The Best Management Tips… I’ve learned! Ken Tucker, B.Sc. M.B.A.

The Best Management Tips…I’ve learned!

Ken Tucker, B.Sc. M.B.A.

Management by Leadership

1. Develop a vision for the business2. Change the culture to achieve the vision3. Flatten the organization4. Eliminate bureaucracy5. Empower individuals6. Raise service, quality and efficiency7. Eliminate boundaries

Management by Leadership

LEAD MORE, MANAGE LESS

1. Lead2. Manage less3. Articulate your vision4. Simplify5. Get less formal

6. Energize others7. Face reality8. See change as an

opportunity9. Get good ideas from

everywhere10. Follow up

Management by Leadership

BUILD A WINNING COMPANY

11. Get rid of bureaucracy12. Eliminate boundaries13. Put values first14. Cultivate leaders15. Create learning culture

HARNESS YOUR PEOPLE

16. Involve everyone17. Make everybody a team

player18. Stretch19. Instill confidence20. Make business fun

BUILD THE MARKET-LEADING COMPANY

21.Be number 1 or number 2

22.Live service & quality

23.Constantly focus on innovation

24. Live speed25. Behave like a small

company

GE Market Capitalization

US$13 billion

1981 2000

US$500 billion

Jack Welch

"We want to change the competitive landscape by being not just better than our competitors, but by taking

service & quality to a whole new level.”Jack Welch

Results achieved over the first 3 years (1999-2001)

400%

25% 50%

500%

Revenueincreased

Profitsincreased

Earnings perperson

increased

Operatingmargins

increased

InspiringCulture

InspirationalEnvironment

Inspirational Leadership

RelentlessInnovation

InspiringVision

Articulate Your Vision"Leaders inspire people with clear visions of how things can be done better." The best leaders do not provide a step-by-step instruction manual for workers. The best leaders are those who come up with a new idea, and articulate a vision that inspires others to act.

•Create and project a clear vision•Articulate a few clear stretch goals for your company•Make sure you have the very best people to carry your vision out.

Corporate VisionProviding Purpose, Direction and Motivation

Vision is a short and inspiring statement of what your organization intends to become and to achieve

at some point in the future.

Corporate Vision May Contain Commitment to:•Creating an outstanding value for customers and other stakeholders•Developing a great service•Developing a great company

Examples of Corporate Vision

GE We bring good things to life.

Ford To become the world's leading consumer company for automotive products and services.

Microsoft To enable people and businesses throughout the world to realize their full potential.

YOU Creating Cheerleader Customers one claim, job etc. at a time

Lessons from Michael Dell Mobilize Your People Around a Single Goal (Vision)

“A company of self-reliant "owners" sounds great in theory, but it can be chaos if the goals aren't clear to all. All of our experimenting and questioning and learning is done in pursuit of one goal: finding the next frontier of value that we can create for our customers. " Michael Dell, Founder of Dell Computer Corporation

Dell’s consistent strategy and well-articulated objectives•Look at learning as a necessity, not a luxury.•Study the obvious for non-obvious solutions.•Make failure acceptable as long as it creates learning opportunities.•Constantly question – even the good stuff.•Communicate the goals of the organization to everyone.•Focus the organization on the customer, not the hierarchy.•Treat all employees as owners, even if they technically aren't yet.

Flatten the Organization & Get Rid Of Bureaucracy

Bureaucracy is the enemy. It fears change, is terrified by speed and hates simplicity

Drop unnecessary work Delayer, create a flat responsive organization Cross-pollinate to make faster and better

decisions Encourage employees to identify problems and

come up with solutions Make your workplace more informal

The way to harness the power of your people is "to turn them loose, and get the management layers off their backs, the bureaucratic shackles off their feet and the functional barriers out of their way."

Energize & Empower OthersGenuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance. Getting employees excited about their work is the key to being a great business leader. "We now know where productivity - real and limitless productivity - comes from. It comes from challenged, empowered, excited, rewarded teams of people."

•Live action all day•Allow employees more freedom•Give employees more responsibility•Never lead by intimidation•Let people know how their efforts are helping your organization•Send handwritten thank-you notes

Coaches who can outline plays on a black board are a dime a dozen. The ones who win get inside their player and motivate.

See Change As an Opportunity

It's nonsense to fear change Adapt your management style Spark other’s to deal with change Deal with change in a proactive manner Defy tradition Think short-term and long-term change Reinvent your business constantly

Change is a big part of the reality in business. "Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while... Keeping an eye out for change is both exhilarating and fun."

