Page 1 of 42 क.रा.बी.नि E.S.I.C தொழிலொள அர கொப கழக (தொழிலொள ம வவலல வொலற அலமசக , இிய அர ) कममचारी राय बीमा निगम (म एवं रोजगार मंाऱय , भारत सरकार ) EMPLOYEES’ STATE INSURANCE CORPORATION (Ministry of Labour & Employment, Govt of India) மடல அவலக / ेीय कायामऱय / Regional Office 143, தட சொலல , கபொக , தசலை - 600034. 143, टऱग रोड , िं गमबाकम , चेिै - 600034. 143, Sterling Road, Nungambakkam, Chennai - 600034. Phone: 28306300 (100 Lines) E-mail: [email protected]Website: www.esic.nic.in / www.esic.in 51-A-12-12-HW-AMC-ITES-2020 Date: 26/07/2021 Tender Notice INVITATION OF E-TENDER FOR ANNUAL MAINTENANCE CONTRACT (AMC) OF SERVERS, COMPUTERS, PRINTERS, PROJECTOR ITEMS, CCTVs, UPSs, VOIPs, LAN & OTHER ITEMS 1) The Regional Office, E.S.I.C. Tamilnadu invites online tender from eligible, reputed, and bonafide maintenance providers / agencies capable of providing annual maintenance services for COMPUTERS & OTHER PERIPHERALS for onsite maintenance of aforesaid items for its various offices, Hospitals, Dispensaries located in the State of Tamilnadu for a period of ONE YEAR. 2) The tender document can be downloaded from https://www.esic.nic.in/tenders , Central Public Procurement Portal: https://eprocure.gov.in/eprocure/app from 26/07/2021 to 17/08/2021 till 11.00 AM. 3) The interested bidders may submit the tender through online mode only at e-procurement portal https://eprocure.gov.in/eprocure/app in double bid system in the prescribed proforma. All the supportive documents shall also be required to be submitted physically along with Earnest Money Deposit declaration. 4) Bidders are requested to submit all inclusive rates as per Appendix-III. 5) The List of Locations is given in Appendix-V. 6) For all practical purposes, the e-tender shall be considered for evaluation, however in case of any dispute, the physical documents would be scrutinized. 7) In addition to e-Tender which has to be filed online, the bidders also shall be required to submit hard copies of Tender documents (separate covers for Technical Bid and Financial Bid) as mentioned in the tender document which should be submitted with covering letter in a sealed envelope duly super scribed with the words “Tender for AMC of SERVERS, COMPUTERS, PRINTERS, UPSs, VOIPs, LAN, NETWORK SWITCHES & Other ITEMS”. The sealed cover containing separate envelopes for Technical and Financial Bids should be dropped in the Tender Box kept at Ground Floor, E.S.I. Corporation, Regional Office, No.143, Sterling Road, Chennai-600 034 latest by 14.00
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1 of 42
क.रा.बी.नि
E.S.I.C
த ொழிலொளர் அரசு கொப்பீட்டுக் கழகம்
(த ொழிலொளர் மற்றும் வவலல வொய்ப்புத்துலற
அலமச்சகம், இந் ிய அரசு)
कममचारी राज्य बीमा निगम (श्रम एवं रोजगार मंत्राऱय, भारत सरकार) EMPLOYEES’ STATE INSURANCE CORPORATION
(Ministry of Labour & Employment, Govt of India)
மண்டல அலுவலகம் / क्षेत्रीय कायामऱय / Regional Office 143, ஸ்தடர்லிங் சொலல, நுங்கம்பொக்கம், தசன்லை -600034.
143, स्टर्ऱिंग रोड, ि ंगमबाक्कम, चेन्ि ै- 600034.
143, Sterling Road, Nungambakkam, Chennai - 600034.
g) Preventive and Proactive Maintenance of Equipments- Routine checks and maintenance of IT Assets (Cable dressing for the items in the Network Rack wherever required).
h) CCTV Management Services – Maintenance and upkeep of all the CCTV cameras, NVR/DVR and television displays
i) UPS Management Services- Maintenance and upkeep of all online and offline UPS including Batteries.
j) VOIP (Voice Over Internet Protocol) Phone Management Services- Maintenance of all VOIPs present in the premises.
k) Video Conferencing Management Services – Hardware/Software Maintenance of all Video Conferencing Equipments.
l) Projection items Management Services– Maintenance and upkeep of all items viz. Projection(s), Switcher,RF Amplifier, Motorized Screen(s), Mike(s) Servicing/Maintenance in condition.
6.1 Maintenance by the agency, including preventive dusting/cleaning and Tagging of all items
under AMC as detailed in Appendix-III in the period specified.
7. Period of validity of bids
Bids shall remain valid for 90 days after the date of tender opening prescribed by the ESIC; a bid
Page 7 of 42
valid for a shorter period would be liable to be rejected by the ESIC as non-responsive.
In exceptional circumstances, the ESIC may solicit the bidder consent to an extension of the
period of validity. The request for the response thereto shall be made in writing (or by cable or
telex or fax or email).
