100 DAFTAR PUSTAKA Abrahamsson, B., Berg, M. L. U., Jutengren, G., dan Jonsson, A. (2015). To recommend the local primary health-care centre or not: what importance do patients attach to initial contact quality, staff continuity and responsive staff encounters? International Journal for Quality in Health Care, Volume 27, Issue 3, June, 196–200. Abubakar, A. M., Ilkan, M., Meshall Al-Tal, R., dan Eluwole, K. K. (2017). eWOM, revisit intention, destination trust and gender. Journal of Hospitality and Tourism Management, 31, 220–227. Ahmed, F., Burt, J., dan Roland, M. (2014). Measuring Patient Experience: Concepts and Methods. The Patient - Patient-Centered Outcomes Research, 7(3), 235–241. Arndt, J. (1967). Role of product-related conversations in the diffusion of a new product. Journal of Marketing Research, 4, 291–5. Azmi, T., Rahman, M. H., Mustafi, M. A. A., dan Islam, M. R. (2017). Measurement of Patient Satisfaction with SERVQUAL Model of Private Hospitals: SEM Approach. American Journal of Management, 17(3). Bappenas. (2013). Proyeksi Penduduk Indonesia. Badan Pusat Statistik, Jakarta- Indonesia. Bayliss, R. I. S. (1981). The medical check-up. British Medical Journal, Volume 283, 631-634. Berry, L. L., dan Bendapudi, N. (2007). Health Care. Journal of Service Research, 10(2), 111–122.
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100
DAFTAR PUSTAKA
Abrahamsson, B., Berg, M. L. U., Jutengren, G., dan Jonsson, A. (2015). To
recommend the local primary health-care centre or not: what importance do
patients attach to initial contact quality, staff continuity and responsive staff
encounters? International Journal for Quality in Health Care, Volume 27,
Issue 3, June, 196–200.
Abubakar, A. M., Ilkan, M., Meshall Al-Tal, R., dan Eluwole, K. K.
(2017). eWOM, revisit intention, destination trust and gender. Journal of
Hospitality and Tourism Management, 31, 220–227.
Ahmed, F., Burt, J., dan Roland, M. (2014). Measuring Patient Experience:
Concepts and Methods. The Patient - Patient-Centered Outcomes Research,
7(3), 235–241.
Arndt, J. (1967). Role of product-related conversations in the diffusion of a new
product. Journal of Marketing Research, 4, 291–5.
Azmi, T., Rahman, M. H., Mustafi, M. A. A., dan Islam, M. R. (2017).
Measurement of Patient Satisfaction with SERVQUAL Model of Private
Hospitals: SEM Approach. American Journal of Management, 17(3).
Bappenas. (2013). Proyeksi Penduduk Indonesia. Badan Pusat Statistik, Jakarta-
Indonesia.
Bayliss, R. I. S. (1981). The medical check-up. British Medical Journal, Volume
283, 631-634.
Berry, L. L., dan Bendapudi, N. (2007). Health Care. Journal of Service Research,
10(2), 111–122.
101
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Çakmakoğlu Arici, N. dan Güçer, E. The Antecedents of Revisit Intention in
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satisfaction and word of mouth in the health care industry. Managing
Service Quality: An International Journal, 19(2), 229–242.
Charlton, C. R., Dearing, K. S., Berry, J. A., dan Johnson, M. J. (2008). Nurse
practitioners communication styles and their impact on patient outcomes:
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alternatives for rating scale? From an information processing perspective.
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Sample Research.
Dempsey, C., Reilly, B., dan Buhlman, N. (2014). Improving the Patient
Experience. JONA: The Journal of Nursing Administration, 44(3), 142–151.
Dinh, T. D., dan Mai, K. N. (2016). Guerrilla marketing’s effects on Gen Y’s word-
of-mouth intention – a mediation of credibility. Asia Pacific Journal of
Marketing and Logistics, 28(1), 4–22.
102
Derksen, F., Bensing, J., dan Lagro-Janssen, A. (2013). Effectiveness of empathy
in general practice: a systematic review. British Journal of General
Practice, 63(606), e76–e84.
Eilers, G. M. (2004). Improving Patient Satisfaction With Waiting Time. Journal
of American College Health, 53(1), 41–48.
Elisa, Divianto, dan Hutagaol, M. (2014). Pengaruh Kualitas Layanan Terhadap
Kepuasan Pasien Medical Check Up (MCU) pada Rumah Sakit Dr. AK.