Tenant Scrutiny – the Culture Club Sarah Hockey Phil Morgan Sarah Hockey and Phil Morgan
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Tenant Scrutiny – the Culture Club
Sarah Hockey
Phil Morgan
Sarah Hockey and Phil Morgan
CIH NW event
Sarah Hockey and Phil Morgan
Thanks to
Sarah Hockey and Phil Morgan
Phil Morgan
Tenant Scrutiny
Sarah Hockey and Phil Morgan
Phil Morgan
Sarah Hockey and Phil Morgan
Volunteer
Sarah Hockey and Phil Morgan
Three Houses of Tenant Involvement and the So What Wolf
Sarah Hockey and Phil Morgan
What works?
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The X-factor!
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Open recruitment
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Taster Sessions
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Reserves
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Positive Challenge
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Induction
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Broad or Narrow?
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Decision Making Structures
Sarah Hockey and Phil Morgan
Communication
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Performance
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Challenge Cards
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Annual Review
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Capture of impact
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Training and Support
Sarah Hockey and Phil Morgan
Sarah Hockey
Being a Scrutiny Panel Chair
Sarah Hockey and Phil Morgan
Sarah Hockey
Sarah Hockey and Phil Morgan
Sarah Hockey
Sarah Hockey and Phil Morgan
In the beginning…
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“Its not what you do it’s the way that you do it”
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Code of Conduct
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Assert it!
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Toughen Up
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Communication
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True Tenant Empowerment?
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External Perspective
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Lows…
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Highs…
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The Dream…
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But what do tenants really think?
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Positives
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Learning Curve
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Culture
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Start at the Top
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Partnership
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Staff
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Tenant Resistance
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Churning
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Chip on the Shoulder
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Personal Issues
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Service Reviews – the role of staff
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Decision Making and senior managers
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Agreement
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Thank You…
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Our Future Together…
• Networking with Peers
• Sharing savings made by your Scrutiny Panel
• Publicity – sharing with residents and staff
• Making change happen quickly
• Information on Panel budgets
• Communication to support Panel
• ‘We want to leave a legacy’
Sarah Hockey and Phil Morgan
Over to you!
Sarah Hockey and Phil Morgan
Contact Us
Phil Morgan
Consultant, Commentator, Speaker
Ph. 07831 131021
Sarah Hockey
Trainer, Coach,
Facilitator
Ph. 07533 305209
Sarah Hockey and Phil Morgan
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