructionAutoCADRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

SLGS - Design, Engineering and ConstructionSLGS Design, Engineering and ConstructionIMSRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

SLGS - Field OperationsInstallationsAxsisRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Field OperationsInstallationsConsistency CheckRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Field OperationsInstallationsIMSRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Field OperationsInstallationsSharepointRTO 3RPO 2: 24 Hours Maximum Permanent Data Loss

SLGS - Field OperationsMaintenanceAxsisRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Field OperationsMaintenanceConfluence/WikiRTO 4N/A

SLGS - Field OperationsMaintenanceConsistency CheckRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Field OperationsMaintenanceSharepointRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

SLGS - Field OperationsRemovalAsteaRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Field OperationsRemovalAxsisRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Field OperationsRemovalConfluence/WikiRTO 4N/A

SLGS - Field OperationsRemovalConsistency CheckRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - Field OperationsRemovalSalesforceRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

SLGS - Field OperationsRemovalSharepointRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

SLGS - Field OperationsRemovalWorkplaceRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

SLGS - OperationsSLGS - Customer Service/Call CenterAxsisRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - OperationsSLGS - Customer Service/Call CenterBPARTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - OperationsSLGS - Customer Service/Call CenterIVRRTO 4N/A

SLGS - OperationsSLGS - Mail RoomADMSRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - OperationsSLGS - Violation ProcessingAxsisRTO 0RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - OperationsSLGS - Violation ProcessingBPARTO 0RPO 0: 4 Hours Maximum Permanent Data Loss

SLGS - OperationsSLGS - Violation ProcessingRoboHelpRTO 0RPO 3: >24 Hours Maximum Permanent Data Loss

2018 BIA ™


DATA ANALYSIS

Sheet

System/Application RTO/RPO Listing

Company: ATS TestDivision: Information TechnologyDepartment: All DepartmentsInterview Date: 02/17/2016 - 03/19/2018

System/Application Name3rd PartyLowest RTOLowest RPO

S-2 SecurityYesRTO 0RPO 0: 4 Hours Maximum Permanent Data Loss

SQL ServerNoRTO 0RPO 0: 4 Hours Maximum Permanent Data Loss

Symantec EndpointNoRTO 0RPO 3: >24 Hours Maximum Permanent Data Loss

TACACSNoRTO 0RPO 3: >24 Hours Maximum Permanent Data Loss

VCenterNoRTO 0RPO 2: 24 Hours Maximum Permanent Data Loss

WatchGuard FirewallNoRTO 0RPO 2: 24 Hours Maximum Permanent Data Loss

Spiceworks HelpdeskNoRTO 1RPO 2: 24 Hours Maximum Permanent Data Loss

Session Border ControllerNoRTO 1N/A

Experience Portal ManagerNoRTO 1RPO 3: >24 Hours Maximum Permanent Data Loss

GhostNoRTO 1N/A

Elite Multi-Channel Desktop ClientNoRTO 1RPO 0: 4 Hours Maximum Permanent Data Loss

DamewareYesRTO 1N/A

Contact Management SystemNoRTO 1RPO 3: >24 Hours Maximum Permanent Data Loss

Contact Management System Supervisor ClientNoRTO 1RPO 3: >24 Hours Maximum Permanent Data Loss

CMS SupervisorYesRTO 2RPO 2: 24 Hours Maximum Permanent Data Loss

Crossing Guard DesktopNoRTO 2RPO 1: 12 Hours Maximum Permanent Data Loss

Deployment UtilitiesNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Development ToolsNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

DMV InterfacesYesRTO 2RPO 2: 24 Hours Maximum Permanent Data Loss

EMC (Soft Phone)YesRTO 2RPO 2: 24 Hours Maximum Permanent Data Loss

File ProcessorsNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

CamfindYesRTO 2RPO 3: >24 Hours Maximum Permanent Data Loss

CarfaxYesRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Axsis DB SystemNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Axsis ServicesNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Axsis Web ApplicationNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

ARCGISYesRTO 2RPO 2: 24 Hours Maximum Permanent Data Loss

Asset Delivery ExternalNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Asset Delivery Internal (FTP)NoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

ADMSNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

ADPYesRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Advarion Contract DatabaseYesRTO 2RPO 2: 24 Hours Maximum Permanent Data Loss

GITYesRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

ESCNoRTO 2RPO 3: >24 Hours Maximum Permanent Data Loss

OrpixYesRTO 2RPO 3: >24 Hours Maximum Permanent Data Loss

JAMSYesRTO 2RPO 3: >24 Hours Maximum Permanent Data Loss

JenkinsNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

Job SchedulerNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SharePointNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

SVNNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

PlatepassNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

QRadarNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

User ManagerNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

ViologicsNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

WOWZA CloudYesRTO 2N/A

Troubleshooting UtilitiesNoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

TSAM (See List - Asset Acquisition and Delivery System)NoRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

TFSYesRTO 2RPO 0: 4 Hours Maximum Permanent Data Loss

TitletecYesRTO 3RPO 2: 24 Hours Maximum Permanent Data Loss

UnityNoRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

WorkplaceYesRTO 3RPO 2: 24 Hours Maximum Permanent Data Loss

Wiki KnowledgebaseYesRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

WinbatchNoRTO 3N/A

Scan ViolationsYesRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

C.A.R.S. PortalNoRTO 3N/A

OCR SoftwareNoRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

SVRSNoRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

SunshineState.com PortalNoRTO 3N/A

SalesforceYesRTO 3RPO 2: 24 Hours Maximum Permanent Data Loss

PC Builds/ImagingNoRTO 3RPO 3: >24 Hours Maximum Permanent Data Loss

ESC - AgiloftYesRTO 3RPO 3: >24 Hours Maximum Permanent Data Loss

Image/Video RestoreNoRTO 3RPO 3: >24 Hours Maximum Permanent Data Loss

IMSNoRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

AsteaYesRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

ATA OCRNoRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Adhoc ReportingNoRTO 3N/A

Batch CreationNoRTO 3RPO 2: 24 Hours Maximum Permanent Data Loss

Client Password ResetNoRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

DataOneYesRTO 3N/A

CVRYesRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Corporate File Servers (DFS, ATSFS02)NoRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Confluence/WikiYesRTO 3N/A

Consistency CheckNoRTO 3RPO 0: 4 Hours Maximum Permanent Data Loss

Corporate File ServersNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

ConcurYesRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Business Developed MacroNoRTO 4N/A

Business InkYesRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Corporate File Servers (DFS, ATSFS02, Isilon)NoRTO 4RPO 1: 12 Hours Maximum Permanent Data Loss

Corporate File Servers (HR Shared Drive)NoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Credit card applicationNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Cyber SourceYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Crystal ReportsNoRTO 4N/A

DB360NoRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Enrollment EstimatesNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

eResponseYesRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Email Service (iMail)NoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

File Shares (DFS, ATSFS02)NoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

File Shares (DFS, ATSFS02, Isilon)NoRTO 4RPO 1: 12 Hours Maximum Permanent Data Loss

FISNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

FIS ApplicationNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

FMSNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

FMS ApplicationNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

FMS Membership ServiceNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

FMS Membership ServicesNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

FTPNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

GARYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Chase CheckPrintYesRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Bluebird AccessYesRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Bank of AmericaYesRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Authorize.netYesRTO 4N/A

AutoCADNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

AutoConnectYesRTO 4N/A

Avaya IVRYesRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

American ExpressYesRTO 4N/A

ADP EtimeYesRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Adaptive InsightsYesRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Adaptive Insights ForecastingYesRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

2nd Rock SSRSNoRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

2nd Rock SSRS ReportingNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

ABBYY Optical Character RecognitionNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Interface processorNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

IPSWITCHNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

IVRNoRTO 4N/A

iFACS SummaryNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Great PlainsYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Harris BankYesRTO 4N/A

Harris Bank Check Deposit SoftwareNoRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

EZPassYesRTO 4N/A

File Magic Job ProcessingNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

PCI virtual desktop (Credit Card system troubleshooting)NoRTO 4N/A

Not FVO plate reportNoRTO 4N/A

NYC AdjuducationNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Last known locationNoRTO 4N/A

Management ReporterNoRTO 4N/A

JCI paper invoicesNoRTO 4N/A

MS Access Billing DatabaseNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

MS Access DatabaseNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Salesforce.comYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SQL AgentsNoRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

SQL Job ProcessingNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Shift4YesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SmartConnectNoRTO 4N/A

