ABILITY PARTNER - TELE2’S SOCIAL INTRANET December 1st, 2010
Nov 18, 2014
ABILITY PARTNER - TELE2’S SOCIAL INTRANET
December 1st, 2010
TELE2: AN EASTERN EUROPEAN GROWTH MACHINE
• 40 billion SEK in revenue
• 30 million customers in 11 countries
• Listed on the OMX Stock exchange since 1996
INTRANET 2.0: THE BRIEFInternal Communication
GOAL OF INTERNAL COMMUNICATIONS
Know about
Understand
Be involved
Support
Be committedAmbition
Interactivity
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TELE2 INTERNAL COMMUNICATIONS SWOT
My Voice: results above benchmark
Tele2 Way is very strong and gives the company one culture
Challenger: one clear internal image
My Voice: good results, but not yet best in class
Group not completely mature in terms of internal communications
Mostly top-down communication
Organizations can no longer ignore the social media and Intranet 2.0
A lot of employees are probably talking about their company, and we are not part of the conversation
Arrival of the Digital Natives in organizations
Learn from each other / best practices: copy with pride
Experience and knowledge are with the people, not with the company
BUSINESS OBJECTIVES OF INTRANET 2.0
BUSINESS CASE
“Today’s solution needs to be upgraded with more functionality, such as authentication, personalization of information
and collaborative tools, in order to support the requirements from the users and improve the benefits for our employees.
A more personalized intranet will increase usage, information and knowledge sharing as well as boost productivity”.
• Direct Cost Savings Reduction of time spent on looking and searching for Information
(1 minute per employee & day – x kEUR annually, which is per se enough to support the business case) • Empowered and better educated staff
Staff have the ability to find out information for themselves, independently Staff have the ability to share ideas, ask questions to others and learn from one another Staff will be better trained and live the Tele2 values
• Improved Communications Corporate communications can be passed down to employees in a variety of formats
• Run Business Applications The Intranet can be used to deliver a massive range of systems and software to employees, such as
time sheet systems, facilities booking, order tracking, HR systems, central address books etc. Get real time Management Information on the status of business applications that run on the Intranet.
• Improved access and detainment of company knowledge The Intranet should act as a central knowledge storage facility
Total calculated savings: x kEUR
Pay-back: x month
ROLL-OUT: PHASE 1 -INFORMATION & PERSONALIZATION
Main functionalities
• Top-down information• Company news• Personalization of tools and
information, rss feeds
• Consistent information to large groups of employees
• Possibility for every employee to fine-tune his/her information and tools
• Get informed instead of having to search for information
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Benefits
ROLL-OUT: PHASE 2 - COLLABORATION
• Personal profile• Communities• Activities• Blogs• Wikis• Bookmarking
• Being updated and informed• Being efficient by tapping into others’
expertise as mentors and consultants• Share and find knowledge, ideas, best
practices• Collaborate efficiently within restricted
or open communities• Re-use solutions and formats• Horizontal communication and
collaboration • Bottom-up communication
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Main functionalities Benefits
INTRANET 2.0: THE PROJECTInternal Communication
PROJECT BACKGROUND
• Tele2 is a fastly growing company• History of quick decisions and flat organization • The Tele2 Way
PROJECT BACKGROUND - TELE2 INTRANET
ARCHITECTURE AND DESIGN
Blogs
Blogs
PROFILES COMMUNITIES BLOGS WIKIS
LOTUS CONNECTIONS 2.5
NetherlandsDate - DomainHeadline +Date - DomainHeadline +Date – DomainHeadline +
Logo
Gadget Gadget
MY Bloggs
1. The customizable area contains movable gadgets with limited resizeability, i.e. with predefined, grid adjusted sizes.
2. Scrollable accordion list. An expanded item shows the introduction of the article within the gadget container. Only one item at a time can be expanded.
3. One row headlines. Text string shall be truncated to manage overflow.
4. Domain is a link to filtered news list with news only from that domain, i.e. global, country etc.
5. When the gadget toolbar is clicked, the user is presented with choices to move, resize or delete gadget.
6. N/A7. N/A8. N/A.9. Sub menu shows items one level down
from top. 10. Tools menu with global functions. Needs to
be defined.
