1 - साँवेयर टेोलाँजी पा आँफ इंिडया, हैदराबाद SOFTWARE TECHNOLOGY PARKS OF INDIA, HYDERABAD 6Q3, 6th floor, Cyber Towers, HITEC City, Madhapur, Hyderabad – 500081, Tel: +91-40-66415600/11 Tender Document for Hiring of Consultant/Consultancy Firm for Certification Process for ISO 9001:2015 QMS and ISO 27001:2013 ISMS (Tender No: STPH/NIT/19-20/05, Dated 11/07/2019)
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साँ�वेयर टेोलाँजी पा�� आँफ इंिडया, हैदराबाद SOFTWARE TECHNOLOGY PARKS OF INDIA, HYDERABAD
Tender Document for Hiring of Consultant/Consultancy Firm for Certification
Process for ISO 9001:2015 QMS and ISO 27001:2013 ISMS
(Tender No: STPH/NIT/19-20/05, Dated 11/07/2019)
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Brief Introduction of STPI
Software Technology Parks of India was established and registered as an
Autonomous Society under the Societies Registration Act 1860, under the Ministry
of Electronics and Information Technology (MeitY), Government of India on 5th
June 1991 with an objective to implement STP/EHTP Scheme, set-up and manage
infrastructure facilities and provide other services like technology assessment and
professional training.
STPI has been the critical support agency for the Indian Information Technology &
Hardware Industry for the statutory services, technology services, incubation
services, industry promotion and government interfacing services.
STPI’s Industry Promotional and Service Provider role has been one of the key
ingredients in the success story of Indian IT industry. Headquartered in New Delhi,
STPI has 9 Jurisdictional Directorates with 59 centers across the country.
STPI-Hyderabad is Jurisdictional Directorate of Andhra Pradesh and Telangana
states and having sub centers at Vishakhapatnam, Vijayawada, Kakinada, Tirupati
and Warangal.
“Scope of Tender is Hiring of Consultant/Consultancy Firm for certification process for ISO 9001: 2015 & ISO 27001:2013 for STPI-Hyderabad Jurisdictional Directorate”
Signature & Seal of the Bidder
3
साँ�वेयर टेोलाँजी पा�� आँफ इंिडया, हैदराबाद Software Technology Parks of India, Hyderabad
TENDER DOCUMENT Tender Title: Hiring of Consultant/Consultancy Firm for Certification Process
for ISO 9001:2015 QMS and ISO 27001:2013 ISMS Tender Ref. No : STPH/NIT/19-20/05
Last date & Time : 01/08/2019, 4.00 PM
Software Technology Parks of India, Hyderabad invites quotations for Hiring of
Consultant/Consultancy Firm for Certification Process for ISO 9001:2015 and ISO
27001:2013 at Hyderabad and Sub-Centres in Two Bid system (Technical Bid & Financial
bid) as per the terms and conditions specified below:
Tender Schedule
Mode of Tendering e-publishing on URL https://eprocure.gov.in Two-bid system as follows (a) Technical Bid
(b) Financial Bid
EMD / Bid security Rs. 5000/- (Rupees Five Thousand only) Through NEFT (Bank details Account Holder’ Name: Software Technology Parks of India Name and Address of Bank: Bank of India, Madhapur Branch Bank Account Number: 863810110002196 Account Type: Savings Bank Account IFSC Code: BKID0008638 MICR Code: 500013024
Date of Tender Publication 11/07/2019
Tender download Start date 12/07/2019
Tender download End date 01/08/2019
Date of Pre-bid Meeting 16/07/2019, 11.00 A.M
Last date & Time for submission of bids 01/08/2019, 4.00 P.M
Bid opening date (Technical Bid) 01/08/2019, 4.30 PM
Financial Bid opening date Will be Intimated separately
Venue of Pre-bid Meeting STPI, 6Q3, 6th Floor, Cybertowers, HITEC City, Madhapur, Hyderabad-81.
