Technology Investment for Mutual Insurance Companies

TechnologyInvestment

Chris Reynolds

President of Business DevelopmentIntuitive Web Solutions

Springfield, Missouri

Assess Your Strategy

Benefits of Technology

Survey of Technologies

Assess Your Strategy

What are your goals?

Is your team prepared?

Who do you trust?

What Are Your Goals?

What is your market?Examples: High risk exposures / Large agencies with many CSRs

What are your competitive advantages?Examples: Lowest rates / Least Hassle

What are your competitive weaknesses?Examples: Confusion over manuals / Lack of integration

Where are you heading?Examples: Growth / Improve Ratios

Is Your Team Prepared?

Does your staff embrace new ideas?Resistance to change results from fear of the unknown.

Do you have the support of your board?Flexibility is always required in a large implementation.

Are your employees computer literate?Computers are only as capable as their users.

Do all stakeholders have high-speed internet access?Services are increasingly moving to the web.

Who Do You Trust?

Things will go wrong.Good communication is invaluable.

Contracts do not define good work.Be realistic about the work required to implement a new system.

Referrals are priceless.The most reliable consultants are free.

Trust your gut.Find good people to work with.

Improve Quality

Increase Efficiency

Decrease Risk

Expand Reach

Benefits of Technology

Improve Quality Enhanced Services

Online Information Electronic Payments Agency Upload / Download

Increased Accuracy Online Quoting Intelligent Underwriting

Increase Efficiency

Automation Renewals Billing / Payments Printing / Mailing

Reduce Paper / Increase Speed Imaging Electronic Mortgagee Notification

Specialization (Focus on your business) Outsourced Printing Quoting Hosting

Decrease Risk Enhanced Security

Paper vs. Digital Padlocks vs. Encryption Onsite Data vs. Offsite Data

Disaster Recovery Backups Web-based Software

Distributed Risk Local Systems > Online Backups Online Systems > Local Backups

Expand Reach Website

Agents Section Resources Portal to Quoting, Payments, Policyholder Info News and Updates

Online Quoting and Applications Expected by Independent Agents Expanded to the Public

Digital Marketing Email Search Engine Optimization (SEO) Social Media

Imaging

Insurance Processing

Mortgagee Notification

Home Valuation

Agency Download

Electronic Marketing

Training Enhancement

Survey of Technologies

Website

Payment Processing

Webmail

Quoting

Risk Assessment

Backups

IP Phones

Website Goals

Improved Visibility Increased Access to Information and Services Inexpensive Marketing

Considerations Vendor / Template Hosting Content and Usability

Vendors NAMIC Web Services Local Web Company www.templatemonster.com

$$

Online Payments Goals

Easier Access to Payment Automatic Withdrawal Expand Customer Base

Considerations Cost Structure Payment Processor / Merchant Account Integration

Vendors Authorize.net ReliaFund Simply Easier Payments

$$

Webmail Goals

Reduce Costs Better Filtering / Search Unlimited Access

Considerations Administrator Access IMAP / POP Address Spoof

Vendors Gmail / Google Apps. Hotmail Yahoo Mail

$

Quoting Goals

Expand Business Improve Underwriting Increase Efficiency

Considerations Usability Underwriting Vendor Integration / Post-Through

Vendors IWS - BriteQuote AISUS Rural - MIPS

$$$

Risk Assessment Goals

Improved Underwriting Improved Rating Reduced Claims

Considerations Personal Risk / Property Risk Combined Score / Split Scores Hard Enforcement / Soft Enforcement

Vendors ISO - (A-Plus / iiX) Risk Meter - (Criminal Reports, Flood Plains) Pictometry - (Aerial Photos, Adjacent Risks)

$$

Backups Goals

Disaster Recovery Data Integrity Failover

Considerations Web / Drive / Tape Restore Speed Security

Vendors Sugar Sync Barracuda Mozy

$$

IP Phones Goals

Dependable Service Managed System Message History

Considerations Onsite / Hosted Volume Internet Speed

Vendors Vonage Aptela Ring Central

$

Imaging Goals

Paper Reduction Efficiency Redundancy

Considerations Onsite / Offsite Indexing Flexibility OCR

Vendors DocFinity ImageRight FileBound

$$$

Processing System

Goals Foundation Efficiency Automation

Considerations Local / Remote Automation Integrations

Vendors IWS - BriteCore Garvin-Allen TCCS - InsPro

$$$$

Mortgagee Notification

Goals Print Savings Efficiency Quicker Payment

Considerations High Return On Investment Processing System Integration

Vendors InsVista Lexis-Nexis ISO CV-Exchange

$

Property Valuation

Goals Improved Underwriting / Rating Reduce Fraud Efficiency

Considerations Accuracy Usability Integration

Vendors E2Value ISO HomeValue MSB

$$

Agency Interface Goals

Integrate with Agency Management Systems Increase “Ease of Doing Business” Increase Business

Considerations Integration with Processing System Hardware Requirements Upload / Download Realtime

Vendors NxTech Connective Technologies

$$$

E-Marketing Goals

Inexpensive Production Interactive Dialogue Raise Visibility

Considerations Overhead Content Conversation

Vendors Constant Contact Google AdWords Facebook / Twitter / LinkedIn

$

Training Enhancement Goals

Train Remotely Efficiency

Considerations Network Speed Quality / Latency

Vendors GoToMeeting (Citrix) WebEx Jing

$

Questions?