12. ACTIVATION PROCESS •Prospective customer requests for purchase of Tata Docomo voice or data connection • Sales Executive (Point of sale) will inform customer about CAF ful fillment and required documentations • Sales Executive will inform customer about activation compl etion post veri fication process • Customer will provide passport sized colour photograph, copy of proof of identity and address • Sales Executive will check whether customer is local customer or out-stationed customer • For out stationed customer, Sales Executive will cross verify local reference and on positive verification from the local refer ence, CAF fulfillment will be done • Sales Executive will assist customer in CAF fulfillment and ensure all mandatory fields are filled up • Sales Executive will verify copy of POI and POA against originals and put his stamp on the copy of POI and POA • Sales Executive will also put his stamp with t he name, address and Sales Executive code on • Sales Executive declaration on CAF • Sales Executive will initiate activation SMS (only for Prepa y) • Distributor will receive CAF from Sales Executive • TTL representative will collect the CAF fr om distributor point • CAF audit followed by documentation entry will be done • If customer is out stationed, then local reference (LR) veri fication will be conducted by TTL • De duping(finding bulk connection in same name) will be executed • Non bulk cases will be hot-lined for Tele-verification. Customer to initiate outgoing call to 59059 , call will be routed to verification desk. (No other calls/ SMS allowed) • After positive tele-verification, activation will be done • Bulk cases will be allocated for field verification. After positive field verification, number will be hot-lined for tele-verification. Customer to initiate outgoing call to 59059 , call will be routed to verification desk. (No other calls/ SMS allowed) • After positive tele verification, activation will be done TELECOM CONSUMER CHARTER TATA TELESERVICES LIMITED & TATA TELESERVICES (MAHARASHTRA) LIMITED Page-23/ Back Page Cover page Access.Content.Solutions. 13. PROCEDURE OF TERMINATION OF SERVICES OFFERED The consumer can terminate or disconnect our service at his/her convenience. The bills are checked, reconciliation is done and any amount, if due after adjusting the outstanding dues, is returned to the consumer from his/her security deposit. This process takes a maximum of60 days from the date of disconnection.
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