Thales Learning & Development Customer Open Day 23rd May 2014

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CUSTOMER OPEN DAY 23rd May 2014

| 2

Welcome

Rachel Kay

Managing Director

| 3 Agenda

AGENDA

09:15 – Arrival & Registration

09:30 – Welcome, Rachel Kay

09:45 – Introduction, Lyndon Wingrove

10:00 – Leadership Games & Experiential Learning with Mike Davies & Matt Driscoll

11:00 – What’s new in Office 2013 with Richard Harker

11:30 – A look at ILM with Matt Driscoll

12:00 – Project Management for all with Darren Ley

12:30 – Going Outward Bound with our Apprentices

12:45 – Buffet Lunch

14:00 - Close

| 4

Why Thales L&D

We believe that everyone in a

business has the potential to achieve

more, do better and improve.

This is why we exist

| 5

Our Vision

To create outstanding services that

enhance employee performance

driving cultural maturity – giving

business better capabilities and

brighter ideas.

| 6

Our Mission

We develop employee potential,

engagement and collaboration by

sharing knowledge, boosting

confidence and creating relationships

built on trust.

We deliver learning services through

our passionate team of professionals

2014 Thales Learning & Development. All rights reserved.

| 7 Our beliefs


| 8 Our Customers


| 9


| 10


| 11

| 12

Capability Team

Lyndon Wingrove

Director of Capabilities & Consulting


| 13 What’s changed already?.

We are moving away from the concept of products

We still offer courses of course

But we can create higher value and impact from our combined capabilities

We need to broaden our offer to match the needs of our clients

Specific focus on Sales & Business Development

Move out of just Systems Engineering to Engineering as a whole (hardware, software and

systems) and joining up/applicability of them – product design, design thinking, value

We used to have a coaching and consulting product group

This is now inherent in our offering across capabilities with broader skill internally and

externally through associates (some here today)

Focus on organisational performance – how we can help orgs be more effective

International presence and ability

We find ourselves in more corners of the globe through various clients

We have strong international links

We are more creative

Blended offer

Experiential learning


| 14 What we do

Lyndon Wingrove Director, Capabilities

& Consulting

Susan Howard Head of IT

Solutions Capability

Nicola O’Donnell Head of Resource

Management

Nichola Batley Head of Leadership

& Management Capability

Adrian Terry Head of Sales

Capability

Ian Presland Head of Engineering

Capability

Mike Savage Head of Bid &Project

Management Capability and International

Lead

Organisational Performance


Value

Building trusted partnerships

• Work in new spaces

• With existing and new clients

Doing what

Facilitating and consulting, working in partnership with clients

not just chalk and talk (but doing that too!)

Bespoke work

Assess impact to client, help demonstrate ROI

We are thought leaders, show more case studies

Blended learning approaches

The right solution to support the right outcome

| 15 Our Vision


We are getting set different challenges!

Capture - Bid – Win - Deliver

| 16 Example of Combined Offering

Management

& Leadership

Sales & Business

Development

Engineering IT/Business

Systems

Bid & Project

Management

Bid Design Win Leader

ship

Teams

High

Perfor

mance

Teams

Launch

Consultancy and design as well as delivery


| 17 New Areas of Work

Bid teams

From capture to win – Sales & BD, M&L, PM

Team formation and increasing the chance of success

Complex sales and product v services

Supporting project teams

From design to delivery – M&L, PM, IT, Engineering

Effective launch and effective functioning

Minimise risk to the business and the customer

Partnerships:

Improving creative performance of businesses Climate Survey Creative Problem Solving Largest UK channel partner 7 habits, great leaders, sales performance solutions


| 18 CPSB partnership – Situational Outlook Questionnaire (SOQ)

Sources: Ekvall and Arvonen,; Isaksen & Akkermans; Mumford & Gustafson; Putter

50-70% of variance in organisational climate can be

explained by differences in leadership styles

Between 30% - 60% of variance in financial results (profits and

revenue) and employee engagement can be explained

by differences in organisational climate

Leaders create the environment that drives performance and engagement

Repeatable measured performance outcomes: Profitability (23%) Growth (37%) EBIT Margin (36%) Engagement (61%)

Sources: Ekvall and Arvonen,; Isaksen & Akkermans; Mumford & Gustafson; Putter

Leadership behaviours

Organisational climate

Results

Climate is what the employees experience: Recurring patterns of behaviour, attitudes and feelings that characterise life in the organisation.