Involve Everyone

Start with yourself Encourage people to take initiative Establish a meritocracy in your company Use the brains of every worker Create an atmosphere where workers feel

free to speak out

Business is all about capturing intellect from every person. The way to engender enthusiasm it to allow employees far more freedom and far more responsibility.

Four MAIC (MAKE) Steps!

Measure Analyze Improve Control

Five Corporate Measures1. Customer Satisfaction

2. Cost of Poor Quality

3. Sub Quality

4. Internal Performance

5. Performance Improvement Suggestions

Creating the Spirit of a Start-Up Firm in a Large Enterprise“Get Togethers”

The “Get Together” in essence turned the company upside down, so that the workers told the us, the bosses, what to do. That forever changed the way people behaved at the company.

Improvement Incentive Program - I.I.P.

“Get Togethers” Four Major Goals

1. Build trust

2. Empower employees

3. Eliminate unnecessary work

4. Create a new paradigm

Listen, Execute what you Promise! In most organizations, change efforts come and go – and rarely make a difference.

Fail to Execute!

Generate Action Plans

SimplifyKeeping things simple is one of the keys to business. Have the courage to be simple. Simplicity is practically an art form, with many definitions. "Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making."

Don't make business harder than it is

Think simply to create a clear vision

Make your messages simple

Build self-confidence

Simplify your workplace and communications

Make meeting simpler

Face RealityFace reality, then act decisively. Most mistakes that leaders make arise from not being willing to face reality and then acting on it. Facing reality often means saying and doing things that are not popular, but only by coming to grips with reality will things get better.

Accept the truth

Own up the reality, don't bury your head in the sand

See things as they are, not as you wish them to be

Look at things with a fresh eye every day

Look at your situation as an outsider

Play scenarios

Get Good Ideas From EverywhereNew ideas are the lifeblood of business. "The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action - fast."

Ideas can be from any source

Cross-pollinate

Develop a pervasive and insatiable thirst for good ideas

Study competitors

Plagiarize – it's legitimate

Follow UpFollow up on everything. Follow-up is one key measure of success for a business. Your follow-up business strategy will pave the way for your success.

Demonstrate relentless consistency in everything

When you call a meeting, see if its goals are achieved

Harp on a few key themes and repeat them over and over

Expand your communication to reach a critical mass

Be consistent – consistently!

Cultivate LeadersBuilding a leader pipeline is essential to the health of your company and it therefore is a strategic duty of the senior leader.

Cultivate leaders who have…

The Four E's of Leadership:

Energy,

Energize,

Edge, and

Execution;

Leaders who share values of your company and deliver on commitments.

Build self-confidence

Look for team players

Look for coaches

Help them build their cross-functional expertise

Measure performance of the leader pipeline

Be Number 1 or Number 2"When you're number four or five in a market, when number one sneezes, you get pneumonia. When you're number one, you control your destiny. “

Evolve a game plan, a business strategy "number one, number two“

Send shivers throughout your organization

Exact the highest standards and make sure that everyone in your company meets those standards

Look for the quantum leap

Get rid of fat

Live Quality“We want to change the competitive landscape by being not just better than our competitors, but by taking quality to a whole new level. We want to make our quality so special, so valuable to our customers, so important to their success that our products & services become the only real value choice.”

“Create Cheerleader Customers”

Take great pride in your work

Make quality your way of life

Quality is your job

Make quality the job of every employee

Seek out quality training

Involve customers

Exchange best practices

Jeffrey Gitomer1. Less automation. Have two options: If you want an automated menu, press one. If you want a live person to help you, press two. NO ONE WILL PRESS ONE.2. Faster response times. Serve everyone in a minute or less.3. More people to serve customer needs. This may cost you in the short run, but will earn you millions in the long run.4. Better personal development training. Teach positive attitude before job skills.5. More realistic answers to real world questions.5.5 Specific training about the things your customer wants or needs the most.I saved my best recommendation for last. I recommend you call the experts that made your business a successful enterprise. You may know them as your customers. And I assure you they hold the key to loyalty, and have all the answers you need.

Constantly Focus On Innovation Invest in continuous education and training

Search for the best ideas Practice systems thinking and holistic approaches

Invest in information technology and information management

Spend an hour per week learning what competitors are doing

Live Speed"If you're not fast you can't win... Speed is everything. It is the indispensable ingredient of competitiveness."

Cultivate the culture of speed Eliminate layers Remove all roadblocks Don't "sit" on decisions Create an open organization Communicate faster Make speed a habit Pounce every day

THANKTHANK

YOU!YOU!