TechMahindra Digital Enterprise Services

1 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved. 1 1

TechMahindra

Digital Enterprise

Services

2 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.

Introduction

THE MAHINDRA GROUP

6 decades of Excellence

$16.7 bn Revenue

Aerospace

180,000 Associates

100+ Countries

Automotive Components Defense

Farm Equipment Financial Services

Information

Technology Leisure & Hospitality Real Estate Retail 3


Anytime,

Anywhere, Any

device

For All

Predictability in

Business Value Chain

Digitally Intelligent

Products/Services Gen Y Culture Aligned

Real-time Customer

Engagement and

Experience

Collective Intelligence

(Employees, Customers,

Partners)

Tech Mahindra‟s Digital Enterprise Services

Networks Mobility Analytics Cloud Social Security Sensors

Linking the hyper-

connected world

Convenient access to

Relevant Data

Actionable, real time

predictability Elastic, consumption

based Services

Near Real-time

Behavioural Analysis

Secure Digitization of

Sensitive Information

The Internet of Things

(M2M)

Digital

Transformation

IoT Solutions and

Services

Smart Cities/

Innovation Center


Digital Transformation

2

1

2

2

1

1 0

2

4

6

8

10

Predictability

DigitalProducts/Services

MillenealCulture

CustomerExperience

CollectiveIntelligence

Real Time(Mobile)

As is state

3

2

4

4

4

5

0

1

2

3

4

5

Predictability

DigitalProducts/Services

MillenealCulture

CustomerExperience

CollectiveIntelligence

Real Time(Mobile)

Benchmark “DIGITALIZED” Quotient – A Scale of 1 to 10

Enabling Enterprises to know their current Digital Quotient Online

DES Consultants to help Enterprises take “Digitialized” quotient targets and lay out

Digital Transformation Roadmaps to achieve the same

“We help our customers become Future Proof & Future Ready by

transforming them into Digital Enterprises”

If Digital Transformation Consultants are not in front of your customer then your

competitor‟s consultants will be…

DES helps to grow, enter and defend


MAC Led - Pilots

Digital

Workplace

Mobile First

Enhanced

Customer

Experience

Driving

Operational

Efficiency

Mobility

Content Management

KM Support & Search

User Exp. Design

Customer Index

Customer demographics

Customer Experience Analytics

Usage Analytics

Mobile BI

Churn Analytics

Omni Channel Experience: Online, Mobile, Commerce Services

Personalization & Targeting

Common Online

Online Order Mgmt.

CLV

Social Listening Social Profiling

Sentimental Analytics Campaign Analytics

Single View of Customer

MDM SOA KPO

Automation

Self Service

BIS App Info Security

Messaging Services

Service Catalog On premise/public hosting

Analytics led

Mobile Delivered

Cloud Enabled


Anytime,

Anywhere, Any

device

For All

Predictability in




Real-time Customer

Engagement and

Experience



Partners)



Linking the hyper-

connected world


Relevant Data



based Services

Near Real-time





(M2M)

Digital

Transformation

IoT Solutions and

Services

Smart Cities/

Innovation Center


Connected World Connected Solutions… with IoT

CONNECTED FUTURE

CONNECTED

UTILITIES

CONNECTED

HEALTHCARE

CONNECTED

OPERATIONS

CONNECTED

FACTORY

CONNECTED

HOME

CONNECTED

BANKING

CONNECTED

RETAIL

CONNECTED

TRANSPORTATION

CONNECTED

AGRICULTURE

TechM IoT Pillars

Telecom Expertise

Expertise in M2M Managed Connectivity

M2M Partnerships with leading Telcos

Integration of M2M Service Mgmt. Platform into Telco‟s N/W

M2M Service Mgmt. Platform Development and Maintenance

H/W Expertise

H/W Development – Devices, Communication Modules

Remote Diagnostics and Sensor Integration

Device Testing

M2M Expertise

30+ Packaged M2M Solutions

Expertise in M2M Appln. & Device

Mgmt. Platforms –

AerCloud,Thingworx, Axeda,

BugLabs, ILS, Bosch

Expertise in In-House and other

Leading M2M Platforms

Analytics Expertise

Patented “TechMahindra‟s Analytics Platform” (TAP)

Machine Data Analytics

Verticalized Analytics F/W

Enablers for rapid solution impl.

