Tenant Manual BCP[1] - Building Engines1].pdfTenant Manual Bissell Property Services Who We Are Bissell Property Services is your team of interior construction, property management,

Tenant Manual

Bissell Property Services Who We Are Bissell Property Services is your team of interior construction, property management, tenant services, operations, land services and security professionals employed by The Bissell Companies, Inc. Property Services consists of several teams who work closely together to realize cost savings, determine best practices and implement next level ideals. More specifically, we maintain Class A property while providing service to its tenants. Core Values Integrity Superior Service Quality Performance Flexibility Miss ion We strive to build open and enduring relationships with our tenants, customers and business partners by adding value to their experiences, protecting their interests, providing superior service, conserving resources and preserving the quality of our environment. Vision To be recognized as the preeminent service provider of Class A properties in the Greater Charlotte Area.

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INDEX Access Control ......................................................................................................................................................... 3

Cleaning / Janitorial Services ................................................................................................................................. 3

Construction Procedures ........................................................................................................................................ 4

Deliveries ................................................................................................................................................................... 4

Elevators .................................................................................................................................................................... 5

Energy Management ................................................................................................................................................ 5

Emergency Response Plan ..................................................................................................................................... 6

Evacuation Drills ..................................................................................................................................................... 9

Fire & Life Safety Systems ...................................................................................................................................... 9

Fire Prevention ......................................................................................................................................................... 9

Heat & Air (HVAC) .............................................................................................................................................. 10

Holidays ................................................................................................................................................................... 10

Mail Service ............................................................................................................................................................. 10

Move Procedures ................................................................................................................................................... 10

No Smoking ............................................................................................................................................................ 11

Parking ..................................................................................................................................................................... 12

Pest Control ............................................................................................................................................................ 12

Rules and Regulations ........................................................................................................................................... 12

Security .................................................................................................................................................................... 14

Security Checklist for Tenants ............................................................................................................................. 15

Service Requests ..................................................................................................................................................... 15

Signage ..................................................................................................................................................................... 16

Stairwells .................................................................................................................................................................. 16

Solicitors .................................................................................................................................................................. 17

Trash & Recycling .................................................................................................................................................. 17

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ACCESS CONTROL Building Access: Buildings are open during normal business hours. To gain access to a building outside of normal business hours, a card/fob is required. Please check the Lease for normal business hours, as hours vary by building location. Per the Lease, buildings will close in observance of most federal holidays. Only employees that will need after hours access to the building and suite (and tenants with a suite access system) should be assigned a brass key and an access card/fob. An employee should be given the card/fob assigned specifically to that employee only. All fobs are required to be assigned to an individual. Cards/fobs requested without a known user will remain inactive until a particular user is assigned by the tenant. Without assignments, user activity cannot be properly tracked, which compromises building and suite security. Notification to Bissell is required with any internal card/fob assignment change. Please use the Tenant Portal to report such changes, which will require the card/fob number and employee name. Cards/fobs that are made inactive for lack of use can be reused at a later date at no charge. Card/fob replacements or additions after move-in are $20.00 per card/fob. After the initial distribution of fobs, routine changes will be processed on Tuesday and Friday of each week at no charge. Changes that require immediate attention will be expedited but will incur a minimum labor charge of $25. This labor charge is in addition to the charge for the new fob. Access System Instructions: Hold card/fob in front of the access system reader located next to building entry doors. When a green light appears on the access reader, pull the door open. A card/fob is not needed to exit the building. Card Listing Audits: Semi-annually, the main contact for your location will receive an email including an electronic card listing and will be requested to audit and return the list to Bissell Property Management with any changes. Card listing audits are essential in ensuring that the user of the card/fob is able to be properly tracked in case of incident.