8. Other General / Eligible Conditions of Contract
8.1. In the interpretation of the contract and the general and / or special condition governing it,
unless otherwise required: -
a) The term 'Contract' shall mean the invitation to tender, the instructions to tenderer, the
acceptance of the tender, particulars thereinafter defined and those general and special
conditions as may be added.
b) The term 'Contractor' shall mean the person, firm or Vendor having Main/ Registered /
Zonal / Branch office at Chennai with whom the order for providing AMC Services is
placed and shall deem to include the contractor's Successors (approved by the ESIC),
representatives, heirs, executors and administrators unless excluded by the contract.
c) 'Contract value' shall mean the sum accepted or the sum calculated in accordance
with the rates accepted by or on behalf of ESIC.
d) The term Customer or 'Corporation' or 'ESIC' shall mean „the Regional Office,
Tamilnadu, Employees' State Insurance Corporation.
8.2 Validity of contract: The contract shall be valid for a period of 1(ONE) year from the
date so specified in the award in accordance with the terms and conditions mentioned
herein. The contract may be extended for any other period on the same terms and
conditions with mutual consent of the parties and at the discretion of Employees’ State
Insurance Corporation. ESIC will have exclusive right to terminate the contract by giving
one month’s notice. The Vendor has to give 3 months’ notice before cancellation of the
contract. Contravention of the same would lead to forfeiture of performance guarantee /
Security money along with all outstanding dues.
8.3. Authority of person signing documents: A person signing the tender form or any documents
forming part of the contract on behalf of another shall be deemed to warranty that he has
authority to bind such other and if, on enquiry, it appears that the person so signing has no
authority to do so, the ESIC may, without prejudice to other civil and criminal remedies, cancel
the contract and hold the signatory liable for all costs and damages.
Page 8 of 42
8.4. Responsibility for executing the contract: The agency is to be entirely responsible for the
execution of the contract in all respects in accordance with the terms and conditions as specified
in the acceptance of tender.
8.5. The agency shall not sublet, transfer or assign the contract or any part thereof. In the event
of the contractor contravening this condition, Additional Commissioner and Regional Director,
ESIC, R.O., Tamilnadu shall be entitled to place the contract elsewhere on the contractors
account at his risk and cost and the agency shall be liable for any loss or damage, which the
ESIC may sustain in consequence or arising out of such replacement of the contract, apart from
forfeiture of the Security Deposit and / or invoking the Bank Guarantee given for due
performance of the contract, for such breach. The Additional Commissioner and Regional
Director, ESIC, R.O., Tamilnadu or the Competent Authority of the ESIC may grant such
permission for substitution, subject to any further conditions as it may deem necessary
on the existing as well as the proposed contractor and both of them shall be bound to
comply with such further condition as may be imposed.
8.6. Earnest Money Deposit Declaration: The tenderer has to submit EMD Declaration as
per Form – D. The Technical Bids dropped in the tender box will be opened first and only after
the verification of EMD declaration from, the tender will be considered for evaluation of Technical
Bid.
8.7. Performance Guarantee: On acceptance of the tender, contractor shall within the period
specified by ESIC, deposit as Performance Guarantee, a sum equivalent to 3% of the estimated
annual tender value of the contract in the form of Demand Draft or Bank Guarantee in favour of
“ESI Fund Account No.1” which will be valid for 18 months from the date of contract. No interest
shall be paid on the Performance Guarantee, deposited by the contractors. The ESIC shall
be entitled to forfeit the Performance Guarantee or any part thereof without prejudice to any
other remedies provided in the contract or available under the law for non-performance or failure
to satisfactorily perform the contract as per terms and conditions.
a) If the contractor is called upon by the office of the ESIC to deposit Performance
Guarantee and the contractor fails to provide the security-cum-performance guarantee
within the period specified/granted, such failure will constitute a breach of the contract
and the office shall be entitled to make other arrangements at the risk and expense of the
contractor whereby the contract shall be awarded to the next eligible bidder in order.
b) On due performance and completion of the contract in all respects, the Security Deposit
will be refunded to the contractor without any interest after deducting penalty and other
charges, having remained unrealized, if the same cannot be realized from the
Page 9 of 42
contractor's pending bills.
8.8. Recovery of sums due: Whenever any claim for the payment of a sum of money arises out
of or under this contract against the contractor the ESIC shall be entitled to recover such sum by
appropriating, in part or whole the security money deposited by the contractor and/or by
deduction from the pending bills of the contractor. When there remains a balance of the total
sum to be recovered, it shall be deducted from any sum due to them or which at any time
thereafter may become due under this or any other contract with the ESIC. If this sum is not
sufficient to cover the full amount recoverable, the contractor shall pay to ESIC on demand the
remaining balance due along with interest at the rate of 12% per annum from the date when
the first demand is made till the date of actual payment for each day of delay.