Strong Partnerships

Partners with Market Leaders for Devices, Sensors, Network

Modules, Connectivity, Platforms and Field Services

Right mix of Global and Local

Partners

Leveraging Competencies across the Mahindra Group

A “One Stop Shop” for Verticalized Digital Solutions & Services

Domain Expertise

Strong practice groups for multiple industry verticals – Manufacturing, Energy, Automotive, Retail, Oil & Gas, BFSI and others

Domain Consultancy Services

Verticalized Enterprise IT and M2M Solutions


The IoT Value Chain and TechM‟s presence

Verticalized Applications

E2E Managed Service

Devices/

Sensors

Communication

Gateway Network

Connectivity

Service

Management

Platform

Application

Middleware

Platform

Application

Hosting on

Cloud

TechM Partners TechM Telco/ Partners


Tech Mahindra‟s IoT Offerings

IoT Offerings

Consulting

Platform Services - Rollout &

Integration

Platform Dev. & Maint.

Solutions Centre for Telcos and Enterprises

Packaged Verticalized

Solutions

Solutions Testing on Platforms

Device Testing

E2E Managed Service

HW Design

Business Case & Global Roll-out strategy for Smart Restrooms for a leading US based Personal Care company

NW Integration & Roll out of SMP for a Global Telecom Giant

ODC for SMP & AMP Products of a leading US Telco

ODC for a Tier-1 Telco in NA

M2M Applications Testing on the in-house SMP of a Global

Telecom Giant

Working with a leading European

Telco for E2E Device Testing

E2E Managed Services with a

Tier-1 Telco in NA for one of its

enterprise customers

Tele Health gateway design for Home Health monitoring and

remote critical care patient monitoring

RFID Tracking for India’s leading entertainment services company


Business Value Delivered with IoT ….

READY MIX CONCRETE

TRACKING for India‟s

No. 1 Cement Company

16% saving in time of

delivery

BUILDING ENERGY

MANAGEMENT for

India based software

and service provider

Energy savings of

10%-12%

CELL TOWER

MONITORING

for a leading Indian

Telco Infrastructure Co.

Reduction in Opex by

8-15%

REMOTE PATIENT

MONITORING for a

leading US medical

devices company

Reduces cost for health

care delivery

EMERGENCY MGMT.

SOLN.

Partnership with EMRI

• No. of Emergencies

attended/ day: 24,000+

• Total no. of lives saved

since 2005: 9,94,000 +

CONNECTED CARS

for Mahindra Reva e2o

• Enables Remote

diagnostics &

prognostics

• Handles 135 different

level of vehicle alerts

TRACK & TRACE for a

leading African Telco

• Ensures quality

adherence

• Improves operational

efficiency

REMOTE PLANT

MONITORING for a

leading US

Consumer Goods MNC

• Improves cycle time

• Real time monitoring of

container and PLC data


Tech Mahindra M2M Solutions Catalog Domain Solution

Fleet Management, Logistics, Supply Chain Management, Asset Tracking

Vehicle Tracking -Track & Trace Ready Mix Concrete Connected Driver - Fleet

Monitoring & Management People Safety High Value Consignment Tracking

Energy & Utilities

Energy Management solution for different kinds of facilities (Buildings, Cell Tower Sites, Data Center, Manufacturing plants, ATM centers) Smart Metering & Smart Grid

Smart City

Smart Bin Smart Streetlights Smart Parking River Bed Monitoring Emergency Response Systems

Healthcare Remote Patient Monitoring Ambulance Tracking Clean Room Solution

Customer Experience

Intelligent Digital Experience Platform

Domain Solution

BFSI

Usage Based Insurance ATM Facility Monitoring M-Wallet Bank-in-a-box Contextual Commerce Risk Visualization Social Media Enterprise for a Bank

Retail

Farm To Fork - Condition Monitoring & tracking of perishable goods Beer Monitoring Smart Vending Freezer Monitoring Shelf Monitor

Manufacturing

Connected Car Electric Vehicle Diagnostics Screw Tightening Remote Asset Management RFID based Asset Tracking

Security Remote Surveillance Access Control

Agriculture Irrigation field monitoring


Anytime,

Anywhere, Any

device

For All

Predictability in




Real-time Customer

Engagement and

Experience



Partners)



Linking the hyper-

connected world


Relevant Data



based Services

Near Real-time





(M2M)

Digital

Transformation

IoT Solutions and

Services

Smart Cities/

Innovation Center

Smart Logistics

Smart Environment

Smart People

Smart Lifestyle

Smart Operations

Smart City – Vision of the Future

Route Optimization,

Minimize Traffic Congestion, Cargo Wastage & Vehicle

Maintenance

Smart Bins,

Smart Street Lights,

Smart Water Beds…

Smart Phone,

Users with Access to City and Education Apps,

Real time

Public Transport updates, Traffic Updates,

Parking Guidance

Smart Factory,

Smart Healthcare,

Smart Utilities COMMON

DATA

PLATFORM

DATA

(STRUCT +

SEMI-STRUCT +

UN-STRUCT)

Smart City Point Solutions – Tech M

Smart Parking Monitoring of parking spaces

availability in the city.