CLEANING / JANITORIAL SERVICES In accordance with the l ease agreement , Property Services provides after-hours janitorial services for the building common areas (restrooms, lobbies, common corridors, stairwells and elevators). Please refer to the lease agreement to determine whether Tenant or Landlord is responsible for providing janitorial services inside the Tenant’s space. The janitorial company cleans five nights per week beginning no earlier than 6:00 p.m. Nightly janitorial duties include vacuuming of high traffic areas, dusting, emptying trash, sweeping and damp-mopping tile floors, spot cleaning any glass partitions, doors and light switches, wiping of all empty surfaces and windowsills. Periodic (weekly, monthly or semi-annually) services include detailed vacuuming, waxing and buffing tile areas, window washing and detailed dusting of high areas, air

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diffusers and window blinds. Scheduled cleaning does not include the cleaning of Tenant kitchen appliances. Tenants requesting additional janitorial services will be provided a quote directly from the janitorial company. Tenants should label all boxes or questionable items as “Trash.” The janitors will not remove any boxes unless they are labeled correctly. The janitorial company can provide labels to Tenants upon request. Items that cannot be thrown into the trash include toner cartridges, computer equipment, hazardous materials, sharp objects, etc. Tenants are responsible for removing office furniture, filing cabinets, computer equipment and appliances from the suite. Do not leave these items in the building common areas or dumpster enclosure. Tenants are responsible for paperwork, files and surplus items being purged before moving out or when cleaning out old files; these are not to be thrown in the building dumpster. Building Services can assist with removing these items at Tenant’s expense. Some buildings may have day porter services during normal business hours. Day porters, employed by the janitorial company, are responsible for replacing paper towels and toilet paper in the restrooms, light common area cleaning and incidental cleanup during normal business hours. Tenants are encouraged to clean carpet inside the suite semiannually at Tenant’s sole discretion and expense. Please contact Property Services to obtain the preferred vendor contact information. Please direct any questions, concerns or complaints regarding janitorial services to Building Services.

CONSTRUCTION PROCEDURES Alteration of your space may include electrical outlet additions/relocations, painting, minor or major remodeling, etc. Please contact the Construction Coordinator before starting any alteration work. Tenants must obtain written approval from Landlord before initiating any work, including preparation of design plans. For clarification, please refer to the lease agreement. Construction Services provides a turnkey construction solution for all existing and new tenants. Construction Services strives to create a seamless and easy process for everyone by managing the project budget and schedule and facilitating communication between all parties involved. Remember, if you need to have construction personnel or vendors in your suite after hours, please contact Building Services to have these individuals added to the Security Log.

DELIVERIES Tenants should notify Building Services at least twenty-four (24) hours in advance of any large deliveries to the suite. Large deliveries (such as furniture) must be delivered before or after normal business hours Monday through Friday or anytime during the weekend. Upon notification, Building Services will place the delivery company on the Security Log and ensure that elevator pads are installed to protect the elevator interior finishes. The delivery company must protect all other internal or

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external finishes and use the loading dock or side service entry of the building. Tenants will be held responsible for damage to the building caused by the delivery company.

ELEVATORS Bissell buildings with more than one story are equipped with at least one elevator. Below are a few elevator safety reminders: • Watch your step. The car may not always be exactly level with the floor. • Do not touch the doors. Use the “Door Open” button to reverse a closing door or wait for

another car. • Never use elevators during evacuation drills, fires, blackouts or power outages. Use the stairs

instead. • If an elevator stalls, stops or remains still with the door closed, summon help using the emergency

telephone or call button installed inside the car. Never try to climb out. Again, please contact Building Services to have the elevators padded for large deliveries or during construction to your suite. The interior finishes of the elevator must be protected at all times.

