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T E C H N O LO G Y - P O W E R E D E N T E R P R I S E S U P P O RT S E R V I C E S P L AT F O R M

C O R P O R A T E P R O F I L E

E S TA B L I S H E D I N 2 0 0 0 , H E A D Q U A R T E R E D I N B A N G A L O R E W I T H O F F I C E S I N M U M B A I , D E L H I , C H E N N A I , H Y D E R A B A D & P U N E

› ISO 9001:2008 certified › Handling 50,000+orders

/requests month-on-month › Enabled via state-of-the-art,

comprehensive technology platform

Operational Presence: Delhi, Gurgaon. Noida, Lucknow, Kolkata, Mumbai, Pune, Hyderabad, Vizag, Bellary, Bangalore, Chennai

Headquartered in Bangalore., SuperSeva Services Private Limited, was founded in the year 2000. Since inception, SuperSeva has been providing comprehensive Enterprise-centric services of global standards that enables enterprises to conduct business more efficiently. Today, SuperSeva is India's undisputed leader in the Enterprise Support Services domain, serving more than 100 clients at over 300 client locations nationwide.

SuperSeva, designs, builds and operates technology-enabled business support solutions for Fortune 500 companies and also provides a complete range of Enterprise Support Services by leveraging our domain and business expertise and strategic alliances with various business partners.

SuperSeva offers a full spectrum of solutions custom-tailored to address the needs of organizations, including IT-enabled Concierge Services, Managed Front Office Services, Facilities Management Services, Automated Mailroom Management, Travel Desk, Logistics Management, Employee Engagement Programs, Reward & Recognition programs, Customer Loyalty Programs and much more.

Having pioneered the IT-enabled delivery model translates to greater efficiency, easy scalability and long term sustainability. With complete focus on delivering exemplary client service and a quality management system in place, backed by an ISO 9001:2008 certification, it’s no wonder we are the vendor of choice for virtually every major organization today.

I N D I A’ S L E A D I N G E N T E R P R I S E S U P P O R T S E R V I C E S P R O V I D E R L E V E R A G I N G E N D -T O - E N D U S E O F T E C H N O L O G Y

SuperSeva now serving 100+ clients pan-India across 13 cities

M I S S I O N > A C H I E V I N G E X C E L L E N C E I N E N T E R P R I S E S U P P O R T S E R V I C E S U S I N G P R O C E S S I N N O V AT I O N A N D T E C H N O L O G Y

› End-to-end Solution › Complete Accountability on

Quality › Outcome-driven for delivering

Customer Delight

S U P E R S E V A C O R E

V A L U E S COMMITMENT

V I S I O N > T O B E T H E G L O B A L L E A D E R I N P R O V I D I N G B U S I N E S S & P E R S O N A L A S S I S TA N C E S E R V I C E S A N D T H E M O S T P R E F E R R E D PA R T N E R T O O U R C L I E N T S

INTEGRITY

ENERGISED TEAMS

OPERATIONAL EXCELLENCE

CUSTOMER CENTRICITY

SuperSeva believes in total commitment and trust by dealing with our customers in a transparent manner

The founding principle of SuperSeva is Integrity. Integrity helps us build trust and respect among all of our business relationships. Our guiding principles of integrity are our strong Code of Ethics and our commitment to uphold the highest ethical standards at all times

Our greatest asset is our people. We are committed to putting the best people, and giving them the right training, tools and resources to succeed.

SuperSeva ensures to achieve the highest possible standards in day-to-day work and in the quality of the goods and services it provides

Our customers are at the center of everything we do. Our products, services and business processes are tuned to their needs. Every action we take is aimed at doing outstanding job for our customers.

M A N A G I N G E S S E N T I A L M A I N T E N A N C E S E R V I C E S W I T H S U P E R I O R O U T C O M E S T O E N S U R E E N T E R P R I S E S A R E A B L E T O C O M P L E T E LY F O C U S P U R E L Y O N T H E I R C O R E B U S I N E S S

Single Window Vendor Management

Vendor Identification Evaluation

Database Management of Vendors

Ethical Business Practices

Converting Vendors to Collaborative Partners

› IT-enabled Delivery › Web-based Interface › Wide service Spectrum › Operational Efficiency › Nationwide Presence

A D M I N & F A C I L I T I E S

Managed Front Office Services

Facilities Management Services

Mailroom & Travel Desk Management

Other Support Services

H U M A N R E S O U R C E S

Employee Concierge Services

Employee Engagement Services

Reward & Recognition Services

Other Support Services

E N T E R P R I S E E V E N T S

Online Ticketing Platform

Corporate Event Management

Individual Party Planning

Other Support Services

L E G A L & F I N A N C E

Petty Cash Management

E-Stamping & Franking Services

Procurement Solution

Other Support Services

S U P E R S E V A E N T E R P R I S E S U P P O R T S E R V I C E S

T E C H N O L O G Y - P O W E R E D E N T E R P R I S E S U P P O R T S E R V I C E S P L AT F O R M A C R O S S A L L F U N C T I O N S

Providing solutions that create safe, secure, and high-performing workplaces for our clients.

