Bridging Telephony and Software Synapse can work as a Standalone system or can work as a bridge between IPPBX and Software Application 201 202 203 IP PBX 2 Port PRI Card PRI Service Provider LAN Enjay Synapse Server The Business Telephony Integration Solution All logos and trademarks belong to their respective owners. PRI, VoIP, PSTN,GSM Integration with all popular EPABX Integration with any software Recording and reporting of all calls Extensible with addons Multi level IVR 101 102 103 Scalable PC architecture Disaster Recovery(Mirroring) * Branch Connectivity Digital Setup BTI (Business Telephony Integration) Connectors for SugarCRM * Java/DotNet API for Software Integration * EPABX Integration Advanced Call Distribution Advanced IVRS * Call Recording Internal and External Standard compressed format API Integration * SMB sharing Easy Search Reporting Preset Reports Save Search Customisable Email Scheduled reports Export to Excel and PDF Synapse Server Features PBX Features Calling Rules (Inbound/Outbound) Music on Hold Multi level IVR * Advanced Call Forward Call Pickup Call Management Monitoring (Spy,Whisper,Barge) Ring Groups Follow Me Advanced Call Forward Call Pickup Technology Advantage 104 Linux Voice SMS Synapse Firewall Storage Device ThinClient CRM www.heminfotech.com
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Telephony Integration With Crm - Enjay Synapse plus
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Bridging Telephony and SoftwareSynapse can work as a Standalone system or can work as a bridge between IPPBX and Software Application
201 202 203
IP PBX
2 Port PRI Card
PRI Service Provider
LAN
Enjay Synapse ServerThe Business Telephony Integration Solution
All logos and trademarks belong to their respective owners.
PRI, VoIP, PSTN,GSM
Integration with all popular EPABX
Integration with any software
Recording and reporting of all calls
Extensible with addons
Multi level IVR
101 102 103
Scalable PC architectureDisaster Recovery(Mirroring) *Branch Connectivity Digital Setup
BTI (Business Telephony Integration)Connectors for SugarCRM *Java/DotNet API for Software Integration *EPABX IntegrationAdvanced Call DistributionAdvanced IVRS *
LinuxVoice SMSSynapseFirewallStorage DeviceThinClient CRMwww . h em i n f o t e c h . c om
Enjay Synapse Addons
The unique architecture of Enjay Synapse makes it extensible. With lots of Addons and Extensions for further development, the possibilities are unlimited.
Extending Enjay Synapse
Enjay SynapseAPI Addon
Enjay SynapseCall Me Back Addon
Enjay Synapse Outward Conference Addon
Enjay SynapseVoice Broadcast Addon
Enjay SynapseSugarCRM Connector
Enjay SynapseMCRM Addon
MCRMMCRM
MCRM
All logos and trademarks belong to their respective owners.
LinuxVoice SMSSynapseFirewallStorage DeviceThinClient CRMwww . h em i n f o t e c h . c om
Enjay Synapse API Addon
Integration with any software
Supports any browser based application
Supports Windows or Linux based application
Supports hosted or onsite software server
SugarCRM connector for CRM
Software Integration with telephony using Enjay Synapse API
Synapse API Libraries
Training and documentation
Online Training
Sample Codes
Hand holding for Implementation
Role of Enjay in Synapse APIAPI Adon
Enjay Synapse Call Me Back Addon
Instant call to website visitor
Track calls in reports
Recording for calls
Simple script which can be uploaded on any website
Name
E-mail
Number
Your name
Your email
0XXXXXXXXXX
Connect with every singe website visitor using Enjay Synapse Call Me Back Addon
1 2
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LinuxVoice SMSSynapseFirewallStorage DeviceThinClient CRMwww . h em i n f o t e c h . c om
Enjay Synapse Outward Conference Addon
Internal/External participants
Scheduler
Can be organised by external number
Secure PIN enabled conference
Live Status
Join/Unjoin any participant
Mute/Unmute participants
Multiple simultaneous conference
Add more people Inline call
Multi Party Outward Conference Addon
All logos and trademarks belong to their respective owners.
Enjay Voice Broadcast Addon
Broadcast voice messages as calls
Easy to use
Excellent Reporting
Feedback Campaigns
Auto retry for unanswered calls
On Premise Setup
Easy to use Voice Broadcast Mechanism
LinuxVoice SMSSynapseFirewallStorage DeviceThinClient CRMwww . h em i n f o t e c h . c om
Enjay Synapse SugarCRM Addon
Easy to Install
Incoming Call Popup
Click to call
Popup the Customer name on incoming call
Call Relation to Contact
Call Assignment to User
Compatible with multiple Synapse Servers
Ready to use SugarCRM Connector
All logos and trademarks belong to their respective owners.
Call Recordings in CRM
Enjay Synapse MCRM Addon
Not a full fledged CRM
Limited modules for ease of use
Provides easy contact management
Incoming call popup
Click to call
Recording links of calls in CRM
Supports import of data from any software
Software Integration with telephony using Enjay Synapse API
MCRM
MCRMMCRM
LinuxVoice SMSSynapseFirewallStorage DeviceThinClient CRMwww . h em i n f o t e c h . c om