Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF in Higher... Gul Bayraktaroglu; Banu Atrek The Quality Management Journal; 2010; 17, 1; ABI/INFORM Research pg. 47
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Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF
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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF in Higher...Gul Bayraktaroglu; Banu AtrekThe Quality Management Journal; 2010; 17, 1; ABI/INFORM Researchpg. 47
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.