8.9. Insolvency and breach of contract: ESIC may at any time, by notice in writing, summarily
terminate the contract without compensation to the contractor in any of the following events, that
is to say:-
i) If the contractor being an individual or firm, such individual or any partner in the
contractor's firm as the case may be, is at any time adjudged insolvent or has a
receiving order or orders for administration of his estate being made or any
proceedings for liquidation or composition under any law of insolvency being or not
for the time being in force or has made conveyance or assignment of his effects or
enter into any arrangements or compromise with his creditors for suspend payment
or if the firm be dissolved under any law which governs it or which is otherwise for
the time being in force; or
ii) If the contractor being a Vendor registered under any law for the time being in
force, passes a resolution for winding up or the court passes any order for the
liquidation of the affairs of the Vendor or that any Liquidator, Receiver or Manager is
appointed for the management of the affairs of the Vendor; or
iii) If the contractor commits any breach of this contract or any other direction of the
customer issued from time to time not otherwise specifically provided in this
contract, the customer can terminate the contract without compensation to the
contractor which shall be without prejudice of its right to claim the damages which it
may have suffered due to such breach of contract or of the direction issued by the
customer.
8.10. Arbitration: in the event of any question, dispute or difference arising under these
conditions or any special conditions of the contract, or in connection with this contract, except as
Page 10 of 42
to any matter the decision of which is not specially provided for by these or the special
conditions, the same shall be referred to the sole arbitration as per the decision of the Additional
Commissioner and Regional Director, ESIC, Tamilnadu as per Arbitration & Conciliation Act,
1996. The venue of arbitration shall be at Chennai.
8.11. That no person other than the Additional Commissioner and Regional Director, ESI
Corporation, Tamilnadu or the person appointed/approved by him should act as arbitrator.
8.12. Upon every such reference, the assessment of the costs incidental to the reference and
award respectively shall be in the discretion of the arbitrator.
8.13. Subject as aforesaid to the Arbitration & Conciliation Act, 1996 and the rules there under,
any statutory modifications thereof for the time being in force shall be deemed to apply to the
arbitration proceedings under this clause. Work under the contract shall, if reasonably possible,
continue during the arbitration proceeding so as to ensure continuity of the business of the
customer, other than the ones which are subject to arbitration, shall normally be withheld on
account of the arbitration proceedings unless it is considered necessary to do so to cover the
quantum of amount likely to be recoverable from the Tenderer.
8.14. For the purpose of the contract including arbitration proceedings there under, the
Additional Commissioner and Regional Director, ESIC, Tamilnadu or an officer authorized by
him, shall be entitled to exercise all the rights and powers of ESIC.
8.15. Assistance to contractor: The contractor shall not be entitled to assistance either in the
procurement of raw materials required for the fulfillment of the contract or in the securing of transport
facilities which they have to arrange on their own.
8.16. Eligibility Testimonial and records to be furnished: The bidder should enclose the
following records, duly self-certified, in support of their bonafide:-
a) Testimonials from not less than three (3) Govt. / Semi-Govt. / Public Sector
Organisations/Banks/Corporate firms** regarding their satisfactory performance of similar
contract in the last three financial years ending 2020-21 subject to the condition that at
least 1(One) contract should have been executed from the Govt./Semi-Govt./Public
Sector organization/Banks(In Form 'A')
(**In respect of corporate firms, the maintenance contract should have been at least for
minimum of 1000 desktops).
The documentary evidence in the form of work order/Successful completion certificate
with clear cut indication of the amount of AMC works executed is to be submitted and the
Page 11 of 42
sum of such AMC works executed should have annual turnover of Rs. 3 Crores or more
in each year in the last 3 financial years ending 2020-21. (In Form 'B')
b) Copy of three years audited balance sheet and profit and loss account which should
have annual turnover of Rs. 3 Crores (Rupees Three Crores) or more in each year in
similar nature of work in the last three financial years ending 2020-21 if available, else the
last three financial years ending 2019-2020 and should have been profitable.
c) List of Professionally qualified personnel (hardware/software/network engineering) of
the vendor indicating at least 100 qualified personnel on the rolls of the agency. (In
Form 'C')
d) Earnest Money Deposit Declaration form (In Form ‘D’)
e) Declaration regarding Blacklisting/Non blacklisting (In Form ‘E’)
f) Copy of Certificate of registration/incorporation of the agency.
g) Copy of Trade license as may be applicable.
h) Copy of Income Tax Registration Certificate/PAN and GST.
i) Code Nos. of ESIC & EPFO along with documentary proof.
j) Escalation Matrix, (Name/Designation of persons if matter is not solved at Resident Cum
Field Engineer's Level to whom the matter may be forwarded by Engineer himself or
ESIC), in accordance with Appendix II under clause 2.6 of Special Terms & Conditions
for contract / scope of work of this contract.
i) Copy of ISO Certification i.e. ISO 20000 etc. in Services related to IT infrastructure repair
and maintenance etc., if any,
j) Business name and constitution of tendering firm: if the firm registered under
i) The Indian Companies Act, 1956
ii) The Indian Partnership Act, 1932
iii) Any other Act.
In the absence of any of the aforesaid documents, the bids may not be accepted at the
discretion of ESIC.
