Tech Updates Developed by Technology Communications & Readiness September-October 2016 Edition
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Tech Updates
Developed by Technology Communications & Readiness
September-October 2016 Edition
Forward-Looking StatementsSafe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Topics
Product and infrastructure changes
● Winter ‘17 is here
● TLS 1.0 to be disabled in all production orgs on March 4, 2017
● Lightning Experience Navigation Changes
● Access Check enforced in Winter ‘17
● New Trust Beta site
Instance-specific changes
Production orgs on: EU0
Feature retirements● Salesforce Classic Mobile app to retire on
December 1, 2017
Topics Continued
Events
● Learn about the upcoming Infrastructure sessions at Dreamforce
● Lightning Navigation webinar recording
● TLS 1.0 disablement video
Resources
● Winter ‘17 Release Notes
● Release Readiness Live recordings
● Plan and Prepare for Org Maintenance and Releases Page
● Infrastructure Success Community Group
● Release Readiness & Feature Adoption Success Community Group
● Running list of Salesforce Feature Retirements
Winter ‘17 is here
Get more information on release-related topics by joining the Release Readiness & Feature Adoption group on our Success Community site.
Hit the trail and get up to speed on our 51st release.
Learn what’s new with Winter ‘17 in our latest release module. Complete each challenge and get one step closer to proudly earning your Winter ‘17 Trailhead badge.
When do I get Winter ‘17? How do I learn more?Check your release window on our Trust site and then catch up on our Release Readiness Live recordings to see our Product Managers demo-ing the top features.
At-a-glance
TLS 1.1+ required for production instances on March 4, 2017
Read on to learn about what actions you need take to prepare for this change.
What is the change?TLS 1.1+ will be required and TLS 1.0 will be disabled in all production instances on March 4, 2017 at 9:30 AM PST (17:30 UTC).
How does it impact my org and/or my users?If your production environment and your users’ browsers are not prepared to support the latest TLS versions by this date and time, your users will not be able to access your production org, and select Salesforce products and custom or partner integrations will experience disruption. Your access to the Salesforce Help & Training portal to open and manage Support cases will also be impacted.
At-a-glance
Lightning Experience Navigation Change
See the FAQ for more information. Also view the Lightning Navigation webinar recording to hear direct from the Lightning Experience team.
What is the change?The current Lightning Experience navigation model is changing with the Winter ‘17 release. The new navigation model will be automatically enabled for all orgs that have Lightning Experience enabled. After this change, Lightning Experience-enabled orgs will not be able to revert back to the previous navigation model.
How does it impact my org and/or my users?In the new Lightning Experience model, a horizontal navigation bar at the top of the page will replace the existing vertical navigation menu on the left-hand side of the screen. Your users will still be able to navigate to any items in the navigation bar, and they’ll be able to switch easily between different apps that can be customized to help your users work more efficiently.
At-a-glance
View the Lightning Access Check Auto-Enable Explained video to hear detailed guidance direct from the product manager.
See the Lightning Components Developer’s Guide for more details and guidance to fix access check violations.
Access Check Enforced in Winter ‘17
What is the change?After the Winter ‘17 release, access check violations in custom Lightning components will be enforced.
How does it impact my org and/or my users?If your Lightning component code accesses a resource, such as another Lightning component or attribute, that doesn’t have an access system attribute allowing you to access it, the code will not execute or returns undefined. If you enabled debug mode, you will also see an error message in your browser console.
At-a-glance
Check out the beta trust site
Please share feedback with us!
A User guide and FAQs will be available when the new site goes live. Stay tuned for the announcement in our Infrastructure Success Community group.
New Trust Beta SiteCheck out our new enhancements and share your feedback with us
EU0 Instance Refresh
Read on to learn about what actions you need take to prepare for this change.
What is the change?The instance refreshes will occur according to the following schedule:
EU0 - November 6, 2016, 02:00–06:00 UTC
How does it impact my org and/or my users?You may need to take action prior to the instance refresh to avoid service interruptions following the maintenance. During the maintenance window, your org will be available in read-only mode. Following the maintenance, you will be on upgraded infrastructure with a new instance name.