ENERGY MANAGEMENT Property Services takes great pride in its efforts to conserve energy, preserve the environment and implement Green building initiatives. We offer the following suggestions to our Tenants to reduce energy consumption: ¨ Use energy efficient office equipment and appliances such as ENERGY STAR® ¨ Turn off suite lights and office equipment each night. ¨ Remind office staff to turn off monitor screens at the end of each day. ¨ Discourage the use of task lights at individual desks (heaters are not allowed). ¨ Replace all incandescent bulbs with compact fluorescent bulbs. ¨ Remove unnecessary light fixtures and space out remaining fixtures. ¨ Delamp light fixtures in inconspicuous areas (closets, etc.) ¨ Install motion/occupancy sensors that turn off lights when physical movement stops in conference

rooms, individual offices, mailroom, server/computer room, phone room, break room, closets, etc. ¨ Install vending machine misers in break rooms. ¨ When requesting additional HVAC, request the minimum time needed. ¨ Use blinds to regulate the temperature of the suite and natural light. On hot days, keep window

blinds closed. On cooler days, open window blinds to allow the maximum amount of heat and light into your suite.

Contact Property Services for assistance with any of the above. Property Services can arrange for a free audit of energy consumption and offer suggestions for future energy savings.

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Here are other references regarding energy management and protecting the environment:

http://www.charmeck.org http://www.usgbc.com/ http://epa.org/ http://www.energystar.gov/ http://www.cleanairworks.org/

EMERGENCY RESPONSE PLAN We strongly recommend Tenants establish an internal procedure for handling emergencies. This Emergency Response Plan was designed to protect Bissell tenants and their employees during emergencies. Bissell Property Services has three roles: 1. President of Property Services makes authoritative decisions on emergency response (e.g.

evacuation). 2. Director of Security responds to and coordinates emergency response activities. 3. Property Manager reports to the President of Building Services and assists during any emergency. Tenants should appoint a Fire Warden (and Deputy Fire Warden as a backup) with the following responsibilities: • Evacuate office staff in the event of an emergency. • Educate employees and visitors of the evacuation route and assembly point during evacuations. • Know the location of the fire alarm pull stations, fire extinguishers, first aid kit and emergency exits. • Keep a current list of telephone numbers of all emergency services and Property Services staff. • Keep a current list of “special needs personnel” (e.g. handicapped personnel, pregnant women, etc.)

and assigning an assistant for each of these individuals. • Study and review the floor plan of the office area. • Conduct regular inspections of the Tenant suite to check for unsafe conditions. • Coordinate emergency procedures in cooperation with authorities and Building Services. • Remain available via telephone and relay instructions to office staff during emergencies. Tenants should update Property Services with the name and mobile telephone number of the Fire Warden and Deputy Fire Warden (a.k.a. Emergency Contacts). Any emergency 1. Remain calm. Panic can cause more damage than the emergency itself. 2. Call 9-1-1 and relate all pertinent information (address, office number, name, etc.) 3. Do not become a spectator. Go away from, not toward, the problem area. Avoid getting in the

way of emergency personnel. 4. Follow directions of those in charge of the situation. 5. If necessary, evacuate your office area and the building. Evacuation route plans indicating exits are

located in each elevator lobby. 6. Report any special assistance requests to Building Services. 7. If possible, confirm that the floor is clear of personnel by walking the floor after evacuation. Close

all doors but do not lock them.

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Evacuat ion 1. As soon as you hear the fire alarm or order to evacuate, immediately evacuate the building via the

stairwells. Never use the elevators during an emergency. 2. Fire Wardens should aid in the evacuation of the building by directing others to the stairwells and

out of the building. Fire Wardens should also check each office and close the door once the office is clear. Please leave the office doors unlocked, and quickly check the restrooms (if applicable).

3. Fire Wardens should station persons unable to exit via the stairs (i.e. handicapped person) in the stairwell landing and notify the fire department and Building Services of their location.

4. During an evacuation drill or actual emergency evacuation, please gather all employees at your designated Assembly Point, which must be one hundred feet (100’) from the building.

