TFT13 - Daniel Billing, Small Room, Lots of Space

The key to a more efficient and reliable service delivery is spelled automation. The advantages are many, it not only reduces resource utilization, eliminates human error and shortens the lead time for delivery, automation also creates engagement and contributes to a change in behaviour. A modern service management system allows the customer to have full transparency in the delivery and flow-driven automation not only reduces the risk of service deviations, it can also manage your deviations.

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