Technical Brief www.dimensiondata.com Unified Communication Services for Cisco Dimension Data offers Unified Communication (UC) Services for Cisco tailored to meet your needs today and support your future demands by delivering the deployment options, scalability and integration to suit your operational, technical, and business requirements. We offer a portfolio of services designed to deliver a consistent end user experience while reducing the costs, complexity and risk associated with unified communication technologies. Dimension Data’s portfolio of UC Services Managed Services for UC supports a client’s on-premise Cisco UC environment with monitoring and management of day-to-day operational tasks leveraging the client’s Cisco licenses and supporting infrastructure. Hosted UC for Cisco provides the infrastructure to support the client’s UC application on a usage basis utilising a dedicated single tenant application infrastructure hosted from one or more worldwide Dimension Data data centres. The service leverages the client’s UC Cisco licences. Application management services are available as an option. Cloud Services for Cisco is a single tenant utility that delivers UC as a service with the client paying based on usage. The service includes the UC application software, managed service support and infrastructure. With our portfolio, we can support a complex, worldwide hybrid unified communication environment that requires any combination of on premise, hosted, and cloud based services. Many organisations adopt a phased approach to migration from an on premise, self managed environment to an “as-a-service” UC delivery model to capitalise on their existing UC assets. Dimension Data supports organisations through their migrations and provides seamless migration between Dimension Data UC offerings. Cloud and Hosted UC Services Voice CUCM CUC CUP Voicemail IM&P User Mobility Self-Serve Portal CUCM= Cisco Unified Communications Manager CUC = Cisco Unity Connection CUP = Cisco Unified Communications Manager IM & Presence Managed service capabilities availability, capacity and event management historical reports patch and upgrade management user provisioning Cloud and Hosted UC services Private Geo-Redundancy Best Practice Architectures 3 rd party UC app hosting Consumption based metering & invoicing Scale up or down SLAs Multi-national Secure Global support Dimension Data offers a portfolio of UC services and service options to provide the flexibility and choices required to address your organisation’s unique UC needs.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Technical Brief
www.dimensiondata.com
Unified Communication Services for Cisco
Dimension Data offers Unified Communication (UC) Services for Cisco tailored to meet your needs today and support your future demands by delivering the deployment options, scalability and integration to suit your operational, technical, and business requirements. We offer a portfolio of services designed to deliver a consistent end user experience while reducing the costs, complexity and risk associated with unified communication technologies.
Dimension Data’s portfolio of UC Services
Managed Services for UC supports a client’s on-premise Cisco UC environment with monitoring and management of day-to-day operational tasks leveraging the client’s Cisco licenses and supporting infrastructure.
Hosted UC for Cisco provides the infrastructure to support the client’s UC application on a usage basis utilising a dedicated single tenant application infrastructure hosted from one or more worldwide Dimension Data data centres. The service leverages the client’s UC Cisco licences. Application management services are available as an option.
Cloud Services for Cisco is a single tenant utility that delivers UC as a service with the client paying based on usage. The service includes the UC application software, managed service support and infrastructure.
With our portfolio, we can support a complex, worldwide hybrid unified communication environment that requires any combination of on premise, hosted, and cloud based services. Many organisations adopt a phased approach to migration from an on premise, self managed environment to an “as-a-service” UC delivery model to capitalise on their existing UC assets. Dimension Data supports organisations through their migrations and provides seamless migration between Dimension Data UC offerings.
Cloud and Hosted UC Services
Voice
CUCM CUC CUP
Voicemail IM&P User Mobility Self-Serve Portal
CUCM= Cisco Unified Communications ManagerCUC = Cisco Unity ConnectionCUP = Cisco Unified Communications Manager IM & Presence
Managed service capabilities
availability, capacity and event managementhistorical reportspatch and upgrade management user provisioning
Cloud and Hosted UC services
Private
Geo-Redundancy
Best Practice Architectures
3rd party UC app hosting
Consumption based metering
& invoicing
Scale up or down
SLAs
Multi-national
Secure
Global support
Dimension Data offers a portfolio of UC services and service options to provide the flexibility and choices required to address your organisation’s unique UC needs.
Unified Communication Services for Cisco
© 2015 Dimension Data All Rights Reserved
The benefits at a glance
You can tailor our offerings and options to match your unique organisational requirements. Choose Dimension Data Unified Communication Services for Cisco to:
lower operating expenses and improve IT operation efficiency
remove UC application management and administration burdens
reduce your data centre footprint
migrate to an opex consumption model for Unified Communications and match IT spending with consumption
respond rapidly by scaling your service up or down with business expansion or contraction.