5. Do not allow anyone to re-enter the building until a local authority has given the order to return. Fire 1. Activate the fire alarm pull station located near each stairwell door. 2. Direct employees and visitors to evacuate the building. 3. Call 9-1-1 to report the fire. 4. Contact Building Services to report the fire. 5. Once everyone has gathered at the designated Assembly Point, account for all individuals. 6. Do not allow anyone to re-enter the building until a local authority has given the order to return. Hazardous Condit ions Report the following conditions to Building Services immediately: • Unusual odors or sounds • Suspicious persons • Acts or indications of vandalism • Evidence of damaged property, especially fire safety equipment such as extinguishers • Any other safety hazards Medical Emergency 1. Call 9-1-1 for medical assistance. 2. Do only what is necessary to stabilize the individual. 3. Contact Building Services to report the incident. 4. Appoint someone to stand outside and direct the ambulance to the correct location. 5. Keep area clear of unnecessary bystanders and observers.

Power Fai lure 1. Contact Building Services. 2. Open window draperies and raise blinds to let in outside light 3. If instructed to evacuate, lock all office entrance doors as you leave and use the stairwells to

evacuate the building. Utilize flashlights if available. 4. If you are in an elevator during a power failure, activate the emergency call button or telephone

inside the elevator cab to call for assistance. 5. A dark building can be dangerous. Do not re-enter the building until Building Services announces

that it is safe to do so. Severe/Dangerous Weather When notified of a hurricane, tornado, high winds, severe storms or lightning, the Fire Warden should:

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1. Notify all individuals of the warning via e-mail 2. Circulate through the office/floor to verify everyone has been notified. 3. Advise individuals to move away from windows to places of maximum protection (e.g. interior

room, breakroom, centrally located conference room or stairwell). 4. Lower and close all blinds. 5. Have assigned assistants help special needs personnel in moving to protected locations and move to

stairwell landing if necessary. Suspic ious Substances / Packages 1. Notify Police, Fire Warden/Supervisor and Building Services 2. Clear individuals and items from the immediate area around the package 3. Cordon the area using a barrier, tape or signs 4. Keep people a minimum fifteen feet (15’) away from package at all times 5. Make surrounding areas easily and readily accessible to proper authorities 6. Contact the addressee 7. Obtain the following information:

§ Do you know the sender (is the name, company or address familiar)? § If so, are you expecting a letter/parcel from the sender? § If expected, do you know the physical contents of the letter/parcel?

8. If the sender is unknown, ask: § Are you expecting any business correspondence from the city/country on the post

mark/stamp? § Would you be expecting any personal mail such as mail order subscription? § Have you returned anything for repair? § Can you think of any reason that you might be expecting mail from (city/country)?

9. If the package is suspect, immediately call the police and Building Services. 10. Be prepared to report all information obtained to local authorities when they arrive. û DO NOT open or move the package û DO NOT touch or handle the package û DO NOT soak in water or anything else û DO NOT put in confined space (e. g., filing cabinet) Threatening Phone Cal ls / Bomb Threats 1. Ensure that employees who answer the phone keep a Bomb Threat Checklist near their phone. 2. Record what the caller said as quickly as possible using the Bomb Threat Checklist 3. Dial 9-1-1 or signal to someone else to dial 9-1-1. 4. Make an effort to hear the entire message and remember exact wording used. 5. Be alert for any background noises or sounds and attempt to identify caller. 6. Communicate all pertinent details and circumstances to your office manager, the police and

Building Services. 7. Be prepared to evacuate the building upon direction from proper authorities. For more safety and crime information from the Charlotte Mecklenburg Police Department (CMPD), please visit: http://www.charmeck.org

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EVACUATION DRILLS Under the guidelines of the Charlotte Fire Department (CFD), office buildings must participate in emergency response drills and make responsible and dependable employees available for designations such as Floor Wardens and Aides to the Physically Challenged. Evacuation drills will be conducted at least once per year during normal business hours. Evacuation drills are performed to test the effectiveness of the fire alarms and strobes and to assist all Tenants in understanding emergency procedures. These drills are very important and we expect full participation and cooperation from each Tenant. Fire drills should not last more than fifteen (15) minutes. During the fire drills, suites are inspected for individuals who have not evacuated the building. Tenants who do not participate in the evacuation drill are subject to fines from the Fire Marshall.