Energy Management Remote monitoring and control of assets including cell towers, buildings, ATMs, data centers.

Traffic Management Allows cities to better manage and optimize the utilization of road

infrastructure.

Smart River Monitoring

Advance alert systems preventing loss of life &

property.

Smart Stadium Improving fan experience by providing best –in – class digital experience in sports.

Automated Meter Reading

Real time notification and alerts on faults, leakage and abnormal consumption.

Smart Street Lighting Intelligent and weather

adaptive lighting in street lights.

Smart Bin Automated mechanism to manage garbage level and optimize dumpster trips.

Energy Management Remote monitoring and

control of assets including cell towers, buildings, ATMs, data

centers.

Traffic Management Allows cities to better

manage and optimize the utilization of road

infrastructure.

Smart Homes Driving Energy Efficiency and

Safe and Healthy Lifestyle through Building Automation,

Security & Energy solutions

Smart Metering Real time notification and

alerts on faults, leakage and abnormal consumption.

Energy Management Remote monitoring and control of assets including cell towers, buildings, ATMs, data centers.

Traffic Management Allows cities to better manage and optimize the utilization of road

infrastructure.

Smart Stadium Improving fan experience by providing best –in – class digital experience in sports.

Automated Meter Reading

Real time notification and alerts on faults, leakage and abnormal consumption.

School Bus – Parent Alert System

Track students & bus ensuring safety, time mgmt. & traffic

control.

Remote Patient Monitoring

Patient monitoring outside conventional clinical settings.

Smart Fleet Online tracking of vehicles

enabling security and productivity enhancement.

Emergency Mgmt. Smart ambulance services

resulting in increased accessibility & responsiveness

during emergency calls

TechMahindra‟s Smart City Engagements

• Joint CoE established by DEC & TechM

• CoE to provide thought leadership &

technology initiatives to Govt. of Dubai

• Provide recommendations to ministries

enabling them to contribute effectively to the

Smart Dubai initiative

Dubai Melbourne

• Joint GTM signed with largest Telco

• Initiated discussions with all local city

councils

• POC scope finalization on going with 2 city

councils

• Demonstrated Smart City Platform in MAV

event

• Engagement initiated with Open University,

BT & MK council

• Use case identification and Capability

mapping completed

• Working towards closing Associate

Partner Agreement

Milton Keynes India

• M&M group participation in the GOI

initiative

• Discussions initiated with the Ministry of

Urban Development

• Use cases & partner solutions identified

• Live demos to be presented at the

Mahindra World city

Our Partner Ecosystem

Networks

M2M

Platforms

Big Data Analytics

Cloud

Social

Sensors

OUR PARTNER

ECOSYSTEM

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The IoT Centre of Excellence

