TEM presentation corporate english

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Telecom Lifecycle Management

Convergence Strategies bvbaGreen Square Office Park

Lambroekstraat 5 AB-1831, Brussels (Diegem) - Belgium

[email protected]

Ent. Nr. RPR Brussels – BE 0860.819.570

State of the Art in Telecom Lifecycle Management

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TELECOM EXPENSE MANAGEMENT

COMMUNICATIONS LIFECYCLE MANAGEMENT SOLUTIONS

FOR FIXED VOICE, MOBILE, DATA AND CONVERGED COMMUNICATIONS

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Telecom Expense Management Summarized

TELECOM

CONCEPT

EXPERIENCE

TECHNOLOGY

EXPENSE

INVENTORY

CONTRACTS

INVOICES

MANAGEMENT

VALIDATION

OPTIMIZATION

ACTIVE TELECOM

MANAGEMENT

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 360

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40

60

80

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120

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160Status Quo

Internal / Manual

Outsourced Min

Outsourced Max

Impact from TEM

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Fast initial savings from

TEMAudit

TEMCare Managed Services realize ongoing savings and

cost avoidance

20% to +40% in spend

reduction

TelecomServices

Spend

Month

Status Quo

Internal / Manual

Outsourced

Outsourced High Result

Impact on spend from a full TEM initiative: TEMAudit +

TEMCare Managed Services

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About Convergence

COMPANY

N°1 TEM-player in Europe with 10 years+ expertise.

Headquartered in Brussels (Presence in > 6 countries)

Operating across EMEA, Latin America and Asia with partners in the US

Strong expertise in Telecom|ICT|Business Intelligence |DataWareHousing

Neutral and acting as a ‘Trusted Partner’

Addressing end-to-end management of your Telecom Life Cycle

EXPERIENCE

Team: 30+ BA’s/TC/BC’s, 15-20 years experience each

10 system & software engineers & Mumbai offshore development team

Strategic Partnerships: Microsoft, Oracle, Jaspersoft, IBM/Emptoris/Rivermine, Econocom

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FACTS & FIGURES International & national customers 20% to +40% average savings realized in full TEM programs Dekivery of results even while maintaining existing operator(s) World class TEM Concept, Technology and Expertise

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Customers: 180+ International & National assignments

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European Commission – reporting & fleet management services for 11.000 mobile users

Econocom – Managed Services for Econocom and its customers for +15.000 devices

FedEx: Audit - Optimization across 30 countries Deutsche Bank: Global audit with US partner Canon Europe: Audit - Optimization across EMEA Océ Technologies: Audit - Optimization across EMEA

De Persgroep: Benelux Audit, Optimization & Managed Services

Deltek: Audit - Optimization across EMEA

Tessenderlo Group: Audit and Optimization across 5 Countries

Wabco: World-Wide Audit and Optimization

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Customers: Some National customers

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Concept

Technology

Experience

Customers

TEM Concept

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TEM Concept: Telecom Lifecycle Management

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CONVERGED DATA

Telecom Expense Management

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TEM Technology

Concept

Technology

Experience

Customers

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Technology: TEM Infrastructure Architecture – TEMPOR Enterprise

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DWH

EventsCDRsBills

TMP

Normalise

Trans-late

Ernich

Cubes Reports Database FilesDashboards EBPP AlertsExcel

Dispute Management

Cost Allocation

Procurement

Operational Reporting

Assurance

Enterprise

Inventory

Contracts

Invoices

E-Bonding

Stage And load

Analytic Environment

Operational Environment

SBO

GLAP

Enterprise ApplicationIntegration

OptimizationValidation Simulation

TEMAuditor Analyst Workbench

Rebilling

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Technology: TEM Infrastructure Architecture - TEMPOR

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DWH

EventsCDRsBills

Normalise

Trans-late

Ernich

Cubes Reports Database FilesDashboards EBPP AlertsExcel

Cost Allocation

Analytic Reporting

Enterprise

Invoices

Inventory

Stage And load

Analytic Environment

Operational Environment

SBO

GLAP

Enterprise ApplicationIntegration

OptimizationValidation Simulation

TEMAuditor Analyst Workbench

Rebilling

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ABI – Reports against the Historical Data

Scorecards Dashboards Pixel-perfect report formats with the broadest visual appeal

that convey information "at-a-glance" for managers and

executives.

