TENDER FOR RENDERING CATERING SERVICES AT %$1.¶6 STAFF ... · Annexure K Deed of Indemnity 34 Annexure L Financial Bid 37 Annexure M Undertaking 38 . PUNJAB & SIND BANK (STC PSB

PUNJAB & SIND BANK

(STC PSB, DELHI)

TENDER FOR RENDERING

CATERING SERVICES AT BANK’S

STAFF TRAINING COLLEGE,

ROHINI, DELHI.

Tender reference number: - PSB/STC/CAT-01/2018

IMPORTANT DATES

DATE OF ISSUE OF TENDER 03.02.2018 from 11.00 hrs.

LAST DATE OF SUBMISSION OF

QUERIES

17.02.2018 up to 17.00 hrs

DATE OF PRE-BID MEETING 23.02.2018 at 11.30 hrs.

LAST DATE OF SUBMISSION OF

TENDER

07.03.2018 up to 14.00 hrs.

DATE OF OPENING OF TENDER 07.03.2018 at 15.00 hrs.

PUNJAB & SIND BANK

STAFF TRAINING COLLEGE

PLOT 3, POCKET-VIII, SECTOR 3,

INSTITUTIONAL AREA, ROHINI,

DELHI-110085

TEL. NO. 011-27944401

E MAIL:- [email protected]

PUNJAB & SIND BANK

(STC PSB, DELHI)

INDEX

Tender for Rendering Catering Services at Staff Training College, Punjab & Sind Bank,

Plot-3, Pocket-VIII, Sector-3, Institutional Area, Rohini, Delhi - 110085.

Sl. No. Particulars Page

No.

Notice Inviting Tender 1

I 1. Introduction

2. Eligibility Criteria

3. Issue of Tender and bid submission

4. Authority to submit bids

5. Bid Contents

5.1 Technical Bid

5.2 Financial Bid

5.3 Earnest Money

6. Bid Features

7. Bid essentials- Contents of documents to be submitted

7.1 Technical Bid

7.2 Financial Bid

8. Pre-bid meeting

9. Bid Opening

10. Bid Evaluation

10.1 Clarification of Bids

11. Notification of award

12. Signing of contract

2

2

3

4

5

5

5

5

6

6

6

7

7

8

8

9

9

9

II Terms and Conditions

1. Acceptance of order

2. Commencement of work

3. Work Performance

4. Performance Bank Guarantee &Security deposit

5. Period of contract

6. Obligation of the Service provider

6.1 Work force engaged by Service provider

6.2 Tools & Equipments

6.3 Housekeeping & Maintenance

6.4 Health & Safety Measures

6.5 Quality of Food

6.6 Registers

6.7 Licenses and Registrations

6.8 Miscellaneous Obligations

7. Responsibility of the Bank

8. Tenancy Rights

9. Settlement of Bills

10. Liquidated Damages

11. Penalty

12. Abandonment of Work

13. Termination

14. Indemnity

10

10

10

11

11

11

12

12

14

14

15

15

15

16

17

17

17

18

19

19

19

20

20

PUNJAB & SIND BANK

(STC PSB, DELHI)

15. Publicity

16. Force Majeure

17. Bribes and Gifts

18. Resolution of Disputes

19. Jurisdiction

21

21

21

22

22

Annexure A Items of food, Beverages etc. To be served 23

Annexure B List of Indicative Brands of Items to be used in Catering 25

Annexure C Tender Offer 26

Annexure D Service Provider’s Profile 27

Annexure E Letter of Authorization to Bid 28

Annexure F Details of Past work performance. 29

Annexure G Letter of Self Declaration I 30

Annexure H Permanent Skilled/Semi-skilled/Unskilled workers employed 31

Annexure I Letter of Self Declaration II 32

Annexure J Agreement Format 33

Annexure K Deed of Indemnity 34

Annexure L Financial Bid 37

Annexure M Undertaking 38

PUNJAB & SIND BANK

(STC PSB, DELHI)

Tender for Rendering Catering Services at Bank’s Staff Training College, Rohini, Delhi. / Page 1 of 38

NOTICE INVITING TENDER

To

All Eligible Bidders

Sub: Tender for Rendering Catering Services at Bank’s Staff Training College, Rohini,

Delhi.

--------------------------------------------------------------------------------------------

a) Bank invites offers from service providers for Rendering Catering services at Bank’s Staff

Training College, Rohini, Delhi in Two Bid Systems i.e. Technical Bid & Commercial Bid.

b) Tender documents are available on Punjab & Sind Bank website http://www.psbindia.com

c) Service providers having at least 5 (Five) years experience of providing services in such

type training institutes shall be considered for pre-qualifications.

d) The services are required on contractual basis for a period of 2 (Two) years.

e) Key dates for the tender is as follows:

Date of Issue of Tender 03.02.2018 from 11.00 hrs.

Last date for Submission of Queries 17.02.2018 up to 17.00 hrs

Pre Bid Meeting 23.02.2018 at 11.30 hrs.

Last date and time for Submission of Bid 07.03.2018 up to 14.00 hrs.

Date of opening of Bid 07.03.2018 at 15.00 hrs.

f) Bidders are requested to go through the tender document carefully and submit the tenders in

separate sealed covers, duly signed super scribed as follows:

Cover No –1 Technical Bid for

Cover No –2 Financial Bid

Cover No –3 For keeping EMD

g) The Technical Bid means this tender document, excluding the Financial Bids.

h) Bank will open the bids in the presence of Bidders’/their representatives who choose to

attend, at the time and date mentioned in Bid document at the address mentioned below

Punjab & Sind Bank

Staff Training College,

Plot-3, Pocket-VIII,

Sector -3, Institutional Area,

Rohini, Delhi -110085

Dated: 07.03.2018 Time: 3.00 p.m.

i) Financial Bid should only indicate prices filled as per Annexure L provided in the tender

documents along with commercial terms and conditions.

j) The bidders are expected to furnish all the information asked for, sign all the pages and

submit the tender i.e. Technical Bid and Financial Bid in separate envelopes and super

scribing on the envelop details of the services offered.

PRINCIPAL, STC ROHINI

http://www./

PUNJAB & SIND BANK

(STC PSB, DELHI)


SECTION I

1. INTRODUCTION

Punjab & Sind Bank (PSB) invites sealed bids from eligible/reputed service providers for

rendering Catering Services for approximately 150-170 persons at Bank’s Staff Training

College located at Plot-3, Pocket-VIII, Sector -3, Institutional Area, Rohini, Delhi - 110085 for

a contract period of Two years.

Consortium/outsourcing/sub-contracting/ joint venture for any job or activity as per the Bank's

Tender form is not allowed. The Firm/company or any of its partners should not have been

declared as defaulter with any organization for last 5 (five) years.

2. ELIGIBILITY CRITERIA

The invitation of bids is open to all bidders, provided they fulfill the following eligibility

criteria.

SNo. CRITERIA DOCUMENTS REQUIRED

1. The Service Provider may be a

Government Organization / PSU /

PSE / Sole-proprietorship/ Private /

Public Limited Indian Company /

Partnership Firm/LLP under Indian

Laws.

The Service Provider shall submit the Certificate

of Incorporation, Memorandum of Association

and Articles of Association. In case of Public Ltd

Company, Certificate of Commencement of

Business will additionally be required and in case

of Partnership firm, Registered Partnership deed

will be additionally required.

(Profile of the service provider as per Annexure

D and Authorization of Bid as per Annexure E

should be submitted.)

2. The bidder should have at least 5

years satisfactory experience in

providing catering services of

similar nature.

Similar nature means catering

services in reputed Institution(s)

preferably Staff Training

Colleges/Institutes located in

Delhi/NCR with hostel facility,

where regular daily catering

services are being rendered for

about 70 trainees or more.

Copy of satisfactory performance certificates (on

the letter head of service recipient with complete

address and telephone no.) along with the work

order indicating the experience of the agency in

having executed similar category contract/s (in

Delhi/ NCR only) during the last 5 years

(minimum) ending 31.03.2017 in reputed training

institutions/PSU/Central/State

Government/Private Organizations of which at

least one must be presently running.

Details of past performance as per Annexure F

should also be submitted.

PUNJAB & SIND BANK

(STC PSB, DELHI)


3. The bidder should be a profit

making company and must have an

Annual Turnover (Sales) of

Rs.30.00 Lakhs during the last 3

years ending 31.03.2015,

31.03.2016 and 31.03.2017 in

Catering business in Delhi/NCR.

Audited Profit & Loss A/c and Balance Sheet for

31.03.2015, 31.03.2016 and 31.03.2017.

4. The bidder should not be declared

by any Public/Private Organization

to be ineligible / disqualified to

participate for corrupt, fraudulent

or any other unethical business

practice and also should not have

been Blacklisted/ removed by

Public/Private Organization during

last 5 preceding years.

A Self- declaration certificate that the bidder has

not been declared ineligible/ disqualified to

participate for corrupt, fraudulent or any other

unethical business practice by any Public

Organization. (as per Annexure G)

5. The bidder should have registered

with the following statutory

authorities: - E.S.I.C., E.P.F,

Income Tax, GST etc. The bidder

should have valid license for

operating Catering business

(including from FSSAI, Labour

Law etc) wherever necessary.

