Priority Summary of Recommendations Housekeeping 1 Look& Feelshould be consistent across all websites 2 Branding & copyright should be TFP 3 Content Management System 4 Set up a facebook page 5 Set up a TFP group on Linked in 6 Post TFP Solo demo on Youtube 7 Set up TFP on Twitter 8 Forgotten Password/Username Reset 9 Management Information 10 No Service Level Agrrements with Suppliers 11 No Disaster Recover Plan 12 No Escrow Agreement with Peter Evans
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Priority Summary of RecommendationsHousekeeping
1 Look& Feelshould be consistent across all websites
2 Branding & copyright should be TFP
3 Content Management System
4 Set up a facebook page
5 Set up a TFP group on Linked in
6 Post TFP Solo demo on Youtube
7 Set up TFP on Twitter
8 Forgotten Password/Username Reset
9 Management Information
10 No Service Level Agrrements with Suppliers
11 No Disaster Recover Plan
12 No Escrow Agreement with Peter Evans
Benefit Cost Complexity
Brand awareness Nil L
Brand awareness Nil L
Cost savings approx £2500 £1,000 L
Brand awareness Nil L
Brand awareness Nil L
Brand awareness/SEO Nil L
Brand awareness Nil L
cost savings >10% of staff/call volume >2K M
Reliability on KPI's TBC M
Business Continuity Nil L
Business Continuity Nil L
Business Continuity £2/3K L
Time to Market
1 day
1 day
3-4 weeks
1 day
1 day
1 day
1 day
2 weeks
4-8 weeks
4-8 weeks
4-8 weeks
4-8 weeks
Priority Summary of RecommendationsQuotes
1 Telephone number on portal
2 Web chat
3 Policy docs/Summary of cover on portal
4 Personalisation
5 Help/info field level
6 FAQ'S
7 Motor Certificate on portal
8 Scan & upload drivers licence/badge @POS
9 Flexi commission/fees
10 Quick Quote
11 Outbound sales on abandoned quotes
12 Rebrand/Improved Quote process
13 Progress Indicator
14 Add ons
15 No version control on quotations
16 DVLA Look up
Benefit Cost Complexity
Improved sales >1k L
Improved sales >£1.5k L
1,000 call per month >1k L
improved user experience >1k L
improved user experience >2k L
improved user experience/cost saving >1k L
cost savings M
cost savings M
improved user experience/sales >5k M
improved user experience/sales >£5k M
Improved sales >tbc M
Improved user experience /sales >£35K H
Improved user experience include in above L
increased sales include in above L
Reliability on KPI's >tbc H
improved user experience >75k H
>5k
Time to Market
1 day
2-3weeks
2-3 weeks
2 weeks
2 weeks
2 weeks
4-6 weeks
4-6 weeks
6-8 weeks
4-6 weeks
4-6 weeks
3-4 months
included in above
included in above
3-4 months
4 months +
Priority Summary of RecommendationsMid Term Adjustments
1 Correct Dept telephone number
2 Provide content for help screen
3 Automatic update to VIP's/MIB
4 Monthly Statements on the portal
5 Stop additional Temporary cover notes
Benefit Cost Complexity
1,000 call per month include in above L
Improved user expereince include in above L
Reduced reputational risk/compensation payments >1k M
Postage and staffing costs of sending paper statements >2k M
Compliance with RTA/reduced staff costs >5k M
Time to Market
1 day
1 day
3-4 weeks
3-4 weeks
3-4 weeks
Priority Summary of RecommendationsRenewals
1 Renewal under attack advise existing broker
Benefit Cost Complexity
Improved renewal retention nil L
Time to Market
1day
Priority Summary of RecommendationsClaims
1 Upload Claims process/docs
Benefit Cost Complexity
Improved user experience >1k L
Time to Market
1 day
Priority Summary of RecommendationsAccounts
1 Upload monthly statements