Page 12 of 42
Appendix-II
SPECIAL TERMS & CONDITIONS FOR CONTRACT/SCOPE OF WORK
1. Key Deliverables/Scope of Work:
1.1 Provision of comprehensive maintenance services of the computers and peripherals,
network and other related devices on site at various offices and Health Care facilities of ESI in
the state of Tamilnadu mentioned in Appendix-V.
On the first visit by the Vendor to the ESIC & ESIS Field units, the IT Assets in the
locations are to be tagged with unique IDs (sticker/bar code with contact information) and the list
of assets with unique IDs is to be shared to ESIC. This list will be taken for Comprehensive
maintenance of IT Assets. ESIC reserves the right to add any further IT item(s) as and when
required under the same AMC with same rates and terms and conditions as mutually agreed
between ESIC and the Vendor, and the payment for which shall be made on Pro-rata basis.
The agency shall provide Resident Cum Field Engineers (RCFEs) with
Computer/Hardware Engineering qualification (with minimum one year of experience in the field)
technical person for attending the routine maintenance related complaints of the attached office
and other ESIC/ESIS field units within the city limits. The list of ESIC/ESIS location under city
limits will be determined by the heads of respective R.O/SRO. For other areas, the agency shall
resolve the issues by arranging Service Engineers other than RCFEs at their own cost.
Besides, the agency shall provide any other expert Engineer (fees inclusive in AMC Charges)
from time to time as may be required, for assistance to RCFEs, in case the latter is not able to
intervene and solve some complaints. The Resident Cum Field engineers are to be provided at
the following locations.
Sl.No. ESIC LOCATIONS ATTACHED OFFICE REQUIREMENT
1. Regional office, Chennai R.O, CHENNAI 4
2. Sub Regional Office, Coimbatore SRO, COIMBATORE 3
3. Sub Regional Office, Madurai SRO, MADURAI 3
4. Sub Regional Office, Salem SRO, SALEM 2
5. Sub Regional Office, Tirunelveli SRO, TIRUNELVELI 2
6. ESIC Hospital, K.K.Nagar, Chennai ESIC HOSPITAL, K.K.NAGAR,
HDD, Optical Drive , Scanner power adapter, Laptop adapter & Battery etc. Recovery of
data from damaged, crashed HDD is also covered under AMC. The AMC agency has to do
the service for each case on best effort basis. Used/repaired parts of any other brand from
any other source are not generally acceptable. However, repairs can be done subject to
restoration of proper functioning/efficiency of computer equipment.
Page 17 of 42
10.5 In case of need to replace any item/component, the agency shall provide OEM parts or
original make genuine parts/components of similar or higher configurations.
10.6 The agency shall produce the Cash Memos / Certificate / Document in proof of providing
genuine components to replace the faulty ones on demand.
10.7 a) The Agency shall ensure to abide by the copyright, Intellectual Property rights and other
laws as may be applicable for providing any replacements for any malfunctioning of
components/items/software under AMC and violation of any legal requirement by the
agency in this regard shall lead to termination of the contract forthwith and forfeiture of
security money. Besides, ensuring compliance to all legal requirements will be the
responsibility of the agency, failure to do so would lead to consequence aforesaid and the
contractor will keep the corporation indemnified against any liability which may arise in this
account.
b) The AMC Provider should promptly comply with all the statutory regulations including labour
laws / regulations like payment of minimum wages, ESI, EPF etc. as may be applicable.
c) The AMC provider shall keep ESIC indemnified against all losses and responsibilities arising
out of any violation/non compliance in respect of a & b above.
10.8 DISMANTLING/ REINSTALLATION :In case any computer / equipment is required to be
shifted from one place to another within same office or in same premises - its dismantling
from old location and reinstallation at new location shall be done by the vendor. For other
locations outside the building/ campus transportation cost will be borne by the ESIC.
11. The AMC provider shall undertake preventive and actual earthing issues as and when required.
11.1 The AMC provider is required to carry out Corrective Maintenance/Preventive Maintenance
activity as per the instructions and standard procedures, stipulated by the OEM.
11.2 Maintenance Task: In addition to the preventive maintenance, ESIC intended to carry out
the following tasks:
1) Cleaning of the Hardwares - Internal and External parts (CPU, Monitor, Keyboard, Mouse,
Printer, Switch)
2) Disk Cleaning: Defragmentation, Clearing of Cache Memory, Clearing of Temporary and
prefetching Files, improve the RAM Usage and the performance of CPU.
3) Software Maintenance: Clearing of Browser history, Updation of Antivirus, removal of
unwanted software‟s. Creation of Bookmarks for ESI Related portals as suggested by the
ESI Officials, Clearing of unwanted files in the desktop.
Page 18 of 42
4) Network Maintenance: Cleaning of Rack, Cable dressing (crimping if needed), First Level
Trouble shooting for Modem, Router, switches. Check and assure the functioning of the
existing IO ports.
5) UPS and Earthing Maintenance: UPS/Battery/water top up/terminal checking/dusting and
cleaning.
