The friendly All-In-One solution for accessing PCs using the Internet Remote Support Delight your customers with instant, eff ective support. Simple – ast – secure. Meetings / Presentations Master complex work processes effortlessly with your team. Remote Access / Remote Ofce Access all your computers and ser vers remo tely 24 /7 . M orethan 6 0 m illio n users
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Control the remote computer as if you were sitting directly
in front of it. This includes the dialogs from the user
accounts control of Windows 7®, Vista and Server 2008.
Conveniently transfer files from or to the remote com-
puter.
Show your corporate design! Offer your own TeamViewer
module on your website – together with your company
logo.
Spontaneously change the direction at any time if you
want to present your local PC to your customers.
Use TeamViewer Manager as the basis for billing your
services. The time and duration of all connections are
automatically logged.
You spend a lot of time on the road? Use TeamViewer
Portable or the web-based version of TeamViewer to help
your customers!
TeamViewer – Spontaneous SupportYou simply want to provide support? We show you how.
3Establishing a connectionAsk your partner for the TeamViewer ID (see image on right). Enter itin the "ID" field. Click on "Connect to partner" and enter the partner'spassword in the next dialog to establish the connection.
What you have to doDownload TeamViewer to your computer.The full version is required to be able tocontrol remote computers. You install it by
following the instructions of the installationroutine and subsequently startingTeamViewer.
What your partner has to doAsk your partner at the remote computer to downloadTeamViewer QuickSupport and to start it:http://www.teamviewer.com/download/TeamViewerQS.exe
TeamViewer QuickSupport does not have to be installed andcan be executed even without Windows administrator rights.
• Remote maintenance, presentations, accessto remote servers: hence use of the samesoftware for support, sales and trainingpurposes.
• For Windows, Mac OS X, Linux andiPhone, incl. cross-platform connections
• Includes genuine VPN channel (VirtualPrivate Network) in addition to pure desk-top sharing
• Operates without configuration, eventhrough firewalls and proxy servers
• Support of UAC (Windows Vista /Windows 7)
• Multi-monitor support – transmit ordisplay the monitor of your choice
• Installation as Windows system servicepossible at no extra cost so that 24/7 accessto target computer is possible (example:remote server maintenance)
• Direct LAN connection via TCP/IP possible;
software is also suitable for use in LANwithout an Internet connection
• Recording of remote maintenance sessionsas video for verification purposes
• Whiteboard for spontaneous drawings dur-ing presentations, including several shapes,pens, markers and speech balloons, and theoption to save screenshots
• Import and export of settings for simpledistribution
• Configurable invitation mail with whichyou can invite your connection partner
• Black screen function: turn the monitorscreen of the remote computer black dur-ing the session, e.g. when you don’t wantanybody to inadvertently watch when youaccess your office PC
• Comprehensive file manager for transfer-ring files to and from remote computers;including resume function following aninterruption of the connection
• Change of direction – simply reverse theviewing direction during the ongoing ses-
sion
• Restart of the remote computer and subse-quent restoration of the connection – evenin safe mode
• Integrated update function allows remoteupdate of releases on remote systems andservers
• Free scaling of the remote maintenancewindow
• Restriction of the screen transmission tosingle applications
• A local monitor displays what your partnerscan actually see during presentations
• Simple management of your connectionpartners via partner list and simple 1-clickconnection
• The online connections of the partner listshows which partners/servers are currentlyonline and accessible
• Instant Messaging functionality in the part-ner list, including group chat and offlinemessages
• Viewing presentations / training sessionsin the browser without installing software(pure HTML and Flash) – with severalparticipants
• Communicate with your partner directlyvia VoIP (Voice over IP) – without any ad-ditional costs
• The video function allows a direct webcamtransmission
• Integrated conference call solution if noheadset is available
• Chat function as an alternative communica-tion option with connection partners
• Display system information of the remote
computer
MODULES
• Customer module can be executed withoutinstallation