1
23
4
5
MY UPDATES PROFILES COMMUNITIES BLOGS FAVOURITES FILES WIKIS
MY HOME NEWS POLICIES LOCATIONS MY CONNECTIONS
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SearchABOUT TELE2 | HELP | LOGIN10
Choose Tool
BIT Information meeting2010 Nov 13th 15:00-15:30Location: Picnic area, floor 5 Kista-BIT
Freeze ends2010 Nov 13th 15:00-15:30Location:
My tools
Calendar
Tina Thuresson, TCS Billing & TM Technical Customer Support/Billing & TM, Karlskoga11-01-2010 (New employee)
Daniel Fernholm, Senior Service Manager, Göteborg Sales & Marketing Busines/Business Sales Support11-01-2010 (New employee)
Claes Löfgren, Kommersiell Produktchef, mobiltelefoni Sales & Marketing Business/Product & Marketing/Mobile11-01-2010 (New employee)
Michél Anbratt, Säljaansvarig, nya säljkanaler Sales & Marketing Residential/Residential Sales/New Channels
11-01-2010 (New employee)
Tele2 Employees
NEWS
SwedenDate - DomainHeadline +Date - DomainHeadline +Date – DomainHeadline +
IN FOCUS
Archive
Image Date - DomainHeadline Date - DomainHeadlineDate - DomainHeadlineDate - DomainHeadline
Image
Image
Image
3
Gadgets:The Gadgets are:Existing info but in gatget form:-Tele2 & Telecom in the Media- Tele2 TV- NOC messages- BIT System Status info- Tele2 CommercialsNew frames:- External feeds such as DN (Generic gadget such as iGoogle)- Connections RSS feeds
All Monitored Systems are OK!
Info
BIT System Status Info
i
Digitala Trender 2010:3Användarstyrd IT16:29 2010-01-13, Daniel NilssonVad är Sociala Media:Nytt sätt att jobba16:29 2010-01-13, Nathalie TchorekHarris’s Blogg:New office in Russia16:29 2010-01-13, Harri Kopponen
M O D E L
1. The customizable area contains movable gadgets with limited resizeability, i.e. with predefined, grid adjusted sizes.
2. Scrollable accordion list. An expanded item shows the introduction of the article within the gadget container. Only one item at a time can be expanded.
3. One row headlines. Text string shall be truncated to manage overflow.
4. Domain is a link to filtered news list with news only from that domain, i.e. global, country etc.
5. When the gadget toolbar is clicked, the user is presented with choices to move, resize or delete gadget.
6. N/A7. N/A8. N/A.9. Sub menu shows items one level down
from top. 10. Tools menu with global functions. Needs to
be defined.
MY UPDATES PROFILES COMMUNITIES BLOGS FAVOURITES FILES WIKIS
MY HOME NEWS POLICIES LOCATIONS MY CONNECTIONS
SearchABOUT TELE2 | HELP | LOGIN
Date - DomainHeadline Date - DomainHeadlineDate - DomainHeadlineDate - DomainHeadline
Image
Image
Gadgets:The Gadgets are:Existing info but in gadget form:-Tele2 & Telecom in the Media- Tele2 TV- NOC messages- BIT System Status info- Tele2 CommercialsNew frames:- External feeds such as DN (Generic gadget such as iGoogle)- Connections RSS feeds
D E S I G N
RESULT
• Connections in production for less than 2 months
50+% of SE and NL logged onto Connections 148 communities 92 blogs General positive trend – but continuous communication and
training are required Few support requests due to Early Adopter phase Employees gain in visibility Too early to evaluate further business benefits
WE FORGOT, MISSED AND LEARNED
• Prepare the organisation – Middle management• Train people• Set a good support organisation to answer questions
and help out• Favour mandatory usage, move processes• Be aware that implementation takes time
Connections requires adaptation: technically organisation-wise
PERSONAL LESSONS LEARNED
• Usability and attractivity are highly important in web 2.0• Providing an idea is not enough for everyone – be
specific• Communication is key• Vital role of ambassadors• There is a meaning behind the buzz words
Innovation Collaboration Communication
WHAT’S NEXT?
• Roll-out of remaining countries• Document management• Enable Mobile access• Changes driven by the organization
THE BEST DEAL