T&D project report in BPO

LOTUS INSTITUTE OF MANAGEMENT

A

PROJECT REPORT ON

TRAINING AND DEVELOPMENT IN OMNI GLOBE INTERNATIONAL(BPO’S)

POST GRADUATE DIPLOMA IN MANAGEMENT

2008-2010

Submitted By :ALOK KUMAR SHARMA

Submitted To : Profassor. GAURAV SAXENA

ACKNOWLEDGEMENT

No work can be accompanied without taken the guidance of experts. It is only critics from ingenious that help transform a product into a quality product.

For this, we are grateful to PROFESSOR. GAURAV SAXENAfor his constant encouragement and invaluable critical suggestions given during the review meetings. His timely advice and help proved his commitment and welfare of his students and the institute as a whole.

Content

Introduction

Objective of the project

Company profile

Service Portfolio

Outsourcing to Omniglobe,

Conduction of training programm

Findings

Limitation

Conclusion

Bibliography

Introduction

ABOUT TRAINING AND DEVELOPMENT IN OMNI GLOBE INTERNATIONAL

The project is based on the methods regarding training and development of OMNIGLOBEINTERNATIONAL. What are the ideas , methods , rules they are implementing for their employee in point of view of training and development. The objective behind doing this is that , we can

THE KIRKPATRICK MODEL

The most well-known and used model for measuring the effectiveness of training programs was developed by Donald Kirkpatrick in the late 1950s. It has since been adapted and modified by a number of writers, however, the basic structure has well stood the test of time. The basic structure of Kirkpatrick’s four-level model is shown here.

Objective of the project

Indentification of training needs of omni glob international

Conduction of training program of omnie glob international

An ISO 9001:2008 certified company, Omniglobe is the choice outsourcing partner of wireline/wireless telecommunication service providers and offers solutions ranging from order management and number portability through to activation, provisioning, directory listing, and Enterprise software development. The company supports carrier-grade OSS to provide best outsourcing solutions in real time.

Omniglobe employs a dedicated team of business analysts and technical professionals to meet market challenges and ensure risk-free service delivery. The scalable services of Omniglobe & its subsidiaries in India also respond fast to market demands and enable businesses to grow.

In less than 4 years, OmniGlobe Networks has grown from a home office based business to the world's leading R&D center, technology provider and service operator for the inter-operability of satellite and alternative last mile technologies. It has now achieved the "highest year-over-year growth of any company appearing on the 2008 Top 250" as listed in the widely recognized as the "one of the most promising technology companies in Canada, winning numerous prestigious awards

Founded by Veterans of the Telecom industry, Omniglobe International is headquartered in Maryland, USA. The company specializes in Enterprise software/application development and complex back office transactions across a wide selection of wire line, wireless, IP, and

cable networks. Since its inception, the company has grown considerably. Currently, it operates in the USA, Europe, and other prominent markets. Omniglobe International has set up an offshore development center near Delhi (India), to meet the evolving requirements of a rapidly growing customer base, including Tier 1 and large service providers, as well as leading IT firms.

Service Excellence through Innovation & IntegrationAs the traditional telecommunication industry is rapidly evolving into technology-intensive and domain-specific segments, major players look for seamless integration among systems, services, and operational tools for a smooth workflow and delivery excellence. The Management Team of Omniglobe International has led successful ventures in the past, and has proven track record in both public and private domains to make Omniglobe International a coveted outsourcing partner of global corporations. Ranging from number portability, activation, and provisioning, through to directory listing, fallout management, application development and customer support – Omniglobe International provides (through its partners) market-leading solutions to simplify/automate and execute critical back office operations. We also ensure seamless service integration, at the fraction of the original cost incurred for in-house development. Our offshore development center features a world-class infrastructure and cost-effective development architecture while supporting carrier-grade OSS (operations support system) for seamless telecommunication services across diverse technology platforms.

An ISO 9001:2008 company (certification through the Netherlands-based Det Norske Veritas or DNV) with highest quality standards, Omniglobe International has extensive experience and domain expertise in Telecommunication, IT, and Networking – thus getting you a market-savvy perspective of prospective technologies and upcoming industry trends. As end-users expect flawless services, integrating crucial components remain one of the most challenging tasks, which will help you gain the competitive edge. Be it highly complex back office operations or mission-critical application development, our professionals have an in-depth knowledge of latest tools and technologies and work dedicatedly to ensure careful planning and committed implementation of best-possible services, solutions, and integration efforts required for delivering quality results.

