The A.R.T. of connecting

The A.R.T. of

ConnectingPaul Kearley

IMPACT Business Communication

Inc.

The A

.R.T

.AttitudesRelationshipsTechniques

Who Is

A L

eader?

How many people consider themselves a leader?How do you know?

What does a leader “look like”?

Em

plo

yee

Com

mit

ment

Pride in the Organization

Belief in Senior Leadership

Satisfaction with Immediate

Mgr.

Disengaged

Fully Engaged

You can make more friends in 5 minutes by being

interested in them, than you can in 5 years by

trying to get them interested in you.

Meeti

ng a

nd

Gre

eti

ng Be a good conversationalist,

encourage others to talk about themselves.

Rem

em

beri

ng

Nam

es Look and listen ImpressionRepetitionAssociation

Shari

ng Y

our

Ideas

Sto

ry T

elli

ng

Basi

cs

Have a point or message.

Start with time, place and

who was there.Evoke an emotion, picture, smells or sounds.

Tell THE details, not ALL

the details.Create a clean resolution.

Don’t just tell it, BE it.

Intr

oduci

ng a

nd

Thanki

ng S

peake

rs Topic. Importance. Speaker.Speaker. Importance. Thank

you

Sayi

ng “

I’m

Sorr

y”

Part #1:  Accepting ResponsibilityOwn it. If you’re wrong,

admit it quickly and emphatically.Try to see things

from their point of view

Sayi

ng “

I’m

Sorr

y”

Part #2: The Art Of Letting GoWhich is more

valuable? The idea of being right, or the relationship?

Apolo

gy

Str

uct

ure

Admit it (Be Specific)Apologize (No Excuses)Accountability (Plan

for the future)

Enco

ura

gin

g

Oth

ers

Write the strength you see.Why is this important?What do you wish

for the other person?

That’

s It

!!Now, the rest is up to you

Paul Kearleywww.impactbusiness.ca

[email protected] Ph: 506 432 6500