Our Learning Based Approach: 1) Partner – establish effective relationships 2) Diffuse – up-skill and enable in the organisation 3) Measurement – understand ‘where are we’ v ‘where want to be’ 4) Improvement Action – focus of all above to create business value – what will you do


We’ve got a number of examples of the work we are doing

You’ll get to meet some of my team doing what they love

Hope you enjoy and get something to think about and take away

| 19 So what will you see today

Welcome to

Your trainer is

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ILM Offerings

with

Matt Driscoll

Friday 23/05/14

ILM

The Institute of

Leadership &

Management (ILM) is

the UK’s largest

management body,

combining industry-

leading qualifications

and specialist member

services

ILM

Why?

http://www.youtube.com/watch?v=x9VT-nnp8HU&list=PL0EF5BD9F12F670B0&index=2

CLICK TO EDIT MASTER TITLE STYLE

ILM

• Part of the City & Guilds Group

• Primary purpose is to improve standards of leadership and

management in order to drive social and economic prosperity

• Define, develop and embed leadership and management capability to

succeed

• Offer UK’s widest range of leadership and management qualifications,

accredited training and membership services

• Over 750,000 managers have benefited from an ILM qualification or

accredited training programme in the past ten years

• Over 35,000 managers are now members of ILM


Feeling valued

Increased confidence

Improved decision-making

Building and developing their team

Sharing best practice

Recognised qualification

Engaged and motivated managers

Chance to develop managers across the

business

Confidence that decisions affecting your teams are appropriate and effective

Clear standards

New ideas

Promote & share best practice across the

organisation

Develop a stronger management team

Increased levels of motivation and

engagement

Reputation as a professional business,

developing its own people

Benefits

Participants Managers Organisation

GET THE

BOOST YOU

NEED FOR

SUCCESS


ILM Programmes Are Different

• All ILM qualifications are nationally and internationally recognised

• Widest choice

• Transferable credit across all ILM qualifications – if you’ve completed a

unit you don’t have to do it again

• Flexible – ILM’s unit-based programmes help you learn in bite-sized

chunks

• Keep developing your skills – with numerous qualifications ranging

from levels 2-7 you can keep progressing


Size

Level

Subject

Units

Leadership & Management

Coaching & Mentoring Business & Enterprise Specialist 2 – Team Leaders

3 – First Line Managers 4 – Bridge 5 – Middle Managers 6 – Bridge 7 – Senior Managers

Award Certificate Diploma

Developing the work

team

Solving problems &

making decisions

Becoming an effective

leader

Undertaking

management coaching

in the workplace…


Management Pathway

Aspiring Manager

• Accredited Endorsed Programme

• 1 day

• 1 assessment

• Tutorial support

Developing Manager

• Level 3 Award in Leadership & Management

• 3 days

• 2 assignments


Experienced Manager

• Level 5 Award in Leadership & Management

• 4 days

• 2 assignments


Strategic Leaders

• Level 7 Award in Strategic Leadership

• 4 days

• 2 assignments



Coaching & Mentoring

• 2 days

• Online module

• 3 x assignments


• Coaching supervision

Level 3 Award in Coaching

• 3 days

• Online module

• 3 x assignments


• Coaching supervision

Level 5 Certificate in Coaching & Mentoring


Size

Level

Subject

Units

Leadership & Management

Coaching & Mentoring Business & Enterprise Specialist 2 – Team Leaders

3 – First Line Managers 4 – Bridge 5 – Middle Managers 6 – Bridge 7 – Senior Managers

Award Certificate Diploma

Developing the work

team

Solving problems &

making decisions

Becoming an effective

leader

Undertaking

management coaching

in the workplace…

?

Measuring Success

Setting personal

objectives

Setting business

linked objectives

Reviewing progress

and evaluation


Responsibilities

TLD

Other Support

Manager

Participant


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Friday, May 30, 2014

Not just for Engineering and Construction environments

Darren Ley

PROJECT MANAGEMENT FOR ALL

Thales Project Portfolio | 35

Corporate

Aerospace

ATM

Defence Aerospace

Defence

Innovation

Security

Transportation

Advanced Air Defence

Naval solutions

Underwater systems

Battlegroup solutions

Smart cities

Helicopter avionics

Training solutions

Definitions

| 36

Executive Strategy

BAU/Operations

Programme Management – ‘is the co-

ordinated management of projects and change management activities to achieve beneficial change’

Portfolio Management – ‘The selection,

prioritisation and control of an organisations projects and programmes in line with its strategic objectives and capacity to deliver’.