FIRE & LIFE SAFETY SYSTEMS All systems are inspected annually by a third party contractor and tested via fire / evacuation drills. The activation of a fire alarm device (manual fire alarm pull station, smoke detector, duct detector or sprinkler water flow switch) shall cause alarms to sound and strobes to flash. Should you hear an alarm, treat the situation as real and do not assume it is a test.

FIRE PREVENTION Case studies of office fires show that most fires could have been prevented if simple safety precautions had been exercised. You can help prevent fires by following these precautions:

1. Assign someone to make certain that all appliances are turned off at the end of the day. 2. Be alert for strange odors and report such findings to Building Services. 3. Sparks from electrical appliances should be checked immediately for malfunction. 4. Do not overload wall circuits. 5. Dispose of trash; do not allow it to accumulate. 6. Smoke only in the Designated Smoking Area. 7. Avoid using extension cords. 8. Never cover a cord with carpet or a chair mat. 9. Use surge protectors. 10. Do NOT allow the use of the following: space heaters, live holiday trees,

candles, etc. Please visit: http://www.charmeck.org for more information on fire safety and prevention.

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HEAT AND AIR (HVAC) HVAC (Heating, Ventilation and Air Conditioning) operates during normal business hours excluding after business hours and observed holidays. Please contact Building Services to request additional HVAC at least twenty-four (24) hours in advance or to report temperature issues in your space. Building Services can also schedule a short tutorial of the thermostat setup with the HVAC technician. Additional HVAC is billable to the Tenant in accordance with the Lease.

HOLIDAYS The Bissell Companies is close in observance of the following federal holidays.

New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day

The building will lock down and HVAC services will not operate on these days. If you submit a service request or work order through the Tenant Portal, your request will be handled the next business day. On the above holidays, we will have on-call personnel available. Should you have an urgent building issue or emergency, please call Building Services at (704) 248-2121 to receive instructions on how to page an engineer. Please contact Building Services 24 hours prior to any holiday to request additional HVAC.

MAIL SERVICE The U.S. Postal Service (USPS) provides mail service for the building. The mailroom is located on the first floor of the building. USPS will deliver your mail to assigned boxes in the mailroom. Outgoing mailboxes are also located in the mailroom. External drop boxes are located here (north of #12 and #17 on the map).

MOVE PROCEDURES 1. Schedule: A move schedule must be provided to and approved by your Property Manager. The schedule should list the day(s) during which the move will take place and the approximate time the movers will be in the building. Building Services will coordinate getting the elevators padded and will

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add the movers to the Security Log. Tenant should request additional HVAC if needed at Tenant’s expense. 2. Hours: Moving must occur before/after normal business hours. 3. Company: Tenant should select a reputable moving company and provide its name, address, phone number and contact person to Property Services. 4. Certificate of Insurance: It is suggested that the Tenant obtain, for the Tenant’s records, a Certificate of Insurance from the Tenant’s selected moving company as evidence of the following:

§ Worker’s Compensation Insurance § General Liability Insurance § Address of the building § Additional Insured to be named:

-The Bissell Companies, Inc. -Legal entity name of your building (please refer to the Building Information Sheet)

5. Debris: The janitorial crew is not equipped to handle the volume of trash created during a move; therefore, please have your moving company break down boxes and remove them from the premises. Most boxes are reusable and moving companies are happy to have them back. Upon moving out, please refer to your lease, section “Surrendering the Premises.” 6. Protect Finishes: Ensure that the moving company protects all finishes to the interior and exterior of the building. All areas where rollers come in contact with floors MUST be protected. 7. Interior Furniture Moving: Occasionally Building Services receives a request to move a desk or other piece of office furniture. We do not provide this service and encourage all Tenants to keep the contact information of a reputable moving company on hand for this purpose.

