The analysis of LibQUAL comments with the assistance of a SharePoint list

• 1. The analysis of LibQUAL comments with the assistance of a SharePoint list 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services (July 2013)Mari Roux Librarian: Research Support Coordinator: Quality Assurance Stellenbosch University

2. Contents Literature review A short overview of LibQUAL at Stellenbosch University Analysis of comments in 2005 / 2008 Microsoft Sharepoint at Stellenbosch University Demonstration of using a Sharepoint list Advantages and disadvantags of using a Sharepoint list Using results in library strategic planning 3. What do libraries do with their LibQUAL comments? Five different software programmes Survey undertaken by Neurohr, Ackermann, & White Microsoft Excel: 73% Atlas.ti.: 18% NVivo: 7.9% How many staff members code? One or two mostly Coding at Brown University: 20+ subject librarians 4. Overview of programmes Microsoft Access Microsoft Excel Atlas.ti. NVivo N6 (QSR) Dedoose Word clouds 5. Overview of LibQUAL at Stellenbosch University LibQUAL surveys in 2005, 2008 and 2012 6. Learning Commons Research Commons Engineering Library 7. Gap scores comparison 20052012 Gap scores: Affect of service0.74 0.8 0.6 0.4 0.2 0 -0.2 -0.4 -0.6 -0.8 -10.53Gap scores: Information control0.450.650.5 20052012Superiority mean0.22 20050 Adequacy mean2008 Adequacy mean0.5-0.87 -1.18 -0.85-0.56 -0.86-1.5 Gap Scores: Library as place0.80.68 0.740.610.6 0.420050.220080 -0.2Adequacy meanSuperiority mean-0.4 -0.6 -0.8-0.58 -0.69 -0.752008 2012-1-0.51Superiority mean-0.52012 8. Analysis of comments in 2005/2008 Microsoft Access Time-consuming to set up correctly Printing of reports for all middle andsenior managers Unnecessary paper work 9. Microsoft Sharepoint at Stellenbosch Used for building websites and document management Sharepoint Team Sites Librarys team site contains more intranet qualities Consist of lists, document libraries, calendars, photograph galleries, meeting work spaces, wikis, blogs, etc. Explored the use of a Sharepoint list for the coding of LibQUAL comments 10. Demonstration 11. Sharepoint list for LibQUAL comments 12. Adding a Category column / adding a category 13. Categorizing the comments 14. Filtering 15. Advantages and disadvantages of using a Sharepoint list Criteria for assessing software programmes for qualitative analysis Ease of integration quick to set up Type of data no changes required to orinial Excel file Read and review text read and search options good Memo writing insert a new column Categorization easy and flexible Analysis inventory and assessment data sorting and filtering Quantitative data import and export 16. Strategic planning Annual strategic planning session 2012 Divisional managers used the LibQUALcomments list on Sharepoint in preparation for this session Some of the main issues to be addressed: - Printers (more and better maintained) - Refurbishment of main library and some branch libraries - More user-friendly website - Noise levels - Library hours 17. QUESTIONS?