Validity of Bids 90 days from the date of closing
(Aby John) Sr. Admin. Officer
Signature & Seal of the Bidder
4
साँ�वेयर टेोलाँजी पा�� आँफ इंिडया, हैदराबाद Software Technology Parks of India, Hyderabad
development, audit report preparation and other required topics for training staff.
7 Perform an internal audit before the commencement of external certification audit
for ISO 9001:2015 and ISO 27001:2013.
8
Establish suitable methods to evaluate Processed data for continual
Improvement of Information Security and Quality Management Systems.
Signature & Seal of the Bidder
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GENERAL TERMS & CONDITIONS
I. GENERAL TERMS
1) The tender documents shall be treated as “confidential”
2) Each page of the tender document should be signed and stamped by authorized
signatory.
3) Alterations, if any, in the quotation should be attested by the tenderer, failing
which the tender is liable to be rejected.
4) Rates of all items should be quoted. Otherwise, the bid shall be rejected.
5) STPI also reserves the right to modify/relax any of the terms & conditions of the
tender.
6) Compliance Statement: The bidder should quote strictly as per the tender
specification. A Statement of Compliance shall be given against each item in the
prescribed format given in Annexure-V. The compliance statements should be
supported by authentic documents. Each page of the bid and cuttings /
corrections if any shall be duly signed by the authorized signatory. Failure to
comply with this requirement may result in the bid being rejected.
7) Price Basis: Price quoted should be in the prescribed format as per Annexure -VII
8) Earnest Money Deposit (EMD)
(a) The Technical Bid should accompany document containing details of online transfer towards EMD for an amount of Rs. 5,000/- (Rupees Five Thousand Only) through NEFT/RTGS. Details of bank account are given below:
Account Holder’ Name : Software Technology Parks of India Name and Address of Bank : Bank of India, Madhapur Branch Bank Account Number : 863810110002196 Account Type : Savings Bank Account IFSC Code : BKID0008638 MICR Code : 500013024
Signature & Seal of the Bidder
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(b) The successful bidder, on award of contract / order, must send the
contract/order acceptance in writing, within 7 days of award of
contract/order, failing which the EMD will be forfeited.
(c) The EMD shall be forfeited, if the bidder withdraws the bid during the period
of bid validity specified in the tender.
(d) The bidders those who have registered with NSIC/MSEs shall be exempted for
submission of EMD. However, the bidder shall submit the valid NSIC
registration certificate for availing such exemptions. Copy of the valid NSIC
certificate should be submitted along with the tender document in Technical
Bid through online mode only, failing which offer may be liable for rejection of
the bids.
9) Non-Disclosure agreement has to be submitted as per Annexure-VIII by
successful bidder only.
10) Forfeiture of EMD:
(a) If the successful bidder refuse/fails to accept purchase/work order within
Seven days,
(b) If the Bidder withdraws tender before/after finalization of the tender.
(c) If the successful bidder abandons the contract
11) Rejection of the bid: The bidder is expected to examine all instructions,
formats, terms & Conditions & scope of work in the bid document. Failure to
furnish all information required as per bid document or submission of bid which
is not substantially responsive to the bid document in every respect may result
in rejection of bid.
In respect of interpretation/clarification of this bid document and in respect of
any matter relating to this bid document, the decision of STPI-Hyderabad will be
final.
Signature & Seal of the Bidder
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12) Blacklisting: Company/Firm blacklisted by Govt./PSU/Autonomous
Bodies/Corporate organization are not eligible to Bid.
13) Force Majeure: If at any time during the contract, either party is subject to force
majeure, which can be termed as civil disturbance, riots, strikes, tempest, acts
of God etc. which may prevent either party to discharge the obligation, the
affected party shall promptly notify the other party about the happening of such
an event. Neither party shall by reason of such event be entitled to terminate the
contract in respect of such performance of their obligations. The performance of
any obligations under the contract shall be resumed as soon as practicable after
the event has come to an end or ceased to exist. If the performance of any
obligation under the contract is prevented or delayed by reason of the event
beyond a period mutually agreed to, if any, or seven days, whichever is more;
either party may at its option terminate the contract.