Photocopies of valid registrations/ license should

be furnished with the Tender.

Photocopy of the valid latest Income Tax return

should be furnished by the bidder.

6. The service provider should

comply with the requirement of

manpower for rendering the

catering services.

The present list of employees viz. Name, age,

employee code, designation, experience in the

field etc proposed for the catering services in the

STC Building should be submitted as per

Annexure H.

7. The bidder shall strictly adhere to

a) Child Labor Abolition Act b)

Essential Commodities Act c)

Food and Beverages Act d) State

Guest Contract Act and e) any

other Act as applicable from time

to time.

A Self- declaration certificate that the bidder

strictly adheres to a) Child Labor Abolition Act

b) Essential Commodities Act c) Food and

Beverages Act d) State Guest Contract Act and e)

any other Act as applicable from time to time

must be enclosed.(as per Annexure I)

3. ISSUE OF TENDER AND BID SUBMISSION

a) Bids are invited from service providers located in Delhi/NCR who are eligible to do catering

business in India under relevant Indian Laws as in force at the time of bidding.

b) The Tender can be downloaded from the Bank’s website, i.e., www.psbindia.co.in

PUNJAB & SIND BANK

(STC PSB, DELHI)


c) Bidders are advised acquaint the Location of site, transport facility and other aspects.

d) Bidders will be given permission to visit the site with prior appointment up to one day prior

to the last date of submission of tender.

e) The Service provider shall not be entitled to any claim of compensation for difficulties faced

or losses incurred on account of any site condition which existed before the commencement

of work or which in the opinion of the Bank might be deemed to have reasonably been

inferred to be so existing before the commencement of work.

f) Bank shall not consider any request for date-extension for bid-submission on account of late

downloading of Tender by any prospective service provider.

g) Bank reserves the right to amend the tender prior to the last date for bid-submission. The

Bank may at its discretion, extend the last date for bid-submission on any justified ground.

h) The Service provider shall bear all the costs associated with the preparation and submission

of bid and Punjab & Sind Bank or its any employee will in no case be responsible or liable

for these costs, regardless of the conduct or outcome of the bidding process.

i) Technical Bids and Financial Bids are to be submitted in separate sealed covers, duly signed

and super scribed as:

“TECHNICAL BID/ FINANCIAL BID FOR RENDERING CATERING SERVICES FOR

STAFF TRAINING COLLEGE OF PUNJAB AND SIND BANK AT PLOT-3, POCKET-

VIII, SECTOR -3, INSTITUTIONAL AREA, ROHINI, DELHI - 110085 ”.

j) The name and address of the service provider shall necessarily be written on all the covers.

Bids duly sealed, addressed to the Principal should be dropped in the tender box on or before

07.03.2018 up to 2.00 P.M. at the following address.

PUNJAB & SIND BANK, STAFF TRAINING COLLEGE

PLOT-3, POCKET-VIII, SECTOR -3, INSTITUTIONAL AREA,

ROHINI , DELHI -110085

Tel: 011- 27944401

E-mail: [email protected]

k) In the event of the specified date for bid-submission being declared a holiday for the Bank,

the bids will be received up to the appointed time on the next working day.

l) Any bid received by the Bank after the last date/time for bid-submission will be rejected and

returned unopened to the service provider.

4. AUTHORITY TO SUBMIT BIDS:

a) Only authorized personnel of the firm or organization shall sign the bid.

b) The proposal must be accompanied with an undertaking letter duly signed by the designated

personnel providing a Bid commitment. The letter should also indicate the complete name

and designation of the personnel.

c) In case the principal service providers authorize their business partners to bid on their

behalf, a separate authorization letter as per format Annexure E (Letter of Authorization to

bid) enclosed, along with a commitment to fulfill the terms of tender should be submitted.

PUNJAB & SIND BANK

(STC PSB, DELHI)


d) The certified photocopy of Resolutions/Authority/ Power of Attorney having authority to

authorize the person to submit Bid documents on behalf of the company shall be enclosed.

5. BID CONTENTS

5.1 TECHNICAL BID:

a) The Technical Bid should be completed in all respects and contain full information required

in the documents.

b) It should not contain any price information. It is mandatory to submit the technical details in

the prescribed format duly filled in along with the offer.

c) In case of non-submission or partial submission of technical details, Bank at its discretion

may not evaluate the offer.

d) The technical bid must be submitted in an organized and structured manner.

5.2 FINANCIAL BID:

a) The Price quoted should be only in Indian Rupees.

b) The rates quoted in the Bid shall be inclusive of all labour, cleaning material, present &

future taxes and duties such as Excise Duty, Octroi and also delivery and cost of material at

site and any other taxes applicable and exclusive of GST. Further rates shall be inclusive of

labour charges, uniform for labour, crockery, materials required for catering, insurance

premium covering any risk to labour etc.

c) The Bids with correction and or overwriting, if not duly authenticated, will be liable for

rejection.

d) Rates quoted in the Financial Bid shall be valid for acceptance for a period of 3 (three)

months from the date of opening of the Bids.

5.3 EARNEST MONEY

a) Earnest money deposit of Rs.3,00,000/- in the form of Demand Draft issued by Public

Sector Bank in India favoring “Punjab & Sind Bank ” payable at New Delhi must be

submitted along with the technical bid.

b) No interest would be payable on the earnest money deposit amount.

c) This amount would be forfeited if the service provider withdraws his bids during the period

of bid validity.

d) The earnest money must be submitted along with technical bid.

e) In the event of non-submission of earnest money deposit, the proposal would be rejected.

f) EMD would be released to the unsuccessful bidders after signing of the contract agreement

with L1 bidder and finalization of Bank’s internal procedures for the same.

g) EMD of the successful bidder shall be released after submission of the Performance Bank

Guarantee.

h) The EMD shall be from any scheduled commercial Bank in India other than Punjab & Sind

Bank.

PUNJAB & SIND BANK

(STC PSB, DELHI)


6. BID FEATURES

a) All bids and supporting documentation shall be submitted in English only.

b) All costs and charges related to the bid shall be expressed in Indian Rupees (in INR) only.

c) The Bids shall be valid for a period of 03 months from the date of submission of bids. A bid

valid for a shorter period shall be rejected by the Bank as non responsive.

d) Each tender shall be made in the legal name of the Service provider and shall be signed and

duly stamped by the Service provider or a person duly authorized to sign on behalf of the

Service provider.

7. BID ESSENTIALS - CONTENTS OF DOCUMENT TO BE SUBMITTED

The service provider shall submit the following:

a) The Bank in case of non-adherence to the Format or partial submission of bid will not evaluate

the bid.

b) Each page of it shall be serially numbered, signed and duly stamped by the service provider or a

duly authorized person to sign on behalf of the Service provider,

c) Any interlineations, erasure or overwriting shall be valid only if these are duly authenticated by

the person(s) signing the bid.

7.1 TECHNICAL BID.

a) Service Provider’s Profile (Annexure D)

b) All pages of bid document must be signed and stamped.

c) Earnest Money Deposit of Rs.3,00,000/-

d) Copy of satisfactory performance certificate - Minimum 5 Nos, 1 satisfactory performance

certificate for each year out of which 1 (one) must be of current Financial Year.

e) Audited Profit and Loss Account and Balance sheet for the year ending on 31.03.2015,

31.03.2016 and 31.03.2017.

f) Letter of Authorization to Bid (Annexure E).

g) Power of Attorney (if any).

h) Details of work executed in the last 3 years.

i) Past Performance (Annexure F).

j) Organizational Setup - Details of Key skilled, semi-skilled and unskilled workers employed

(Annexure H)

k) Details of Litigation/Arbitration, if any.

l) The last assessment order with latest I.T.R. as submitted with Income Tax Authority.

m) Copy of Certificate of Incorporation

n) Copy of Memorandum & Article of Association

o) Copy of Registered Partnership deed.

p) Copy of License issued under Shop & Establishment Act under corporation area, if any.

q) Copy of VAT/Sales Tax Registration & receipts/challan thereof (latest Sales Tax Return

copies)

r) Copy of Service Tax/ GST Registration

PUNJAB & SIND BANK

(STC PSB, DELHI)


s) Copy of PAN Card

t) Copy of PF Registration

u) Copy of ESI Registration

v) A Self- declaration certificate that the service provider has not been declared by any

Public/Private Organization to be ineligible/ disqualified to participate for corrupt,

fraudulent or any other unethical business practice and also have not been Blacklisted /

removed by Public/Private Organization during last 5 preceding years (Annexure G).

w) Other information -Any other relevant information, which is necessary to be furnished, must

be provided.

7.2 FINANCIAL BID.

a) Covering Letter.

b) Financial Bid as per Annexure L.

Note: Bank reserves the right to accept/reject the tender in the instance service provider fails

to furnish any of the above pointed documents.

8. PRE-BID MEETING:

A pre-bid meeting will be held on 23.02.2018 at 11.30 hrs at the following address to clarify

doubts or queries if any, of the service providers.


PUNJAB & SIND BANK

PLOT-3, POCKET-VIII,

SECTOR -3, INSTITUTIONAL AREA,

ROHINI , DELHI -110085

Tel: 011- 27944401


Dated: 23.02.2018 Time: 11:30 A.M.

