Catholic University of Santiago Guayaquil Business specialization tutorial work ¨Tecnological Communication (Claro case) tutor: Max Galarza Business English I Members of the group: Karen Solórzano Santos Alissa Solá Loffredo Eliana Valarezo Añazco Dario Vidal Zapata Tutorial grade 10
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Catholic University of Santiago GuayaquilBusiness specialization
tutorial work ¨Tecnological Communication (Claro case)
tutor: Max GalarzaBusiness English I
Members of the group:Karen Solórzano Santos
Alissa Solá LoffredoEliana Valarezo Añazco
Dario Vidal ZapataTutorial grade 10
Company ¨Claro¨
together
262 million wireless customers.30 million fixed lines17 million broadband accesses.16 million cable TV subscribers.
CONECEL S.A
"Más cerca, más Claro“
“Mas cerca mas claro“ Closer, clearer
“Claro que si“ Yes indeed.
Informal calls
Formal calls
ACTITUDE
example
in order to have a successful cal l :
Confident
Schedule…
If there is any problem….
damaged product
or service
Conclusion
• All companies have to use a formal communication, in order that the costumer can fell like he/she is part of claro’s family. And in that way the client will help to increase the company’s profits. Obviously giving good services that complement the respect to the costumer.
References
• https://www.claro.com.ec/personas/• https://www.imf-formacion.com/blog/prevencion-
riesgos-laborales/actualidad-laboral/comunicacion-formal-e-informal/• https://es.scribd.com/doc/47992085/COMUNICACI
ON-FORMAL-E-INFORMAL-EN-LAS-ORGANIZACIONES
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