Maintain and ensure the following earthing parameters - a. P-N=220 to 240 V, b. P-E=220 to 240 V, c. N-E= less than 2V Earthing should be less than 2V.
The tools (Tool Kit, Blower, Crimping Tool, LAN Tester, etc) required for the above work should
be brought by the Engineer.
11.3 i) The contract shall be on a comprehensive maintenance service basis, no extra charge
for any general wear and tear/spare parts, etc. shall be made by the ESIC except
consumables, burnouts and physical damage. During the contract period it will be the
responsibility of the vendor to keep the equipment in perfect working order.
ii) The repair works will have to be carried out at the location of the equipment except in the
exceptional circumstances where the equipment or any component may be required to be
taken out for repairs in workshop. In such cases the standby arrangement shall have to be
made by the vendor and in no way the working of computer shall be held up for want of any
standby (Equivalent or Higher product) arrangements.
iii) If ESIC feels that any of the IT Assets was not properly maintained/ serviced by the Vendor
or does not function for reasonable period after repairs, a suitable deduction from the bills
will be made. The decision of ESIC as regards to the reasonableness of deduction will be
final and binding on the Vendor.
iv) ESIC may terminate the contract at any time without assigning any reason thereof, if the
work of the Vendor is found to be unsatisfactory and ESIC will be at liberty to entrust the
same to any other firm/Vendor at the risk and expense of the defaulting Vendor. In this
connection, the decision of ESIC shall be final and binding upon the Vendor.
v) In all matters of dispute relating to this contract, the decision of ESIC will be final and
binding upon the Vendor.
vi) While submitting the quotation, the bidder is deemed to have read, understood and
accepted all the terms and conditions stated in this document and no change, whatsoever
desired, will be entertained by ESIC.
vii) In the event of the contractor failing to observe or perform any of the conditions of the work
Page 19 of 42
as set out herein or execute the work with regard to the material and printing quality to the
satisfaction of and by the time fixed by the ESIC etc. in executing the work, the deposited
money will be forfeited to the ESIC and the contract will be terminated immediately. The
contractor shall be liable to make good the loss(es), if any, that may be suffered by the
ESIC due to his/her action and/or omissions.
viii) In respect of UPS Batteries, all activities of Repair and Maintenance will be part of AMC
and no other charges are payable. In the cases where the Batteries are to be replaced
beyond their expected period of life, the batteries will be procured separately by ESIC.
However, for the need of replacement of batteries, the decision of ESIC will be final and
binding on the AMC agency.
12. STANDARD OF PERFORMANCE AND PENALTY FOR FAILURES
12.1 The AMC provider shall ensure the following TAT (Turn around Time) for resolution of the
issues:
a) The issues/calls logged of a particular location is to be resolved within 24 hours.
b) LAN Cabling work shall be done by the vendor within 3 working days from the date of issue
of the order.
c) In case of failure of the technical personnel to attend the complaints within the stipulated
time mentioned above, penalty charges will be levied.
12.2 Further, in case the AMC provider is unable to resolve within the above said TAT, at his
own option he may provide standalone equipment against the faulty one. In the event of
failures with respect to the above standards of performance, penalty charges will be levied as
per the table below.
Sl.No ITEMS Penalty amount
in Rs./day
1. Computer with Windows OS 500
2. Scanner - All types 100
3. Printer - All types 400
4. Mouse 100
5. Keyboard 100
6. LAN Cabling Work 2000
7. Monitor 400
8. Switch ( POE & NON-POE) 500
9. VC Device 500
10. Plasma TV 500
Page 20 of 42
Sl.No ITEMS Penalty amount
in Rs./day
11. LED TV 500
12. NVR/DVR of CCTV 1000
13. Bullet / Dome Camera of CCTV 250
14. VOIP (Phone) 150
15. Inverter 500
16. UPS - All types 500
17. Projector 1000
18. Amplifier 100
19. Motorized Screen 250
20. Biometric Finger Print Scanner 150
21. Any other IT Equipment 250
22. Penalty for Absence of Resident Cum
Field Engineer 1000
12.3 In case of failure of the agency to attend the calls within the stipulated time mentioned in
the para 12.1, the calls will be attended by the Resident Cum Field Engineers at the
district Headquarters and the Conveyance charges/expenditures shall be deducted
from the AMC payment in that quarter in addition to the penalty charges.
12.4 The agency shall, in no case, replace any item/component with inferior item and if found
doing so, the contract shall stand terminated forthwith and security deposit shall be
forfeited.
12.5 ESIC reserves the right to reject any or all the bids and cancel the tender without
assigning any reason.
12.6 The calls will be received centrally and shall be provided daily to the concerned Service
Engineer/Help Desk by the concerned official of the department or any
designated/nominated branch and shall be attended immediately on receipt of the
same. The firm shall maintain proper service call sheets/Register which will be duly
signed by the Engineer and the User of the equipment and Central Call Register shall
be updated accordingly. Every such call attendance slip should be duly signed by the
user confirming the resolution of issue preserved by the AMC vendor and should be
produced and submitted on monthly basis to the corporation and to be produced on
demand.