14) Jurisdiction of Court: The courts at Hyderabad shall have the exclusive
jurisdiction to try all disputes, if any, arising out of this agreement between the
parties.
15) Dispute Resolution:
(a) Any dispute and or difference arising out of or relating to this contract will be
resolved through joint discussion of the authorities’ representatives of the
concerned parties.
However, if the disputes are not resolved by joint discussions, then the matter
will be referred for adjudication to a sole Arbitrator appointed by the
DIRECTOR, HYDERABAD.
Signature & Seal of the Bidder
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(b) The award of the sole Arbitrator shall be final and binding on all the parties.
The arbitration proceeding’s shall be governed by Indian Arbitration and
Conciliation Act 1996 as amended from time to time.
(c) The cost of Arbitration shall be borne by the respective parties in equal
proportions. During the pendency of the arbitration proceeding and currency
of contract, neither party shall be entitled to suspend the work/service to
which the dispute relates on account of the arbitration and payment to the
contractor shall continue to be made in terms of the contract. Arbitration
proceedings will be held at Hyderabad only.
II. ELIGIBILITY CRITERIA
The engaged consultant / consultancy firm should have extensive and proven
mix of skill and expertise in the field of ISO 9001:2015 and ISO 27001:2013
certification Process. Previous experience of similar work is essential. The
consultant must meet the following minimum criteria:-
a) The bidder should be a registered company under Companies Act, 1956
/Proprietor/Partnership / Pvt Ltd (Copy of PAN/GST registration/ROC etc.).
b) Bidder should have valid adequate certification as Lead Auditor for ISO
9001:2015 and ISO 27001:2013. The Certification must be valid till entire
contract period.
c) Bidder should have successfully executed minimum two similar consultancy
works for Implementation for ISO 9001 and ISO 27001 i.e., 2 Orders for ISO
9001 and 2 Orders for ISO 27001, during the last 3 financial years. (Provide
details in the Annexure VI prescribed).
d) The Consultant should have a minimum of 5 years of professional
experience in ISO 9001 and ISO 27001 consulting. (Provide details in the
Annexure II prescribed)
e) Bidder should have local presence at Hyderabad.
f) The bidders should not be Black listed by and state/Central
Govt./PSU/Autonomous Body (Self Declaration on Letter Head)
Signature & Seal of the Bidder
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III. INSTRUCTIONS FOR SUBMISSION OF BIDS a. Envelope shall contain Technical Bid with complete technical details and
requisite documents as per Annexure IV. The proof of EMD remittance of
requisite value must be enclosed with technical bid as per Annexure X
and envelope superscribing on the sealed envelope as “Technical Bid”.
b. Financial bid shall be submitted as per Annexure VII in a separate sealed
envelope superscribing on the sealed envelope as “Financial Bid - Do not
open”. Conditional financial bid shall be summarily rejected and any
correction/modification is not allowed.
c. Venue of Technical Bid Opening: Tenders will be opened in Conference
Room, STPI-6Q3, 6th floor, Cyber Towers, HITEC City, Madhapur,
Hyderabad – 500081.
d. Financial bids of bidders, who has qualified in technical evaluation will
only be opened and STPI will intimate/publish the date & time of opening
of financial bids.
IV. AWARD OF CONTRACT
STPI-Hyderabad shall award the contract to the eligible bidder whose bid has
been determined as the lowest evaluated financial bid of technically qualified
vendor. In case more than one bidder emerged as L1 with same price, contract
will be awarded to the vendor with highest cumulative audited annual
turnover for last three financial years.
V. PAYMENT TERMS Payment will be released against the bill/invoice raised in the following
manner:
1. After completion of QMS & ISMS documentation: 30 %.
2. After completion of Training and Internal Audit: 20 %.
3. Remaining Payment 50 % after completion of certification process/ 3rd
party surveillance for ISO 9001:2015 & ISO 27001:2013.
Signature & Seal of the Bidder
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VI. RIGHT TO CANCEL THE TENDER
Director, STPI-Hyderabad reserves the right to cancel the tender at any stage
without any Prior notice without assigning any reason thereof.