OmniGlobe Networks acquires the UK-based satellite communications company Bandwidth Technologies International Group MONTREAL, Feb. 19 /CNW Telbec/ - OmniGlobe Networks, Inc., the globaltelecommunications company specialized in delivering cellular, broadbandInternet and VoIP services, announces that it has acquired BandwidthTechnologies International Group Limited (BTIG), the UK-based internationalprovider of satellite communications systems. In an all-cash transaction, OmniGlobe Networks, the privately-heldCanadian group, acquired the entire equity of BTIG including its principal

trading subsidiary L-TEQ Limited. For contractual reasons, the legal companyname L-TEQ will remain. However the BTIG and L-TEQ management, staff, officesand technical centre in Frimley, Hampshire, England will, with immediateeffect, become known as the newly formed OmniGlobe International SatelliteCommunications Division. The Frimley based business will become the operationsand sales centre for OmniGlobe's planned expansion of its existing business inthe Middle East and Africa. Mr David Harper, former Managing Director of L-TEQLtd becomes Managing Director of OmniGlobe in the UK and head of OmniGlobe'sInternational Satellite Communications division. Similarly, Mr David Bookham,Technical Director of L-TEQ Ltd becomes Technical Director of OmniGlobe in theUK and of the new division. OmniGlobe Networks specialises in the provision of telecommunicationsservices in areas of the world where the conventional telecommunicationsinfrastructure is often nonexistent. Its solution, which consists of deployingwireless Internet and cellular services using an innovative combination ofsatellite-backhaul infrastructure and its own proprietary software, providesinstant reliable and affordable communication services to domestic consumers,companies, government agencies and private

institutions. The World Bank hasrecognised OmniGlobe's approach and in-house developed technologies as optimalfor rural communities. With a successful 23-year history of expertise, L-TEQ has a respectedreputation for the design, integration, testing, installation andcommissioning of satellite communications systems ranging from highly complexVery Small Aperture Terminal (VSAT) systems up to very large antennas. Thecompany's premises, near Farnborough, incorporate a pre and postimplementation training and service repair centre. L-TEQ's executive andengineering management are security cleared and their work on military andgovernment projects has necessitated systems to be designed for use often inchallenging environments. The company has completed projects in over70 countries around the world. OmniGlobe's CEO Dr. Jason Neale commented, "In a single step, we'veacquired a world class engineering management team, a highly valuable andlong-term customer base to whom we can now offer a wide range of additionalcomplementary services, an operational centre in a European time zone tounderpin and expand our existing Middle Eastern and African activities, and ahealthy and growing enterprise that will contribute

strongly to OmniGlobe'salready fast growth". Julian Costley, OmniGlobe's chairman added, "Although OmniGlobe was onlyformed in 2004, it is already cash generative, profitable and is growing veryfast organically. Our international private shareholders and institutionalinvestors in Canada, which include the BDC, continue to support our plans aswe seek other acquisitions in our chosen geographic territories and in thewireless, cellular, and satellite technology sectors. Based upon informationfrom the International Telecommunication Union, the Organisation for EconomicCo-operation and Development as well as our own research data, we expect thatsatellite combined with wireless in rural areas will become a potential$22.7bn global market and we must therefore gear up fast to claim asignificant share". Dr. John Forrest, former CEO of NTL and now OmniGlobe's Deputy Chairmanand adviser played a significant role in identifying the strategic synergiesof combining OmniGlobe's digital communications expertise with L-TEQ'sknow-how in "RF" system design. In a recent statement, he remarked that "thekey to success will be leading technical innovation, an efficient organisationto effect operational execution around the world, and

positioning ourselves atthe very top end of service quality. By acquiring BTIG and with it the L-TEQteam, we've made an enormous leap forward towards our vision of being theworld's No.1 rural telecommunications provider".

About OmniGlobe Networks, Inc.

Founded in 2004 and based in Canada, OmniGlobe Networks is a globaltelecommunications company that provides affordable satellite and wirelessbroadband Internet, cellular and VoIP services to geographic regions aroundthe world where terrestrial telecommunications are unavailable, unreliable, orjust too expensive. Combining the most advanced wireless, satellite andcellular technologies with its own proprietary network management andbandwidth optimization techniques, OmniGlobe's solution enables Internetservice providers and local operators to offer fast, reliable broadbandInternet services to consumers and business customers. In partnership,OmniGlobe provides the R&D, network design, equipment, installation, and24/7 monitoring; while local operators handle service agreements, first linecustomer support and billing.