At-a-glance
Salesforce Classic Mobile App to Retire in December 2017
Read on to learn about what actions you need take to prepare for this change.
What is the change?The Salesforce Classic Mobile app will retire on all supported platforms and devices on December 1, 2017.
Upon its retirement, the Salesforce Classic Mobile app will be removed from Google Play and the App Store, and all user access to existing installed instances of the iOS and Android mobile app will be disabled.
NOTE: In addition, iOS 10 and Android 7.0 (Nougat) will be the final mobile OS versions tested for compatibility with Salesforce Classic Mobile. Issues with any mobile OS versions newer than iOS 10 and Android 7.0 will not be addressed.
At-a-glance
Product and Infrastructure Changes
Salesforce Focus on Improving Security will Require TLS 1.1+ for access to all production instances on March 4, 2017Understand the impact to your production environment
The level of impact will vary based on your production environment. Common key areas of disruption include:
1. User browser access: Browser incompatibility will prevent your internal and external users from accessing your Salesforce production org and related services such as Marketing Cloud, Communities and Sites.
2. Email integration: Products such as Lightning for Outlook, Lightning Sync and Salesforce for Outlook won’t work if user local systems are not compatible with TLS 1.1 or later.
3. API integrations: Incompatible inbound and outbound integrations will cease to work, including AppExchange partner integrations.
4. Other areas: Mobile apps, Data Loader, Mobile SDK, SalesforceIQ Inbox, Files Sync, Chatter Desktop, Marketing Cloud
Read on to learn about resources available to help you prepare for this change.
Missed our latest webinar? Our June 15th and 16th webinars were packed with guidance on how to prepare for this change, including answers to questions on the impact to products and services. Check out the recording of the webinar and Q&A with Salesforce experts.
Key Resources● “Am I ready? TLS 1.0 disablement” webinar (June 15 and 16) and Q&A recording● TLS 1.0 Disablement Readiness Checklist ● TLS 1.0 Disablement Critical Update Console (CRUC) Setting – Test the
disablement of TLS 1.0 for your orgs with the CRUC setting, "Require TLS 1.1 or higher for HTTPS connections", prior to the Salesforce disablement.
● Guidance on Salesforce disabling TLS 1.0 impact – See the latest guidance on what actions are required to prevent any disruption to your Salesforce environment. Review the article for additional updates as they become available.
● Post your questions to the Infrastructure Success Community group and follow the discussions on “BeTLSReady” and “TLS 1.0 Disablement”.
Prepare for the TLS 1.1+ enablement impact
Support the latest version of TLS as early as you can.
Salesforce will be disabling TLS 1.0 in all production orgs on March 4, 2017 at 9:30 AM PST (17:30 UTC)
Resources to help you prepare
Instance-Specific ChangesNot sure what instance you are on? Click here to find out.
EU0 Instance Refresh
Follow our best practices, outlined on the Salesforce Infrastructure Overview & Best Practices site, to ensure that you are prepared for this maintenance.
1. If you have any hard-coded references, you must update them to relative URLs or implement My Domain prior to the maintenance. Please note, not all hard-coded references are updated with My Domain. Review the Updating Hard-Coded References article for more information.
2. If your corporate network settings or email security filters restrict access to IP ranges or data centers, please ensure that you are including our current ranges. We made updates to our IP Ranges in August 2016.
3. Prepare to refresh integrations if you are experiencing integration issues following the maintenance.
4. Prepare to refresh your DNS cache if you continue to see a "Maintenance in Progress" alert following the maintenance window.
If you are not following our best practices prior to the scheduled maintenance window, your end users may no longer be able to access Salesforce after the maintenance is complete.
Additional Resources:● Instance Refresh Readiness Assessment● Instance Refresh Mini-Video ● Instance Refresh Maintenance article
What action do you need to take?
Feature Retirements
Salesforce Classic Mobile App to Retire in December 2017
See the Salesforce Classic Mobile App to Retire on December 1, 2017 article for more information.
Customers should begin evaluating a mobile app alternative as soon as possible, and transition their users to the Salesforce1 downloadable apps or deploy custom mobile apps to address their existing and future mobile needs.