1

9

Device Testing

•M2M Modules and Device testing

•Certified by a Tier 1 operator in US & Qualcomm

Embedded Engineering

• Prototyping

• Validation

testing

• Assembly and manufacturing

M2M Platforms and Solutions

•Multi platform environment

• Conduct PoC development of M2M applications

• Testing of multi-vendor components of the M2M value chain

In-house Infrastructure

Vertical Solutions and

Use case expertise

Standardized and

Certified Solutions

Rapid Application

Development

Platform

Independence


Case Studies

Digital

Consulting

Success

Stories with

Enterprises

Case Study: Digital Transformation Consultancy

for a Large Retail Bank in Middle East

Key Outcomes

• Designed Digital Transformation

Strategy and Digital Solutions

Roadmap

• Key KPIs made measurable –

%Digital Customers, %Digital

Engagement Index, % e-

Payments/Statements, %Digital

Spend/ Acquisition, Digital Login

Ratio

Key Highlights of Digital Strategy

• The 2-4-7 Pillar Digital Strategy – 2 Business Drivers, 4 Digital

Pillars, 7 Digital Initiatives, 7 KPIs

• Digital Pillars - Improving current multi-channel Customer

Experience, Transition into Omni-Channel Experience, Driving

Operational Efficiency, Agile Delivery of Customer Requirements

• Digital Initiatives – Online/ Mobile/ Branch Banking, Social Media

Coverage, Single View of Everything, Digital Workplace, Process

Improvements through Agile Delivery

• Website Benchmarking with Competitors

Business Needs

• Improving Customer Experience

• Improving Internal Operating

Efficiency

Customer

• Large Retail Bank in Middle East

Case Study: Smart Restroom

• Business Value Analysis & Cost Model

• Solution Architecture

• Functional and Technical Component Analysis / Recommendations

• Solution Benchmarking and Defining KPI‟s/SLA‟s

• Operational Model

• Partner Selection

Business Needs

• Enhancing Restroom Experience

• Improve Quality & Efficiency of services through smart systems

• Influencing customer‟s „premium product selection‟

Client

• US Tier 1 Personal Care Company

Tech Mahindra Services & Deliverables

Delivery Methodology

• Time Period: 6 Weeks

• Location of Delivery: Onsite

• Execution Approach: Analysis - Research - Recommendation

IoT Success

Stories with

Telcos

IoT Engagement with Tier-1 US Telco

Business Benefits

Offshore Development Centre - for developing and launching enterprise solutions . Activities carried out include Solution

Conceptualization, Business Value Analysis, Estimation Solution Design, Development, Prototyping, Pilot, Commercial

Launch

Identification of right eco system – Hardware (Sensors, Devices, Gateways), Software (App Platform, Application,

Dashboards/Reports, Mobility Extensions, Enterprise Systems Integration), Infrastructure (Connectivity, Hosting,

Security)

Solution Highlights

Broaden Operator M2M addressable market

Improve M2M Revenues and ARPU

Faster Time to Market

Manage Efficiencies

Business

Need

Increase in the services/solutions portfolio

enabling to cater to larger customer base and

thus leading to better revenues

Developed M2M portal covering Device, Customer

and Service Lifecycle Management

Platform Dev. M2M Solutions Catalog

Solution offerings through JGTM – Smart Vending, Farm

to Fork, Remote mining Site Monitoring, Asset monitoring ,

building energy management, remote patient monitoring

Faster time to market

M2M Platform Integration for Tier-1 UK Telco

Business Benefits

Encapsulates the „Design once-Implement many‟ philosophy

Standardise and present Network and B/OSS Interfaces to LMs

To support centralised and decentralised models and its variants – by exposing Network APIs and O/BSS APIs to Local

Markets

Support LM to develop GDSP supported interfaces for HLR Provisioning, Billing, Messaging, NGIN provisioning, NGIN

network services, GGSN RADIUS and DIAMETER services

Solution Highlights

Secure and extend the Telco‟s M2M connectivity market lead by extending geographic coverage

of GDSP platform (across 60 markets)

Offering Global SIM onto partner networks

Business

Need

Faster time to market due to increase in

efficiency

Network Integration – Diameter, Radius, SMSC

B/OSS Integration – Provisioning Interfaces, Custom Billing and CRM Interfaces

Technology Details

Seamless operation , leading the telco to focus

on its core services

Case Study: M2M Platform Engineering - ODC for

M2M MVNO

• Setup an offshore development center for building new platform features, integration with carrier networks, test and validation and providing maintenance support

• Maintenance • Maintain and enhance m2m platform and systems

integration • Design and development of m2m connectivity

management APIs • Integrating M2M platform with carrier networks • End to end QA for the platform.

• Operational activities such as database administration

• Java Technologies – Guice, Hibernate, Web services - SOAP, RESTful, Portlets, Liferay, SoapUI, Jmeter, etc

Platform Details

Client

TechM Solution

Business Needs

Offshore development center to manage • Feature enhancements • Complete life cycle management • M2M platform development • Maintenance and Support

• A leading M2M Carrier in North America • Provides M2M connectivity and management services

IoT Success

Stories with

Enterprises

Light sensor is integrated into the PLC to detect when

container door is open

Gateway include GPS capability to show container movement

and location

Portal enable real-time visualization of PLC data

Remote Plant Monitoring

Business Benefits

Real time monitoring of container and PLC data

Real time notifications and alerts.