Service Portfolio

As the corporate culture at Omniglobe International nurtures a customer-first approach, we provide a wide array of value-added services and solutions so that you may gain in terms of reduced operational costs, optimized performance, and enhanced customer satisfaction. Our service portfolio includes:

Local number portabilityFallout ManagementActivationProvisioningDirectory ListingOutsource DevelopmentCustomer Support

Outsourcing to Omniglobe

At Omniglobe International, Tier 1 service providers expect and follow the best outsourcing solutions in real time. Be it in custom application development or back office integration for IT and telecommunication services providers, we have the business experience and technical expertise, to analyze your business processes and identify the best and the most cost-effective solutions for your business environment. Omniglobe International acts as the virtual extension of your onsite team - provides extensive knowledge transfer at each phase, deploys your back office & application integration initiatives, and ensures risk-free delivery to guarantee your team's success. We offer flexible and scalable services and solutions that respond smartly to changing market demands and evolve with your needs to help incorporate your business/service offerings in the value chain.

How You Gain

At Omniglobe International, our timely & accurate solutions and services are designed to increase operational efficiency and enhance the satisfaction level of your end-users. Whether it is a critical back office transaction or core activities like application development and integration, you can entrust your project with us and benefit from the venture in more ways than one. Here is how it works between Omniglobe International and its valued customers:

End-to-end consultative process for risk-free deliveries. Effective cost management as you scale operations. Quantifiable financial and efficiency benefits within stipulated time. Assured service delivery as you leverage the skills & experience of our business analysts

and technical professionals specializing in intricate back office operations & software/application development.

Seamless integration of technologies, domains, knowledge, and operational expertise in service delivery

Omniglobe International is a great place to work. The management is quite professional. Although entry level people may have job insecurity due to bulk terminations at agents level but still the company

is great in terms of learning and development.

Founded by Veterans of the Telecom industry, Omniglobe International is headquartered in Maryland, USA. The company specializes in Enterprise software/application development and complex back office transactions across a wide selection of wire line, wireless, IP, and cable networks. Since its inception, the company has grown considerably. Currently, it operates in the USA, Europe, and other prominent markets. Omniglobe International has set up an offshore development center near Delhi (India), to meet the evolving requirements of a rapidly growing customer base, including Tier 1 and large service providers, as well as leading IT firms.

Service Excellence through Innovation & Integration

As the traditional telecommunication industry is rapidly evolving into technology-intensive and domain-specific segments, major players look for seamless integration among systems, services, and operational tools for a smooth workflow and delivery excellence. The Management Team of Omniglobe International has led successful ventures in the past, and has proven track record in both public and private domains to make Omniglobe International a coveted outsourcing partner of global corporations. Ranging from number portability, activation, and provisioning, through to directory listing, fallout management, application development and customer support – Omniglobe International provides (through its partners) market-leading solutions to

simplify/automate and execute critical back office operations. We also ensure seamless service integration, at the fraction of the original cost incurred for in-house development. Our offshore development center features a world-class infrastructure and cost-effective development architecture while supporting carrier-grade OSS (operations support system) for seamless telecommunication services across diverse technology platforms.An ISO 9001:2008 company (certification through the Netherlands-based Det Norske Veritas or DNV) with highest quality standards, Omniglobe International has extensive experience and domain expertise in Telecommunication, IT, and Networking – thus getting you a market-savvy perspective of prospective technologies and upcoming industry trends. As end-users expect flawless services, integrating crucial components remain one of the most challenging tasks, which will help you gain the competitive edge. Be it highly complex back office operations or mission-critical application development, our professionals have an in-depth knowledge of latest tools and technologies and work dedicatedly to ensure careful planning and committed implementation of best-possible services, solutions, and integration efforts required for delivering quality results...

