Teamof choiceframework

Imagine Becoming…Imagine Becoming…

A Team OfA Team Of

Imagine A Imagine A Team Where...Team Where...

• Everyone knows the goal

• Members work cooperatively to achieve results

• Creativity is respected

• New and better ways are consistently sought out

• People value their team membership and rarely leave for other opportunities

• The commitment to success is obvious

CCheckheck

Start by knowing Start by knowing where you are...where you are...

CheckCheck• Understand your organization’s

goals• Understand job responsibilities and

have the skills to perform• Trust each other and provide help

where needed• Deal with conflict appropriately and

use it to create positive change• Share information openly and freely

with each other• Know the expectations for

performance• Use time well and solve problems

effectively

Use a Team Check-up to Use a Team Check-up to learn if team members...learn if team members...

HHearear

Find out why you are Find out why you are where you are and how where you are and how

to chart a course into to chart a course into the future...the future...

• Provide the results of the assessment to all team members

• Use a SWOT exercise to get all points of view and discover ideas to move the team forward

• Create a preferred future based on everyone’s input

• Develop a follow-up plan and put it into action

HearHearGet the team together to Get the team together to

review the Team Check-Upreview the Team Check-Up

OOpenpen

Build a human Build a human infrastructure that infrastructure that

will support your will support your future...future...

• Identify everyone’s communications style within the DISC model of behavior

• Create awareness of individual style and its impact on the team

• Show how to adapt personal styles and open communication

• Build the elements of trust- Congruence, Reliability, Openness and Acceptance

OpenOpenMap the communication Map the communication

patterns of the teampatterns of the team

• Develop listening as a key skill in communication with internal and external customers

• Expand the ability to express ideas, feelings and goals in a way that strengthens the team

• Help people learn more about each other while they build trust

• Encourage responsibility and appropriate control of emotions

• Link personal goals and values to the purpose of the team

Open Open FurtherFurther

Provide guided exploration Provide guided exploration of interpersonal of interpersonal

communication through communication through Adventures in AttitudesAdventures in Attitudes®

IInvolvenvolve

Provide reasons for Provide reasons for team membership...team membership...

• Identify each person’s strength as a Creator, Advancer, Refiner or Executor

• Provide practice solving problems or developing new products, services or procedures using these roles

• Experience total involvement with a 30 day idea campaign to reduce costs or increase customer satisfaction

InvolveInvolveEquip people to embrace Equip people to embrace and participate in changeand participate in change

CCheck heck AgainAgain

Create a feedback Create a feedback culture to keep the culture to keep the

team process team process dynamic...dynamic...

• Revisit the Team Check-Up and compare results to original assessment

• Use 360 Feedback to assess individual team member or team leader behavior

• Conduct customer satisfaction surveys (internal and external)

• Introduce an Individual Development Planning process to set and achieve goals

Check Check AgainAgain

Assess the organization Assess the organization and its members to and its members to

measure progress and build measure progress and build skillsskills

EEnrichnrich

Tap the depths of Tap the depths of human synergy...human synergy...

• As the process continues, offer additional opportunities to strengthen the relationships between:– Sales reps and prospects with

Sales Training– Employees and customers with

Customer Service Training– Supervisors and employees

with Management Development– All members of the team with

Team Building

EnrichEnrichTake the learning deeper Take the learning deeper

and deeper while and deeper while expanding the potential expanding the potential

of the teamof the team

Imagine Becoming…Imagine Becoming…

A Team OfA Team Of