Tech to human by Lucy Chambers

My name is Lucy ChambersI have problems

techtohuman.com

‘Translation’ between those with specific (often technical) skillsand those with other types of

knowledge and context to get stuff done

When different ‘languages’ are spoken

3 TYPES OF

PROBLEM

PROBLEM 1: THE ‘LANGUAGE’

PROBLEM

OPENSTANDAR

DTOOL

DESIGN

Source: http://www.gablepr.com/ - reproduced under fair use.

“You’ve got to help me: I keep telling

everyone we need an API, because

everyone is talking about them, but I have no idea what

one is…”

PROBLEM 2: THE META VARIETY

Dashboard logo credits: Buzzyrobot from: The NounProject

PROBLEM 3: CATEGORISING THE

BEAST

KNOWNUNKNOWN

GENERIC

UNIQUE

WICKEDTAME

WICKED“[A wicked problem] is a social problem in which the various stakeholders can barely agree on what the

definition of the problem should be, let alone on what the solution is.”

1. incomplete or contradictory knowledge,

2. the number of people and opinions

involved,

3. the large economic burden,

4. and the interconnected nature of these

problems with other problems

Sources: http://www.theguardian.com/social-enterprise-network/2012/jun/08/wicked-problemshttps://www.wickedproblems.com/1_wicked_problems.php

WICKED EXAMPLES

● Tackling climate change

● Recovering from the financial crisis

● Solving political instability

WICKED (ATTEMPTED) SOLUTIONS

● Are not right or wrong

● Are likely to change the very nature of

the problem (one-shot)

KNOWNUNKNOWN

GENERIC

UNIQUE

WICKEDTAME

“CRUNCHY”

“CRUNCHY” =

I can imagine at least one problem* of a person who is affected in some

way by this problem.

*(headache)

MY JOB IS TO FIND “CRUNCHY” PROBLEMS.

SOLUTIONS COME MUCH LATER...

PROBLEM 1: THE ‘LANGUAGE’

PROBLEMWhen different ‘languages’ are spoken

OPENSTANDAR

DTOOL

“I keep telling everyone we need an

API, because everyone is talking about them, but I have no idea what

one is…”

My name is Lucy Chambers

I have problems

And I’m pleased to announce…

Readinghttp://chrisriedy.me/2013/05/29/climate-change-is-a-super-wicked-problem/

https://www.gov.uk/designprinciples