Vital Wave Consulting Field Offices Latin America Rio de Janeiro, Brazil San Jose, Costa Rica Mexico City, Mexico Asia Bhopal, India Beijing, China Phnom Penh, Cambodia Eastern Europe Tallinn, Estonia Africa Cairo, Egypt Johannesburg, South Africa Lagos, Nigeria United States Palo Alto, California (Headquarters) Using text messages for Using text messages for healthcare in developing healthcare in developing countries countries User Experience Panel and Discussion User Experience Panel and Discussion September 18, 2009 Karen Coppock VP of Consulting Services
Presentation on text messaging use in healthcare in developing countries, by Karen Coppock at mHealth Initiative Seminar in San Francisco, September 18, 2009
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Transcript
Vital Wave ConsultingField Offices
Latin AmericaRio de Janeiro,Brazil
San Jose,Costa Rica
Mexico City,Mexico
AsiaBhopal, India
Beijing, China
Phnom Penh,Cambodia
Eastern EuropeTallinn,Estonia
AfricaCairo,Egypt
Johannesburg,South Africa
Lagos,Nigeria
United States
Palo Alto, California (Headquarters)
Using text messages for Using text messages for healthcare in developing healthcare in developing
countries countries User Experience Panel and DiscussionUser Experience Panel and Discussion
Proprietary and Confidential: Do not copy or distribute.
Technology in mHealth ApplicationsSimpler, broadly accessible SMS technology prevails
SMS/MMSSMS and MMS are the least expensive and most ubiquitous technologies in developing countries. Though it ranks second in program count, SMS-based projects are among the longest lasting and most prominent mHealth examples
(more than 50% are active)
Data (typically PDAs)Data collection and transmission using mobile-enabled PDAs is used primarily by health workers for the collection and transmission of health indicators
(approx. 2/3 in research stage)
VoiceThe relatively high cost of voice calls, particularly in sub-Saharan Africa, limits the feasibility of large-scale mHealth applications, though these show promise in lower cost regions such as South Asia. Voice applications are not constrained by low literacy rates
Programs by Technology Type
2
175
33
10
mHealth applications intended to reach a mass consumer audience tend to rely on simple, ubiquitous formats like SMS,
while those for use by health workers often use more advanced technologies
Other (sensors, GPS, etc)More advanced technologies allow for sophisticated diagnostic and logistical applications, but cost and hardware specifications limit their utility
Proprietary and Confidential: Do not copy or distribute.
Two-Way Data
(not real-time)
Clinical Services
(real-time)
One-Way Data
(not real-time)
• Public awareness, BCC campaigns
• Emergency advisories• Regimen adherence
• Disease, emergency tracking• Client record access• Vaccination monitoring• Health information access
• Remote health clinics• Remote emergency
health consultation• Training
Two-Way Data
(not real-time)
Clinical Services
(real-time)
One-Way Data
(not real-time)
• Public awareness, BCC campaigns
• Emergency advisories• Regimen adherence
• Disease, emergency tracking• Client record access• Vaccination monitoring• Health information access
• Remote health clinics• Remote emergency
health consultation• Training
Technology in mHealth ApplicationsAdvanced technology brings with it greater capacity, costs
3
The technology used for mHealth applications should align with the needs of the program it is designed to support. As applications move from one-way data towards clinical services,
the technical capabilities increase, but so do cost and training requirements
Proprietary and Confidential: Do not copy or distribute.
Disease Tracking & Education
Impact• 30+ diseases tracked real-time, data for 7 sent to WHO
• Approaching sustainability (charge each patient $0.40 per visit)
• 15,000 patients treated a year, majority are female
Case StudyUM Healthcare: Healthcare for Rural Pakistan
Health ObjectiveProvide subsidized and affordable healthcare services to the rural communities in Pakistan.
CountryPakistan
Techniques UsedMultiple-tools: SMS to register patients, update /access patient records and track and learn about diseases, web-based apps, videoconferencing, face-to-face visits and paper and pen!
PartnersAssociation of Pakistani Physicians in North America (APPNA), USAID, Information Society Innovation Fund, HEC and NUSTPhoto: UM Healthcare Trust