The service providers shall give in writing the points on which clarifications are required by

them, sufficiently in advance. Clarifications/ details furnished by the Bank in writing alone shall

be binding and shall form part of the tender document.

Clarifications are to be requested by prospective service providers in the following format (in

word document) through e-mail [email protected] and the hardcopy through courier/hand

delivery. The last date of submission of queries is 17.02.2018 up to 17.00 hrs.

SNo TENDER Clause

No/Page No

TENDER

Term

Service providers Request for following

Clarifications

mailto:[email protected]

PUNJAB & SIND BANK

(STC PSB, DELHI)


Changes if any made in the tender conditions, consequent to the pre-bid meeting will be

informed to the service providers participated in the pre-bid meeting besides uploading the

corrigendum in Bank’s website. However, newspaper advertisement notifying the corrigendum

will not be published. Hence the Service providers shall keep visiting the Bank’s website for

changes if any made in the tender document consequent to Pre-bid meeting.

9. BID OPENING

a) The Bank will open the bids, in the presence of Service providers/ their representative (with

letter of authorization) who choose to attend, at the time and date mentioned in Bid

document at the address mentioned below

PUNJAB & SIND BANK


PLOT-3, POCKET-VIII

SECTOR -3, INSTITUTIONAL AREA,

ROHINI, DELHI -110085

Tel: 011-27944401


Dated: 07.03.2018 Time: 3:00 PM

b) The service providers’ representatives who are present shall sign register evidencing their

attendance. In the event of the specified date of bid opening being declared a holiday for

Bank, the bids shall be opened at the appointed time and place on next working day.

c) The commercial bid shall be opened in the presence of Service providers’ representative,

whose bids are considered as responsive as per the technical and other qualification criteria

as underlined in the bid document. The Bank will prepare the minutes of bid opening.

d) No offer can be modified or withdrawn by a Service provider after submission of Bid/s.

e) If any of the Service providers or all the Service providers, who submitted Bids are not

present during the specified date and time of opening, Bank will proceed further with

opening of the Bids in their absence.

10. BID EVALUATION

i. The tenders received within the due date and time only will be considered for evaluation.

ii. The Technical bids shall be opened and the bid/s received will be scrutinized to determine

whether they are complete in all respects as per the requirement of tender and subsequent

clarifications, whether the documents have been properly signed and whether items are

offered as per this tender requirements.

iii. The Bank will examine the bids to determine whether they are complete, whether any

computational errors have been made, whether required information have been provided as

underlined in the bid document, whether the documents have been properly signed, and

whether bids are generally in order.

iv. Technical bids of the service providers meeting the minimum pre-qualification criteria will

be evaluated for compliance of other terms and conditions.

PUNJAB & SIND BANK

(STC PSB, DELHI)


v. Based on the evaluation results, the Bank will shortlist the service provider who are

considered to be suitable. The decision of the Bank regarding the short-listing of the service

provider shall be final and binding on the bidder.

vi. The Technically successful bidder, for quality check, will arrange the food for the staff for

three days on the dates informed by Principal STC, Rohini before opening of Commercial

Bid. The payment for which will be made as per the rates accepted by the Bank of L1

bidder. Also team of STC Rohini with principal can, pay on site surprise visit for food

quality checkup etc.

vii. The commercial bids of only the successfully qualified bidders whose Technical bids are

found acceptable will be opened subsequently on the date that will be conveyed to them in

advance.

viii. Arithmetical errors will be rectified on the following basis. If there is a discrepancy

between unit price and the total price that is obtained by multiplying the unit price and

quantity, the unit price shall prevail and total price shall be corrected. If the supplier does

not accept the correction of the errors, its bid will be rejected.

ix. If there is discrepancy between words and figures, the amount in the words will prevail.

x. The L1 bidder will be determined on the basis of the evaluation method as detailed in the

next clause.

Any incomplete or ambiguous terms/conditions/quotes will disqualify the offer.

10.1 CLARIFICATIONS OF BIDS

To assist in the examination, evaluation and comparison of bids the Bank may, at its discretion

ask the service provider for clarification and response shall be in writing and no change in the

price or substances of the bid shall be sought, offered or permitted.

11. NOTIFICATION OF AWARD

The acceptance of a tender, subject to contract, commercial considerations & compliance with

all the terms and conditions will be communicated in writing by means of placing order at the

address supplied by the service provider in the tender response. Any change of address of the

Service provider, should therefore be promptly notified to The Principal, Staff Training College,

Punjab & Sind Bank, Plot-3, Pocket-VIII, Sector-3, Institutional Area, Rohini, Delhi-110085

and written confirmation of such notification obtained.

12. SIGNING OF CONTRACT

The successful service provider(s) shall be required to enter into a contract with PSB within 15

days of the award of the tender/ Letter of Intent or within such extended period as may be

specified by The Principal, Staff Training College, Punjab & Sind Bank, Plot-3, Pocket-VIII,

Sector-3, Institutional Area, Rohini, Delhi-110085.

PUNJAB & SIND BANK

(STC PSB, DELHI)


SECTION II

TERMS & CONDITIONS OF CONTRACT

1. ACCEPTANCE OF WORK

i. The order shall be placed to lowest bidder. On acceptance of tender, the Bank shall issue a

Letter of Intent (LOI) to the successful bidder.

ii. The Service provider shall give an unconditional letter of acceptance of LOI. The Bank has

a right to cancel the order if the same is not accepted within a period of 7 days from the date

of the order.

iii. Firm work order will be placed by the Bank, only after the successful service provider signs

the Agreement.

iv. If need arises, Bank may again go for tender process after completion of present agreement

and in that case Bank will start the process of floating tender 3 (three) months before the

expiry of the existing contract period. However owing to any delay in the tender process,

the existing service provider shall continue to provide the services upto 6 (Six) months at the

same rate and terms & conditions.

2. COMMENCEMENT OF WORK

i. The Service provider shall provide catering services as per the requirements and satisfaction

of the Principal / Authorised person from time to time as set out in Annexure-A hereto.

ii. The quality of ingredients used for preparation of eatables, beverages etc. shall be of good

quality and as decided by the Principal / authorised person (Annexure B).

iii. Timings of service of food and beverages and the menu as approved by the Principal /

authorised person will be displayed on the Notice Board in the dining hall by the Service

provider.

iv. Bed tea will be served in the hostel rooms, whereas breakfast, lunch and dinner will

normally be served in the Dining Hall. Afternoon-tea, coffee, snacks, forenoon tea, coffee,

snacks, will be served in the lounge near the class rooms or at such places as may be desired

by the Principal / authorised person. Appropriate meals will be served to sick persons,

guests etc. in their respective rooms.

v. Daily menu on a weekly basis will be prepared and submitted in advance to the Principal /

authorised person for approval. The various items of the menu will be changed frequently to

provide variety and uniform standard. The menu decided by the Principal/Authorised

Person must be adhered to at all costs. Non-adherence to the menu will attract penalties to

be decided at the sole discretion of the Principal / authorised person, which will be binding

on the Service provider.

vi. The Service provider shall not levy or receive any charges for table service. The Officer and

other members of the staff of the Bank shall be entitled to use the canteen for consumption

of food and refreshments brought by them from outside.

PUNJAB & SIND BANK

(STC PSB, DELHI)


3. WORK PERFORMANCE

Timely service and uninterrupted performance of the contractual obligation under the contract

shall be the essence of the contract.

4. PERFORMANCE BANK GUARANTEE & SECURITY DEPOSIT

a) Initial contract value will be calculated as [Lump sum all inclusive charges(exclusive of GST

and other taxes) per participant per day *22*170*12].

b) The Contractor, whose tender is accepted, will be required to furnish performance guarantee

of 5% (Five Percent) of the initial contracted value. This guarantee shall be in the form of

Fixed Deposit Receipts or Bank Guarantee favoring “Punjab and Sind Bank” issued by any

Scheduled Bank other than Punjab & Sind Bank.

c) The contractor, whose tender is accepted, will also be required to furnish by way of Security

Deposit for the fulfillment of his contract, an amount to 5% of the annual contract value of the

work. The Security deposit will be collected through deductions at the rate of 5% from each

bill of the contractor to reach the security deposit of 10% of annual contract value.

d) Annual contracted value shall be calculated on actual Number of Participants & Number of

days of training held by submitting weekly bills.

e) The total Security deposit shall be 10% of the annual contract value, which includes both the

above Performance Bank Guarantee and Security deposits.

f) On completion of the contract period, the accounts of work shall be closed and the settlement

for refund of excess Security Deposit received, if any shall be made.

g) EMD will be released to service provider after receiving Performance Bank Guarantee of 5%

of contracted value from L1 bidder.

h) No interest is payable on security deposit.

i) This security deposit will be refundable after 03 months after expiry of the contract or after the

termination of the contract, subject to adjustment of amounts dues to the bank or on account of

any statutory liability under the Contract Labour Act or such other Acts.

j) The release of such security deposit will not prejudice the right of the bank against the service

provider to get reimbursed any amount or claim that is paid or met by the bank which is

otherwise payable by the service provider.

k) It is agreed that the bank shall have the right to retain or refuse to pay the amount as mentioned

hereinabove in full or in proportion thereof in the event of the service provider committing any

breach or failure to comply with the any of terms and conditions of the agreement. The bank

shall the sole judge as to any breach or failure and extent of such breach or failure committed

by the service provider and the amount retainable in respect thereof and the decision of the

bank in this regard shall be final and binding on the service provider.