Benefit Cost Complexity
Cost Savings/ Improved user experience >2,5k L
Time to Market
2-3weeks
Priority Summary of Recommendations0 Housekeeping1 Look& Feelshould be consistent across all websites
2 Branding & copyright should be TFP
3 Content Management System
4 Set up a facebook page
5 Set up a TFP group on Linked in
6 Post TFP Solo demo on Youtube
7 Set up TFP on Twitter
8 Forgotten Password/Username Reset
9 Management Information
10 No Service Level Agrrements with Suppliers
11 No Disaster Recover Plan
12 No Escrow Agreement with Peter Evans
Quotes1 Telephone number on portal
2 Web chat
3 Policy docs/Summary of cover on portal
4 Personalisation
5 Help/info field level
6 FAQ'S
7 Motor Certificate on portal
8 Scan & upload drivers licence/badge @POS
9 Flexi commission/fees
10 Quick Quote
11 Outbound sales on abandoned quotes
12 Rebrand/Improved Quote process
13 Progress Indicator
14 Add ons
15 No version control on quotations
16 DVLA Look up
Mid Term Adjustments1 Correct Dept telephone number
2 Provide content for help screen
3 Automatic update to VIP's/MIB
4 Monthly Statements on the portal
5 Stop additional Temporary cover notes
Renewals1 Renewal under attack advise existing broker
Claims1 Upload Claims process/docs
Accounts1 Upload monthly statements
Benefit Cost Complexity0 0 0
Brand awareness Nil L
Brand awareness Nil L
Cost savings approx £2500 1000 L
Brand awareness Nil L
Brand awareness Nil L
Brand awareness/SEO Nil L
Brand awareness Nil L
cost savings >10% of staff/call volume >2K M
Reliability on KPI's TBC M
Business Continuity Nil L
Business Continuity Nil L
Business Continuity £2/3K L
Improved sales >1k L
Improved sales >£1.5k L
1,000 call per month >1k L
improved user experience >1k L
improved user experience >2k L
improved user experience/cost saving >1k L
cost savings >5k M
cost savings 0 M
improved user experience/sales >5k M
improved user experience/sales >£5k M
Improved sales >tbc M
Improved user experience /sales >£35K H
Improved user experience include in above L
increased sales include in above L
Reliability on KPI's >tbc H
improved user experience >75k H
1,000 call per month include in above L
Improved user expereince include in above L
Reduced reputational risk/compensation payments >1k M
Postage and staffing costs of sending paper statements >2k M
Compliance with RTA/reduced staff costs >5k M
Improved renewal retention nil L
Improved user experience >1k L
Cost Savings/ Improved user experience >2,5k L
Time to Market0
1 day
1 day
3-4 weeks
1 day
1 day
1 day
1 day
2 weeks
4-8 weeks
4-8 weeks
4-8 weeks
4-8 weeks
1 day
2-3weeks
2-3 weeks
2 weeks
2 weeks
2 weeks
4-6 weeks
4-6 weeks
6-8 weeks
4-6 weeks
4-6 weeks
3-4 months
included in above
included in above
3-4 months
4 months +
1 day
1 day
3-4 weeks
3-4 weeks
3-4 weeks
1day
1 day
2-3weeks
Product TFP offer ? Details
Breakdown Vehicle upto 11 year old
Vehicle over 11 years old
Taxi Liability £5million included as standard
Data Head Cover £2.00 per £1,00 sum insured
Taxi Legal Expenses included as standard
Wrong Fuel Cover Upto £1,500
Excess Protection Cover > £300
>£500
>£1000
Key cover >£1,500
Personal Accident >£120k
Private Medical Insurance
Key Man cover
Taxi Office cover
Other insurance products ?
Monthly Annually Monthly Annually
£60 +£5.00 DocFee £60 +£5.00 DocFee £7.49 £89.88
£8.99 £107.88
£5.99 £56.00
£29.00
£39.00
£49.00
£7.98 £95.76
£7.98 £95.76
Competitors PriceTFP Price
Other insurance products ?
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