• Customer module can be executed withoutadministrator rights
• Visual design of customer module pos-sible – Simply create a customer modulethat matches your corporate design
• Web Connector – Do you need to be able
to carry out critical tasks in an emergencywhen you are on the road (e.g., on a holidayfrom the hotel or an Internet café)? Simplycontrol remote computers via the webbrowser without an installation (pureHTML and Flash)
• Portable version – Take your personalconfigured TeamViewer with you and startit, e.g., directly from your USB stick
• Permanent access to unattended comput-ers/servers with TeamViewer Host
TeamViewer overviewScope o perormance
Just compare and see for yourself TeamViewer’s range of functions and per-
formance. We have summarized all of the facts for you clearly on the follow-
ing pages. We look forward to your call at any time if you should still have any
• TeamViewer Manager – the database appli-cation offers extensive options for partnermanagement and session logging, e.g., foryour billing
• MSI packet – as administrator, you config-ure TeamViewer centrally and convenientlyroll out the software on the network
USABILITY
• Direct start without configuration
• Automatic proxy configuration
• Very compact application (customer
module approximately 2 MB) makes it alsosuitable for ISDN and modem
• You establish the connection to the cus-tomer; in the event of a temporary networkfailure (e.g. DSL disconnection), you do notneed to call your customer again
• Permanent unambiguous Partner IDsinstead of Session IDs (because telephonenumbers also don’t change at each call…)
• Optional QuickConnect button in allwindows to release them for spontaneouspresentations and teamwork
• Uncluttered GUI, simple and fast operation
• Self-explanatory screen thanks to directhelp texts
• User manual and online help
• Multilingual installation package: the soft-ware is available in more than 14 differentlanguages
PERFORMANCE
• Intelligent connection establishment imple-ments point-to-point connections in manycases directly and very quickly
• Worldwide distributed routing serversmake TeamViewer very fast in internationaluse
• Intelligent routing via the nearest server
• Adjustable depth of color with intelligentautomatic mode
• Security as in online banking (SSL):RSA Public/Private Key Exchange andAES-256-bit Session Encoding
• Security-conscious company, certified to theDIN EN ISO 9001 QM standard
• Quality seal of the Bundesverband derIT-Sachverständigen und Gutachter e.V.(Federal Association of IT Experts andConsultants, registered society) (maximumpoints)
• Unambiguous identification of the softwareby means of code signing with Code Sign-ing by VeriSign
• TeamViewer has been released for use inonline banking based on the security-basedinspection by Fiducia IT AG
AVAILABILITY
• Redundant high-availability network
• In the case of several million installations,even problems that occur only in rare casesstand out immediately
• 24/7 monitoring of all critical components
• Support times until 10 pm
SECURITY OF INVESTMENT
• Top references speak in our favor
• Security fund guarantees service for at least10 years from the date of purchase
• Supplier is certified to the DIN EN ISO 9001quality management standard
• 7-day full money-back guarantee• Test version directly available on the web-
site. No registration and no call necessary!
• International use possible thanks to widerange of languages supported
• Much more than competitively priced
COSTS / LICENSING MODEL
• Spontaneous support, remote servermaintenance, product presentation andteamwork combined in one product
• You can support as many partners as youlike with one license
• With one license (Premium/Corporate) youcan install the software on as many "sup-port computers" as you like and then workalternatively from different computers
• With one license (Corporate) your employ-ees can work simultaneously from 3 differ-ent computers (the license can be expandedat random)
• With one license you can support as manyservers (computers with a permanent con-nection) as you like; the hosts do not incurany costs
• A single payment – no running costs
• Fair update prices for major releasechanges with no obligation to upgrade tothe new version
• No hidden costs
• Payment by credit card, PayPal or onaccount; in all cases the license code isdelivered directly by e-mail.
FRIENDLINESS
• We take a "keep it simple" approach inrespect to both the software and the licens-ing model
• Fair pricing model including money-backguarantee
• Free version for private users - use thesoftware free of charge for private purposesat home
• No aggressive sales
• No obligation to register or call – test thefree software