remove complexity of UC deployments and enable faster time to market
provide transparency into consumption and usage trends to enable right sizing of your environment
future proof your UC environment
leverage the experience and expertise of Cisco’s largest global UC collaboration partner
leverage our worldwide data centre footprint
Dimension Data’s Managed Services for Cisco Unified Communications
Managed Service
Description Benefit Managed Service for UC
Hosted Service for UC
Cloud Services for UC
24/7 Proactive UC Monitoring Service
monitoring of performance, capacity and availability identifying issues before they become service impacting
maintains the best possible levels of UC service quality and availability
included optional included
execution of our incident management process to restore normal UC service operation as quickly as possible
mitigates risk of service incident having any adverse impact on business operations
notification of available patches for bug fixes or security advisory alerts
timely communication of changes required to maintain a highly secure, problem free environment
maintenance of accurate configuration information on the historical, planned and current state of the UC services
eliminates in house management and administration
client access to the online service portal for all reporting and service information including monitoring and health of Cisco UC, capacity information
easy access to information on the health and performance of UC systems
full service transparency instils confidence and peace of mind for IT management
Unified Communication Services for Cisco
© 2015 Dimension Data All Rights Reserved
Managed Service
Description Benefit Managed Service for UC
Hosted Service for UC
Cloud Services for UC
Proactive UC Management Service
recommendations on availability and capacity
reduces in house management time and cost associated with resourcing and processes
included with Advanced Service Level
included with Advanced and Premier Service Level
included
implementation of structured patch release and deployment including evaluations and implementation
cost effectively maintain UC software and dramatically reduce in house staff time and effortaccelerate the implementation of required changes while minimising risk
deployment of problem management process to manage the problem lifecycle on configuration items
improves uptime that can affect staff productivity
Uptime Maintenance and Support Service
hardware maintenance and support services on all configuration items that are UC appliances, UC servers and server management software
sustains high performance operating environment
optional included included
diagnosis, trouble shouting and repair
Move, Adds, Changes, Deletes (MACD)
access to user provisioning with the ability to self-provision users or request Dimension Data to complete service requests
provides the flexibility to respond to changes required reducing IT staff administrative burden
MACD self service included, fulfilment option available
MACD self service included in Advanced & Premier, fulfilment option available
MACD self service included, fulfilment option available
Service Level Management Reporting
access to monitoring and reporting on services levels
full transparency any time into service performance
included included included
UC Backup UC application configuration files are backed up daily and stored securely; all backups are monitored.
ensures timely access when required to resolve an incident or during the change management process
included optional included
Upgrade Management
implementation of UC software upgrades
speed delivery of software upgrade while minimising risk associated with modification and change
optional optional included
Service Level Agreements
service management to deliver committed SLAs and drive client focused service delivery
reliable UC systems that deliver a consistent user experience
platform availability of 99.99%
application availability of 99.95%
Managed Service Desk Support Levels
Level 1: managed service engineers that perform troubleshooting for incidents, problems, changes and requests Level 2: managed service engineer that performs second line support for medium complexity incidents, problems, changes and requestsLevel 3: managed service engineer that performs third line support for high complexity incidents, problems, changes and requests
removes burden of UC support from in house staff
level 1, 2 and 3 for the Cisco UC applications
level 3 support on platform, level 1 and 2 support optional
level 1, 2 and 3 for the Cisco UC applications
Unified Communication Services for Cisco
© 2015 Dimension Data All Rights Reserved
Dimension Data Cloud Infrastructure
Dimension Data’s Hosted UC for Cisco and Cloud Services for Cisco are deployed from your choice of one of Dimension Data’s worldwide data centres located across six continents. Hosted within a Dimension Data datacenter, our Managed Cloud comprises compute, datacentre network fabric and a security layer. The compute layer comprises network and storage, coupled with virtualisation technology and operating system software. The datacenter network fabric is designed for optimum cloud performance and contains enterprise class hardware and software. The security layer of the managed cloud adds multiple layers of security for delivery of cloud-based services. And as illustrated, full redundancy is provided.
Cloud Services Portal
Hypervisor
SAN
LAN
CUCM CUC CUP
Dimension Data Managed Cloud
App
licat
ions
IaaS
Cloud Services Portal
Hypervisor
SAN
LAN
CUCM CUC CUP
Dimension Data Managed Cloud
App
licat
ions
IaaS
IPT VM IM&P Mobility
Client Premise
PSTN
MPLS
Unlike many public cloud services, the application layer supporting your Unified Communication is totally dedicated to each client providing the segregation, additional security and compliance required by many organisations. Private Cloud Network Software is also embedded in the solution supporting private network connectivity back to your organisation.
Cisco is a registered trademark of Cisco Systems, Inc.
Our Cisco credentials
Over 3.5 million Cisco handsets deployed
$1 billion in annual revenues – UC,
contact-center, and video
Cisco gold partner in every region and recognised by Cisco as the Global Service
partner of the year, 2014
Over 370 Cisco certified internetwork experts, the
largest number outside of Cisco
Managing 500,000 telephony ports across
6 continents
Recognized by Gartner's Leaders Quadrant for
Outsourcing and Professional Services
Cisco’s largest Visual Communications provider and largest video conferencing
integrator
About Dimension DataFounded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. Visit us at http://www.dimensiondata.com. Contact us to learn more about our Unified Communication, Collaboration and Cloud Services.
Related Documents
