Technology

David Wilson

Angela Devenney

Brittany Matheny

Brien Mccoy

Using Technology to Manage Information

IT is used as communication tool to:Share information between staff, suppliers, and

consumers. 1970’s Information Technology was know as DP. Data VS. Information. 1980’s Business Tech (BT) introduced tools like

atm’s and voicemailThen after the 1980’s (BT) was know as (IT)

information tech.CIO helps businesses use tech for communication

(G1) The Role of Information Technology

Allows for online paying and orderingHow it changed the entertainment

industry:40 year ago you had to go to a movie

theaterAllows for video orderingAllows for downloading on computer,

iPod, or cell phoneBroke time and location barrier

NASDAQ

(G1) How Information Technology Changes Businesses

Knowledge makes info usefulBusiness Intelligence – software

applications that analyze an organization’s raw data

BI changes traditional flow of info:Used to train workersProvides insights

(G1) Move Toward Business Intelligence

Business process informationPhysical world ObservationBiological dataPublic dataData that indicates personal

references or intention

(G2) Types of Information

The usefulness of management information depends on four characteristicsQualityCompletenessTimelinessRelevance

(G2) Managing Information

Tips for organizing E-mail and electron filesUse your e-mail program’s

organizing toolsUse consistent file namesUse online backup servicesUse desktop search software

(G2) Organizing E-mail and electronic files

Data Warehouse:Stores data on a single subject over

timePurpose is to get data out

Data Mining:Looking for hidden patterns and

relationships among data

(G2) Sorting and Mining Data

The road to knowledge

Network of computer networks

Was a one to one communication tool

Now it is a one to many broadcast tool

(G3) The Internet

Companywide network, closed to public access

Keeps unwanted sources outUses firewallsAllows for interactive apps

(G3) Intranet

Broader version of an IntranetAllows for data sharing which

encourages collaboration between companies

Good for:Same information accessProcessing ordersInvoicespayments

(G3) Extranet

Secure system used with extranetsReserved solely for the networkIssues with Dedicated lines:

Expensive limit extranet useOften too time consuming

(G3) Dedicated Lines

Private data networkCreates secure connections or

tunnelsAdvantages of (VPNs):

Same capabilities as extranetsCheaper than extranetsAllows for on-demand networkingKeeps corporate networks secure

(G3) Virtual Private Networks

Make information available in one place

Gives users access to their area of the intranet

Advantages:Centralizes informationServes as entry pointAllows access according to one’s

role

(G3) Enterprise Portals

Allows a continuous connect to the internet

Sends and receives:VideoVoiceData files

(G3)Broadband Technology

Runs 22000 times faster than today’s internet

Supports heavy duty appsKey element

very-high-speed backbone network service vBNS

Helps remote medical specialistsOver 325 member universities

(G3) Internet2

Social NetworkingInexpensive way to get exposureTools for collaboration between businesses and

consumersWeb 2.0

Tools used to build social and business connection

Share information & collaborate on projects online

ExamplesYouTube, Twitter, My space, facebook

(G3)Social Networking & Web 2.0

Hardware includes: computers mobile phonesPrinterScannersfax’s PDA’s

CUTTING THE CORDToday most experts would agree that people are

moving away from just using their PC’s to connect. Nowadays people are also using Iphones, netbooks, blackberry’s, etc.

(G4) The Enabling Technology: Hardware

Computer Networks:Connect people to people and people to dataAllow companies & people to save time &

moneyHave drawbacks, maintaining a fleet of PC’s

is expensive, also you lose productivity every time you update, troubleshoot, or train a new employee how to use it

Some companies are now looking for other options

One option is hybrid of mainframe & network computing

(G4) The Enabling Technology: Hardware

Thin client networksSoftware changes & upgrades need to be made only

on the server, so cost can be reduced by 20%Rent software & hardware access

Virtualization & Cloud ComputingProcess that allows networked computer to run

multiple operating systems & programs through one central computer at the same time

Allows for virtualization but helps with limiting amount of data share

Often sold for a monthly fee

(G4) The Enabling Technology: Hardware

Turn Technology off when not in use

Buy programs like surveyor, which shut down computers in a office at the push of a button

(G4) Green It

Computer software tells the computer what to doShareware

CopyrightedDistributed free of charge but user usually sends a

fee to he developer if the program meets their needsPublic Domain Software

Free for the taking without any feesBusiness people use software for writing

Word processorsSpread sheetsFiling and retrieving datagraphics

(G5) Software

Human Resource IssuesTelecommuting has many different advantages:

The company can save resourcesEasy of use for the employeeOften increases productivityGreat for parents that have children or people with

disabilitiesDisadvantages:

Less personal contact and confrontationDon’t know when to turn off workSometimes part time alternative

(G6) Effects of Information Technology on Management

NanobotsPeople who are given the freedom to

meet the organization’s goals on their own time and schedule

Often given a project with a certain budget and time deadline, and are left alone to take the task on

Biggest difficulty is finding the right person for the job

(G6) Effects of information Technology on Management

Security IssuesViruses

Pieces of programming code inserted into other programming that usually lies dormant until triggered to cause some unexpected event

Antivirus protection is essentialPhishing

Scammers often embellish an e-mail message with a stolen logo for a well-recognized brand such as eBay, PayPal, or Citibank

Scammers use phrases such as “Account Activation Required”, or “Your account will be cancelled if you do not verify”

When the user clicks on it, the scammer can steal personal and private information

(G6) Effects of information Technology on Management

Other threats include:Copyright laws being violatedSexual and racial harassmentCyber terrorism

Terrorist hackers could shut down the entire communications, money supply, electricity, and transportation systems

In 2002 there was a powerful electronic attack that crippled 9 of the 13 computers that manage internet traffic globally

(G6) Effects of Information Technology on Management

Privacy IssuesMany company managers scan employee e-

mail regularly (it is legal)Hackers can trap and read your emailMakes easier to do unnecessary snoopingCookies:

Pieces of information that the browser sends back to the server whenever you return to that web site

Tracks your movementSpyware can be installed on your computer without

your knowledge

(G6) Effects of information Technology on Management

Stability IssuesBeing error free

Hershey company’s $115 million dollar new computer system disrupted shipments one Halloween and caused a 12% deficit that quarter

Combination of human error, computer error, malfunctioning software, and an overly complex marriage of software, hardware, and networking equipment

Management must face all of these challenges within the company in order to maintain a strong, growing company

(G6) Effects of Information Technology on Management