NO SMOKING The building is a smoke-free building. Smoking is not permitted anywhere inside the building or at any entrance into the building. Please utilize the Designated Smoking Area.

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PARKING The building has adequate and ample parking. Handicapped and visitor parking spaces are clearly marked. Please do not park in more than one space at a time, in restricted areas or illegally. Courtesy Patrol may place warning citations on vehicles not complying with parking regulations. Property Services reserves the right to tow illegally parked vehicles at owner’s expense.

PEST CONTROL The Bissell Companies provides complimentary pest control service for crawling insects only. This excludes flying insects since eradication occurs by spraying the foliage of the plant material located in the office. In order to eliminate and prevent pest problems, please keep plant material to a minimum and keep food and trash in appropriate containers. Please contact Building Services with any questions or concerns.

RULES AND REGULATIONS 1. Property owner shall provide and maintain a directory for all Tenants of the Building. No signs, advertisements or notices visible to the general public will be permitted within the Building unless first approved, in writing, by Landlord. 2. Sidewalks and public portions of the Building, such as entrances, elevator vestibules, halls, stairways, corridors or halls shall not be obstructed by Tenants or used for any purpose other than ingress and egress to and from the Premises. 3. Corridor doors, when not in use, shall be kept closed. 4. Plumbing fixtures and appliances shall be used only for the purposes for which they were designed. Damage resulting from any misuse of fixtures by a Tenant, will be paid by such Tenant. 5. Landlord shall provide all locks for doors into each Tenant’s leased area, and no Tenant shall place any additional lock or locks on any door in its leased area without Landlord’s prior written consent. 6. Tenant shall refer all contractors, contractors’ representatives and installation technicians who are to perform any work within the Building to Landlord for Landlord’s supervision, approval and control before the performance of any such work. This provision will apply to all work performed in the Building including, but not limited to installations of telephones, medical type equipment, telegraph equipment, electrical devices and attachments, and any and all installations of every nature affecting floors, walls, woodwork, trim, windows, ceilings, equipment, and any other physical portion of the Building.

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7. No space in the Building shall be used for manufacturing, distribution or for the storage of merchandise or for the sale of merchandise, goods or property of any kind at auction. 8. Tenant shall obtain Landlord’s consent in advance before the movement in or out of the Building of furniture, or office equipment. All removals, or carrying in or out of any heavy equipment, safes, bulky material or merchandise shall be performed only in such manner, during such hours and using such elevators and passageways as the Landlord may designate. Landlord, reserves the right to inspect all freight to be brought into the Building and to exclude from the Building all freight which violates any of the Rules and Regulations of which are part of the lease. 9. No lodging, bicycles, vehicles or animals of any kind with the exception of guide dogs accompanying visually handicapped persons, shall be brought into or kept in or about the Premises. No cooking shall be permitted by Tenant on the Premises, except in conformity to law and then only in the utility kitchen, is any, as set forth in Tenant’s layout which is to be primarily used by Tenant’s employees for heating beverages and light snacks. Tenant shall not cause or permit any unusual or objectionable odors to be produced upon or permeate from the Premises. The attaching of wires to the outside of the Building is absolutely prohibited, and no wires shall be run or installed in any part of the Building without the Landlord’s permission. 10. Tenant shall not make or permit any loud or annoying noises in or about the Building or otherwise interfere in any way with other Tenants or persons having business with them. 11. Each Tenant shall endeavor to keep its leased area neat and clean. Nothing shall be swept or thrown into the corridors, halls, elevator shafts or stairways, nor shall Tenants place any trash receptacles in these areas. 12. Tenant shall not employ any person for the purpose of cleaning other than the authorized cleaning and maintenance personnel for the Building unless otherwise approved in writing by Landlord. 13. Tenant shall not install any vending machines, water, towels or newspapers or other similar products, within the Building without the prior consent of Landlord. 14. Building employees shall not perform any work or do anything outside of their regular duties, unless under special instruction from the office of the Landlord. 15. Tenants shall exercise reasonable precautions in protection of their personal property from loss or damage by keeping doors to unattended areas locked. Tenants shall also report any thefts or losses to the Building Manager and security personnel as soon as reasonably possible after discovery. Landlord is not responsible for any loss personal property from leased premises or Common Areas or for any damage to any property therein from any cause whatsoever whether such loss or damage occurs when an area is locked against entry or not. 16. Landlord reserves the right to exclude from the Building between the hours of 6:00pm and 6:30 a.m. and at all hours of Sundays, legal holidays and after 1:00 p.m. on Saturdays all Tenants, their employees, patients, guests and invitees who do not show suitable identification and sign a building register when entering or leaving the Building. Tenants shall cooperate fully with Building personnel in complying with such requirements.

