Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover OSHP 77 th Annual Meeting Thursday, April 21, 2016 Tyler A. Vest, Pharm.D. Candidate 2016 University of Cincinnati James L. Winkle College of Pharmacy Katie Clark McKinney, Pharm.D., M.S., BCPS Director, Pharmacy Services, University of Cincinnati Medical Center
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Technical Difficulties: Challenges and Strategies
to Address Pharmacy Technician Turnover
OSHP 77th Annual MeetingThursday, April 21, 2016
Tyler A. Vest, Pharm.D. Candidate 2016University of Cincinnati James L. Winkle College of Pharmacy
Katie Clark McKinney, Pharm.D., M.S., BCPSDirector, Pharmacy Services, University of Cincinnati Medical Center
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 2
Pharmacist Learning Objectives
• Review pharmacy technician turnover metrics at the University of Cincinnati Medical Center
• Recognize the impact and costs associated with pharmacy technician turnover
• Discuss ways to decrease pharmacy technician turnover
• Assess directions to increase pharmacy technician engagement
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 3
Technician Learning Objectives
• Identify how pharmacy technician turnover can affect the department of pharmacy
• Evaluate the importance of pharmacy technician engagement
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 4
Introduction To UC Health – University of Cincinnati Medical Center (UCMC)
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 5
Practice Advancement Initiative (PAI)
The consensus of the Pharmacy Practice Model Summit. Am J Health Syst Pharm. 2011;68(12):1148-52.
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 6
PAI (continued)
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 7
PAI (Continued)
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 8
Impact of Technician Turnover
• Replacing an employee is 1.5 times annual salary
• UCMC wants to decrease technician turnover
• Increased turnover results from• Low engagement
• Wage disparities
• Poor working conditions
• Conflict
• Poor communication
Mueller A. The Cost Of Hiring A New Employee. Investopedia, 2015. Available at: http://www.investopedia.com/financial-edge/0711/the-cost-of-hiring-a-new-
employee.aspx. Accessed August 13, 2015.
Waldman JD, Kelly F, Arora S, Smith HL. The shocking cost of turnover in health care. Health Care Manage Rev. 2004;29(1):2-7.
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 9
• Adjustments in technician wages must be considered to contend with attrition
• PAI offers unique opportunities for technician career development
Thursday, April 21, 2016 | Technical Difficulties: Challenges and Strategies to Address Pharmacy Technician Turnover Slide 30
References
• The consensus of the Pharmacy Practice Model Summit. Am J Health Syst Pharm. 2011;68(12):1148-52.
• Mueller A. The Cost Of Hiring A New Employee. Investopedia, 2015. Available at: http://www.investopedia.com/financial-edge/0711/the-cost-of-hiring-a-new-employee.aspx. Accessed August 13, 2015.
• Waldman JD, Kelly F, Arora S, Smith HL. The shocking cost of turnover in health care. Health Care Manage Rev. 2004;29(1):2-7.
• Desselle SP. Job turnover intentions among Certified Pharmacy Technicians. J Am Pharm Assoc (2003). 2005;45(6):676-83.
• Rosnick D. CLASP-CEPR Turnover Calculator. Available at: http://cepr.net/calculators/turnover_calc.html. Accessed August 13, 2015.
Technical Difficulties: Challenges and Strategies
to Address Pharmacy Technician Turnover
OSHP 77th Annual MeetingThursday, April 21, 2016
Tyler A. Vest, Pharm.D. Candidate 2016University of Cincinnati James L. Winkle College of Pharmacy
Katie Clark McKinney, Pharm.D., M.S., BCPSDirector, Pharmacy Services, University of Cincinnati Medical Center