Technology & Data Solutions
Technology & Data Solutions
EMEA & APAC Company Presentation 2
GlobalBlack Box is the leading independent provider of major communications and infrastructure technologies
A Robust Company3,800+ team members2,500+ technicians
Financially Strong and StableEstablished in 1976
Public company (NASDAQ: BBOX) since 1994
$1 billion in annual revenue Globally
Over 175,000 Customers in 150 Countries
November 2016
EMEA & APAC Company Presentation 3
EMEA
22 offices in 13 countries250+ team members
New Tech Support Centre 50+ application engineers
Cross-border, 1-on-1, fast, local support
Solution ExpertsSignal management, IP, visualization, virtualization, KVM
International data services business
November 2016
EMEA & APAC Company Presentation 4
APAC
6 key offices in the regionTechnology Product Solutions and Services
Australia, NZ, Singapore, Taiwan, Japan, Malaysia, India
Total 53 sites in APAC
Global Accounts team in APAC closely tied in partnership with Black Box US and EMEA Seamless service across the region
Centralized email for requests: [email protected] 2016
EMEA & APAC Company Presentation 5
Premier Customer BaseCustomers include 85% of the Fortune 500, all major U.S/Europe federal defense and civilian agencies, and numerous state/local governments.
Commercial Industrial Government MilitaryNovember 2016
EMEA & APAC Company Presentation 6
Industry Recognition
November 2016
EMEA & APAC Company Presentation 7
Past and Present
Originally a Reseller/Distributor known for our Big Book catalog …
…now a solution consultant and provider of IT solutions and services.
Control Rooms Conference &
Classrooms
Data & Communication Services
November 2016
EMEA & APAC Company Presentation 8
Industry drivers• The networked world: everything IP
• Critical infrastructures and control
• Big data to information• Move to Cloud• Processing and visualization• IoT• Everything as a Service
• Bring Your Own Device (BYOD) & collaborate fasterNovember 2016
Source: facebook
EMEA & APAC Company Presentation 9
The networked world – everything IP
• Number of IP nodes surpassed population in 2008 and continues to outgrow population
• (Industrial) Ethernet/RJ45 takes control of production, automation and surveillance, bandwidth rising
• IP routing becomes increasingly complex• Vulnerabilities and security needs
• Move to Cloud• Horizontalization: Everything as a Service
November 2016
Source: PineApp
Source: By The Opte Project - Originally from the English Wikipedia; description page is/was here., CC BY 2.5, https://commons.wikimedia.org/w/index.php?curid=25698718
EMEA & APAC Company Presentation 10
Critical infrastructures and control
• More Critical infrastructures are IP based• Cyberattacks are rising• Network planning: technical & processes• IP network components
• Proper setup and configuration• Manage access and security• Enforce rules of operation
• Partnering during specification• Critical: selection of supply chain partners
November 2016
Source: friendsofeurope.org
Source: pcworld
“…A computer system is no more secure than the persons responsible for its operation…”
Source: ramirocid.com
Source: ramirocid.com
27000
EMEA & APAC Company Presentation 11
Big data to information & green IT• Cloud services advance data processing
• Advanced data processing drives information
• Effective visualization improves use of information
• Power Usage Effectiveness (PUE) monitoring drives data center relocation to colder regions
November 2016
Source: synasesense.com
EMEA & APAC Company Presentation 12
BYOD & huddle• BYOD is a reality already, still many
companies are not prepared• Most companies focus only on the
technical aspects• Millennials and penetration of lean
management in all departments are changing the workplace• From meeting to huddle
• Faster, shorter, more frequent• Scrum and daily standups• Computer aided work
• Corporate tools• Personal tools (on own devices)
November 2016
EMEA & APAC Company Presentation 13
Black Box well postioned• The networked IP world
• Black Box is a networking expert, whether this is a simple switch, an industrial ethernet device, intelligent IP/PoE networks, sophisticated routing to planning and building complete data centers and IP CATx and fiber infrastructures
• Critical infrastructures and control• Protected networks, multiple protocols, various physical layer standards. Black Box supports a
multitude of variants with products, installation and maintenance and it´s entire wealth of technical expertise
• Aligning with customer requirements: being local and providing application specifc expertise
• Invested in the future: increasing transmission capacity and processing power drive using IP and virtualization• Cloudium acquisition• New product introductions: focus on presenting and processing visual information and foster
collaboration aligned with today´s and tomorrow´s workforce
November 2016
Source: vmware
https://www.youtube.com/watch?v=5YMXEsqBc-c
EMEA & APAC Company Presentation 14
Black Box alignedConsulting:
individual combination of technologies & products
Support: throughout all project- & product lifecycle stages
Installation: IT-infrastructure, hardware and
software setup and maintenance
Conference Rooms Class Rooms Control Rooms
Networkingand Datacomm
Pro-AV andDigital Signage
IT Infrastructureand Cabling
High-PerformanceKeyboard-Video-Mouse
(KVM)
Data Services
November 2016
EMEA & APAC Company Presentation 15
We help our customers focus on their tasks, not on the technology and hardware.
Consulting: individual combination
of technologies & products
Support: throughout all project- & product lifecycle stages
Installation: IT-infrastructure, hardware and
software setup and maintenance
November 2016
Leave the tech to us
EMEA & APAC Company Presentation 16
Example: Control Room Solution
Consultation• Review of application• (Network-) security
recommendations, • Technology review
Recommendation• Combination of extenders,
(matrix)-switches, video wall processor, operator control solutions, IT-infrastructure (cable, network-switches etc.)