How did you get this job? Others

Are you looking to change your job? No

How long have you been in employment with this company? Less than 5 years

Where is your company located? Gurgaon

Management Team

Dr. Jason Neale (Chief Executive Officer)  

Luigi Lo Basso (Chief Financial Officer)   

Nigel Maund (Vice President, Broadband and Satellite Services)  

Benoit Fleury (Vice President, Cellular and Mobility Division)  

Mark Morin (Vice President, Operations)  

David Harper (Managing Direcor, OmniGlobe Networks EMEA)  

Gilles Desmarais (Vice President, Sales and Marketing, North America)   

Nicolae Iuoras (Director, Systems Engineering)  

Hakim Kahlouche (Director, Product Development)

Popular Profiles at Omniglobe International

Amitabh Banerjee , AVP - Operations Jagpreet Kaur , QUALITY ADVISOR Ramanjeet Kapur , HR MANAGER Sameer Shaunik , Sr. Manager - Operations Ashish Das , Senior Manager Operations

Key Statistics about Omniglobe International

Top Locations

Delhi Area, India (49)

Headquarters Delhi Area, India

Industry Outsourcing/Offshoring

Type Privately Held

Company Size 1001-5000 employees

Common Job Titles Operations Manager 30%

Top Schools

Delhi Univ. 19%

Maharshi Dayanand Univ. 8%

Median Age 32 years

Gender Male 88%

Female 12%

Jaswinder Matharu, President

Ravi Rao, Chief Operating Officer

Capt. Shivinder Bakshi, Managing Director

Sapna Chandna, Chief Operating Officer - BPO Operations India

Rawlvan Bennett, Vice President of Sales

BOARD OF DIRECTORS & ADVISORS

DR. JASON NEALE (CHIEF EXECUTIVE OFFICER)

Jason is the CEO of OmniGlobe Networks Inc the company he created and led to profitability within its first year, after completing his joint Executive MBA at London Business School and Columbia Business School in 2004.

JULIAN COSTLEY (NON-EXECUTIVE CHAIRMAN)

Julian was appointed non-executive chairman of OmniGlobe in January 2006 to coincide with his investment in the company.

JOHN FORREST (DEPUTY CHAIRMAN)

After teaching and researching in the academic world at Stanford and London Universities, John worked in the defense industry and then founded the telecommunications company NTL. Since

1996 he has worked in the investment banking sector and on the boards of high-growth companies.

ROBERT BOUCHARD (NON EXECUTIVE DIRECTOR)

With a career spanning nearly 30 years with Bell Canada and BCI, Robert brings a wealth of experience and wisdom to our company, having held numerous managerial and executive positions in operations, customer services and capital and expense portfolio management within the largest telecommunications company in Canada.

PETER HODGE (COMPANY SECRETARY AND HEAD OF SPECIAL PROJECTS)

Peter brings to the company 30+ years of financial management experience with both multinational and entrepreneurial corporations. 

GUY BEGIN (CHIEF ENGINEER)

Guy is the chief engineer of OmniGlobe Networks, bringing 25+ years of experience in research and development of advanced telecommunications systems.

JASON NEALE

Jason is a co-founder and CEO of OmniGlobe Networks Inc. He created and lead the company to profitability within its first year, after completing his joint Executive MBA at London Business School and Columbia Business School in 2004.

He has combined entrepreneurialism, delivery of commercial results and exceptional strategic and operational expertise in satellite communications and related technologies. His career spans wireless, software, security, telecommunications, cellular, satellite, networking, protocols, broadcasting and Internet.

His 16 years of commercial experience has included co-founding TSA Consulting (www.tsa.com), winning BBC backing to develop the capability for global news reporting teams returning high quality audio-visual reports. Further time spent with EMS Satellite Networks CANADA, (formally SPAR Aerospace) for whom he won $7 million backing from the Canadian Space Agency and ran several high impact technology management programs.

Apart from the Executive MBA, Jason holds a Ph.D. in Electronic Systems Engineering and a

B.Eng. (Hons) in Electronic Engineering. He has authored 21 publications in the fields of Satellite, Telecommunications and Internet. He holds six U.S./Worldwide patents pending for work on Satellite and Internet performance enhancement and contributed heavily to International Standards on satellite system design work winning numerous IEE, Royal Academy of Engineering and BBC awards

Luigi Lo BassoLuigi has over 20 years of experience in senior finance and administration management roles in the

telecommunications and manufacturing industries. During his career he has held senior positions in

corporate accounting, corporate financing and restructuring, corporate budgeting, management

information reporting, regulatory affairs, and international consulting.  

Luigi’s previous roles include: managing Bell Canada’s $10 Billion corporate budget; Financial and

Operations Director for Bell Canada International Asian companies which included the financial due

diligence of a $300M acquisition of a South Korean cellular company.  Luigi was responsible for the

restructuring of the accounting and finance departments, leading the South Korean company from the

brink of bankruptcy to an IPO that generated $1Billion cash gain for Bell Canada International.  Luigi was

also the Director of Finance and Administration of AXtel in Mexico, where he spearheaded AXtel’s

EBITDA growth from negative to over $90 Million. More recently Luigi was Chief Financial Officer of

Thomas Equipment, a US Publically traded company with revenues of approximately $100M, and

Komunik, a Canadian traded company with revenues of approximately $80M, both of which he led out of

financial difficulties. 

