Tech Talk: Automatically Find and Prioritize Common App Performance Issues with APM Team Center

World®’16

TechTalk:AutomaticallyFindandPrioritizeCommonAppPerformanceIssuesWithCAAPMTeamCenter

JanelleShaw,Advisor,Presales,CATechnologies

DO4T30T

DEVOPS– AGILEOPERATIONS

2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

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ForInformationalPurposesOnlyTermsofthisPresentation


Abstract

GetafreshlookatthenewCAApplicationPerformanceManagement(CAAPM)userinterfaceandAssistedTriagefeaturesthathelpnewusersfindandprioritizethemostcommonappuptimeandperformanceissues.Learnmoreabouthowpatent-pendinginnovationssuchasPerspectives,TimelineandDifferentialAnalysisaidtriageanddiagnosisofapplicationperformancepuzzles.

JanelleShawCATechnologiesAdvisor,Presales


Agenda

DETECTIVEWORK

APPTRIAGETHENANDNOW

INTRODUCINGCAAPM ASSISTEDTRIAGE

WHATITISANDHOWDOESITWORK

DEMO

1

2

3

4

5


ApplicationsAreCapableofAnything


ApplicationTriage

§ Historicallyit’sbeenPete’sjob(Level1Ops)1. Identifyanevent

2. Answerkeyquestionsaboutitsnature,itsscope,itsimpact

Firefighting

19 ©2015CA.ALLRIGHTSRESERVED.

ITOps DesiredExperienceinAgileEnvironmentsANDREWCHEUNG

ApplicationDeveloperRYANCAMPBELLProductionSupportAnalyst

PETEMILLERLevel1SupportAnalyst

MYPAINMonitoringmanysystems&Devices

HELPMESimplifyalerts,meaning

andaction

MYPAINBottleneck– workon

allissues

HELPMEUnderstandappperformance

characteristicsquickly

MYPAINFirefighting– notjust

codechanges

HELPMEInstantlyknowwhatchanges

triggerproblems


ApplicationTriage

§ Historicallyit’sbeenPete’sjob(Level1Ops)1. Identifyanevent

2. Answerkeyquestionsaboutitsnature,itsscope,itsimpact

Firefighting

11 ©2016CA.ALLRIGHTSRESERVED.

CAAPM10Delightyourenduser,protectyourexperts

SOLU

TIO

NSU

MM

ARY

DIFFERENTIALANALYSISTIMELINEVIEWSPERSPECTIVES

FasterResolutiondrives

ImprovedUptime

SharedExpertisemeans

ContinualOptimization

HigherEfficiencyreduces

OwnershipCosts


BusinessTransactions-Browser(JSI)-MobileSDK-SyntheticMonitors

App->Location->Host->

JVMs/CLRsBackends-database

-webservices-API’s

CAAPM10Perspectives,Timeline,DifferentialAnalysis


DA

Slowuserexperiencedetectedhere

CAAPM10CapabilitiesinTriage

Slowbackenddetectedhere


RefiningCAAPM10Usability


ApplicationTriage

§ Whatif… CAAPMcouldbeginthistriageworkonPete’sbehalf?1. Petegetsfullycontextualizedinformationabouttheevents

2. Peteismanystepsfurthertowardsolvinganissue

CanIgetaLittleHelpHere?

Bywatchingknownforproblempatterns,theintentofAssistedTriageistoalertandguidenoviceuserstoeffectivelytriage and

diagnosechallengingtechnicalproblems


AssistingOpsinTriage

§ ExperienceView(akaNewHomepage)– All-newworkflowtohelpnon-expertusersidentifyandtriageproblems– Tiestogetheruserexperiencewiththeproblemsthatcausetheexperiencetobepoor– Includesanotebookforevidence

§ AssistedTriage– Powersthenewexperienceview– Usesdifferentialanalysistodeterminesuggestedcausesofcommonproblems– Firstphaseof“CAAPMexpertinabox”– Differentialanalysisenhancedtosupportstallsanderrors– ProblemsandanomalieswillbedecoratedwithMDA(MostDistinguishingAttribute)to

helpusersunderstandwhatdistinguishesthisproblemfromeverythingelseinthesystem…tospeedtriage

CAAPMNewCapabilities


AssistedTriage

§ TargetedtohelpCAAPMoperationsuser "Pete" inhisdailymonitoringefforts

§ Homepageconcentratesaroundthebusiness/userimpactoftransactionsmonitoredbyCAAPM,focusingin“Experiences”whichisacollectionofoneormorebusinesstransactions

§ AssistedTriageisacontextualizationengineandthusanintelligentstorygenerator

§ TohelpPete,AssistedTriagecreates stories about events inhismonitoringsystemwithsupportingevidence

§ Storiesarecategorizedintoproblems oranomalies whendisplayedinhomepage

§ Storieshavingeffectonuserexperiencearethenshownasproblems sectionotherwiseshownunderanomaly

TheHeadlines


AssistedTriageProblemsandAnomalies§ AssistedTriagereactstofourfundamentaltypesofevents

– Stalls– Errors– Alerts– Unstableresponsetimes

Events ATEngine

Stories

Experiencecard Problem“headline”


AssistedTriage

§ AssistedTriagestoriesexplainmultipleaspectsofeventsdetected

ProblemsandAnomalies

WHOWhichleft-mostcomponent(businesstransactionorappfrontend)iseffected

WHATComponentidentifiedasaculprit

WHENEventfirstoccurrence“patientzero”and

lastoccurrence

WHOComponentowner/s

IMPACTComponentsaffected

Drillintoevidencenotebook


AssistedTriage

§ Notebookcollectionofevidence


Contextualtimelineandexperiencestatistics

Relationshipmapfilteredaccordingtotheexperience/problemcontext

Detailedevidenceabouttheidentifiedproblem


AssistedTriage

§ NotebookcollectionofEvidence


Currentmetricsforthetimeoftheproblem

Historicalmetrics(configurable)forcomparisonsuchaslast24hr

Attributesaboutselectedmapvertex

Metricsarelinksintowebview


AssistedTriageUseCase

Whenyoufirstinstall,youwillhavetwodefaultexperiencecardstogetstarted





Createadditionalcardsbasedonuniverses,

attributes,andfilters















Evidencespecifyingwhenandwhattypeofproblem

occurred

Here,differentialanalysisdetectedunstableresponsetimes

(i.e.averageresponsetimevarianceintensity



AsalreadyinTeamCentermetricsprovidedrill-down

intowebview












AssistedTriageUseCase2







Brightbluelinesinthemapareautomaticallydetected

topologychanges



APMdetectedatopologychange,whichisrelevanttoAssistedTriagedetectingaperformanceproblemimpactingplaceordertransactionsjustafterthecallpathchange



Anadditionalcomponentiscalledinthisinstance














ExperiencesCheckusoutonITCentralStation

StopbytheCAAPMdemostationstoseealivedemo

KeyTopicsCAAPMcontinuesonitsjourneytobecometrulyE.P.I.C.(Easy.Proactive.Intelligent.Collaborative.)ExperienceviewpoweredbyAssistedTriagemarksthenextmilestoneinthatevolution

FindingsAssistedTriagedetectsunusualperformanceandbehaviorinyourapplications,alertingyoutorealandpotentialuserExperienceimpactbyisolatingProblemsandcollectingEvidenceforinvestigation

SummaryAFewWordstoReview


Thankyou.

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Tech Talk: Automatically Find and Prioritize Common App Performance Issues with APM Team Center

Technology