5. PERIOD OF CONTRACT

The period of contract shall be for two years and, in case need arises, extendable on mutually

agreed terms at that time. The contract could also be renewed for a fraction stroke part of the

year provided the services are found to be satisfactory. Rates quoted by the service provider will

be unchanged during the period of the contract.

PUNJAB & SIND BANK

(STC PSB, DELHI)


The service provider shall be liable for payment of any or all taxes etc., now in force or thereafter

imposed, increased and revised from time to time by the Central or State Government or by any

other authority with respect to or covered by wages, salaries, or other compensations paid or

payable to persons employed by the Service provider.

6. OBLIGATIONS OF THE SERVICE PROVIDER

6.1 WORK FORCE ENGAGED BY THE SERVICE PROVIDER

i. The Service provider shall engage the services of sufficient number of able, trained, efficient,

neat, healthy, honest, well-behaved persons for cooking, serving and cleaning of kitchen,

dining halls and services areas at his cost. However, the Service provider shall deploy a

minimum of 3 waiters / serving personnel for 25 participants. For every additional group of

15 participants / part thereof, the Service provider shall deploy additional one waiter / serving

personnel.

ii. In any case, the Service provider shall have to engage the services of sufficient number of

waiters etc. and one or more full time supervisors and shall ensure that a minimum of 10

employees are engaged for catering service at any time.

iii. The Service provider shall engage fully trained and adequately experienced personnel, who

are medically fit. They should be free from all infectious diseases. The Service provider

shall get his employees medically examined once in 6 months and obtain fitness certificates

or as instructed by the Bank.

iv. The service provider will have to employ the required staff at his own cost and bear all the

statutory and other liabilities for rendering catering service.

v. The service provider undertakes to pay monthly wages to the workers as per the minimum

wages of Govt. orders and also pay P.F., Bonus, Gratuity and variable Dearness Allowance

under Minimum Wages Act, 1948 as notified by Delhi Administration from time to time.

vi. The Service provider shall give necessary guidance and directions to his employees to carry

out the jobs assigned to them by the Service provider and / or the Bank.

vii. The Service provider shall also furnish a detailed duty chart of his employees at the

beginning of every month and keep informed the office of any change made in the list from

time to time.

viii. The duty chart for the month should give the specific names of the employees and the

respective duties they are required to attend to. He will, on the request of Principal /

authorized person, immediately remove from work any person(s) / employee(s) who may, in

the opinion of the Principal / authorized person be unsuitable or incompetent or who may

misconduct himself and such a person shall not be again employed or allowed in campus

without the permission of the Principal / authorized person.

ix. The Service provider will ensure that his employees abide by the orders of the Principal/

Faculty Members / any other person authorized by the Principal for the purpose of discipline

etc.

PUNJAB & SIND BANK

(STC PSB, DELHI)


x. The Service provider shall appoint Manager (s) / Supervisor (s) with good manners and with

catering background who should be available round-the-clock for attending to the services

and complaints and requirements of participants, visitors etc.

xi. A complete list of persons engaged by the service provider together with the bio-data and

latest photograph should be submitted to the Institute by the service provider before

commencement of the work order. Any change in the staff should be intimated to the Bank

immediately.

xii. The Service provider shall provide list of person on duty employed by him in connection

with performance of his contract for catering services, furnish proof by submitting copies of

such letters received by the employees. The list so provided to Bank shall make clear that the

concerned employee is the employee of the Service provider only and the Bank has no

obligation or any relationship as to employment or otherwise whatsoever with him.

xiii. The service provider shall issue proper identity cards to his staff with latest photograph

which the staff of the Service provider shall wear at all times.

xiv. All the persons employed by the service provider should be well mannered and should be in

proper uniform. The employed persons should wear uniform on all days during the catering

hours. The cost of the uniform has to be borne by the service provider.

xv. All the persons employed by the service provider should be above 18 years of age and

medically fit to work.

xvi. The Service provider’s employees will be allowed entry into the premises of the Bank with

the specific permission of the Bank or any Staff authorized in this behalf.

xvii. The Bank reserves the right to grant permission or to refuse permission or to withdraw it

where it has been granted earlier without assigning any reasons.

xviii. The Service provider shall ensure that his employees attend to their assigned duties and do

not wander or roam about or pose disturbance to the Institute, its staff, guests or participants.

xix. Except the personnel of the Service provider working in the night shift other persons

deployed by the Service provider will not be allowed to be in the Institute during night time

or to use the Institute for their residential purpose.

xx. The service provider shall be responsible for the safety of his staff and should follow all rules

and regulations pertaining to safety. In case of any damage to property OR persons, the

service provider shall be responsible for such damages. The service provider has to take

personal insurance policies against such risk/damage. Service provider should indemnify the

Bank for any claims arising from the above.

xxi. The service provider shall be responsible for the good conduct and performance on the part

of the staff and shall be deemed for all legal and contractual purposes, as the employer of

such persons and such persons will not have any claim for employment with the Bank now or

at a future date. Any consequence arising out of such claims shall be the sole responsibility

of the service provider.

xxii. The Service provider shall be responsible for the proper behaviour of all his staff

(supervisory and workmen) and others and shall exercise a degree of control over them and

in particular without prejudice to the said generality the Service provider shall be bound to

prohibit and prevent any employee (supervisory and workmen) from trespassing or acting in

PUNJAB & SIND BANK

(STC PSB, DELHI)


any way detrimental or prejudicial to the interest of the community or of the properties or

occupier of lands or Properties in the neighborhood and in the event of such employees

trespassing, the Service provider shall be responsible for consequent claims or action for

damages or injury or any other ground whatsoever. The decision of the officer authorized by

the Principal / authorized person in the matter whatsoever under this clause shall be final and

binding on the Service provider.

xxiii. Service provider shall comply with statutory obligations pertaining to Minimum Wages Act,

Contract Labour Act and such other Central and State Laws as are applicable to him from

time to time.

xxiv. The service provider shall obtain adequate insurance policy in respect of his workmen to be

engaged for the work towards meeting the liability of compensation arising out of

death/injury/disablement at work etc.

xxv. The Service provider shall be fully responsible for any of the consequences arising out of

non-verification of the employees by the police, irrespective of whether these employees are

regular or temporary or on casual/daily wages.

xxvi. Any dispute arising regarding the above contract including the interpretation of the scope of

the work, the decision of the Bank shall be final and binding on the service provider.

6.2 TOOLS & EQUIPMENTS

The Service provider shall provide very high standard cooking utensils, bone china crockery,

glassware, cutlery, table linen etc. for use of the catering at his own expenses. The table linen

will be changed daily and washed & ironed at his expenses. The said items shall be of first class

quality and shall be to the full satisfaction of the Principal, whose decision in this regard shall be

final and binding on the Service provider. The standard of cleanliness of kitchen utensils,

crockery, glassware, cutlery; linen etc. shall be of very high order and any laxity in this regard

will attract severe penalties of the amount to be determined by the Bank. The service provider

shall be bound by the decision of the Bank.

6.3 HOUSEKEEPING & MAINTENANCE

i. The Service provider shall maintain and upkeep the Canteen/Lunch room, Store, Washing Place,

surroundings etc. in the said premises in clean and hygienic condition to the satisfaction of the

Bank.

ii. The Service provider will provide at his cost toilet soap/liquid soap and hand towels for the

washing place provided in the dining hall etc.

iii. It shall be the responsibility of the Service provider to employ sufficient staff and to provide

cleansing material of first class quality for the cleaning, washing area, pantry, kitchen, dining

hall and service area.

iv. Cleanliness and maintenance of all these areas including adjoining open spaces will be the

exclusive responsibility of the Service provider.

v. Service provider shall be responsible for pest control or similar job to ensure that the washing /

pantry / kitchen / dining hall and service areas including adjoining open spaces are pest-free.

PUNJAB & SIND BANK

(STC PSB, DELHI)


vi. Any laxity in the cleaning of these areas will attract severe penalties to be decided on the sole

discretion of the Principal, which will be binding on the service provider.

6.4 HEALTH & SAFETY MEASURES

i. Preparation and service of food must conform to the highest hygienic and sanitary standards.

ii. The Service provider shall store food stuffs, drinking water and other articles in a hygienic

condition.

iii. The Service provider shall remove garbage from kitchen and dining hall etc. daily at his own

cost and dump / dispose off at proper place.

iv. Any stale and / or rejected material (raw or cooked), shall be removed from Institute premises

immediately by the Service provider.

v. The Service provider shall be solely responsible for any consequences covering

legal/medical/financial costs arising out of serving adulterated, contaminated and poisonous food

to participants, staff, guests etc.