12.7 Computer power cables, printer port, chords and power cable, HDMI Cables, DP
Cables, VGA Cables, etc. are also covered under AMC.
Page 21 of 42
12.8 The service Provider shall also be responsible for cleaning and removal of virus of any
nature.
12.9 ESIC shall not be responsible for any use of unlicensed antivirus software, if any, used
by the service provider; the responsibility shall rest with the service provider for using
unlicensed software.
12.10 Hard Disk, Logic Cards, SMPS, Mother Boards should not be repaired and shall be
replaced with OEM branded parts/products only. However, repairs can be done
subject to restoration of proper functioning /efficiency of computer equipment.
12.11 The similar equipments currently covered under warranty/AMC/Otherwise may be
included in the maintenance contract on expiry of such period and equipment under
this maintenance contract, those are replaced/otherwise during the contract period will
be withdrawn from the maintenance contract. Any addition to / withdrawn from, would
involve proportionate increase or decrease in the maintenance charges (Charges of
similar equipment of this contract will be calculated proportionately for remaining period of
the contract) at any time during the contract.
13. Payment Terms
13.1 The Comprehensive maintenance charges shall be payable to the service provider in
equal quarterly installments and paid within 15 days of the succeeding quarter of AMC
Period after deducting penalties if any, subject to the satisfactory performance of the
vendor.
13.2 Any increase or decrease of taxes, duties or prices of components, etc. will not affect the
AMC rates during the entire period of AMC.
13.3 No extra remuneration for Resident cum Field Engineer or any kind of TA/DA would be
admissible and only the mutually agreed sum as per contract would be payable.
13.4 The special work charges (LAN Cabling Work/Creation of Earthing pits) shall be payable
to the service provider based on the certification of the Concerned Officer authorized by
ESIC at the respective location (RO/BO/SRO/ESIC Hospital).
14. Agreement:
The selected vendor shall have to sign on standard agreement, on non-judicial stamp paper
of appropriate value, containing details of terms and conditions after issue of letter of intent (LOI),
to commence the AMC. All the terms and conditions of this tender document shall deemed to have
been part and parcel of the agreement.
Page 22 of 42
15. Commencement:
1. The AMC shall be commenced by the selected agency from the effective date of
commencement of AMC.
2. All the systems and peripherals under AMC shall be jointly verified by the contractor and
the customer and conditions of the same shall be noted on the date of commencement of
AMC.
16. Severance:
At the time of termination of contract and of the contract period including extended period, if
any, or otherwise, the agency shall tender back all the systems and peripherals and components
under their AMC in good working conditions failing which, the same would be got rectified at the
agency„s cost and risk and sum will be recovered from the unpaid bill or security deposit or in case
the same being higher as per the terms of the contract entered between the parties.
Page 23 of 42
Appendix-III
DETAILS OF COMPUTERS, PRINTER, ETC. FOR A.M.C. DURING 2021-22
(Number of items may vary marginally on redistribution, if any and shall be finalized by joint
verification by both parties for the purpose of AMC)
Part-I
TYPE OF EQUIPMENT
Quantity
(Approx.
in No.)
Rate per annum
per item
(including GST if
any)
Total
AMC
charges
Remarks /
verification
WIPRO 382xx, Intel Core 2Duo E8400, 2 *2
GB DDRII 667 RAM memory or better with
4GB expandability, 160GB 7200 rpm SATAII
(3Gb/s) Drive
463
WIPRO---Model 37155, Intel Celeron 430,
1.8GHz, 512KB, 800MHz FSB or better, 1GB
DDRII 667 RAM Memory or better with 4GB
expandability, 160GB 7200 rpm SATAII
(3Gb/s) Drive
505
DELL Optiplex 5060MT Intel Core i5 - 8500
(6-Core, 9MB Cache, up to 4.1GHz, 65W),
4GB DDR4, 3.5 inch 1TB 7200rpm SATA Hard
Disk Drive 8x DVD+/-RW 9.5mm Optical Disk
Drive,WINDOWS10 PRO
107
DELL Optiplex 5050 MT- Intel Core i5-7500
(QC/6MB/4T/ 3.4GHz/65W)- 4GB 1x4GB
DDR4 2400MHz- 3.5" 1TB 7200rpmHDD
44
ACER M6650G - Intel i5 7th Gen, 4GB RAM
DDR4, 1TB HDD 26
ACER VERITON -M200-H110 -INTEL I5 7400-
4GB DDR3-1 TB-WINDOWS 10 50
HP Desktop Pro A G2 Microtower PC- AMD