Monitor temperature, humidity, AC status, Lighting

energy management

Track when container is opened

Integrate PLC and sensors with gateway to enable

monitoring

Ability to remotely monitor PLC data

Detect container movement and generate alert

Monitor container access and alert if container is open

Remotely monitor if container is unplugged; generate alert

Business

Need

Improves cycle time and reduces material

requirements

Increases the ability to produce more

with the same space and footprint

Remotely monitor PLC data and send

commands to PLC

Solution Highlights

Business Benefits

Ready Mix Concrete Tracking Solution for a leading Indian

Cement Company

The RMC Solution addresses all aspects of RMC supply chain – Order management, Job Scheduling, routing to

complete monitoring of the process- from loading of the concrete mix to the delivery at the customer site

Assets Monitored

The Location & Speed of the vehicle transporting the Concrete

RPM of the Drum of the Transit Mixer

Water Level inside the Drum of the Transit Mixer

Real time distribution information and integration with the customer‟s ERP systems - Command Alkon and SAP

16% saving in time of delivery , 15% reduction in accidents

8% reduction in chipping frequency

23% reduction in quality rejection

23% reduction in idling time

Solution Highlights

Operational efficiency is one of the key requirements of the RMC Industry

Owning to its highly perishable nature , agility holds the key to deliver quality RMC as buyers are

not only time – sensitive but also spread across multiple locations.

Monitoring efficient resource management in real time of the entire business process is a critical

aspect of the entire supply chain management

Business

Need

Remote monitoring and control of assets.

Real time notifications and alerts.

Advanced dashboard.

Single Portal

Integration with Analytics engine.

Solution Highlights

Energy Management Solution

Business Benefits

Optimize energy consumption

Reduced OPEX

Potential savings of 10%-12%

Preventive maintenance Increased Asset

Lifecycle

Reduce Operational Expenditure

Remote Monitoring of Infrastructure

Remote Maintenance

Reduce carbon emission

Business

Need

Cell Tower Sites Buildings ATMs Data Centres

Remote

Monitoring of

DC avoiding

loss of critical

data and

system failure

Total 45000+

assets monitored

covering 9500+

sites

Monitoring 25,000

+ assets covering

3Mn sq.ft of space

for energy

management.

Intelligent control

of energy assets

to save energy

Energy Monitoring

Energy Conservation

Energy Optimization

Energy Savings

Customer

Tier-1 US based Software and Service Provider company, India‟s leading telecom infrastructure company

Cranes

Monitor Crane Run Hour at Remote Sites

Monitor Safety Limits of the Weight being lifted

Alignment of the weight

Status of Crane (Crane ON / OFF)

Monitoring of Lubrication oil Pressure

Packaging Machines

Remote Monitoring and control of PLC Machines

Enabling Field Engineers to remotely view and change PLC parameters as necessary across all sites instead of having to visit the sites physically

Remote Asset Management

Business Benefits

Batching Plant

Monitoring of Batching Plant Utilization factor Purchase & Inventory planning -Sites located remotely need material on time but

not in excess Quantity of Output (Concrete Mixture Grades) from Batching Plants Monitoring of Project Progress and Project Costs –Planned Vs. Actual

Diesel Generator Sets Monitoring of a DG set at a Remote Site for Fuel Utilization and Loads during the

day

Reports - Fuel Level/ Actual Consumption, Day Wise Load Distribution, DG On/ Off status

Exception reporting - Sudden Rise/ Drop in Fuel Level Potential Fuel Theft

Solution Highlights

Lower cost of operations Optimize energy utilization Energy measurement Carbon Emission Reduction

Business

Need

For the End User:

Ability to view the status of Assets anytime, Anywhere & Faster service response from dealer

Faster response time and less operations cost for machine configuration requests that could be serviced remotely

For the Manufacturer: Ability to view the entire population of connected

products to gather marketing data and product trends & Increased trouble shooting ability for Manufacturer‟s tech support

Customer

Implemented for a Leading construction company, a leading bank, a leading crane operation and maintenance company

and a leading Packaging company in India

Business Benefits

Remote Patient Monitoring for a US Medical Devices

Company

Robust and reusable application framework for both Frontend and Backend.

Capability to remotely monitor vital parameters for the patient.

Get Automated alerts in case of any emergency to the clinician.

Cloud based data storage and analytics for effective health management and easier decision making

Portable wearable device for hassle free movement.

Real time Monitoring of Vital parameters

Solution Highlights

Cost Savings for the patient, provider and payer

Rapid scalability model

Remotely monitor vital parameters like BP, Blood Sugar, Hearth Rate, Blood Oxygen etc. for their

patients in hospital.

Get automatic alerts in case of alarming situations for any patient.

Business

Need

Copyright © 2014 Tech Mahindra. All rights reserved.

Disclaimer

Tech Mahindra, herein referred to as TechM provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and reports are for informational purposes and private circulation only and do not constitute an

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published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of TechM or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained herein is prohibited.

Unless specifically noted, TechM is not responsible for the content of these presentations and/or the opinions of the presenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a

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TechMahindra Digital Enterprise Services

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