6.5 QUALITY OF FOOD

i. The Service provider shall be solely responsible for the procurement of all articles of food and

provisions. The service provider shall bear complete financial responsibility for all the purchases

and financial commitments he may enter into for fulfilling the contract.

ii. The Service provider shall supply quality food stuffs, beverages and other refreshments to the

satisfaction of the Bank.

iii. The Service provider shall provide fresh, hygienic and filtered drinking water in the dining hall,

place of service etc.

iv. Bank has a right to inspect the materials used by the Service provider periodically and impound

any items, the quality of which is found substandard.

v. The Course Coordinator/Principal or one of his representatives is authorized to have food on

training days and no charges will be paid in this regard. The contractor will also provide

complementary tea/coffee to all staff members of the Bank once in morning and once in evening.

vi. The Bank shall have full rights and shall be at liberty to refuse to accept the service of any of the

items of the food, beverages etc.

vii. The Service provider shall maintain standard of quality in the catering services compared to one

rendered by 3-4 star hotels. The Bank shall also have the right to insist doing any service of

catering and care taking which has already been performed if the same is not carried out to the

satisfaction of the Bank.

viii. The quality of food and the specification of material shall be maintained by the service provider

irrespective of number of participants.

6.6 REGISTERS

i. Item-wise daily catering services provided will be entered in a register which will be maintained

by the Service provider. The Service provider will also be required to furnish authenticated

item-wise daily catering service provided statement to authorized officer of the Bank.

PUNJAB & SIND BANK

(STC PSB, DELHI)


ii. The Service provider shall also maintain all registers as required by the Food & Supply

Department and obtain such license(s) as required for the storage of different commodities,

materials, items etc.

iii. The Service provider shall keep and maintain regular and proper books of accounts supported by

vouchers so that the same may be available for inspection by any authorized person of the Bank

etc.

iv. The Service provider shall maintain permanent records of all equipments etc. supplied to him by

the Bank. At the end of each quarter and also at the end of the contract period, the Service

provider will prepare the list of all items held by him and show them separately in good

condition, repairable, irreparable and missing and make them available for the purpose of joint

verification by the authorized officer of the Bank and the Service provider. Cost of missing or

damaged items shall be re covered from the Service provider.

v. The service provider shall, keep a complaint book at a conspicuous place in the premises in

which the complaints may be recorded, which shall be open to inspection by persons duly

authorized by the Bank and shall be placed before them on the first Saturday of each English

calendar month or the following working day, for inspection.

6.7 LICENSES AND REGISTRATIONS

i. The Service provider shall comply with all applicable laws, rules and regulations in force.

ii. The Service provider shall fully comply and obtain any license(s), permit, consent, sanction etc.

namely applicable labour and other laws, rules and regulations relating to P.F. Act and statutory

requirements including safety regulations which are in vogue or will become applicable in future

including the payment of P.F. contributions, Payment of Bonus Act, Minimum Wages Act,

FSSAI (wherever applicable), Workmen’s Compensation Act, ESI, C.L. (R&A) Act, Essential

Commodities Act, Migrant Labour Act, Contract Labour (Regulation and Abolition) Act, 1970

and/or such other Acts or Laws, regulations passed by the Central, State, Municipal and Local

Government Agency or authority, including T.D.S. as per I.T. Act, applicable from time to time ;

or as may be required or called for from / by local or any other authorities for doing such work.

iii. The Service provider shall keep and get renewed such license(s), permission etc. from time to

time. The Service provider shall be responsible for any contravention of the Local, Municipal,

other Laws, Rules, Regulations etc.

iv. The Service provider shall produce the license(s) permission etc. so obtained to the College or

furnish copies thereof as and when required by the Bank.

v. All the Rules & Regulations regarding hygiene, health etc. issued by the State, Municipal

Corporations, any other authorities shall be strictly adhered to by the Service provider.

vi. In the event of the Bank being held liable in any manner for any default or failure on the part of

the bidder, the Bank shall always be kept indemnified by the bidder in that behalf.

PUNJAB & SIND BANK

(STC PSB, DELHI)


6.8 MISCELLANEOUS OBLIGATIONS

i. The Service provider shall be solely responsible for maintaining all the provisions provided by

the Bank and shall also be responsible for the optimum usage of the other resources provided by

the Bank viz. electricity, LPG, water etc.

ii. The running expenses of tools and equipments provided by the Bank will be borne by the Service

provider

iii. The service provider shall not be allowed to carry away any material/item out of Bank premises

without the permission of authorised representative.

iv. If at any time during the subsistence of the contract, the Bank so desires to utilize the services of

the Service provider for any special parties, seminars, conferences, meetings or otherwise the

Service provider shall arrange the same at the approved rates or on mutually agreed rates in case

the items are outside the list of items for which rates have already been agreed to in the contract.

7. RESPONSIBILITY OF THE BANK

i. The service provider will also be provided with the Electricity used for warming the food in the

dining hall. Light and water (for drinking and other purposes) shall be provided by the Bank at

free of cost.

ii. Required furniture will be provided by the Bank in the Canteen/Lunch Room.

iii. The Bank shall provide proper receptacles for throwing refuse from the canteen/lunch room and

the Service provider shall arrange at his own cost for regular, prompt and proper removal of such

refuse from the Bank premises, every day.

iv. The Bank may provide the following facilities:

a) Dining Hall, Kitchen, Pantry, Store room, employee room;

b) Reasonable equipment (Gas range with oven, Deep freezer, Water cooler, geysers, hot case,

bottle cooler, storage cupboard, work tables, Service counters / service stations, dining room

furniture, Electrical and plumbing fitting in the kitchen) for use of the Service provider in the

Institute.

v. Whereas Bank would endeavour to provide these facilities, non-provision of some equipments,

shall not be a cause for the Service provider for providing inefficient and inadequate services.

vi. On termination of the contract, if the service provider fails to return the said equipments in good

and working condition or fails to return at all, the Bank has the right to get replaced or repaired at

the risk and cost of the Service provider and such cost shall be appropriated from the pending

bills / security deposit or through other remedial legal measures. Repair, maintenance and

upkeep etc. of all the appliances, equipments etc. will be done by the Service provider at his cost.

8. TENANCY RIGHTS

i. The place provided to the service provider should be used only for the performance of the

duties under the contract and not for any other purpose and only for the period till the

contract is in force. The place should be vacated at once when the Contract is terminated /

ended. Storage of materials at site would be at service provider’s risk.

PUNJAB & SIND BANK

(STC PSB, DELHI)


ii. Nothing herein contained shall be construed to create any tenancy in service provider’s

favour of the Premises at the Bank Offices and other service areas at the Bank. On

termination of the contract, Bank will re-enter and retake possession of the Premises serviced

by the Service provider under this contract. The Service provider shall not assign or transfer

howsoever the benefit or burden of the contract to any person or concern workers/ labourers.

9. SETTLEMENT OF BILLS

i. The Principal, STC on behalf of the Bank will enter into a contract with the lowest quoted

bidder and weekly payment to the service provider on satisfactory performance of the

services.

ii. The payment made will be based on rates contracted.

iii. The rate contracted should cover the obligations of service provider under the contract. No

separate payment will be made for any type of the services.

iv. The rates contracted shall include all statutory taxes, minimum wages applicable or would be

applicable (as per Central Labour Wages Act), transportation, insurance, cleaning material,

profit & overheads, etc.

v. The supervisor of the service provider shall maintain register for item-wise daily catering

services, inventory of different commodities, materials, items etc, complaint register and

produce the same along with the bills every week while claiming the payment for the

contract.

vi. While submitting the subsequent bill the services provider must file a certificate certifying

the following

a) Wages of workers were credited to their Bank accounts on _______ (Acknowledgment

by Bank enclosed).

b) ESI Contribution relating to workers amounting to Rs.______________ was deposited on

_________ (Copy of Challan enclosed with contribution sheet)

c) EPF Contribution relating to workers amounting to Rs.______________ was deposited

on ______ (copy of the Challan enclosed with contribution sheet)

d) We are complying with all statutory Labour Laws including Minimum Wage Act. The

payment would be made on monthly basis on verification of attendance sheets, wage

register, monthly ESIC/EPF/Service Tax/GST challan /Deployment sheets/ Duty

Roster/Satisfaction Report duly signed by Service Provider.

vii. While making such payment the Bank shall make the following deductions.

a) Tax deduction, if any, as applicable as per the Government rules.

b) The amount equivalent to any damages/loss etc. caused to the Bank by the

workmen/employees of the service provider.

c) Any other charges, penalties and other deduction etc.

d) Security Deposit @5% of the basic bill amount excluding statuaries taxes.

e) The Bank reserves right to correct arithmetical errors or other errors in the matter in

which the Bank consider suitable and deem fit. This adjustment shall be acceptable to and

binding upon the Successful Bidder.

PUNJAB & SIND BANK

(STC PSB, DELHI)


10. LIQUIDATED DAMAGES

In case the Service provider or any of his employees fails to fulfill his obligations for any day or

any number of days to the satisfaction of the Bank for any reason whatsoever, he shall pay by

way of liquidated damages a sum of Rs.75/- (Rupees seventy five only) per participant per day

for the entire number of such days and the Bank shall without prejudice to its other rights and

remedies shall be entitled to deduct such damages from the money, if any, payable by it to the

Service provider. The decision of the Principal in this respect will be final and fully binding on

the Service provider.

