Technology Leadership for the Sustainable win
Jan 20, 2015
Technology Leadership for the
Sustainable win
What do you do?
I share knowledge.
What do you do?
We recruit volunteers to
train guide dogs
Strategy: define it.
A technology strategy helps your organization think through objectives, audience, content, tools, measurement and training to support your organization’s overall strategy
A technology strategy helps your organization think through objectives, audience, content, tools, measurement and training to support your organization’s overall strategy
Start with Strategy
ARCHITECT YOUR SUCCESSARCHITECT YOUR SUCCESSBUILD FOR STRENGTH & FLEXIBILITYBUILD FOR STRENGTH & FLEXIBILITYMOVE INMOVE IN
The Steps:The Steps:
ARCHITECT YOUR SUCCESSARCHITECT YOUR SUCCESSStep One:Step One:
Objective
•What do you want to accomplish?
•Describe how your objective supports or links to a specific goal from your organization’s strategic plan
Implement a system to track
volunteers
Implement a system to track volunteers to
increase retention
Give Your Objective An IQ Test!
Implement a system to track volunteers to
increase retention
Implement a system to track
volunteer activity and help volunteer managers increase
retention by 15% by year-end
1. Who will be involved in the final project?2. What are the needs and wants of each
group?3. What do they know or believe about your
project? What will resonate with them? 4. What is the action you need them to
take?
Audience(s)
INTERNAL AUDIENCESINTERNAL AUDIENCES
Volunteer ManagersExecutive DirectorBoard
Interns
EXTERNAL AUDIENCESEXTERNAL AUDIENCES
Volunteer Managers:
B. Record each volunteer interaction
C. More retention = less need to recruit
D. Volunteer management is
about face to face interactions, not
dataE. Observe
volunteer manager bringing in a new
volunteer
BUILD FOR STRENGTH & BUILD FOR STRENGTH & FLEXIBILITYFLEXIBILITY
Step Two:
Tools
1. How do the needs of your audiences affect your tool choices?
2. Are there technical requirements/platform limitations because of existing tech?
3. What are the budget constraints and opportunities?
4. Are there political or philosophical implications?
Content
1. What data, images, stories, etc. do you need to make this project a success?
2. Who will get this content initially?3. How will the content be
maintained in the long term?
Data sources:1. Mange's volunteer
spreadsheet2. Outlook
contact files from all staff
MOVE INMOVE INStep Three:
Training & Support
Training Opportunities
1. Tips in Email Updates2. 5 minute tips at staff meetings3. Over-the-shoulder sessions4. Internal training classes5. Commercial training (online and off)
ROI
RETURN ON INVESTMENT
$ Value of Time Saved - = ROICost of Laptop
$800 / yr over 3 years - $1800 + contracts and service = ROI
(Dollars Saved) - (Dollars Invested) = Return on Investment
Positive numbers good Negative numbers bad
THE MATH IS MESSY NOW
Intangible benefits:
Job satisfactionProductivityMoraleTeamworkClient satisfactionClient response time
Implement a system to track
volunteer activity and help volunteer managers increase
retention by 15% by year-end
• Have you done a project like this before? What went right? What went wrong?
• What do you anticipate will go right/wrong in this version?
• Who benefits from this change - what value do they get?
• How are you going to get ahead of the problems?
• What are the training options you can implement?
• How can you engage leadership?
• What communications options can you implement?
• What are the three things you're going to do to start this back at your org? (small - have a meeting, find a new vendor, create a survey)
Getting staff on board
Convincing leadership
ROIRefining my objective
Communicating Change
Training & Support
IF AT FIRST YOU DON’T SUCCEED…