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17. Tenants shall not solicit from or circulate advertising material among other Tenants of the Building, except through the regular use of the US Postal Service. Tenants shall notify the Building Manager or the Building personnel promptly if it comes to their attention that any unauthorized persons are soliciting from or causing annoyance to Tenants, their employees, guests or invitees. 18. Tenant shall abide by no-smoking restrictions in all areas within the Building designated or posted by Landlord as no-smoking areas. 19. Landlord reserves the right to deny entrance to the Building or remove any person(s) from the Building (i) in any case where the conduct of such person(s) involve(s) a hazard or nuisance to any Tenant of the Building or to the public or (ii) in the event of fire or other emergency, riot, civil commotion or similar disturbance involving risk to the Building, Tenants or the general public. Solicitation or similar conduct shall not be allowed in the Building or Property without Landlord’s prior approval, which approval Landlord may withhold in its sole discretion. Landlord shall have no liability for denying access to the Building or Property by any person or persons engaging in such conduct. 20. Landlord reserves the right to rescind or modify any of these rules and regulations as in its judgment may from time to time be needed for the safety, protection, care and cleanliness of the Building and the preservation of good order therein. Such other rules and regulations shall be effective upon written notification of Tenant.

SECURITY PATROL Bissell Property Services provides roving security for your building and surrounding areas. Security Officers are on duty 24/7 and are available at (704) 649-8200. While making after-hours rounds, Security Officers check all building entry doors, perform lighting surveys and give access in accordance with the Security Log. Please do not allow anyone access to the building or hold open doors for unknown visitors after business hours. Your courtesy could jeopardize the security of the building! Please accompany your after-hours visitors and vendors or arrange for building access through Building Services. Please notify Building Services at least twenty-four (24) hours before any special event (i.e. open house, etc.) occurring in your office after business hours. Building Services will record the event on the Security Log. Security Officers may ask your quests to leave if they are not listed on the Security Log. Security Officers will not open building or suite doors without proper employment identification or indication from the Security Log. Anyone not possessing a key and requiring access after business hours should make prior arrangements with their office and Building Services. Your understanding and cooperation is necessary in order to maintain adequate security. Should you require an escort to your car after business hours, please contact Security at (704) 649-8200.

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SECURITY CHECKLIST FOR TENANTS Good security starts with you. By answering YES to the following questions, you are following simple procedures that will help protect your property. ¨ Do you consider yourself a potential victim? ¨ Are you alert, aware and cautious at all times? ¨ Do you restrict office keys to those who actually need them? ¨ Do you have adequate procedures for retrieving keys from terminated employees? ¨ Are filing cabinets locked at night? ¨ Do you record all office equipment serial numbers, particularly computer equipment? ¨ Do you deposit incoming checks and cash daily so large sums of money do not remain in the office

overnight? ¨ Do you lock up laptops, cameras and other equipment when not in use? ¨ Do you have desktops clear of important working material that should be safeguarded? ¨ Is the reception area attended and/or secured during business hours? ¨ Does your staff lock up purses, wallets, keys, cell phones and other personal property? ¨ Do you report solicitors or any suspicious persons to Building Services? ¨ Do you challenge unknown people in your suite by asking, "May I help you?" and making eye

contact? ¨ Is one person in your company responsible for ensuring that suite entrance doors are locked at the

end of the workday? ¨ Do you keep back and side doors to your office locked at all times? ¨ Do you keep entrance doors locked if you work after hours? ¨ Are you aware of your surroundings when going to and from your vehicle?