VII. CANCELLATION OF CONTRACT ORDER
Director, STPI- Hyderabad reserves the right for cancellation of contract order
at any time if the services are found unsatisfactory without any prior notice
and without assigning any reasons thereof.
VIII. SETTELEMENT OF DISPUTES CLAUSE
Any dispute or difference whatsoever arising between the tenderer and STPI
shall be settled by arbitration in accordance with the provisions of the
Arbitration and Conciliation Act, 1996. In such case the same shall be referred
to the sole arbitration of Director, STPI, Hyderabad. The award of the
arbitrator shall be final and binding on both the parties. The venue of the
arbitration shall be at Hyderabad. The language of arbitration shall be in
English. Legal issues, if any, will strictly be under jurisdiction courts in
Hyderabad only.
IX. TRAVEL & BOARDING
STPI will arrange/reimburse the travelling/boarding charges from Hyderabad
to Sub-centers as per requirement.
Aby John Sr. Admin. Officer
Signature & Seal of the Bidder
14
Annexure-II
Document /Information to be submitted along with the bid to support eligibility criteria as per Tender:
a) Contract/work orders indicating the details of assignment, client,
value of assignment, date and year of award.
b) Relevant Detailed resume of consultant/(s) indicating the details of
qualifications and professional experience (duly signed by bidder).
c) Completion certificates of previous projects undertaken (Desirable). In
case the organization is not able to submit completion certificates, a
declaration from the company w.r.t similar work done/in process should
be submitted. Submission of complete contact details (telephone No,
Address, organization name) of the contact person where the work has
been done is mandatory.
d) Date-wise activity plan for the given scope (duly signed by bidder).
(The above documents should appropriately be earmarked or flagged to
facilitate quick Identification and scrutiny)
Signature & Seal of the Bidder
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Annexure III
Company/firm Information 1 Company Name *
2 Registration Number *
3 Registered Address*
4 Bidder type* Indian Foreign
5 City*
6 State*
7 Postal Code*
8 PAN/GST Number*
9 Company’s Nature of Business*
10 Company Legal status* Limited company Undertaking Joint venture Partnership Others
11 Company Category*
Micro unit as per MSME, Small unit as per MSME, Medium unit as per MSME , Ancillary unit, Project affected person of this company SSI Others
Contact Information of person:
12 Contact Name*
13 Date of birth of person*
14 Correspondence email*
15 Phone*
16 Mobile*
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Signature & Seal of the Bidder
Annexure-IV Technical Proposal Containing Following Information/documents to be
Submitted along with Bid.
Technical Proposal should be prepared considering the Terms of Reference,
Detailed Approach & Methodology, Activity Schedule & Deliverables, Time period
and any other information to highlight the capability of the consultant.
Technical Proposal must include: a) Brief description about the Consultant/Consultancy firm.
b) Consultants’ experience: In addition to overall experience of the consultant,
details of specific consultancy projects/studies undertaken may be provided
including Assignment /project name, description of services provided appx.
Value of assignment, country & location, duration of assignment, name of
client, starting & completion dates, names of associates (other than
employees), if any. Consultancy experience of helping government
departments /PSUs obtain ISO 9001:2015 may be specifically mentioned.
c) Approach
d) Methodology
e) Work Plan and Schedule
f) Team size
g) Detailed Resume of consultant (duly signed by bidder)
h) Copy of PAN Card
i) Copy of GST registration
Signature & Seal of the Bidder
17
Annexure-V
Compliance Sheet for documents submission:
Signature & Seal of the Bidder
S. No.
Document/Details
Status of
compliance
Complied/Not
Complied
1 Brief description about the Consultant
2 Consultants’ experience details
3 Approach
4 Methodology
5 Work Plan and Schedule
6 Team size
7 Detailed Resume of consultant (duly signed by bidder)
8 PAN Card of consultant/consulting firm Tax registration
of consultant/consulting firm
9 Copy of GST registration
10 Acceptance for NDA Agreement
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Annexure -VI
Completed ISO Certification Projects/Works
S. No Organization
Whether Central
Govt./State Government/ Public
Sector Undertaking
Number of Projects
Date of award of contract
Value of contract
Date of completion
of projects
Documentary proof in support of
Column(7)
Details of
concerned
(1) (2) (3) (4) (5) (6) (7) (8) (9)
Signature & Seal of the Bidder
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ANNEXURE-VII
Commercial Bid (To be submitted on Company/firm Letterhead)
S.No
Description Qty. Price in INR.
