Teambuilding Simulation Fort Fantastic

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 1

There is no

better

way to

learn!

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 2

Teaching Behavioral Skills

• Softs skills can be developed from behavioral reflections

• How to motivate people to reflect their behavior in specific situations (e.g. stress, conflict, pressure, …)?

• Create a (simulated) environment in which critical situations emerge and the people nevertheless engage as if they were acting in reality thus showing authentic behavior

• Imagination & roleplays have natural limitations in stimulating authentic behavior

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The Scenario: Fun Park• Operating in summer months from

April to September • 14 Attractions, • 5.500 Visitors daily• Entrance fee 16,-• Customer Satisfaction: 75%• Margin P0: appr. 10%

• Teams: (3-9 participants) • Capacity: 1-4 Teams per session• Team Responsibility: Operational

Management/Restoration of failures

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 5

Common goals & division of labour

Information-dissymmetry

Leadership

Internal communication at work

Behavior under Stress

Resistance against change

Barriers of knowledge transfer

Conflict handling in teams

Malpractice

Soft Skills

Group dynamics

Leadership

Communication Design

Prozess Design Management of

Organizational Interfaces

Change Management

Optional Learning Targets

What can be expierenced

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 6

Seminar Structure

Enable participants:

• Introduction of the scenario

•Rules

•Material

•Logic

Ensure sustainable learning outcomes:

•What was experienced?

•How does that relate to Reality?

•What can be taken away?

•How to proceed to improve?

•…

1 h 4 h 1 h

OverallGroup

Discussion

Briefing Simulation Debriefing

Stan

dard

(1 D

ay S

emin

ar)

Rd1

Rd2

Rd6

R E F L E X I O N

. . .

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 7

Error Message

Solution Code

Activity

Control Room

Technical Support

Park Manager

Operating Business

Managerial Responsibility

Proc

ess O

wne

r

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Activity Card•150 Activity Cards are

available•Efficiency varies on a scale

from -10 to + 10.•The right Activity Card in

the right situation ...• System entry (by no.) is

done by Control Room

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 10

Da

sh

bo

ard

WI-FI Router

Control Room

Control Room

Technical Support

Technical Support

Operating Business

Operating Business

Park Manager

Park Manager

Instructor

Room Arrangement PlanProjector

Room

Div

ider

Room

Div

ider

Room

Div

ider

Room

Div

ider

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 11

The Dashboard

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 12

Didactical Approach

No. of Rounds

Difficulty

Levelof

Team Task

. . .

Challenge Curve

On-going Real-time Performance Transparency

Dashboard

Self-induced Learning

on the TeamlevelPLAN

DOCHECK

ACT

ContinualImprove-

ment

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 13

Stromverteilungsplan (PDS)

Y1

K5

P0

J7

T6

L2

T3

C9

NEW COMPLEXITY LEVELAttractions are integral part of

infrastructure layers (e.g. Power Distribution)

T-Rex is connected to the node Y1.

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Experimental

Learning

Unique Fort Fantastic Features

Each Gaming option has a clearly defined bottom line impact

Dashboard provides real-time transparency of results

Motivation & Engagement

Different teams compete under comparable conditions

Day wise simulation of periods

Interesting & challenging scenario

Competition & Fun

Pressure & Drive

Visibility of Cause and

Effect

Learning Success

TeambuildingRole based interaction

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 16

Learning Objectives

Learning

Outcomes of FF – Seminars

include

Target Audience

Understanding the need for Process Management

Antecedents of task-related communication

Challenges connected with team leadership

Methods to handle interfaces of administrative processes

Value of IT Service Management

Benefits resulting from adopting Best Practice Frameworks (ISO 20000, ITIL, MOF, Cobit)

All levels of employees

who actively participate in teams and/or experience

the need for effective task-

related communication in business processes

Industries

Information Technology

Financials Health Care

TelecomServices

EnergyTrans-

portation

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Knowledge Database

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