Support Job SchedulerNoRTO 4N/A

State DMV SystemsYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

SubversionNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

System Center Configuration ManagerYesRTO 4N/A

QuickbaseYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

QuickBase DatabaseNoRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

QuickBooksYesRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Ryder BillingNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Puerto Rico plate processingNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

ReportingNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Reporting ServicesNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

RES PortalNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

RES ReportsNoRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

RES TicketNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

RES Ticketing WebsiteNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Vena Forecasting and WorkflowYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Vena Forecasting and WorkflowYesRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Wells Fargo ClientLine (Website)YesRTO 4N/A

Wheels Error reportingNoRTO 4RPO 3: >24 Hours Maximum Permanent Data Loss

Wheels MacroNoRTO 4N/A

Windows Update ServicesNoRTO 4N/A

VMSNoRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Unity Label ApplicationNoRTO 4N/A

Taleo Recruiting SystemYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Team CityNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

TSD AccessYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

TSD API AccessYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Tolerance reportNoRTO 4N/A

Toll Agency WebsitesYesRTO 4N/A

Toll Authority Screen ScrapeNoRTO 4N/A

Toll Authority Screen Scrape ApplicationNoRTO 4N/A

Toll Authority WebsitesYesRTO 4RPO 0: 4 Hours Maximum Permanent Data Loss

Toll Roads PortalNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

Transponder fulfillmentNoRTO 4RPO 2: 24 Hours Maximum Permanent Data Loss

2018 BIA ™


G E T M A N A G E M E N T A P P R O V A L A N D S I G N O F F

• The BCM Office and IT Disaster Recovery should agree on the results of the BIA and its process and system/applications RTOs and RPOs.

• The results of the BIA report should be presented to your BCM Steering Committee or Sponsor for a final review, any revisions, and a formal approval.

• Not getting management signoff/approval can and will impact the successful implementation of the BIA-derived RTOs and RPOs (based on our experience).

• Once approved, the BIA report and its results should be used to drive recovery plans, strategies, solutions, and exercises across the business and technology.

MANAGEMENT SIGNOFF


MANAGEMENT SIGNOFF


MANAGEMENT SIGNOFF

Recovery Time Objective is a measure of how fast you want your emergency system to be up and running.

Recovery Point Objective is a measure of how much data you believe you can afford to lose.

Recovery Service Level is a measure of what kind of computing needs are required in an emergency situation.


I T T A K E S T H E L E A D I N D E C O N S T R U C T I N G T H E S Y S T E M / A P P L I C A T I O N R T O A N D R P O G A P S

• Identify and inventory the technology (systems, applications, hardware, etc.) that make up the critical business processes in production as identified in the BIA.

• Determine what is required (e.g., network, infrastructure, servers) to make up the differences in BIA-derived RTOs and RPOs versus current IT disaster recovery capabilities.

• Construct a roadmap and budget with solutions and strategies to meet the BIA-derived RTO and RPO needs.

• If IT can’t at least meet the RTO & RPO, look for reasonable timeframes to build upon. • Example, we can meet 48 hours in 2018, but with additional budget we can get to your RTO of 24

hours in 2020.

• Assess workarounds until the RTO and RPOs can be met or the business unit is willing to accept the risk.

DECONSTRUCT THE GAPS


I T t a k e s t h e l e a d i n d e c o n s t r u c t i n g t h e g a p s :

DECONSTRUCT THE GAPS


I T t a k e s t h e l e a d u s i n g t h e a p p r o v e d B I A r e s u l t s t o :

• Compare BIA-derived system/app RTOs & RPOs to current capabilities.

• Identify where expectations are met/exceeded and where gaps exist.

• Document the results of the assessment for BCM.

SYSTEM/APPLICATION ALIGNMENT


• Involve IT from the beginning.• Understand IT DR capabilities.• Educate IT in the BIA process.• Build an RTO/RPO matrix that works.• Gather the right IT data.• Deconstruct the needs. • Get management approval of the results.• Build a roadmap for DR strategies/solutions. • Support DR strategies/solutions.

SUMMARY

TO MAKE THE BIA WORK FOR IT


MHA CONSULTING, INC.

T H A N K Y O U

www.mha-it.com

(888) 689-2290

(602) 708-1718

[email protected]

Michael Herrera, Chief Executive Officer

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