Telephone Coordinators Meeting

Telecommunications Services

Telephone Coordinators Meeting

Ben Linder RoomFebruary 17, 2005

Telecommunications Services

Agenda

• Introduction – Dave Barta

• Ernestine Phonetic Directory – Eric Fullar, Devlin Gray

• Conference Calling Options – Lois Johnson

• Xmobile Extension to Cellular – Eric, Lois

• IP Phones Plans and Progress – Eric, Devlin

• Communications Closet Upgrades – Cal Hilkey

• Cell Phones – Lori Hansell, Dave

• Video Conf. Update – Dave

• Electronic Forms – Bobbi Bothel

• Billing Issues – Mary Wedmore

• Directory Overview and Updates – Bobbi

Telecommunications Services

Ernestine Numbers• To have your call forwarded - dial 346-0000• To have the number read to you - dial 346-0001• To have the email address read to you - dial 346-0003• To have the extension number of the phone you’re

calling from read to you - dial 346-0010• To correct the pronunciation of your name –

dial 346-0000 and press *• Ernestine Help desk - 346-5966• Ernestine Info

http://telecom.uoregon.edu/ernestine.htm

Telecommunications Services

Conference Calling

Standard Conference Calls

• Analog Sets – 3 locations with at least one on campus

• Digital Sets – 6 locations with at least one on campus

• Cost – Any long distance calls are $.06/minute/location

Telecommunications Services

Conference Calling (cont.)Meet-Me Conference Calling

• Six parties dialing into a designated campus extension• Access code required for entry

• Department can own their own meet-me number or telecom can issue one for temporary use

• Cost: Department owned lines:– $25 setup fee– $5/month

Temporary Users:– $15/use

Telecommunications Services

Conference Calling (Cont.)

AT&T (SBC) 800 Meet-Me Calling

• Up to 50 parties dialing into an 800 number (International must dial regular Long Distance)

• Call Telecom Services to get the number and access code. We need the INDEX for billing.

• Cost: $15 setup plus $.08/minute/location

Telecommunications Services

IP Phones Plans and Progress

Traditional Telephones

Voice over IP System

PBX System

To Qwest

To AT&T

Call Controllers

Media Gateways

To Qwest

To AT&T

Campus Data network(TCP/IP)

Telecommunications Services

Communications Closet Upgrades (Cont)

Telecommunications Services

Cellular TelephonesOptions: WSCA Contract

– Verizon – Through Telecom Services – List less 15% (soon to be 19%)• http://www.verizonwireless.com

– ATTWS/Cingular – Through Telecom Services – List less 14%• http://www.attws.com

– Nextel, Sprint– Problems with T-Mobile

• Number Portability• Forms at: http://darkwing.uoregon.edu/~telcom/forms-

Form12.htm• Rental Phones• Disposal• Blackberry• The future – 802.11, multi-mode• Contact: Lori Hansell, [email protected], 6-1035

Telecommunications Services

Electronic Order Forms

• Order forms are available at:

http://telcom.uoregon.edu/Department-Cord.htm

• Order forms can be done in two ways:

– PDF : • Fill in online, but must be printed out and faxed or mailed

– Word: • Can be treated like PDF -OR-• Save as a template then email completed word document

as an attachment to [email protected]

Telecommunications Services

Billing Issues

Telecommunications Services

Billing Issues (Cont.)

Telecommunications Services

Billing Issues (Cont.)

Telecommunications Services

Directory Systems Overview

• Source – Online, printed, and Ernestine dirctory information is pulled from Banner HRIS

• View lists at http://duckweb.uoregon.edu/telecom/dir_review.html

• Telecom can change ADDRESS, EMAIL, PHONE NUMBER. All other changes are through forms to HR.

• Flexibility on arrangement and information of deparmental listings

• Make changes all year. Submit via email, fax, or campus mail.

• Changes to online and Ernestine directories downloaded nightly.