Reports / Invoices Print-perfect report formats that deliver more detailed

operational information than a scorecard or dashboard in a

concise format that can be consumed by all business users.

OLAP Analysis Slice-and-dice analysis with drilling, pivoting, page-by and

sorting capabilities for the manager or business user who

needs to perform analyses beyond standard operational

reports.

Alerts & Notification Information delivery to large telecom user populations both

internal and external to the organization, based on schedules,

business exceptions or demand. 

Budget and Forecasting Compare actuals versus budget and forecast telecom usage

and spend and telecom expense management savings

results. 

Operational vs Analytic Business Intelligence

OBI - Reports against the Operational Data

Assets & Inventory Assets / Inventory by user, location, cost center,

supplier…

Services

Circuits by location, entity,

Equipment, routers by

Financial OBI Executive dashboards on Spend and Usage

Invoices / Spend by Operator

Dispute management reports

Cost allocation / AP & GL feeds

Service Order OBI Order / Provisioning status reports

Service Requests and Install tracking

MACD - Move, Add, Change, Disburse Reports

Organisational Reports Enterprise, Employee, Cost Center related reports

Flexible automated report delivery and extensive Data

Export functionality

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Rivermine

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Complete telecom expense management (TEM) solution• Automates the wireline and mobile device telecom lifecycle

Over 300 companies have selected Rivermine Reduces telecom costs 7%-40%+

• Saves companies millions of dollars per year Awarded highest rating by Gartner: “Strong Positive”

Received 2 consecutive “Product of the Year” Awards in 2008

Received “Innovation of the Year” Award for software platform Rivermine 6.0 in February 2012

Fastest growing company in the industry• Increased sales 110% in 2008

• 458% growth over the last 3 years

• Manages billions of dollars per year in telecom spend

Became division of Emptoris in 2012

>300 Companies selected Rivermine’s TEM solution15

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TEM Experience

Concept

Technology

Experience

Customers

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TEM Experience>

<< >>

TEMSolutions

TEMCare

TOPSS

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Professional Services: TEMSolutions

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Strategy

• TEMImpact

• Impact Roadmap

• TEMStrategy

• Mobile Strategy Development

Inventory

• TEMInventory

• Inventory Rightsizing

• TEMAudit

• Historical Audit

• Go Forward Optimizations

Policy

• TEMPolicy

• Policy Development

• TEMEnforce

• Enforcement rules

Contracts

• TEMTTO/TNO

• Contract Negotiation

• TEMRFx

• RFx Development

Process

• TEMTraining

• Customized Training

• TEMBPO

• Custom Process Development

Operations

• TEMReports

• Custom Reporting

• TEMStaff

• Staff Augmentation

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TEMAudit: Historic Audit / Go Forward Optimizations

TEMAudit * TEMBATTO

TEMAUDIT: Historic Bill Audit and Telecom Tariff Optimization

Identifies and resolves past billing errors

Employs rigorous audit methodology

Uses automated process based on technology

Is the ideal “Quick Win” in preparation for a TEM Managed Service that may bring 15% tot +25% in additional savings (on top of 12,5% tot +25 % from the

audit)

Overall Project Approach – TEMaudit Methodology

Define Target Areas: Fixed Voice, Mobile Voice and Data and Data Communications. Confirm areas to review and select Business Units and Services to

be audited.

Communication and Support of Audit Project: Communication by Convergence to employees and vendors that audit is underway under confidentiality

(NDA).

Data Collection by Convergence.

Analysis: invoices, CSRs and other records analyzed for audit “finds” utilizing various audit methodologies.

Recommendations: Submit recommendations for expense reduction through intermediate reports throughout the project.

Approval: Customer approves recommendations before the realization stage.

Securing the Expense Reduction: Work with the operator and Customer to secure the expense reduction .

Verification of Expense Reduction: Convergence and Customer verify that an expected credit is received and/or an expected expense reduction appears

on a bill.

Escalation: Customer used for vendor escalation during project.

Project Management: Weekly status calls and maintaining a “Savings Tracker” that tracks all Recommendations during each phase of the project.