Demo• Live demonstration
of solutions, free testing of products
Installation & Support• Installation if needed• Maintanance and
service plan• Free tech support at
any time
November 2016
EMEA & APAC Company Presentation 17
Key application: desktop extension and KVM
November 2016
8/5 8/5 8/524/7
Corporate Public
KVM
Control Plane
Processing Plane
Application & Management Plane
EMEA & APAC Company Presentation 18
November 2016
• Objectives:• Centralize control for various functions• Flexible use of each desk for each function• Futureproof: scalable hard and software• Reliable components and systems, 24/7 use
• IP KVM solution using standard Cisco network• Single mode fiber connections for high bandwidth
and high quality video, audio and control• Ease of use: detection of mouse pointer
determines which server is activey controlled (Freedom solution)
Case study: Arlanda Airport
EMEA & APAC Company Presentation 19
Case study: Arlanda Airport• Signals were
extended and could be easily switched• Work desks and video
wall signals extended and routed• Ease of use reduces
operator fatigue and improves situational awareness
November 2016
EMEA & APAC Company Presentation 20
Technology Products
Networkingand Datacomm
Pro-AV andDigital
Signage
IT Infrastructureand Cabling
High-PerformanceKVM
November 2016
EMEA & APAC Company Presentation 21
Technology ProductsHigh-Performance
KVM
4K Video & PeripheralMatrix Switching
KVM-Extension (over IP)
Server Room KVM
Pro-AV and Digital Signage
AV-over-IP Converters & Scalers
Video Switches & Extenders
Video Walls
KVM-Switching
November 2016
EMEA & APAC Company Presentation 22
Technology ProductsNetworking &
Datacom
Ethernet Switches
and Extenders
Media Converters
Console Servers
Wireless
IT Infrastructure & Cabling
Cabinets & Racks
Cables & Patch Panels
Remote Monitoringand Security
Mobile DeviceStorage
November 2016
EMEA & APAC Company Presentation 23
World Class International Data Services
Black Box offers planning, design, installation, optimization, project coordination, and maintenance of data networks in all kinds of environments.
• Services to design, plan, resource and implement network infrastructure build-out
• Router-to-the desktop
• Services to design, plan, resource and implement structured cabling
• CAT6, CAT6A, fiber, coax, other
• Services to design, plan, resource and implement wireless networks
• WAP’s, antennas, wireless bridges, etc.
• In-building wireless solutions
• Backup communications systems
• Hosted at Black Box NOC’s
• Data center staff augmentation
• MAC management (post implementation)
• Services to design, plan, resource and implement digital signage networks
• Players, media converters, extenders, baluns, etc.
Networking Structured Cabling Wireless Networking Data Center Infrastructure & Build-Out
Digital Signage, CATV & Video
November 2016
EMEA & APAC Company Presentation 24
Black Box Data Services
Our commitmentEase of doing business – single vendor, single point of contactQuicker RFP response timeReduce management timeBetter continuity throughout all aspects of the deploymentService Management and system expertiseGlobal footprintCompetitive – Faster pricingRevenue GrowthImproved Service Delivery
Our approachPhased approach for checkpoint managemen
Effective and flexible project governance
November 2016
EMEA & APAC Company Presentation 25
Black Box Data Services
Our operation covers these major systems:Site Survey
Installation, Move, Add and Change (IMAC) of Network Devices ranging
from router, switch, server, PABX, VOIP phones, POS, Digital Signage
etc.
Storage, Staging and Burn-in Testing
Decommissioning of Network and PABX devices
Disposal/ Eradication of Decommissioned devices
Break/ Fix
Warehousing
Help desk Support
Project Management
Site Survey
Infrastructure
Data/Voice Cabling
Network (Data Voice and Video)
Deployment
November 2016
EMEA & APAC Company Presentation 26
Black Box Data Services EMEA/APAC Network Support
1 year contract of Help Desk support on Products and Services Countries covered are:
EMEA: contact the UK office in Reading
APAC: India, Japan, Korea, Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, China, Hong Kong, & Taiwan.
Toll Free numbers servicing Sales Teams across EMEA and APAC
Pre Sales Help Desk support for a multinational information technology corporation
November 2016
EMEA & APAC Company Presentation 27
Services Clients Global
November 2016
EMEA & APAC Company Presentation 28
Tech Support Centre EMEA
Staff: 50+ Application Engineers dedicated exclusively to project and customer support.
Project support: Selecting solutions and products that meet specific IT requirements.
Application assistance: Efficiently combining and integrating IT systems and components.
Cross-border support: network of technical experts across Europe.
Training Centres: four professionally equipped demo and training centres, located across Europe.
November 2016
EMEA & APAC Company Presentation 29
Award-Winning Partner Programs
Premier, certified partner of key brands– Cisco– Extreme Networks
Partners complementing the Black Box team– Customized Training– Up to 24x7 technical support– Free access to our Proposal and Design Center– Programs for demo equipment
Supporting Design Partners– Support start up companies– Preferential terms for components/loans– Design support
November 2016
EMEA & APAC Company Presentation 30
Contact us
Visit our websites: www.black-box.eu; www.blackbox.com; www.blackbox.com/en-au
Call us EMEA: 00800 – CALLBBOX Call us APAC: +61 1300 734 455
Write an Email: [email protected]
November 2016
EMEA & APAC Company Presentation 31
Thank you for your attention.
Questions?
November 2016