Solutions that enable our clients’ employees and departments to perform at their best – wherever they operate.

Reducing cost and risk, and improving performance of your facilities for meeting your core business mission and goals.

Integrating hard and soft facility management services driven by a robust performance analytics engine.

H U M A N R E S O U R C E S E N T E R P R I S E S U P P O R T S E R V I C E S

PREMIUM CONCIERGE SERVICES › Bill Payments › Government Departments › Ticket Booking › Shopping Services › Passport › PAN Card › IT Returns › RTO › Bank & Post Office Work › Party Planning › Odd Jobs / Personal Errands

EMPLOYEE ENGAGEMENT SERVICES › Health and Wellness Programs › Sports Events › Cultural Activities/ Foundation Day Celebration/

Annual Day Celebration › Party Planning › Food Festival › Corporate Social Responsibility related activities › Team building activities › Team outing and group holidays › Special Day Celebrations › Rewards and Gifting › Complementary (Sponsored) Events › Super deals for employees

REWARDS & RECOGNITION › Long Service Awards › Performance-specific Awards: Individual / team awards › Occasion-based Awards: Birthdays, Anniversaries,

Weddings, Children’s Birthdays, etc. › Team gatherings / Social events › Informal Rewards: Spontaneous, economical awards

and recognition activities › Business Unit Awards for outstanding contributions

OTHER SUPPORT SERVICES › Payroll management › Training for employees › Induction Process › Background Verification › Inbound / Outbound Trainings › Resume Screening › Team Outings › Annual Get-togethers / Company Day Celebrations › Onsite crèche for babies › Onsite Utility shop for employees

CORPORATE › Health and Wellness Programs › Sports Events › Cultural Activities › Food Festivals › CSR Activities › Team building Outings › Group Holidays › Special Day Celebrations › Rewards and Gifting › Complementary (Sponsored) Events › Corporate Parties › Annual/ Company Days › Kids Carnivals › Family Days › Concerts › Conferences and Seminars like educational training for

the managers and employees, Business events, Business dinners planning, Press conferences, Networking events

INDIVIDUAL › Personal parties are special occasions for you and your

family

› At SuperSeva we treat every occasion as special and offer you a variety of options to choose from

› Our professionals plan every detail of the party meticulously and offer the best price in the industry

E V E N T M A N A G E M E N T E N T E R P R I S E S U P P O R T S E R V I C E S

A D M I N & FA C I L I T I E S E N T E R P R I S E S U P P O R T S E R V I C E S

MANAGED FRONT OFFICE Front Office Management based on pre-agreed & pre-defined SLA. › Identification of resources from renowned training

institutes › Skill based training provided by best in industry › Stringent checking system to monitor performance › Near-zero downtime › Efficient back-up team › Special training on grooming, courtesy, phone etiquette,

presentation, visitor handling, customer handling, query handling

FACILITIES MANAGEMENT Integrated facilities management service that efficiently mans the entire facility in your office all round the clock. › House Keeping › Electrical and Mechanical Management › Vendor Management › Pantry Management › Catering Services › Security Services › Mail Room Management › Front Office Management › Travel and Transport Management

TRAKMAIL AUTOMATED MAILROOM IT-enabled, web-based mail room management system for backend operations › On-site mailroom services for Inbound/ Outbound mail

management › Acknowledgement system via instant Email, SMS › Mail sorting at department level › Inter-site mail distribution across branch networks › Cost-effective postal services › Print and stationery management › Query resolution › Monthly MIS & Reporting › Vendor management

TRAVEL DESK SERVICES › Affiliations with Hotels and Airlines › Network of worldwide travel helpdesk › Incomparable cost savings and Outstanding

service delivery › Travel Desk services to companies of all sizes › Domain expertise that enables us to reach

globally to all destinations › Customized service for each corporate client › Generation of monthly MIS reports for tracking

the travel plans and their status › Travel industry related information and other

security alerts circulated to the Travel coordinator

› Disaster Management (informing the Travel supervisor in the event of any disaster)

› NASSCOM Code of Conduct that focuses on security during commute, transport and vendor selection, employee communication, and on-premise security