Luigi’s international experience includes starting, managing and restructuring companies in Canada, Saudi Arabia, South Korea, Taiwan, Uruguay, Columbia and Mexico. Luigi obtained an MBA from Concordia University in May 1981 and a Bachelor of Science in Mathematics from Loyola College/University of Montreal in June 1974.

Outsourcing to Omniglobe International

In today's extra-competent and specialized global marketplace, outsourcing has become an imperative tool for developing success strategies and ensuring growth. Capital intensive to the core and technology driven to the hilt, Telecom and IT sectors now seek reliable partners with a high-tech and cost-effective infrastructure in place. Omniglobe International and its India based subsidiaries help you build a new IT platform or redesign an existing one; develop custom software/applications to streamline and optimize your business processes; and provide both routine & complex telecom back office services to add value to your business. Our well-planned and structured approach to offshore project management and proven track record of successful execution speak further of our credibility and make us the preferred outsourcing partner of global corporations.

What We Offer

HOW YOU GAINOptimized performanceQuick time to market due to large & skilled resource poolReduced operational costs in terms of investment, infrastructure and staffingEnhanced customer satisfactionBetter focus on core & strategic activities

With unparalleled domain expertise in Telecom, IT, and Networking, Omniglobe International

not only specializes in complex back office operations but also has the capability to handle core technical activities and front-end tasks. This includes high-end technology transactions for Tier 1 service providers and software/application development for industry leaders, across the globe. Our offshore development center in Gurgaon (India) acts as a virtual extension of your on-site facility and offers a seamless combination of latest technologies, world-class infrastructure, a competent work force, and a cost-effective development architecture to make outsourcing a custom roadmap for your project success. Omniglobe International and its India based subsidiaries bring you more creative insight, better quality, and greater flexibility. So, you may gain competitive advantage in terms of reduced operational costs, optimized performance, and enhanced customer satisfaction.

Software/Application Development

Understanding Customers' Needs : Understanding your outsourcing needs is a vital business strategy if you want to corner success in an increasingly complex and extremely volatile business environment. The business and technical analysts at the company's India facility study your existing processes & marketplace, analyze your requirements, and identify functions, which will be most appropriate to outsource. We take scrupulous care to understand your needs and develop best-in-class custom software/applications for our customers across the globe.

Project Mapping : Once Omniglobe International helps you analyze and identify the most suitable functions to outsource, we move to the Mapping phase of software/application development that includes process discovery and scope development. As your outsourcing partner of choice, Omniglobe International and its India based subsidiaries find it necessary to capture all process information and analyze it to determine optimum scope for improvement - so that we may uplift service levels and add value to the entire development lifecycle. In addition, the company has in place, well-defined responsibility & escalation matrices and plans for effective project management & smooth operations. We define success factors and performance parameters to improve product/service quality that translates to delivery excellence. Major focus remains on the business drivers that can critically impact processes and enhance performance.

Project Piloting in Outsource Lifecycle : Requirements and risk analysis remain the key aspects of a software/application development project, and Omniglobe International thoroughly evaluates the technology requirements, as well as other relevant and feasible alternatives, to make your outsourcing venture a success. An integral part of our Pilot phase, the process aims to identify current and evolving technology requirements. Omniglobe International and its India based subsidiaries also identify internal and external risk factors regarding project development and process migration. Feasibility studies are undertaken and we generate an effective mitigation plan to alleviate risk factors such as performance/quality deviations, security lapses, and service disruptions. Once we have determined the project scope and aligned processes, technologies, and resources according to development specifications to obtain satisfactory results, Omniglobe International defines contract parameters and sets realistic service level agreements (SLAs) to ensure quality delivery.

Transition Management : Once you outsource a mission-critical project, Transition Management becomes a crucial function. Outsourcing your software/application development work to Omniglobe International helps get best products and best quality at significant cost savings. Also in place are a well-laid out transition methodology and predetermined transition teams. In a bid to align process scope and efficiency with the deliverables, Omniglobe International carries out in-depth analyses and maps current processes, so that appropriate measures can be recognized and implemented to enhance service levels and optimize operational efficiency. Detailed project management plans, based on customers' input, are drawn up and escalation points are determined ensuring a smooth workflow. Processes and project management plans are also documented to standardize activities and ensure transparency.