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Some Audit Business Cases

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De PersgroepTEMAudit• Optimization for Benelux• 2.500.000 € in scope• 300.000 € savings realized

FedEx TEMAudit• Optimization for 30 countries• 3.000.000 € in scope• 840.000 € savings realized

Deutsche BankTEMAudit• Audit for Emea• 60.000.000 € in scope• 3.000.000 € savings realized

Gerber ScientificTEMAudit• Optimization for 15 countries• 600.000 € in scope• € 168.000 savings realized

Immediate decrease of telecom spend during the first year by means of controlling invoices, correcting historical errors and optimization of tarif plans up to 12,5% to 25%.

Optimization of telecom spend encompasses a lot more than contract negotiations only!

MIOTEMAudit• Optimization for 2 countries • 144.000 € in scope• 16.688 € savings realized

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TEM Experience>

<< >>

TEMSolutions

TEMCare

TOPSS

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Managed Services: TEMCare

Core Technology

TEMCare Base – Host & Load

TemCare Advanced - Invoice ProcessingAuditing & Dispute MgmtOrder Mngmt Functionality

TemCare Premium – Full Outsourcing for Fixed, Mobile & Datacom

TEMSolutions – Professional Services

Suite of “packaged” managed services and professional service offerings

Three (3) “packaged” layers

Optional services in every layer

SLAs in every layerProfessional services

at any layerAll built on advanced

technologiesDesigned for rapid

time-to-value

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TEMCare™ Base – Host and Load

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Core Technology

TEMCare Base – Host & Load

Convergence performs:Invoice acquisition,

loading, & tracking Reporting on carrier

invoice receiptBill receipt assurance

testing You perform:

Cost center allocations

Invoice approvalsInventory discoveryInvoice dispute

managementAdditional assurance

testing

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TEMCare™ Advanced - Invoice Management

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TEMCare Base – Host & Load

TemCare Plus - Invoice ProcessingAuditing & Dispute MgmtOrder Mngmt Functionality

Services Delivered by Convergence:

Receive electronic customer/carrier data

Load fixed/mobile invoices

Invoice managementAssurance testingInventory discoveryInvoice allocationsInvoice dispute

reportsOther reporting and

analysis

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TEMCare™ Premium - Fixed & Mobile Services

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TEMCare Base – Host & Load

TemCare Advanced - Invoice ProcessingAuditing & Dispute MgmtOrder Mngmt Functionality

TemCare Premium – Full Outsourcing for Fixed, Mobile & Datacom

Extend Enhanced Invoice Processing to Lifecycle Management

Fixed line Services Provisioning Contract management Dispute resolution

Mobile Services Catalog management Device procurement Rate plan optimization

Integrated Fixed & Mobile Integrated technology

and services for communications lifecycle management

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TEM Experience>

<< >>

TEMSolutions

TEMCare

TOPSS

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TOPSS – TEM Outsourcing & Professional Services Solution

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Supports Full Telecom Lifecycle Management TEM Initiative

TEMAudit spend reduction program

TEMInventory database build

TEMCare Managed Service

Technical Implementation services

Business Implementation Services

Selection of TEMSolutions Professional Services

Validation

Optimization

Contract Management

Optional Mobile Fleet Management Services (EMM/MDM)

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Enterprise Mobility Management

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One price per user per month

Product Catalogue

Logistic Full services

Help Desk, Incidents, Maintenance, Troubleshooting, Self Srvice

Support Portal, Performance Monitoring, Tuning.

Financing solution

Manage your operator subscriptions and options

Single Point of Contact with the operator regarding: Sim Card management

Activation or Deactivation of mobile numbers

Split Billing management

Roaming questions

GPRS and Data activation

Management of transfer GSM number

Consulting

GSM Policy

GSM Book

User profile

HW Optimization

Choose the right operator or subscription

Asset Management

On-site support

….

Mobile Device Management

Real Time Expense Management

Security Management

Device / User Authentication

Device Configuration

Device Security

Malware Protection

Policy Enforcement

Remote Lock & Wipe

Security Updates

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Questions & Answers

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Additional Resources

Rivermine / Emptoris / IBM > www.rivermine.com www.emptoris.com

Jaspersoft > http://www.jaspersoft.com/

ECONOCOM > www.econocom.com

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Thank you for your attention

Presenter:Vladimir [email protected]

State of the Art in Telecom Expense Management