TELUS Work Styles Copyright © TELUS Corporation. All rights reserved. Neither the whole nor any part of this work maybe copied, scanned, reproduced, or.

TELUS Work Styles

Copyright © TELUS Corporation. All rights reserved. Neither the whole nor any part of this work maybe copied, scanned, reproduced, or transmitted, in any form or by any means without the prior written permission of TELUS Corporation. (The information contained herein is the confidential information of TELUS Corporation. No disclosure or use of any portion of this confidential information shall be made without the prior written authorization of TELUS Corporation).

Chuck Healy (506.645.9848)

Account Executive – Public SectorNew BrunswickMay 10th, 2015

[email protected]

AMANB / AAMNB 39th Annual Conference / 39e Conférence annuelle Moncton - Delta Beauséjour

Agenda

Strategic intent for TELUS Work Styles

Our Work Styles evolution

What we learned

1

2

3

Trend: a changing workforce and workplace

“The Canadian mobile worker population is set to increase from 12.1M in 2012, accounting for 68.9% of employed Canadians, to 13.3M in 2016 or 73% of the workforce.”

Source: IDC’s Canada’s Canadian Mobile Worker 2012 – 2016 Forecast

Work Styles® gives our team members the flexibility to work when and where they are most effective so they can focus on

supporting an exceptional customer experience.

Our strategic intent

Resident

Mobile

At-home

Strong Customers First commitment High team member engagement Strong performance development process Established Work Styles technology roadmap Feedback for continuous improvement

Foundation for Work Styles

Customers First

Engagement

Performance development

Technology

Feedback

Evolution of Work Styles at TELUS

Strengthening the cultural foundation

Sh

ift

tow

ard

s W

ork

Sty

les

cult

ure

at

TE

LU

S

Technology maturing, competitive demands increasing. Challenge – no guiding policy, inconsistent application

Introduction of Work Styles concept

The Work Styles program and the Real Estate strategy blend National policy launched Scope and target are solidified.

2007-2009

2010-2011

2012-2013

2006

The project rollout continued Governance model created focusing on obtaining

feedback and deploying improvements Consolidation in major centres completed

2014

Business ownership for Work Styles

2015+

Business as usual and focus on further adoption

TELUS Example

Our goal for 2015

Mobile or At-home

70%

Resident

30%

Targets apply to team members across 14 buildings in major cities. (~15K)

Benefits of a flexible work environment

Return on investment

Return on employees

Return on environment

Financial, Social and Environmental

Financial, social and environmental benefits to TELUS

Return on investment

Projected net cash flow savings of $166 million over 20 years from ongoing real estate consolidation and optimization

Projected net cash flow savings/avoidance of $63.5 million over 13 years from our investment in collaborative technologies (incl. Telepresence) and reduction in travel

Team members

Increased employee engagement scores from 53% to 85% over 7 years

Work Styles program satisfaction rate of 95% at the end of 2014

Environment

5640 Tonnes CO2e avoided in 2014

22.7 million km & 1.3 million hours in commuting saved

We continue to strengthen our employer brandQuarterly new hire survey reports show Work-Life Flexibility to consistently be a talent attractor for TELUS.

5TOP

…reason why applicants

accepted the TELUS Offer

3TOP

…factor applicants found unique or

different about TELUS compared to other

companiesSource: TELUS 2014

New Hire Surveys (n=1525)

Work-Life

Flexibility

Our technology enables productive work behaviors

No matter where we work, the technology that TELUS provides helps employees:

Perform work to a higher degree of quality More efficiently complete work Effectively collaborate with others Be more productive

Holding ourselves to a higher standard

Technology didn’t solve our challenges, it enabled us to

solve our challenges.2012 industry av-erage

2014 Q3 TELUS0%

25%

50%

75%

100%

39.0% 34.6%

45.5%

Str

on

gly

ag

ree/

agre

e

34.6%

Validating the effect of Work Styles on productivity

TELUS Work Styles is proven to:

Support work-life balance

Improve employee retention

Deliver consistentproductivity

Source: TELUS-Ivey Work Styles Study, 2014

What we have learned

Seek stakeholder engagement early in the process - senior executives, enabling units, business leaders

Validate role fit; Work Styles is a privilege for team members not a right

Communicate transparently and ensure strong change management

Seek continuous feedback - engage leaders and team members on issues and actions to improve

Create a governance program – embed Work Styles into all people programs

Real Estate

HR

Finance

IT

Sharing our Work Styles success with others

Leadership

• Are your employees empowered to make decisions?

• Do you have the leadership and culture to support teams when employees start to work in different locations?

Digital Readiness

• Is your organization able to support diverse learning styles, demographics and geographical locations?

• Do your employees understand not only how to collaborate, but when to use specific tools and why?

Technologies

• Do you have the hardware and technology required to provide secure flexible work options?

• Do leaders role model the right behaviours to promote new technologies and support adoption across your organization?

Flexible Work Styleshave multi-faceted

requirements

Consulting ServicesWorkshops

Introducing the TELUS Transformation Office (TTO)

Leadership & Organizational Change

Digital Readiness &Connected Learning

Flexible WorkStyles

Strategic Planning Pilot Support

Fo

cus

area

sS

ervi

ce a

reas

Web: www.telustransformationoffice.com

How can TELUS help specific to Work Styles?

Flexible Work Styles

1. Strategic planning – where are you at now/where should you be

2. Planning & implementation workshops

3. Technology solutions

4. Organizational and personnel change management practices

5. Toolkits & adoption collateral

telus.com/workstyles

Chuck Healy (506.645.9848)

[email protected]

Questions?