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Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. Office of Quality Improvement Division of Information Technology Information Access for the University of Wisconsin - Madison Kathy Luker Scott Manley
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Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

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Page 1: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Technologically Disinclined

A presentation to

EDUCAUSEFall, 2002

Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by

permission of the author. To disseminate otherwise or to republish requires written permission from the author.

Office of Quality Improvement Division of Information Technology

Information Accessfor the

University of Wisconsin - Madison

Kathy Luker Scott Manley

Page 2: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

AgendaAbout UW-MadisonInformation Access @ Madison

A Short History

Serving the Technologically Disinclined ConceptIssuesInfrastructure

HumanTechnical

Tour/DemonstrationRemoving the Remaining ObstaclesQuestion/Answer

Page 3: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

University of Wisconsin - Madison

Page 4: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

University of Wisconsin - Madison

Enrollment - Fall 2001: 41,552

Budget - $1.6 Billion

Grant dollars - FY 2001: $693Million

Faculty / Staff - 2213 / 12,624

Land acres - 10,649

Annual degrees granted - 8900

Undergraduate cost of attendance Resident $12,649 (Tuition/fees: $ 4,089)

Non-Resident $24,709 (Tuition/fees: $15,976)

Annual student credit hours taught - 1 million

Page 5: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Access to Information - History

Legacy (500 BC - 1990)

Data Warehousing (1990)

VisionReality

IT Professionals Self-Help Technologically Disinclined

Page 6: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Data Warehousing Vision vs Reality

No IncentiveLegacy reports were familiar, available

Service FeeData Authorization

Complicated, time-consuming, bureaucratic

Software InstallationAlien activity for the Technologically Disinclined

Query WritingNot in Technologically Disinclined genetic coding

Understanding the Data

Page 7: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Data Warehousing Relative size of the obstacles

No IncentiveAccess Fee

Data AuthorizationSoftware Installation

Query WritingUnderstanding the Data

Page 8: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Access to Information - History

Legacy (500 BC - 1990)

Data Warehousing (1990)

VisionReality

ERP (1999)

Problem

Vision

(2000) Reality

X

IT Professionals Self-Help Technologically Disinclined

Page 9: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Serving the Technologically Disinclined Removing the obstacles

No IncentiveAccess Fee

Data AuthorizationSoftware Installation

Query WritingUnderstanding the Data

Page 10: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

No IncentiveAccess Fee

Data AuthorizationSoftware Installation

Query WritingUnderstanding the Data

No ERP reports + 2 years of denial

Serving the Technologically Disinclined Removing the obstacles

Page 11: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Access Fee

Data AuthorizationSoftware Installation

Query WritingUnderstanding the Data

Serving the Technologically Disinclined Removing the obstacles

Page 12: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Access to Information - History

Legacy (500 BC - 1990)

Data Warehousing (1990)

VisionReality

ERP (1999)

Problem

Vision

Reality

X

Query Library (2000 - Present)

IT Professionals Self-Help Technologically Disinclined

Vision

Page 13: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Access Fee

Data AuthorizationSoftware Installation

Query WritingUnderstanding the Data

Serving the Technologically Disinclined Removing the obstacles

Page 14: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Access FeeData Authorization

Software InstallationQuery Writing

Understanding the Data

Run Queries from the Library

Serving the Technologically Disinclined Removing the obstacles

Page 15: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Access FeeData Authorization

Software Installation

Understanding the Data

Serving the Technologically Disinclined Removing the obstacles

Page 16: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Query Library - The Concept

Leverage Existing ResourcesData Warehouse InfrastructureEnd-User Query Development

Generalize Queries

Distribute Queries to the Technologically Disinclined

Page 17: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Query Library - the IssuesIdentificationCategorizationPrioritization

New Reports, Change Requests

SpecificationContent, Organization

DevelopmentReview / ApprovalPublication/DocumentationTechnical

Distribution Mechanism

?

Page 18: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Query Library - the Human Infrastructure

Query Library Committee

DoIT

Academic Units

Course Enrollment Management

Undergraduate Admissions

Administrative Reporting / Analysis

Vision

Drive

Coordination

Facilitation

Technical Support

PrioritizationCategorization

Standards Development/ReviewRelease Decision

Development

IdentificationSpecification

ReviewDocumentation

Graduate Processes

Alumni

Human Resources

Office of

Quality

Page 19: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Process Overview

Campus Network

Data Warehouse

Financial

Student

Human Resource

PeopleSoft SA

Mainframe

Student

Human Resource

Financial

Query Library

Advisor

Query

Web Browser

Query

Catalog

Technologically Disinclined Advisors

Web Browser

Query

Page 20: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Technical Infrastructure

Campus Network (TCP/IP)

Data Warehouse (IBM RS6000)

AIX

Oracle SQL-Net

Oracle Database

Financial

Student

Human Resource

PeopleSoft SA (IBM RS6000)

AIX

Oracle Database

Mainframe (IBM 2003-2C5)

MVS

DB2 Database

IMS Database

Student

Human Resource

Financial

Intel

Windows

Oracle SQL-Net

ODBC Drivers

MS Access

BrioQuery 5.5.6

Web Browser

Query Library (Dell)

Windows NT

Oracle Database

Web Server - Microsoft IIS

Active Server Pages (ASP)

File Storage

Macintosh

Mac OS

Oracle SQL-Net

BrioQuery 5.5.6

Web Browser

Page 21: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Tour and Demonstration

UW-System Query Library

http://wiscinfo.doit.wisc.edu/querylibrary/

Page 22: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Access Fee

Data AuthorizationSoftware Installation

Understanding the Data

Removing the Remaining Obstacles

Page 23: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Access FeeData Authorization

Software Installation

Understanding the Data

Gone as of July 1, 2002

Page 24: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Data Authorization

Software Installation

Understanding the Data

Page 25: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Data Authorization

Software Installation

Understanding the Data

Automated, simplified by July 1, 2002

Page 26: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Data Authorization

Software Installation

Understanding the Data

Page 27: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Data Authorization

Software Installation

Understanding the Data

Web-based Brio by October 15, 2002

Page 28: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Data Authorization

Understanding the Data

Page 29: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Data Authorization

Understanding the Data Data-specific Training started May 20, 2002

Page 30: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Data Authorization

Understanding the Data

Page 31: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Removing the Remaining Obstacles

Data Authorization

Understanding the Data

Page 32: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Query Library - Vision vs RealityIT Professionals Self-Help Technologically Disinclined

Vision

Reality

Page 33: Technologically Disinclined A presentation to EDUCAUSE Fall, 2002 Copyright Kathy Luker and Scott Manley, 2002. This work is the intellectual property.

Question & Answer