Telepacific's Hosted Telephone System

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TelePacific Communications

Hosted Telephone System

Bob Moore

TelePacific Enterprise Business Consultant

858-200-2622 Direct Line

[email protected]

Connect. Cloud. Continuity.

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Telecom is complicated. We aren’t.

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Why TelePacific is Different

Voice Quality, Guaranteed -

Since TelePacific owns its IP network, voice never touches the Public Internet!

99.999% Uptime

TelePacific is the Largest CLEC in CA, Nevada, and Texas.

Largest competitor to at&t and Verizon

Over 40,000 Business Customers

TelePacific Provides Everything including Telephones

Nothing for the Customer to buy!

Trade-in Program for Customer’s old phones.

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Total Cost of Ownership

Source: Wilkofsky Gruen Associates analysis

What potential hidden costs are NOT included if I own my system?

Add-ons Headcount fluctuations Support plan

Support plan Maintenance plan Service

Equipment warranties Replacement costs Software upgrades

Training classes

Beware of what is “under the water”. It wasn’t the tip of the iceberg that sunk the Titanic!

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Hosted PBX: the time is now

Cloud-based communication is growing quickly

As testament to the growing demand for cloud-based communications, Frost & Sullivan has documented a rising adoption in Hosted IP telephony lines and projects continued strong growth in the near future.

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Hosted IP Telephony Lines (Millions) – North America

16.0

14.0

12.0

10.0

8.0

6.0

4.0

2.0

Source: Frost & Sullivan

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Put an End to Obsolete Technology

Technology without Upgrades

Equipment Purchase Time

Va

lue

With Hosted PBX, you always stay abreast of improvements in equipment and networks

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Hosted PBX: dawning of a new era

Source: Frost & Sullivan

Greater flexibility during rapid growth or downsizing

Eliminate the cost and hassle of multi-vendor products

Faster access to advanced technologies/capabilities

Superior application/network performance via SLA

Superior redundancy/disaster recovery capabilities

Integrate multiple, geographically-dispersed locations

Prefer operating expense (OPEX) vs. capital expense (CAPX)

Lower cost of ownership than premises-based

Why are businesses choosing hosted PBX?

Don’t be left behind!

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Blanket Network: Regional & National Coverage

Local service in CA/NV/TX

Largest competitor to ILECs in CA/NV

50,000 fiber strand miles

MPLS IP network with CoS

Multi-location haven for businesses anchored in our local access network

One provider…one point of contact… one invoice…and fewer headaches

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Full feature IP phones

HD voice

Power over Ethernet

Dual switched Ethernet ports

Music on hold

Caller ID name and number

Shared line appearance

Voicemail

Customized Solution

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Customer Premises Architecture

Superior hardware infrastructure

Cisco Routers & POE switches included allowing for:

Site survey before installation

End-to-end QoS

Better remote support capabilities

Simplified implementation, management, and maintenance

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Polycom Ethernet Lineup

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Polycom Gig-E Lineup

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Cisco IP Phone Lineup

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Unified Communications

Tools that allow your employees to always be reachable, always be available, regardless of their physical location

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Your Solution: Hosted PBX

• Administer User Features • Group Feature Management • Call Logs • Visual Voicemail • Find Me/ Follow Me • Anywhere Mobility • Virtual Fax

• Large LCD Screen • HD Voice • One Touch Soft Keys • POE, Ethernet Switch • Shared Call and BLF • Transfer, Conf, Park, Fwd, DND • Plug and Play Deployment

• Presence Management • Real Time Call Status • Call Control / Settings • Instant Message (with Gmail Users) • Video Chat • Call and IM History

• Selective Mode • On Demand Mode • Supervisor Role Option • Live Monitoring, Call

Tagging and Archiving • HIPPA and PCI Compliant,

100% Secure

• Real Time Queue Status • Web Based Client • Agent Call Control • Pooled Resources • Skills Based Routing (DNIS) • Queue and Agent Reports • Rollout Q1 2014

Capabilities to meet your

business needs today and tomorrow

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Hosted PBX – your solution diagram