11. PENALTY

i. The Service provider shall ensure to keep and use materials, items etc. of high quality as per

Annexure-B and maintain buffer stock of each item of requirement e.g. pulses, rice, flour,

oil, spices etc. to last at least for 2 weeks. The failure of the Service provider to maintain the

required material of high quality will invite penalty up to Rs.1,000/- (Rupees one thousand

only) per occasion. Further, all the required materials, items etc. should be stored properly

by the Service provider in proper high quality containers so that the same are not exposed to

any risk, damage etc. due to insects, rats, weather conditions etc.

ii. The authorized officer of the Bank shall have unrestricted entry into the premises at any time

to inspect the up-keep of kitchens, dining place, pantry etc. If the authorized officer finds

that the upkeep is not of good standard, then a penalty of Rs.1,000/- (Rupees one thousand

only) per instance shall be imposed on the Service provider and the same will be borne by the

Service provider.

iii. The Service provider shall be responsible for the safety and security of all the internal items

such as furniture, equipment, fixtures etc. The Bank will recover penalty @ Rs.500/- per

damage or the actual cost of any damage to the Bank’s property, whichever is higher, from

the service provider’s bill.

iv. In case of theft of any material takes place from the office on account of the negligence on

the part of the personnel deployed by the Service provider, Bank will recover penalty @

Rs.500/- for the theft or the actual Amount for loss/theft will be recovered from the Service

provider whichever is higher, from the service provider’s bill. Additionally Bank reserves the

right to reject any particular workmen/staff placed/employed under the contract with the

Bank without assigning any reason. In case Service provider fails to take action against the

defaulter, the Bank reserves the right to take suitable/legal action against the Service provider

and the workmen staff concerned.

12. ABANDONMENT OF WORK

i. In the event of sudden failure, neglect, dislocation or stoppage of the services by the Service

provider, the Bank may get the work done from some other agency or department at the risk

and cost of the Service provider without prejudice to its rights to enforce performance in

respect of the rest of the work. The Service provider shall in such event, pay to the Bank the

PUNJAB & SIND BANK

(STC PSB, DELHI)


additional cost incurred for having such work done from some other agency. Without

prejudice to any other rights that the Bank may have in this behalf either under this contract

or under law the Bank may terminate the contract by giving one month notice in writing to

the Service provider and in such an event the Service provider shall have no claim for any

loss or damage against the Bank.

ii. If for any reason, the Service provider abandons providing services in the Institute without

the permission of the Bank the authorized officer of the Bank will be at liberty to break open

the lock and make inventory of the articles. Such an inventory shall be final and binding on

the Service provider for all purposes. The Bank will also be at liberty to make alternative

arrangements for provision of services in the Institute at the risk and cost of the Service

provider

13. TERMINATION

i. The Bank is entitled to terminate the contract before its expiry by giving fortnight’s notice in

writing in the event of the Bidder committing breach of any of the terms and conditions

stipulated in it or if the quality of the food served in the Canteen or the management of the

Canteen is considered to be unsatisfactory by the Bank.

ii. In the event of termination the security deposit will be forfeited.

iii. On expiry or earlier termination of this agreement, the service provider including his staff

shall vacate the premises, provided however, the service provider shall be entitled to remove

crockery, cutlery, utensils and other articles, belonging to him.

iv. On expiry or earlier termination of the agreement, the bidder shall give to the Bank, licenses

and permits, if any, then in force, relating to the running of the Canteen and give all

assistance in his power for getting the said licenses and permits transferred to the Bank or its

nominee and in the event of the said licenses and permits being so transferred, the Bank

shall pay to the bidder fair proportion of the cost thereof for the un-expired period in the said

licenses and permits.

v. The service provider agrees that if its service is not found acceptable to the Bank or has

violated any of the terms and conditions of this agreement, the Bank shall in its own

discretion can debar/ black list the bidder and in such an event, the bidder shall be

disqualified for participating in any future tenders floated by the Bank for any of its offices

and subsidiaries.

14. INDEMNITY

The service provider shall bind himself/executors or administrators and shall indemnify and hold

harmless the Bank, in respect of this contract, including all of its claims, damages proceedings,

costs, charges and/or any expenses whatsoever which may be imposed, enforced or brought

against the Bank or any of its members, officers, employees and reasons of or consequent upon

any breach or default on the part of the contract in respect or violation of any other provisions of

Law/Act/Rules or regulations having the force of a law or if any award of decision by any

competent tribunal, court or authority in respect of the workmen or any one employed/engaged

by the service provider/sub-service provider in connection with this contract. Such indemnity

PUNJAB & SIND BANK

(STC PSB, DELHI)


bond has to be furnished/executed on a non-judicial stamp paper worth Rs.100.00. The cost of

such stamp paper, demy paper etc. shall be borne by the Service provider.

15. PUBLICITY

Any publicity by the service provider in which the name of Punjab & Sind Bank is to be used

should be done only with the explicit written permission of Punjab & Sind Bank.

16. FORCE MAJEURE

The service provider shall not be liable for forfeiture of performance security, liquidated

damages or termination for default, if and to the extent that its delay in performance or other

failure to perform its obligations under the contract is the result of an event of Force Majeure.

For purposes of this Clause, “Force Majeure” means an event beyond the control of the Service

provider and not involving the service provider’s fault or negligence and not foreseeable. Such

events may include, but are not limited to, Acts of god or of public enemy, acts of Government

of India in their sovereign capacity, acts of war, acts of Punjab & Sind Bank either in fires,

floods, strikes, lock-outs and freight embargoes.

If a Force Majeure situation arises, the Service provider shall promptly notify Punjab & Sind

Bank in writing of such conditions and the cause thereof within twenty calendar days. Unless

otherwise directed by Punjab & Sind Bank in writing, the Service provider shall continue to

perform its obligations under the Contract as far as it is reasonably practical, and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure event.

In such a case, the time for performance shall be extended by a period not less than the duration

of delay. If the duration of delay continues beyond a period of three months Punjab & Sind

Bank and the service provider shall hold consultations with each other in an endeavor to find a

solution to the problem notwithstanding the above the decision of Punjab & Sind Bank shall be

final and binding on the service provider.

17. BRIBES AND GIFTS

Any bribe, commission, gift or advantages given, promised or offered by or on behalf of the

service provider or his parties, agents or servant or anyone his or their behalf to any officer,

servant, representatives or agent of the Bank or any other person on his or their behalf in

relation to the obtaining or to the execution of this or any other contract with the Bank shall in

addition to any criminal liability which the service provider may incur subject the service

provider to the cancellation of this and all other contracts with the Bank and also to payment of

any loss or damage resulting from any such cancellation thereof. Any question or dispute as to

the commission of any offence under the present clause shall be settled by the Bank in such

manner and on such evidence or information as the Bank may think fit and sufficient and the

Bank’s decision shall be final and conclusive.

PUNJAB & SIND BANK

(STC PSB, DELHI)


18. RESOLUTION OF DISPUTE

Punjab & Sind Bank and the service provider shall make every effort to resolve amicably, by

direct informal negotiation, any disagreement or dispute arising between them under or in

connection with the contract. If after 30 days from the commencement of such informal

negotiations, Punjab & Sind Bank and the service provider are unable to resolve amicably a

contract dispute; either party may require that the dispute be referred for resolution by formal

arbitration.

All disputes, differences, claims and questions whatsoever arising from this Agreement between

the parties and/or their respective representatives touching these presents or any clause or thing

contained therein or otherwise in any manner relating to or arising from these presents shall be

referred to the sole arbitration of a person appointed by the General Manager(HRD) of the

Bank.

It will be no objection to any appointment that the Arbitrator so appointed is a GM of the Bank

and that he had to deal with the matter to which the Contract relates and that in course of his

duties he had expressed in all or any of the matters, in dispute or difference, and / or retainer

counsel of the Bank or any other Advocate the Bank may choose who may have dealt with the

Bank or with the matter in any manner. If the Arbitrator to whom the matter is originally

referred, is transferred, retire, neglects or is unable to act on account of any reasons; the

GM(HRD) of the Bank; shall appoint another person to act as Arbitrator in accordance with the

terms of the contract and the substituted Arbitrator shall be entitled to proceed at the stage at

which it was left by his predecessor.

Any party desirous of making a reference to the Arbitrator shall give fifteen days Registered

Acknowledgement Due notice of his intention to do so to the other party at his usual place of

business or residence or of the place of their last notified address and the notice shall be deemed

to have been served when it would ordinarily have been served when it would ordinarily have

been sent by post. The notice sent by the arbitrator to the parties by Registered Post at the

addresses mentioned in the Agreement will be considered sufficient service on the parties

whether such notice is received by them or not is refused, or is returned undelivered.

19. JURISDICTION

The court at Delhi only shall have jurisdiction to deal with and decide any legal matter

whatsoever arising out of the contract in the event of placement of order.

Authorized Signatories

(Name and Designation, seal of the firm)

Date:

Place:

PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE A

ITEMS OF FOOD, BEVERAGES ETC. TO BE SERVED S. No. ITEM REMARKS RATE PER

HEAD PER

DAY

1 Bed tea/coffee - With option of Dip tea / prepared tea To be served in rooms

at Hostel

2 Breakfast: Cornflakes/porridge (Dalia) 25 gm with milk 250 gm + 4

toasts with butter 25 gm and Jam / Ketchup Or 2 Eggs to order with 2

slices/toasts Or stuffed parathas with curd 200 gm, pickle, onion etc.

Or South Indian dishes like Idli/Vada/Dosa/Utthapam in sufficient

acceptable quantity and quality Or 6 purees with chana masala /

vegetable Or fresh fruits in sufficient acceptable quantity and quality.