Project Management – ‘The application

of processes, methods, knowledge, skills and experience to achieve project objectives’.

Project – ‘A unique transient endeavour

undertaken to achieve a planned objective’.


| 37 Conservation

Conservation and science projects in more than 50 countries

based at London Zoo and Whipsnade Zoo.

Founded in 1826, the Zoological Society of London (ZSL) is an international scientific, conservation and educational charity whose mission is to promote and achieve the worldwide conservation of animals and their habitats.


| 38 Emergency Services

Fire Prevention

Awareness and education

Response time improvements

Relocation of control centres

Introduction of Air Ambulance service

Test schedule for RNLI boats


| 39 Not for Profit projects

Emergency crisis response

Vaccination initiatives

Sanitation and clean water

Fund raising / Campaigning

Medical treatment and intervention

Provision of care services

Common cause of Project failure

What our training can help you to

address

Unclear objectives

Scope changes / Creep

Risks maturing

Poor planning

Unresolved issues

Prioritisation of work

Poor communication

Poor leadership

Imbalance in Team dynamics

What our training can partially help

you to address

Lack of senior management support

Lack of resources

Budget / Funding issues

| 40


| 41 Thales ‘open’ training portfolio

Non Accredited

Managing Smaller Projects

(An introduction to Project Management)

Essential Skills for Managing Projects

Core Planning Skills

Project Risk Management

Introduction to Agile Project Management

Microsoft Project and Primavera P6

Accredited

APM Introductory Certificate

APMP exam preparation workshop

APMP for PRINCE2 practitioners

IPMA Level D, C and B

PRINCE2 Foundation & Practitioner

Managing Successful Programmes

| 42 The Same but Different

Best Practices

Set of guiding principles

Own Project Lifecycle

Dedicated project roles

Supporting handbooks

Offer templates / management products

Exams / qualifications

Offered as GUIDANCE

Flexible in their application

Delivery Solutions

Presentations

Exercises (individual / group)

Case study walkthrough

Computer based simulation

Quizzes

Gamification

Pre learning

Homework assignments

Mock exams

Workshops

One to One Coaching

| 43

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Going outward bound

APPRENTICE PROGRAMME

1st Year Apprentices

Team & Self Awareness

Development

Purpose:

To improve performance in the workplace by enhancing awareness of personal and team

skills, with specific focus on building supportive relationships with their peers.

Focus:

The programme focused on:

► Developing a network of peers to support them through their career at Thales

► Developing personal behaviours required for effective team work

► Identifying strengths and areas for development

► Reflecting on their apprenticeship so far, and consider the application of learning in their

career at Thales

| 46 1st Year Apprentices – Team & Self Awareness

| 47

Here’s what happened...

“I managed to survive a whole week without internet and TV!”

“I was really shy before I came here but now I’m able to talk to people more confidently.”

“It showed me that others,

regardless of age, are capable as

leaders.”

“It was great to work together as a team and put your trust in others!”

“I learnt how to appreciate each individual in a team. Everyone has their own skillset.”

“It’s really made me feel good about my position and future with Thales.”

“Before this week I’d never spoken to the other apprentices. Now, we’re

meeting up at tea breaks & sharing stories & experiences.”

“Since being back at work I’ve got the confidence to tackle problems on my own and find a solution.”

“I now know how to deal with tasks in a calm and precise manner.”

“I was petrified but with encouragement

from the other apprentices I was able

to take part.”

“It was great to share ideas and knowledge with more

experienced apprentices. I was able to learn from them.”

“It’s already opened up doors for me & I’m off to GTS to talk about a placement.”

“The Directors gave me tips & advice which was invaluable. They’re not so unapproachable as I previously thought.”

“I’m learning far more here than I would at college”

“I wouldn’t change a thing…”

| 63

Reception

| 64 Reception

Re-tweeted by The Duke of York

97% increase in engagement

Link to article

http://www.thales-ld.com/blog/going-outward-bound-thales-apprentices/

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THANK YOU FIND US ONLINE Website: www.thales-ld.com Twitter: @thaleslearning LinkedIn: Thales Learning & Development Google+ Thales Learning & Development

Thales Learning & Development Customer Open Day 23rd May 2014

Business

thales learning development

learning services

thales ld

sales performance solutions

employee performance

organisational climate

project teams

systems engineering