Ryzen 5 PRO 2400G 8TH GEN with Radeon
Vega Graphics 3.60 GHz /4 GB DDR4/1 TB
7200 RPM
144
HP 406 G1 Microtower PC- Core i5-4570,
4GB DDR4, 500GB HDD & Win 8.1 Pro 4
HP Pro One 400 G1 19.5-inch Non-Touch All-
in-One PC-core i5 - 4590, 4GB DDR4, 500GB
HDD & Win 10 Pro
4
DELL-VOSTRO 260S- Core I3-2120, 2GB
DDR3, 500GB & Win 7 Pro,19" 4
Page 24 of 42
HP- HP280G3MT- Core i3-6100, 4GB DDR4,
1TB HDD & Win 7 Pro,15" 5
Acer-Mercury- Core 2Duo, 2GB DDR2, 250GB
HDD & Win 7,17" 1
PRINTERS/SCANNERS
Canon Scanner - DR 2010 C 135
HP Printer (Officejet Pro 276 dw) 876
HP Printer (Officejet Pro 8732 M) 3
HP Printer (Laserjet Pro M126 NW) 3
HP Printer (Laserjet Pro M226 DW) 28
HP-LaserJetPro1020 2
HP-LaserJetPro 1536 1
Samsung- Xpress M2826ND 11
Samsung- ML-2951 NDR 21
Samsung- SCX-3401 20
Samsung ML-2161 11
Samsung SCX-4300 2
Samsung- ML-1676 1
EPSON Inktank Printer- L6190 2
Canon-copier IR 2530 1
VIDEO CONFERENCE DEVICE
VC DEVICE - Endpoint with data sharing-
Polycom vsx-7000 model 15
42" Plasma TV/LCD-samsung 16
Plasma TV- Panasonic- TH-L42E5DM 1
LG TV- 42LF20FR 1
CCTV SYSTEM
HIKVISION NVR-DS-7P32NI-K4 2
HIKVISION (IP Bullet Camera)-DS-2CD122P-I3 16
HIKVISION (IP Bullet Camera)-DS-2CD2T1G0-I 4
SECUREYE (2MP Bullet Camera) – SIP-2HD-
W40V 16
HIKVISION NVR- DS-7608NI-E2 1
Hik-Vision Dome Camera DS-2CD2110F 1
Hik-Vision Bullet Camera DS-2CD2010F 3
HIKVISION NVR-DS-7P04NI-K1 1
Hik-Vision Dome Camera DS-2CD1321 1
Page 25 of 42
AMPLIFIER
Bosch (Plena)- LBD 19112 3
AHUJA SSB-120DP PA mixture amplifier 1
PROJECTOR
Panasonic LB78V-XGA 1
CHIRSTIE LW502 4
HITACHI CPW-X8650W 5
SONY- VPL DX 120 1
MOTORIZED SCREEN
Liberty Show Juno – Deluxe Synchronous Screen 1
Kaimon-motorized screen 1
BIO METRIC FINGER PRINT SCANNER
MANTRA MFS100 50
NETWORKING HARDWARES
Quantity
(Approx.
in No.)
Rate per annum
per item
(including GST, if
any)
Total AMC
charges
Remarks/
verification
PoE Switch-WS-C2960-24PC-L
Catalyst 2960 24 10/100 PoE + 2 T/SFP LAN
Base Image, 10A Power cable for India, GE
SFP, LC connector SX transceiver
323
PoE Switch-DGS-3120-24PC/INSI-192KB- 20 x
10/100/1000BASE-T PoE ports; 4 x
10/100/1000BASE -T/SFP Combo ports; 370 W PoE
Budget; 760 W PoE budget (with DPS-700 RPS)
106
Non PoE Switches- WS-C2960-24TC-L
Catalyst 2960 24 10/100 + (2T/SFP LAN Base
Image-10A Power cable for India, GE SFP, LC
connector SX transceiver)
79
Distribution Switch for RO/SRO/ Hospital/State
Directory(L3 Switch) Catalyst 3750 24
10/100/1000 + 4SFP + IPS Image; 1RU
18
VOIP PHONE -Cisco IP Phone 7911G 1337
VOIP PHONE-Cisco IP Phone CP6911 2
Type of UPS Quantity
(Approx.
in No.)
Rate per annum per
item (including GST,
if any)
Total
AMC
charges
Remarks/
verification
EMERSON UPS
GXT 3000 MT(LB) 150
Page 26 of 42
NETWORKING WORKS
Quantity Rate per item
(including
GST, if any)
Total Remarks/
verification
Rack fixing, Fixing & Termination of Patch Panel
and any other work related (For rack types 6U)
Unit rate
Node creation (Fixing & Termination of I/O)
Laying of cable (cat6 cable) with case for a
Minimum length of 1 Metre (inclusive of all
material cost)
Per Node/
Per Metre
Additional Laying of cable (cat6 cable) with
casing (inclusive of all material cost) Per Metre
Provisioning of new earthing pits and installation
Chemical Earthing
Providing and fixing of chemical earth electrode
made out of 50mm dia class-B (or equivalent) 2m
length with copper plate made out of 600x600x3.15
mm tinned copper plate along with one number
40x5mm tinned copper strip grazed with the plate
buried vertically with top edge of the plate at a depth
of 1500 mm with arrangements for termination of
copper strip of earth continuity conductor including
cost of charcoal, salt reign soil, water pouring
arrangements brick masonry enclose on top with
R.C.C cover complete with labour and material as per
direction of component authority. (inclusive of all
material cost)
Per
Site
EMERSON UPS MT1x1 28
UPS -RT 2000 1
UPS -SURT-2000 UXI 3
UPS -APC-2kva 13
UPS-Techser Techglare 3KVA online
UPS with inbuilt Isolation Transformer 61
Techser-Inverter (4kva) 38
Parker Power-Inverter(4kva) 80
HITA-3KVA ONLINE UPS 1
Page 27 of 42
Normal Earthing The earth lead by 8sq.mm PVC single core copper
wire in GI pipe to connect from earth electrodes to
UPS outgoing earth bus and after completion of
earthing work, earthing
ensure following parameters -
a. P-N=220 to 240 V
b. P-E=220 to 240 V
c. N-E= less than 2V
Earthing should be less than± 2V.