Software/Application Development/Production : While transition management helps determine the best methodology so that the deliverables will be in tune with the scope and relevance of the project, the Production phase witnesses the actual kick-off of application/software development. Outsourcing your development work to Omniglobe's India facility ensures that our team will work in close co-ordination and effectively support your business requirements. Our collaborative approach, aggressive - yet realistic - time frames, and flexibility to respond faster to changing customer needs enable you to leverage a proven roadmap and turn into leaders in competitive business markets. Outsource to Omniglobe International and you will benefit from a truly agile software development life cycle (SDLC) that meets your specific needs. In order to optimize the efficiency and effectiveness of production processes, Omniglobe International and its India based subsidiaries conduct production reviews at regular intervals, measure Quality compliance, and determine the success achieved in real time.

What we offer:

An ISO 9001:2008 company, Omniglobe International focuses on continuous improvement through real-time monitoring and internal review of quality and productivity.

Process stabilization through:

Error identification and documentation Adequate training for process improvement Daily audits by the Quality Assurance team for meticulous implementation of Quality

parameters Stringent corrective measures for rectifying non-conformance Real-time success measurement through status reports monitoring and operational

metrics review.

Here are the answers to many Frequently Asked Questions.

How long will it take to recieve my merchandise?

The normal processing and delivery time for international mail is 6-8 weeks from receipt of order.For U.S. residents it will take approximately 4 weeks. All shipments are insured for a US $125.00 replacement value.This is a publicity awareness program designed to bring awareness to the various products that Omni-Globe intends to distribute to customers.

How can Omni Globe offer such values? We give our customers bargain rates while offering our suppliers an alternative sales channel for liquidating their excess inventory. We typically can offer 1,000's of items annually across dozens of product categories. How long has Omni Globe Transactions Group been in business? Omni Globe Transactions Group is a trade name of an international catalog company that has been serving satisfied customers since 1990.

  Home  Services and Solutions

  Local Number Portability     Fallout Management  Activation  Provisioning  Directory Listing  Outsourced Development  Customer Support

  About Omniglobe

  Company Profile

     Service Excellence

  Service Portfolio  Outsourcing to Omniglobe

  Corporate Culture   Credentials  Management

  Careers     HR Vision

  Openings  Join Us

  Sitemap  Contact Us   Privacy Policy

As service provisioning and management make up the largest portion of the IT & telecommunication outsource segment, industry leaders across the globe leverage the expertise of leading solution providers to ensure Quality, cost advantage, and quick time to market. Headquartered in Maryland, USA, Omniglobe International is a major service bureau with a state-of-the-art support center in India, and offers a wide array of complex IT and high-end telecommunication back office services to Tier 1 carriers in the USA, Europe and other international markets.

Quality@Omniglobe

As Tier 1 service providers and IT leaders across the globe increasingly outsource their critical projects as the epitome of an agile business solution, Omniglobe International and its India based subsidiaries provide integrated, end-to-end services and ensure delivery excellence - backed by its cutting-edge technical expertise, significant international exposure, and uncompromising commitment to Quality. An ISO 9001:2008 company (certification through the Netherlands-based Det Norske Veritas or DNV), the company adheres to industry-leading Quality standards and has a proven track record of achieving successful outcomes both in telecommunication back office process execution and mission-critical software development. We have a well-defined Quality Matrix in place and focus on continuous improvement through real-time monitoring and internal review of Quality and productivity. Whether it is highly complex back office transaction

or custom application development, Omniglobe International tests the effectiveness of each process through compliance monitoring and implementation of most suitable corrective measures in minimum possible time. Outsource your core or crucial IT/telecommunications projects today and leverage the comprehensive solution/service range executed by our onshore team and offshore facility in India. Omniglobe International will create value and impact growth to help you pursue success.

Teamwork : Employees at Omniglobe International work as a team at every level of the organization. Committed to providing end-to-end solutions to Tier 1 telecom carriers, they collaborate with clients at every touch point and help enhance customer satisfaction. This enables us solve issues promptly and efficiently, develop best-possible solutions for business issues, and support each other through an honest and open communication system. While our people belong to assorted backgrounds, we work together in groups, respect each entity, share our skills and resources, and think ahead to improve, support, and nurture collaborative workplace relationships. We believe: A STAR TEAM PERFORMS BETTER THAN A TEAM OF STARS.

