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Telephone EthicsTelephoneEthicsisthe telephonemanners,polite behaviourtataAssociationinthe telephone (accept-contactphone)which includespeakingin a clear,firm,was impressedkind,warm and friendly.
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In everyday life,there is no doubt we are in constant communication with many people. One form of communication that connects when two or more people in one room is not a telephone . The telephone is a communication tool that is used to deliver voice messages , especially messages in the form of conversations
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And in the world of officecommunicate using the telephone is something that is often done . Either with the internal company ( head of the company , the difisi , other employees ) and external parties companies (lender , investor , customer , client ) . For that to know how and ethics when on a call, either when he received the phone and call.
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Important things when using telephone callDont let the phone rings 2-3 times immediately lift.
Listen to the conversation partner and concentrate with the caller (not daydreaming).
Speak politely and warmly, avoid words that could offend the caller.
Give appropriate responses and straightforward.
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Next...Speaking as necessary with the sound volume is quite clear firm, smooth and warm and friendly.
Prepare the necessary equipment when going to call, as the destination phone number, notebooks, and pencils. Afterwards ask whether the receiving phone have time to talk.
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How to use telephone??Hold the telephone handler, using the right hand, hold the phone close to your ear, the microphone should not be too close to the mouth.
Try our breath when speaking of call does not sound like a snort.
Say the greeting.
Ask the caller's identity.
Use the "Smiling Voice" and "Pitch Control" during the conversation took place.
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Next...6) Listen carefully and sentences message callers.
7) If you dont understand, it would not hurt you to repeat the question.
8) End the conversation with the greeting.
9) Put the phone down properly and snugly in position.
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How to make a telephone call..??1. Prepare the phone number to be contacted2. Tap the destination phone number and when it is connected and the addressee has been lifted, say hello. Before expressing the intent and purpose make sure that the correct destination number.3. Name your identity clearly and put forward your wishes to speak to the intended person.4. Give the impression is always friendly and say hello cover to end the conversation.
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How to receiving a good telephone call??
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How to receiving a good telephone call??
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Things that should not be done when using a telephone communication
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