“The America I love still exists at the front desks of our public libraries.” - Kurt Vonnegut.

“The America I love still exists at the front desks of our public libraries.”

- Kurt Vonnegut

CREATING A ‘CULTURE OF YES’ AT YOUR

LIBRARY AND IN YOUR

COMMUNITYKieran Hixon & Sharon Morris

Colorado State Library

Observed at a library…

First Impressions?

Library First Impressions

Library – Yes, but

Collections

Yes, but …

CustomerService

Responsive

Predictive

Encouraging

Engaging

Empowering

Policies

Annotation ToolsThe tool buttons will open in a row on the left side of your screen, once you click on the marker, at the top left corner of the screen.

Check markClick on square, half-way down. Use the drop-down menu and

choose the check mark.Click on slide to indicate choice.

Think & Share – Three Things

Summary & Outcomes

• Discover at least three ways to go from good enough to unexpectedly amazing

• Look at the value of “Yes, and…” as it applies to displays, policies & services at your library

• Share and learn techniques for shifting your library culture to invigorate the relationships between your staff and your community

“Always say ‘yes’ to the present moment...

“Say ‘yes’ to life and see how life starts suddenly to work for you rather than against you.”

- Eckhart Tolle

Thank you!Kieran [email protected]

Sharon [email protected]