Quality exercise at Omniglobe International includes:

Error identification and documentation. Daily audits by the Quality Assurance team for meticulous implementation of Quality

parameters. Stringent corrective measures for rectifying non-conformance. Real-time success measurement through status reports monitoring and operational

metrics review. Interdepartmental Service Level Agreements (SLAs) for performance enhancement. Adequate training for process improvement. Sharing of experiences by our best performers for overall quality enhancement.

Security Policy

If you want to outsource your critical projects to a major vendor offering robust security solution, Omniglobe International and its India based subsidiaries will be the right choice for you. The company has been approved by a major US telecommunication service provider for its operations both from data & employee security perspective. Omniglobe International employs stringent measures to ensure total safety and security of crucial data, systems, and networks. Whether it is a highly complex development function or a routine back office process

transaction, our round-the-clock physical security system makes sure that there is only authorized access to data, processes, and assets across the entire organization.

Omniglobe International is extremely sensitive to its employees' security requirements, especially that of the female staff. We take all necessary steps to ensure the physical security and well-being of our female employees while they are commuting to and from the office. The company has well-defined transportation policies regarding such safety measures and audits are held regularly to verify adherence to these policies. In other words, Omniglobe International is a security haven both for its valued customers and team members

Vancouver, March 17 /- OmniGlobe Networks, Inc. is pleased to announce that it has been appointed by the First Nations' Emergency Services Society of B.C. (FNESS) and its partner, the First Nations Technology Council (FNTC) to provide enhanced broadband access to over 2,700 residents living in remote First Nations communities in British Columbia. This news follows the Government of Canada's recent announcement to contribute $7.86 million for the construction and provision of satellite broadband network capacity.

The project aims to provide affordable satellite capacity for broadband services in communities where satellite technology is the only reasonable means of providing broadband access. It is funded by Infrastructure Canada under the Government's National Satellite Initiative (NSI), with financial contribution from OmniGlobe and the FNESS working in collaboration with the FNTC.

High speed Internet connectivity will be delivered to homes, band offices, schools, health centres and businesses; broadband access will enable communities to benefit from the delivery of advanced e-business applications such as tele-education, video-conferencing and Voice over the Internet Protocol (VoIP) services, stimulating new economic development opportunities in the region. The 21 communities identified currently have very limited and unreliable Internet access and virtually no technical support.

Dr. Jason Neale, OmniGlobe Networks CEO said: "Connecting remote communities involves working with partners and a commitment from all to work together for the benefit of all First Nations people. We are very proud to partner with the FNESS and the FNTC, two organizations that have the best interest of their communities at heart, and look forward to bringing essential communication technology to B.C First Nation communities."

OmniGlobe Networks will supply satellite earth station equipment and local access networks for a high-capacity satellite broadband service to every home and business within the 21 communities. OmniGlobe will also work with the FNTC co-ordinator to provide training for the local technical support persons who will assist users in the community and perform the network maintenance and administration tasks.

"We are glad to see remote B.C. First Nation communities will finally gain access to much needed services, information and training that would otherwise be unavailable," added Mr. Blaine Wiggins, Executive Director of FNESS.

Grand Chief Edward John, champion of the FNTC and member of BC's First Nations Leadership Council noted "this project has been a long time coming and we are pleased that some of our most remote communities will receive broadband connectivity. Because of their remoteness, these communities often have the greatest need to use technology to connect to the world but their small size makes it very difficult to build a business case. We applaud the partnership that made this project possible and thank Canada and OmniGlobe for their contributions."

The project is well underway. The first installation will be on the Nuchatlaht's Oclujce No. 7, on the North West of Vancouver Island and is expected to be completed by the end of March 2009. Technical teams will also continue to visit participating communities in an effort to ensure that the remaining 20 communities are installed and connected by the end of 2009.

About OmniGlobe Networks AND working process:

Based in Montreal, Quebec, OmniGlobe Networks is a global telecommunications company that provides reliable and affordable broadband Internet, VoIP and cellular services to geographic regions around the world where terrestrial telecommunications are unavailable, unreliable or just too expensive. Combining the most advanced wireless, satellite and cellular technologies with its own proprietary network management and bandwidth optimization techniques, OmniGlobe's solution enables Internet Service Providers (ISP) and local operators to offer fast, reliable broadband Internet services to consumers and business customers. In partnership, OmniGlobe provides the R&D, network design, equipment, installation, and 24/7 monitoring, while local operators handle service agreements, first line customer support and billing.