1
Charges for Hiring of Consultant/Consultancy Firm for certification Process for ISO 9001: 2015 & ISO 27001:2013 at STPI Hyderabad and Sub-centers as per Scope, terms & conditions of Tender document
LS
Applicable GST (@________%) :
Total (Inclusive of taxes) :
(Total in Words: _____________________________________________________________ _____________________________________)
(Signature of the Tenderer) Name & Designation
Company Seal
Signature & Seal of the Bidder
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ANNEXURE - VIII
Non-Disclosure Agreement
THIS AGREEMENT is made by and between SOFTWARE TECHNOLOGY PARKS OF
INDIA, an Autonomous Society under Ministry of Electronics & Information Technology,
Govt. of India herein referred to as ‘DISCLOSING PARTY’ whose address is 6Q3, 6th
Floor, Cyber Towers, HITEC City, Madhapur, Hyderabad-500081, and M/s.
Dear Sir, We, M/s. ______________________________, having read and examined in detail the bid document and amendments for “Tender for Hiring of Consultant /Consultancy firm for Certification process for ISO 9001:2015 and ISO 27001:2013 at STPI-Hyderabad”.
We, M/s. ___________________________ hereby inform that EMD of Rs.5000 ( Rupees Five Thousand Only) has been transferred through RTGS/NEFT . The details are as under:
a. UTR No: b. Amount:
c. Dated:
We, M/s. ______________________________ having read and understand the clause no. I (8)
of General terms & conditions of Tender document towards forfeit of EMD.
Vendor details (for EMD return purpose):
a. Name of the company b. Name of Bank: c. Account Number: d. Branch Name: e. Branch Address: f. IFSC code:
Yours Sincerely, Signature &
Seal of bidder
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ANNEXURE XI STPI – Hyderabad & Sub-centers address
Signature & Seal of the Bidder
STPI Hyderabad Director Software Technology Parks of India 6Q3, 6th floor, Cyber Towers HITEC City, Madhapur Hyderabad - 500081 Tel: +91-40-66415600/11
STPI-Hyderabad (NOC)
Road No:25, Jubilee Hills Hyderabad-500033 Tel :+91-40-66415635
STPI-Hyderabad (IMAGE)
Solitaire Building, Plot No 14 & 15, Software Units Layout, Madhapur, Hyderabad - 500081
STPI Vishakhapatnam
Officer-in-Charge Software Technology Parks of India Unit. No. 9, SDF-1 Building Visakhapatnam Special Economic Zone Near Duvvada Railway Station Visakhapatnam - 530049 Andhra Pradesh, India Tel: +91-891-6452474 Fax: +91-891-2587226
STPI Kakinada
Officer-in-Charge Software Technology Parks of India Collectorate Compound Kakinada - 533001 Andhra Pradesh, India Tel: +91-884-6660115/123 Fax: +91-884-6660112
STPI Vijayawada
Officer-in-Charge Software Technology Parks of India Govt. Polytechnic College Campus Opp. Stella College, Near Benz Circle Vijayawada - 520008 Andhra Pradesh, India Tel & Fax: +91-0866-2494243
STPI Tirupati
Officer-in-Charge Software Technology Parks of India Survey No. 234, Behind Urban Haat Tiruchanur Road Tirupati - 517503 Andhra Pradesh, India Tel & Fax: +91-0877-2239262
STPI Warangal
Officer-in-Charge Software Technology Parks of India Kakatiya IT Park, H.No:2-5-906/1,2 Circuit House Road, Hanamkonda, Warangal – 506001 Tel & Fax: +91-870-2446944