(Note: Toast with butter and Omellete with slices / toasts to be made

available daily as an option for the participants) + Tea / Coffee.

To be served in Dining

Hall at Hostel

3 Forenoon tea/coffee with biscuits (sandwiches on starting day of

course)

To be served in the

Lounge near the class

room

4 Lunch- Soup or Rasam, One non-veg. Dish (chicken/mutton/fish) 5

days in a week., Chicken to be served at least on 3 days, One

special dish like Malai Kofta / Navrattan Korma / Paneer, etc., One

seasoned vegetable, Dal / Chana / Rajma; Curd / Bhalley / Raita;

Rice / pulao; Roti / Tandoori Roti / Missi Roti; Pickle, Papads,

salad, chutney, etc.; Sweet dish / ice cream / fruit salad / cut fruits

will be served only once.

To be served in

Dining Hall at

Hostel

5 Afternoon tea/coffee with assorted snacks. To be served in the

Lounge near the

class room

6 Evening Tea with snacks i.e. Samosas / patties / pakoras / fruit

cake, etc. Ketchup / chutney to be provided.

To be served in

Dining Hall at

Hostel

7 Dinner – (Same as in lunch except for Non-Veg, i.e. Non-Veg

will not be served in dinner)

To be served in

Dining Hall at

Hostel

Total of 1 to 7

PUNJAB & SIND BANK

(STC PSB, DELHI)


Important Notes:

1. The Bank will pay for minimum 15 participants or the actual number of participants,

whichever is higher on normal working days (When one or more training are in process

at the training center simultaneously).

2. On Arrival / Departure day of the training programme (i.e. other than normal training

days), participants at the Hostel shall be served with only vegetarian food. Bank will pay

as under:

a. If number of participants are less than 5 on arrival /departure day at the training

centre then Rs. 1500/- will be paid as a lump – sum payment..

b. If actual number of participants if more than 5 then the payment will be made at

specified rates for actual number of participants or Rs 1500/- whichever is

higher.

3. No participants / No training day shall be considered as a Gap day and a lump sum of

Rs. 1500/- will be payable for each of such Gap day.



PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE B

LIST OF INDICATIVE BRANDS OF ITEMS TO BE USED IN CATERING

S.No. Item Brand*

1. Milk Mother Dairy/DMS/Amul

2. Curd Fresh Good quality

3. Paneer Fresh Good quality (Amul/Mother Dairy)

4. Biscuits Britannia / Parle / Sunfeast

5. Bread Harvest / Britannia

6. Butter Amul / Britannia / Mother Dairy

7. Jam Kissan /Henze

8. Tomato Sauce / Ketchup Kissan / Maggi/ Henze

9. Chilli Sauce / Ketchup Kissan / Maggi/ Henze

10. Tea / Tea Bags / Coffee TajMahal/TataTetley/Nestea/Nescafe/ Bru

11. Refined Oil Sundrop of ITC / Fortune

12. Mustard Oil Kanodia / Fortune / Dhara

13. Rice Good quality Basmati rice (Full grain)

14. Sugar / Sugar cubes Daurala / Balrampur

15. Atta / Maida / Besan Shakti Bhog / Annapurna / ITC

16. Pulses Good quality

17. Spices MDH/Catch

18. Fruits / Vegetables Seasonal Fresh Good quality

19. Chicken/Mutton/Fish/Eggs etc. Fresh Good quality

20. Green Salad Seasonal Fresh Good quality vegetables

21. Papad Lijjat

22. Pickle Reputed good quality brands

23. Ice Cream(Vanilla/Strawberry) Mother Dairy/Kwality Walls/Amul/ Vadilal

24. Sweets & snacks Good quality (Bikaner/Haldiram etc)

25. Frooti / Cold Drinks / Juice Reputed good quality brands

(Real/Tropicana etc)

* The above brands and / or brands of comparable quality (to be approved by the Bank can

only be used).

NOTE : Edible oil once used for cooking etc. shall not be used again for any other

purpose whatsoever.



PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE C

TENDER OFFER

(On Company’s Letter Head)

To

The Principal,


Punjab & Sind Bank


Sector – 3, Institutional Area,

Rohini, Delhi - 110085

Dear Sir,

Re: Tender Offer for rendering Catering Services for Staff Training College, Punjab & Sind

Bank, Delhi

1. Having visited the site and examined the conditions of contract, General terms & conditions

and nature of the job, schedule of quantities for the above named work, we submit our offer

for the above job in terms the conditions of contract, specifications for the sum stated in this

Tender Document or such other sum as may be ascertained in accordance with the said

conditions of contract.

2. We have independently considered the amount of penalty to be levied in case of loss of any

kind due to laxity on our parts as per general terms & condition hereto and agree that it

represents affair estimate of the loss likely to be suffered by us.

3. If this tender is accepted, we undertake to enter into and execute at our cost, when called

upon by the Bank to do so, a contract agreement in the prescribed form. Unless and until a

formal agreement is prepared and executed this tender together with your written acceptance

thereof, shall constitute a binding contract between us.

4. We understand that if our tender is accepted, we are to be jointly and severally responsible

for the due performance of the contract.



PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE D

SERVICE PROVIDER’S PROFILE

SNo. Information regarding

Details to be

furnished by the

Bidder

1. Name & Address of the firm

2. PAN No.

3. Type of organization & year of Incorporation.

4. Correspondence address with contact person, name, telephone

number, mobile number, E-mail etc.

5. Name & details of Directors/Partners/ Proprietor

6. Company Profile with year of establishment

7. Details of offices

8. Whether registered with Registrar of Companies, if so, number &

date

9. Registration with tax authorities (with copies of 3 years IT Returns)

2016-2017-Rs.

2015-2016-Rs

2014-2015-Rs.

10. Income Tax No.

11. Sales/ Commercial Tax No.

12. GST Registration No.

13. Names of the Bankers with address

1.

2.

3.

14.. Details of Solvency Certificate submitted

15.

Turnover of the company. Please provide the details for the last 3 years

ending March 31, 2017. (Certified copies of audited Balance Sheet and

profit & loss account statement to be enclosed )

2016-2017-Rs.

2015-2016-Rs

2014-2015-Rs.

Details of the work executed by the firm during last 3 Financial years

(only those works to be mentioned that qualify the prequalification

criteria). Copies of Satisfactory work certificate obtained from employers

to be enclosed.

Annexure F to be

filled up.



PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE E

LETTER OF AUTHORISATION TO BID

No. .............................. Dated: / /2018


To

The Principal,


Punjab & Sind Bank




Dear Sir,

Sub: Letter of Authorisation to bid for rendering Catering Services for Staff Training

College, Punjab & Sind Bank, Delhi.

We M/s …................................ (Name and address of the Bidder/Agency) hereby authorize

M/s. …..................... (Name and Address of Authorized person), to submit a bid, and sign the

contract on behalf of us for the services required by the Bank as called for vide the bank’s

request for proposal reference no ……………

Yours faithfully,

(NAME)

(Name of bidder/agency on whose

behalf the proposal is submitted)

Note: This letter of authority should be on the letterhead of the principal on whose behalf the

proposal is submitted and should be signed by a person competent and having the power of

attorney to bind the principal.

PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE F

DETAILS OF PAST WORK PERFORMANCE.

S.No. Name of the

organization

Value of

Contract

Year of

award

of

contract

Duration

of

contract

Whether

completed/

incomplete

Time taken

for

completion

Address

&

Contact

details of

employer

Note: Performance certificate from the Client for each work mentioned above should be

enclosed. Application by those firms who do not submit Performance Certificate from the

previous employers are liable to be rejected summarily.



PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE G

LETTER OF SELF- DECLARATION I

No. .............................. Dated: / /2018


To

The Principal,


Punjab & Sind Bank




Dear Sir,

Sub: Letter of Self-declaration.

We M/s …................................ (Name and address of the bidder) hereby declare that, we

have not been declared to be ineligible / disqualified to participate for corrupt, fraudulent or

any other unethical business practice and also have not been Blacklisted / removed by Public

Organization during last 5 preceding years.

Yours faithfully,



PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE H

PERMANENT SKILLED/SEMI-SKILLED/UNSKILLED WORKERS EMPLOYED

Sr.

No.

Name

Designation

Qualification

Experience

Years with

the Firm

Any other

information



Date:

Place:

PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE I

LETTER OF SELF- DECLARATION II

No. .............................. Dated: / /2018


To The Principal,


Punjab & Sind Bank




Dear Sir,

Sub: Letter of Self-declaration.

We M/s …................................ (Name and address of the bidder) hereby declare that, we will

strictly adhere to a) Child Labor Abolition Act b) Essential Commodities Act c) Food and

Beverages Act d) State Guest Contract Act and e) any other Act as applicable from time.