SERVICE REQUESTS The Bissell Companies prides itself on its outstanding Property Services, Building Services and Operations Departments. Our highly qualified employees are capable of performing your maintenance service requests in a timely and professional manner. Tenants should contact Building Services as follows: 1. The Tenant Portal (www.go-ballantyne.com) is a one-stop website where Tenants can send

service requests directly to the Building Engineer, update contact information and send complaints to Building Services. By using the Tenant Portal, Tenants’ requests get to the Engineer faster, and Tenants can track the status of previous requests online. Please call Building Services to obtain your username and password or to receive a short training session.

2. Please call Building Services at (704) 248-2121 with all urgent or time sensitive matters such as

water leaks, elevator failure, power outages, etc. Should you have an urgent maintenance request

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after business hours or on the weekend, please call the answering service at (704) 248-2121 to receive instructions on how to reach an engineer.

3. Please email [email protected] with all non-emergency service requests or to

report cleaning issues, make complaints, etc. Non-emergency requests include changing light bulbs, additional keys, key fob status changes, additional air conditioning, temperature adjustment, etc.

Building Services is responsible for repairs or replacing all building standard items. The engineer’s time is billable to the Tenant for additional services such as non-standard light bulbs, extra access cards or key fobs, and maintenance or repair of Tenant-owned fixtures such as kitchen plumbing and breakroom equipment. Please refer to your Lease, Section “Utilities, Services and Maintenance” for further clarification. If your needs exceed our expertise, we will recommend a preferred vendor to you.

SIGNAGE Landlord provides each Tenant with building signage and orders all signs through a preferred vendor using the following guidelines: • Building signage is customized in like colors, font, style, size and shape consisting of like materials. • One company name and suite number will be provided on the suite entrance sign and the lobby

directory sign. (Monument signage is negotiated as part of the lease agreement. Not all tenants are allowed on the monument sign and there is a charge associated with this signage.)

• All names must appear in upper and lower case (no ALL CAPS). • Punctuation (commas, dashes, slashes, periods, etc.) is allowed in moderation. • Tenant company logos are not allowed on any sign. • Tenants will be invoiced for new sign orders due to tenant name changes, etc.

STAIRWELLS Please note the location of both stairwells provided on each floor for exiting. Posted in the elevator lobby of each floor you will notice evacuation plans. For security reasons, some stairwell doors do not allow re-entry back into the common corridor area. If you encounter a locked door inside one of the stairwells, you may walk down to the next unlocked door or to the ground level to exit.

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SOLICITORS We do not permit solicitation of any kind in the building. Should you encounter a solicitor, request their business card and immediately call 704-248-2121 to report the incident. We will do our best to have Security personally approach the solicitor before they leave the building. Send a copy of the business card to Building Services so we can follow up. Tenants should discourage solicitors by refusing to do business with them and advising solicitors that they are unwelcome.

TRASH & RECYCLING & SHREDDING Property Services contracts with Plyler Paper, a trash removal company who sorts and separates recyclable material from the trash at their facility. Plyler recycles all possible materials including paper, phone books, magazines, newspapers, aluminum drink cans, plastic, metals, wood and glass. The remaining trash is hauled to the landfill. *Please note that the trash company does not sort or recycle any wet material. Please remind office staff to utilize the kitchen or breakroom trash receptacles for leftover food and to keep individual desk trash receptacles for dry materials only. There is no need to obtain a separate recycling service as ALL building trash is recycled in compliance with the Charlotte-Mecklenburg Source Separation Ordinance.