FACILITY HELP DESK SERVICES › SLA-based › Resource trained in handling calls, query resolution,

escalation management, vendor co-ordination › Efficient in handling of incoming calls for complaints and

faults › Registering daily callers and incident records › Follow up with vendors on maintenance related issues › Raising PO, ordering stationery, managing stock and

inventory control › Generation of monthly MIS reports for tracking of the

status of the jobs › Recording and logging all relevant information to enable

smooth process › Call handling of helpdesk queries, creating job sheets as

required for relevant maintenance issues › Complaint ticket generation with proper follow-up

TRANSPORT DESK SERVICES Focus on key industry verticals to enable delivery of comprehensive, customized logistics solutions. › Setting up the transport desk and

implementing processes › Managing all client queries on "transport and

departures" › Augment operational efficiency › Lower cost of service › Effectively addresses critical demand for

mobility

F I N A N C E & L E G A L E N T E R P R I S E S U P P O R T S E R V I C E S

PROCUREMENT SERVICES › Procurement of Stationery, Digital Accessories, Branded

Merchandise (Mugs, Corporate Apparel, etc.) › Housekeeping material at best prices in the industry › Online support › Assured quality and quantity › Forget the hassles of dealing with multiple vendors › Every job treated with sense of immediacy and

professionalism › Single point of contact between multiple vendors and

your company › Extensive vendor network operating PAN India

TAXATION & ACCOUNTING SUPPORT › Account Payables and Account Receivables › Financial Reporting › Budgeting › Depreciation & Amortization Schedule › Maintaining Employee Database › Statutory Compliance and Reporting › Onsite Helpdesk › Tax Calculation & Verification › Payroll Reconciliation

E-STAMP PAPER AND DOCUMENT FRANKING › Nationwide presence helps us to collect and deliver

documents anywhere within India › Large fleet of field executives and ground staff helps in

collection and delivery › Account Manager and Co-ordination experts provided

for every client › Tasks based on pre-agreed turnaround time or SLA

PETTY CASH MANAGEMENT › End-to-end essential cash services › SuperSeva assigns SPOC experienced in vendor

management & customer service skills › Client emails daily requirement to SuperSeva

SPOC along with scanned/ hard copy of vendor invoice and approval email

› SPOC makes online payment to vendor in 24 hours

› Consolidated invoice with management fee along acknowledgments, shared with client end of month

L E A D E R S H I P T E A M > R E L E N T L E S S LY D R I V I N G T H E S U P E R S E VA V I S I O N AT E N T E R P R I S E S N AT I O N W I D E

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RACHANA MALADAHIYAR Sr. VP – BD & Operations - Concierge Services Rachana heads the Customer Relationship management team and is responsible for driving the business growth through innovative CRM strategies. A keen business sense, innovativeness and understanding of people and processes makes her an expert to lead the CRM and strategic marketing team.

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RAJANIKANTH NARSINGPET VP – BD & Operations – Managed Services Rajanikanth is an exceptional professional in the service industry. He brings with him an impressive and well-rounded 14-year record in operations, sales and service industry. He has gained vast experience in IT Asset Management and Employee Transport Industry during the past years.

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SATHYA MURTHY M VP – Sales and Business Strategy Sathya has over 16 years of experience in insurance & service industry ranging from various Insurance and facility management services and heads our integrated facility management business. He is specialized in planning full range of client solutions that enhance employee satisfaction & also positively impact client performance.

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KRISHNA KUMAR Head - Accounts & Finance Krishna Kumar is responsible for invoicing, procurement, managing accounts payables and receivables, and fund management. He has 11 years of experience in all aspects of Accounts & Finance Management

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VISHVAS YADAV Head – HR & Staffing Vishvas plays a strategic role in team building, cultural alignment, Policy formulation apart from his responsibility of driving HR agenda at SuperSeva. Vishvas’s endeavor at SuperSeva is to position HR as a trusted Business partner and play a key role in strategy formulation in order to align HR to the business realities.

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DIVYA THAKUR Chief Compliance Officer Divya has completed her Entrepreneurship Development Program from Xavier Institute of Management and Entrepreneurship. She is in charge of all major statutory requirements and is well-versed in corporate business practices to prevent or deal with violations of legal guidelines and internal policies.

KUMUD SHARMA Chief Executive Officer

Kumud comes with a deep understanding of people and process management. Under her leadership, SuperSeva has grown manifold to become

one of the largest personal and corporate assistance program management companies. Kumud is a B.Tech. (Electronics & Communication Engineering) from BIT, Sindri and holds a Management Degree from the Indian Institute of Management (IIM), Bangalore.

SuperSeva Services Private Limited L-174, Sector 6, HSR Layout, Bangalore - 560102. INDIA Tel: +91-9590 901 901 Fax: +91 - 080 - 4110 9064 [email protected] | www.superseva.com

D E L I V E R I N G D E L I G H T A S T H E E X T E N D E D S U P P O R T S E R V I C E S A R M O F L E A D I N G E N T E R P R I S E S