Yours faithfully,



PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE J

AGREEMENT FORMAT

This agreement made the _____________day of the month of ________in the year 2018

BETWEEN, ---------------- (Name of the Bank) a body Corporate constituted and functioning

under the Banking Companies (Acquisition and Transfer of undertaking Act) 1970 with its

Staff Training College at ………………………….…………………………, represented by

its duly constituted attorney Shri……………………..., (name and designation), hereinafter

referred to as "BANK", which expression shall unless exclude by or repugnant to the context

mean and include its successors in interest and assignees , on the one part and

(Name of the bidder), a company registered under Companies Act, 1956/ a firm registered

under Partnership Act 1932 having its registered office at ………………. represented by its

(director) Shri ……………… hereinafter referred to as the “BIDDER” on the other part;

WHEREAS the Bank having agreed to engage the service provider for rendering Catering

services at Staff Training College, Punjab and Sind Bank, Plot-3, Pocket-VIII, Sector -3,

Institutional Area, Rohini, New Delhi - 110085 who agrees to provide the services, as per the

requirements and the terms and conditions finalized between the service provider and Bank,

NOW THIS AGREEMENT WITNESSETH as follows:

1. In this agreement words and expression shall have the same meanings as are respectively

assigned to them in the conditions of contract hereinafter referred to.

2. The following documents not inconsistent with these presents shall be deemed to form

and be read and construed as part of this agreement viz;

1.1 The tender document with all Annexures and Price Bids

1.2 The Tender, Letter of Acceptance, Letters from & to the bidder, if any, leading to and

prior to acceptance letter.

1.3 Technical Specifications, Special Conditions.

1.4 Minutes of pre-bid meeting, if any.

1.5 The details submitted in technical bid, design, and such other documents.

In consideration of the payments to be made by the Bank to the bidder, the bidder hereby

covenants and agrees with the Bank to render the service in conformity with and subject to

all terms and conditions/rules as mentioned in the General Conditions as also in the aforesaid

documents which shall form part of this agreement.

In witness whereof the parties hereto have here unto set their respective hands and seals the

day and year first above written.

Signed, sealed and delivered by the said bidder,___________________________ to

…………………….. (Name of the Bank) _____________________in the presence of:

Signature of Bidder (with seal)

Signature of Authorized representative of the Bank / Accepting Authority.

Witness (Signature, Name & Address ):

1).

2).

PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE K

DEED OF INDEMNITY

This Deed of Indemnity executed at Delhi on the ______ day of _______ by

________________________________________ (hereinafter referred to as “the Obligor”

which expression shall unless it be repugnant to the context, subject or meaning thereof, shall

be deemed to mean and include successors and permitted assigns);

IN FAVOUR OF PUNJAB & SIND BANK, a body Corporate constituted under the

Banking Companies (Acquisition and Transfer of Undertaking) Act of 1980 having its Staff

Training College, Punjab and Sind Bank, Plot-3, Pocket-VIII, Sector -3, Institutional Area,

Rohini, New Delhi - 110085 (hereinafter referred to as “Bank” which expression shall,

unless it be repugnant to the subject or context or meaning thereof, be deemed to mean and

include its successors and assigns)

WHEREAS Punjab & Sind Bank vide its Tender No [------] dated [-------] (Tender) had

invited Bids from the eligible Bidders for Rendering Catering services at Staff Training

College, Punjab and Sind Bank, Plot-3, Pocket-VIII, Sector -3, Institutional Area, Rohini,

New Delhi - 110085.

WHEREAS

1) The Obligor has

a) offered to Punjab & Sind Bank the service(s) as stated under Scope of Work of Tender;

b) represented and warranted that it has all permissions, consents, approvals and license

from all authorities, both regulatory / statutory and non-regulatory, for executing the

services as stated in the Contract dated………/Tender;

c) Represented and warranted that the aforesaid services offered to Punjab & Sind Bank do

not violate any provisions of the applicable laws, regulations or guidelines. In case there

is any violation of any law, rules or regulation, which is capable of being remedied the

same will be got remedied immediately during the implementation, maintenance and

contract period to the satisfaction of Punjab & Sind Bank;

d) represented and warranted that they are authorized and legally eligible and otherwise

entitled and competent to enter into such Contract with Punjab & Sind Bank;

2) Punjab & Sind Bank, relying and based on the aforesaid representations and warranties of

the Obligor, has agreed to avail the services from the Obligor on the terms and conditions

contained in its Contract dated ____________________ (the Contract) with the Obligor;

3) One of the conditions of the aforesaid Contract/Tender is that the Obligor is required to

furnish an indemnity in favour of Punjab & Sind Bank indemnifying the latter against any

loss, damages or claims arising out of any violations of the applicable laws, regulations,

PUNJAB & SIND BANK

(STC PSB, DELHI)


guidelines during the execution and rendering/delivery of service(s) to Punjab & Sind Bank

and/or due to breach of terms and conditions of the Contract by the Obligor and/or on

account of misconduct, omission or negligence or otherwise by the Obligor.

4) In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and

manner and to the satisfaction of Punjab & Sind Bank as hereinafter appearing;

NOW THIS DEED WITNESSETH AS UNDER: -

The words and expressions not specifically defined shall have the same meanings as are

respectively assigned to them in the Tender/the Contract.

In consideration of Punjab & Sind Bank having agreed to award the Contract to the Obligor,

the Obligor hereby unconditionally, absolutely and irrevocably agree and undertake that: -

a) the Obligor shall, at all times hereinafter, save and keep harmless and indemnified Punjab

& Sind Bank, including its respective directors, officers, employees, agents and

representatives and keep them indemnified from and against any claim, costs, charges,

damages, demand, losses, liabilities or expenses of any nature and kind whatsoever and by

whomsoever made in respect of the Contract and any loss or damage caused from and

against all suits and other actions that may be instituted taken or preferred against Punjab &

Sind Bank by whomsoever and all losses, damages, costs, charges and expenses that

Punjab & Sind Bank may incur by reason of any claim made by any claimant for any

reason whatsoever or by anybody claiming under them or otherwise for any losses,

damages or claims arising out of all kinds of accidents, destruction, deliberate or otherwise,

direct or indirect, from those arising out of violation of applicable laws and also from the

environmental damages, if any, which may occur or result from the terms of the Contract.

b) The Obligor further agrees and undertakes that the Obligor shall, ensure that all the

permissions, authorizations, consents and licenses are obtained and renewed from the local

and/or municipal and/or governmental authorities, as may be required under the applicable

laws, rules, regulations, guidelines, orders framed or issued by any appropriate authorities.

c) If any additional approval, consent or permission is required by the Obligor to execute and

perform the Contract during the currency of the Contract, it shall procure the same and/or

comply with the conditions stipulated by the concerned authorities without any delay.

d) The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each

case irrespective of the value, genuineness, validity, regularity or enforceability of the

aforesaid Contract or other agreement, or the insolvency, bankruptcy, reorganization,

dissolution, liquidation or change in ownership of Punjab & Sind Bank or Obligor or any

other circumstance whatsoever which might otherwise constitute a discharge or defence of

an indemnifier.

e) The obligations of the Obligor under this deed shall not be affected by any act, omission,

matter or thing which, would reduce, release or prejudice the Obligor from any of the

indemnified obligations under this indemnity or prejudice or diminish the indemnified

PUNJAB & SIND BANK

(STC PSB, DELHI)


obligations in whole or in part, including in law, equity or contract (whether or not known

to it or to Punjab & Sind Bank).

f) This indemnity shall survive the Contract.

g) Any notice, request or other communication to be given or made under this indemnity shall

be in writing addressed to either party at the address stated in the Contract and/or as stated

above.

h) This indemnity and other non-contractual obligations arising out of this indemnity, shall be

governed by, and construed in accordance with, the laws of India. The Obligor irrevocably

and unconditionally agrees that any legal action, suit or proceedings arising out of or

relating to this indemnity may be brought in the Courts/Tribunals at Delhi. Final judgment

against the Obligor in any such action, suit or proceeding shall be conclusive and may be

enforced in any other jurisdiction, by suit on the judgment, a certified copy of which shall

be conclusive evidence of the judgment, or in any other manner provided by law. By the

execution of this indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of

such Court/Tribunal in any such action, suit or proceeding.

i) Punjab & Sind Bank may assign or transfer all or any part of its interest herein to any other

person. Obligor shall not assign or transfer any of its rights or obligations under this

indemnity, except with the prior written consent of Punjab & Sind Bank.

IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year

first above written.

Signed, sealed and delivered by the said service provider,___________________________

to

…………………….. (Name of the Bank) _____________________

PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE L

FINANCIAL BID

Particulars Lump sum all inclusive charges (exclusive of GST and other tax as

applicable) per participant per day for contractual obligations set out in the

tender document

Rate (in

Figures)

Rate (in

Words)

(Note :- The rates quoted should include and cover all costs, expenses, taxes and liabilities of

every description (except those falling under GST) and all risks of every kind of action to be

taken in performing the contract. )



PUNJAB & SIND BANK

(STC PSB, DELHI)


ANNEXURE M

UNDERTAKING

1. We hereby undertake and agree to abide by all the terms and conditions including

all annexure(s), corrigendum(s) etc. Stipulated by the Bank in this tender.

2. I/We hereby declare that the information submitted above is true and to the best of my

knowledge nothing material has been suppressed or concealed.

3. I/We understand that the price / rates agreed and accepted shall be firm and shall not be

subject to any variation during the period of contract.



TENDER FOR RENDERING CATERING SERVICES AT %$1.¶6 STAFF ... · Annexure K Deed of Indemnity 34 Annexure L Financial Bid 37 Annexure M Undertaking 38 . PUNJAB & SIND BANK (STC PSB

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