All earthing work will be done as per direction of
competent authority.
(inclusive of all material cost)
Per
site
Sl.
No. Particulars Qty Net
salary
PF
(if
an)
ESI
(if any)
Professional
Tax (if any)
Service
Charge
Taxes Total amount
in Rs.
1
Hiring of
Resident
cum Field
Engineer
per month
1 No.
TERMS AND CONDITIONS
The Resident cum Field Engineers are to be deployed by the vendor within one week from
the date of commencement of the AMC agreement or as specified in the AMC Agreement.
Net Salary in respect of Resident cum Field Engineer deployed should be Rs.20,000/-
The vendor shall be liable to verify the antecedents of the RCFEs to be engaged,
Educational Qualifications along with proof, experience certificate as required. The
clearance of the local police should be obtained by the agency before deployment of the
personnel.
The Resident Cum Field Engineers should be provided with Identity Cards.
Vendor shall be liable for the damages on account of any violation by the employees
deployed under the Information Technology Act and other prevalent laws of the country.
The working hours of the Resident cum Field Engineer shall be that of the ESIC Office
hours.
The performance and discipline of the Resident cum Field Engineer shall be ensured by the
vendor.
Vendor must release the salary of the deployed manpower on or before 7th of every month
irrespective of the date of payment of the current bill by ESIC.
The invoice for salary payment to Resident cum Field Engineers should be submitted on
monthly basis.
Page 28 of 42
Vendor shall submit the bill complete in all respects upto 7th of each month alongwith
attendance sheet, copy of the Bank statement of salary deposit through ECS/NEFT/RTGS
duly signed and authenticated by the bank and copies of ESI/EPF challans.
All the RCFEs must mark their attendance in “Aadhar Enabled Biometric Attendance
System” (AEBAS).
The bill should accompany a certificate to the effect that all statutory laws/dues as per
relevant Acts and Rules are being complied with.
Compliance under ESI/EPF in respect of the Resident cum Field Engineer should be done.
If ESI is not applicable, medical coverage for the RCFE should be borne by the vendor.
In case of ESI, the employee contribution has to be paid by employee and employer
contribution has to be paid by Vendor.
Note: The evaluation among the successful bidders for L1 would be decided on the basis of grand
total of all items as indicated above.
Page 29 of 42
Appendix– IV (Forms)
I.FORM „A‟ (Experience & Running Contracts)
Sl.No. Name of Organization (with
Address and Phone Number)
Experience (For 3 years) Nature of
Experience
From Date To Date
1.
2.
3.
Signature of the bidder or his authorized representative
Seal of the Vendor
II.FORM „B‟ (Turnover and Profitability)
Sl.No. Financial /
Accounting
Year
Profit Loss Annual Turnover
(from Repair &
Maintenance
Services)
Total Turnover
1 2017-18
2 2018–19
3 2019–20
4 2020–21
Signature of the bidder or his authorized representative
Seal of the Vendor
Page 30 of 42
III.FORM „C‟ (Number of 100 professionally qualified employees)
Qualification : (Please put a tick mark in the appropriate column)
S.
No.
Name B.E./
B.Tech/
MCAs/
DOEACC
„B‟ Level
M.Sc.(IT/
Comp)/
BCA/
DOEACC
„A‟ Level
B.Sc
(IT/Comp)/
PGDCA/
DOEACC
„O‟Level
Others
(Pl.
specify)
Addl.
Qualifica-
tion-1
CCNA,
MCSE,
MCSA,
CNE, etc.
(Pl. specify)
Addl.
Qualifica-
tion-2
(Hardware
etc)
Remarks
(working
since)
1
2
3
…
99
100
Signature of the bidder or his authorized representative
Seal of the Vendor
Page 31 of 42
IV. FORM „D‟
Proforma for Earnest Money Deposit Declaration
Whereas, I/We ………………………………………………..….. (Name of the Agency) ……………
have submitted bids for ………………………………………(Name of work) at ……………………….
I/We hereby submit the following declaration in lieu of submitting Earnest Money Deposit.
1. If after the opening of tender, I/We withdraw or modify my/our bid during the period of
validity of tender (including extended validity of tender) specified in the tender documents.
Or
2. If, after the award of work, I/We fail to sign the contract, or to submit performance
guarantee before the deadline in the tender documents.
I/We shall be suspended for one year and shall not be eligible to bid for ESIC tenders from date of