San Diego, CA Tulare, CA

Remote User

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Fully Managed Offering

24x7x365 support

100% U.S. based technical support from four geographically dispersed call centers

customized system design session

full turnkey installation

custom training program

dedicated…

project manager

solution architect

account manager

single consolidated billing

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Intuitive Browser-based GUI Interfaces

Easy customization of:

- Voicemail configurations

- Exportable call logs

- Call flow manipulation

- And more…

Easy customization of:

- Group features

- Auto attendant

- Hunt groups

- And more…

Individual User Portal Administrative Portal

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Business Communicator: UC application

Unified Communications Application

Soft-phone/soft-client functionality

Ability to place and receive calls from a users PC or smartphone (iPhone and Android)

- Instant Messaging

- Video Calling

- Call Control

- Click-to-Dial

Presence tool to know the status of your chosen contacts

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Does the TelePacific solution utilize the public internet for VoIP?

No, we don’t. TelePacific provides private access circuits for voice and data services to our customer’s

locations. Calls traverse the TelePacific private, secure network to the PSTN. We provide end to end QOS,

calls never touch the public internet providing SLA’s of 99.999% uptime!

What happens to my service in the event a natural disaster?

The HPBX application servers are housed in geographically diverse SAE 16 data centers providing full

redundancy over the TelePacific private network- assuring the confidence of your solution being “always in

service”.

Do I still call my phone vendor for support?

TelePacific provides one contract, one contact, one number to call for all your telephony hardware and

connectivity needs. TelePacific is a 24/7/365 company and are always available!

When will my HPBX system become obsolete and need to be upgraded?

Technology upgrades are now the responsibility of TelePacific. We make sure our customer’s enjoy the latest

and greatest technology. Your HPBX solution may well be the last phone system you will ever need.

Hosted PBX – Why is TelePacific The Right Choice?

TelePacific’s Solution Addresses Common Concerns and Issues

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User Portal

Send to voicemail based on call criteria (all calls, busy, unanswered calls)

Setup voicemail-to-email and voicemail greetings

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User Portal: Account Tab

Fully customizable call logs for every user

List by:

• All Calls

• Call Type

• Date of Call

• Time of Call

• Length of Call

Easy one click to export to Excel

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User Portal: Find Me Simultaneous Ring

Set up calls to automatically ring up to 10 alternate phone numbers and ring simultaneously or sequentially

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User Portal: Voicemail

Send to voicemail based on call criteria (all calls, busy, unanswered calls)

Setup voicemail-to-email and voicemail greetings

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Admin Portal: Group Tab

Manage features that apply to all users

Update password & recovery email address for end users

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Admin Portal: Group Tab/Time Schedule

Create business hours and holiday schedules

Edit or delete existing schedules

One of the first features to set up

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Admin Portal: Auto Attendant

Self-administered auto attendant

Select from standard greeting/custom greeting upload

Record a custom greeting to include prompt dialing instructions

Activate optional extension dialing

Set Prompt actions

Customizable call flow adjustments from anywhere

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Admin Portal: Advanced Hunt Groups

Utilizes all lines in a group to prevent unnecessary busy signals. When calls are generated to a line that is busy, calls roll over to next number in Hunt Group.

All or selected users can be added to the hunt group. Additional customization includes call waiting, number of rings before skipping to the next user and call forwarding after a preselected number of rings.

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Receptionist Dashboard

Intuitive attendant console that manages high volume call distribution for front-desk operators through remote control of their desk phone

Integrated contact status of all employees

Call statistics

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Additional TelePacfic Cloud Services.

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Executive Expertise

Dick Jalkut…13-years as CEO

Served as president, CEO, and chairman of NYNEX (Verizon)

80,000 employees

16 million customers

100+ years of senior executive experience

Major telecoms like Verizon, AT&T, Bell South, Nuvox, TCG, WorldCom, GTE, and Sprint

Monthly governance meetings

Audit committee includes former CA Governor Pete Wilson (board member since 1999)

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Network Reliability

Las Vegas-based NOC oversees our network performance 24/7/365

Restore, then repair

Proactive, preventative maintenance culture

Network Monitor delivers business-critical network data to your desktop — 24 hours a day, seven days a week via the web

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Partial TelePacific Client List