If users do not transition to an alternative mobile solution by December 1, 2017, they will lose all access to their data in Salesforce Mobile Classic app, and they will be logged out of the app with no ability to log back in.
What action do you need to take?
Crop Your Image To this Space For A Cover
with Photo
Feature Retirements RepositoryNew consolidated view
We just made it easier for you to stay informed about all the Salesforce feature retirements.
We’ve developed a new article that lists all the upcoming feature retirements with clickable links that will allow you to delve into more details and information.
Check out the new Salesforce Feature Retirements article today and be sure to bookmark it for future reference.
Resources and Events
Do you have questions about the Salesforce Infrastructure?
“How do you continuously improve Service Availability?”
“What is the Future of Infrastructure at Salesforce?”
“How do you protect us in your Multi-tenant Architecture?”
“1 Trillion Transactions/year!! How do you scale?”
“How can my global users connect faster to Salesforce?”
çç
Come to the Infrastructure Sessions at Dreamforce!
Future of Salesforce Infrastructure
Highly ScalableInfrastructure
Faster GlobalConnectivity
ContinuousProtection of Service
Continuously ImprovingService Availability
Fabio Valbuena, Sr. Director,
Software Engineering
Rick Casarez Network Architect
Ian Varley Software Architect
Vishal SharmaDirector Site
Switching
Randy Kern EVP Infrastructure
Casey CerretaniSVP Infrastructure
Ed HarrisSVP Infrastructure
Trusted Customer Success is the #1 Value for Salesforce. Continuous transformation and improvement of the underlying Infrastructure through innovative solutions is key in ensuring we keep growing this customer trust. In this talk you will hear directly from the Infrastructure Engineering leadership on the Vision and Strategy for continuing to provide the most Trusted Enterprise Cloud Infrastructure.
Salesforce lets you connect to your customer in a whole new way. But how does Salesforce’s software really work, under the hood? An insider understanding of what makes Salesforce tick—from database design to product and release architecture.
24x7 monitoring of all the instances within the Salesforce Infrastructure allows our Site Reliability team to react, triage and remediate issues as quickly as possible. Not all incidents are created equal - some are potentially more impactful on the service availability than others. Learn how we perform Site Switching to maintain High Availability
We have developed a brand new service that significantly improves page load time, upload and download speeds to the Salesforce application. Doesn’t matter where your user is located in the world this service ensures that your connection choose the best path for the protocol and avoids congested or degraded links.
Our Site Reliability team prepares during ‘Peace Time’, protects during ‘War Time’ and keeps a constant Vigil at ‘All Times’. Experience a behind the scenes decision-action flow that Site Reliability performs during the time of an incident. Also discover insights into our Core Service Protection tool!
Performance
Look under your seat for the Golden Ticket.
Availability
Transparency
• Optimizing Global Access to Salesforce
• Scaling the Core DB of the Enterprise Cloud
• Storage Innovation at Salesforce
• Understanding the Salesforce Application Architecture
• Infrastructure Keynote – Always On, Always Fast, Always Secure
• Enabling Radical Transparency – a new level of Trust
• How we do the Magic we do – A peek into Multi-tenancy
• What Happens when you pull the plug? GameDay exercises at Salesforce
• Continuous Improvements in Service Availability
• Ensuring performance in a Multi-tenant environment
• Salesforce Network – Behind the scenes
• Faster Incident Response through Automation
• Slaying the Maintenance Dragon
• Restoring your Data and Service: Innovative Approaches to Business Continuity
14Exciting Sessions!
Enroll Today!
Plan and Prepare for Org Maintenance and Releases resources on the Achieve More hub
Circles of Success - How to Create & Manage Data Backup and Disaster Recovery Plan
Join us for an interactive discussion to learn more about Salesforce's backup and disaster recovery
capabilities, both native and hybrid.
Join the conversation with fellow Salesforce admins, IT sponsors, and architects!
Major topics include:● Instance or data center
wide changes● IP range changes● TLS 1.0 disablement● Certificate changes
Official: Salesforce Infrastructure Success Community
Related Documents