About the First Nations' Emergency Services Society (FNESS):

The First Nations' Emergency Services Society has been serving the First Nations communities of British Columbia for more than twenty years. Focusing on fire services and fire prevention, crisis intervention, emergency preparedness and emergency response, and environmental services, FNESS assists in developing and sustaining safer and healthier First Nations communities.

About the First Nations Technology Council (FNTC):

The First Nations Technology Council (FNTC) is mandated to bring broadband and related technologies to all BC First Nations and to ensure that they have qualified technical support and that First Nations members have the necessary skills to use technology to meet their personal goals.

CONDUCTION OF TRAINING PROGRAMM:-Omniglobe International is headquartered in Maryland, USA, and was founded by veterans of the IT industry. The founders of Omniglobe International have built successful ventures in the past with a proven track record, in both the public and private domain. Since its inception, Omniglobe International has experienced phenomenal growth between the United States and its subsidiaries in India. Designation Process Trainer Job Description Process Trainer (Technical) Job Description 1. Check for the New Advisory and Update. 2. If there is any Update the Teams Accordingly and Cross check for the hard copies Availability on the work Stations. 3. Query Solutions 4. Update the team if any Advisory or update received. 5. VNC conversation / Technical Training preferably from telecom industry. 6. Trainings scheduled and imparted as per the requirement of Client or Operations India. 7. Preparing proper handover for Next Shift. 8. Preparing / conducting test Papers. 9. Conduct Training as scheduled by Operations. 10. Maintaining Reports Of the week 11. Organize meeting if needed 12. Update the team on new Updates of that week. Desired Profile Candidate should be comfortable working in 24*7 environment. He/ She should be proficient with Computers Preferrably from telecom Industry. Experience 2 - 5 Industry Type BPO/ITES/CRM/Transcription Functional Area ITES / BPO / KPO / Customer Service / Operations Education UG - Any Graduate - Any Specialization PG - Post Graduation Not Required Annual Salary Rupees 2,00,000 - 3,25,000 Location Delhi/NCR Keywords Team Coach , Mentor, Process Traine Desired Profile Candidate should be comfortable working in 24*7 environment. He/ She should be proficient with Computers Preferrably from telecom Industry. Should have 2-3 years exp as a Process Trainer preferrably in international BPOs. Experience 2 - 3 Years Industry Type BPO/ITES /CRM/Transcription Functional Area ITES/BPO/KPO, Customer Service, Ops. Education UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required Compensation: Rupees 2,00,000 - 3,50,000 Location Delhi/NCR

Keywords Process Trainer Contact Agilis Information Technologies Intl Pvt Ltd

Major Findings

IN BPO’S we find that the company progress report is very quick and fast.

Omniglobe International, a global provider of business-critical telecommunication services which enable Tier 1 carriers to execute complex back office operations and meet the evolving demands of converged networks. Whether it is wireline, wireless, or Internet-based telecommunication system, Omniglobe International has the specific domain expertise and relevant industry experience to deliver a full array of value-added services, which strengthen the market position of its customers, operating across the USA and Europe

Measuring the effectiveness of training programs consumes valuable time and resources. As we know all too well, these things are in short supply in organizations today. Why should we bother?

Many training programs fail to deliver the expected organizational benefits. Having a well-structured measuring system in place can help you determine where the problem lies. On a positive note, being able to demonstrate a real and significant benefit to your organization from the training you provide can help you gain more resources from important decision-makers.

Consider also that the business environment is not standing still. Your competitors, technology, legislation and regulations are constantly changing. What was a successful training program yesterday may not be a cost-effective program tomorrow. Being able to measure results will help you adapt to such changing circumstances.

Main Business

The main business of the day may be consideration of a Bill or financial business or consideration of a resolution or a motion. 

Discussion on Matters of Urgent Public Importance

Members may raise discussions on matters of urgent public importance with the permission of the Speaker. Such discussions may take place on two days in a week. 

No formal motion is moved in the House nor is there any voting on such a discussion. 

LIMITATIONS:-During conducting this survey we had faced some problems such as:-

1:- The task of findingof data was dificult

2:-Un availibility of sufficient secondry data

3:-Unsufficient time to conduct the survey

CONCLUSION:-Du ring the project I have learn alote that how in omnieglobe international need identify for training and how they conduct training programm . It is good and it has bright future.

Bibliography:-1:-google.com2:-omnieglobe international.com3:- yahoo .com

THANKS