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100 DAFTAR PUSTAKA Abrahamsson, B., Berg, M. L. U., Jutengren, G., dan Jonsson, A. (2015). To recommend the local primary health-care centre or not: what importance do patients attach to initial contact quality, staff continuity and responsive staff encounters? International Journal for Quality in Health Care, Volume 27, Issue 3, June, 196–200. Abubakar, A. M., Ilkan, M., Meshall Al-Tal, R., dan Eluwole, K. K. (2017). eWOM, revisit intention, destination trust and gender. Journal of Hospitality and Tourism Management, 31, 220–227. Ahmed, F., Burt, J., dan Roland, M. (2014). Measuring Patient Experience: Concepts and Methods. The Patient - Patient-Centered Outcomes Research, 7(3), 235–241. Arndt, J. (1967). Role of product-related conversations in the diffusion of a new product. Journal of Marketing Research, 4, 291–5. Azmi, T., Rahman, M. H., Mustafi, M. A. A., dan Islam, M. R. (2017). Measurement of Patient Satisfaction with SERVQUAL Model of Private Hospitals: SEM Approach. American Journal of Management, 17(3). Bappenas. (2013). Proyeksi Penduduk Indonesia. Badan Pusat Statistik, Jakarta- Indonesia. Bayliss, R. I. S. (1981). The medical check-up. British Medical Journal, Volume 283, 631-634. Berry, L. L., dan Bendapudi, N. (2007). Health Care. Journal of Service Research, 10(2), 111–122.
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Page 1: Tesis Gilbert (HITAM)repository.uph.edu/8281/9/Bibliography.pdf · 102 Derksen, F., Bensing, J., dan Lagro-Janssen, A. (2013). Effectiveness of empathy in general practice: a systematic

100

DAFTAR PUSTAKA

Abrahamsson, B., Berg, M. L. U., Jutengren, G., dan Jonsson, A. (2015). To

recommend the local primary health-care centre or not: what importance do

patients attach to initial contact quality, staff continuity and responsive staff

encounters? International Journal for Quality in Health Care, Volume 27,

Issue 3, June, 196–200.

Abubakar, A. M., Ilkan, M., Meshall Al-Tal, R., dan Eluwole, K. K.

(2017). eWOM, revisit intention, destination trust and gender. Journal of

Hospitality and Tourism Management, 31, 220–227.

Ahmed, F., Burt, J., dan Roland, M. (2014). Measuring Patient Experience:

Concepts and Methods. The Patient - Patient-Centered Outcomes Research,

7(3), 235–241.

Arndt, J. (1967). Role of product-related conversations in the diffusion of a new

product. Journal of Marketing Research, 4, 291–5.

Azmi, T., Rahman, M. H., Mustafi, M. A. A., dan Islam, M. R. (2017).

Measurement of Patient Satisfaction with SERVQUAL Model of Private

Hospitals: SEM Approach. American Journal of Management, 17(3).

Bappenas. (2013). Proyeksi Penduduk Indonesia. Badan Pusat Statistik, Jakarta-

Indonesia.

Bayliss, R. I. S. (1981). The medical check-up. British Medical Journal, Volume

283, 631-634.

Berry, L. L., dan Bendapudi, N. (2007). Health Care. Journal of Service Research,

10(2), 111–122.

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