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TCS COMPANY HISTORY

TCS: History at a Glance

Over TCS’ 25-year history, we’ve dedicated resources to solving critical

communications challenges through innovative thinking within a client-focused

business model. Along the way, we’ve garnered numerous awards and consistently win

contracts with Tier 1 wireless operators and government agencies such as a the U.S.

Departments of Defense, State, and Homeland Security.

1. 1987

1. TCS is founded

TCS is founded in Annapolis, Maryland on July 30th

2. 1989

1. 8(a) program entered

Named for Section 8(a) of the Small Business Act, this program was created to help

small and disadvantaged businesses compete in the marketplace. It also helps these

companies gain access to federal and private procurement markets.

3. 1990

1. First delivery of secure data traffic on SCAMPI (Scalable Monitoring Platform for the

Internet) network

4. 1996

1. Original Lucent SMSC agreement

5. 1997

1. First U.S. wireless E9-1-1 call

TCS (Xypoint®) completed the first U.S. wireless E9-1-1 call in Allentown,

Pennsylvania (with CellularOne).

6. 1998

1. 8(a) program completed

7. 1999

1. Largest private Asian VSAT network deployed for Citigroup

2. Lucent and TCS announced intelligent network-based, mobile-originated Short

Message Service (SMS)

8. 2000

1. Deployable communication system delivered to U.S. State Department

2. Initial Public Offering (IPO)

TCS (NASDAQ: TSYS) begins public offering on August 8, 2000.

9. 2001

1. First patent issued

Patent #6208870 for "Short message service notification forwarded between multiple

short message service centers" is filed on June 1, 1999 and issued on March 27, 2001. 

2. Xypoint Corporation acquired

3. Launch of Message Distribution Center (MDC)

4. Launch of SwiftLink®

5. Secures ISO 9001-2000 Certification

10. 2002

1. Location agreement signed with Hutchison 3G

11. 2003

1. SwiftLink® supports U.S. mission in Iraq

2. TL-9000 certification secured for Network Operations Center

12. 2004

1. Multi-year support contract with NCR-DOIM, EOM.

TCS wins multi-year support contract with National Capital Region Director of

Information Management, Enterprise Operations & Maintenance (NCR-DOIM, EOM)

2. Kivera, Inc. acquired

3. First Location-Based Services (LBS) in Latin America is launched on TCS platform

13. 2005

1. Provides communications infrastructure for Joint Task Force Katrina

2. Deployable VSAT module introduced

Humanitarian support provided via TCS deployable communications after Hurricane

Katrina hits Gulf Coast.

3. TCS pioneers and deploys nationwide roll-out of VoIP E9-1-1 solution

4. Sprint selects TCS for Location-Based Services (LBS)

14. 2006

1. TCS named as awardee in $5 billion World-Wide Satellite Systems (WWSS) contract

2. VZ Navigator® Debuts

Verizon's navigation software uses mapping data and software from TCS.

3. TCS technology delivered more than 40 billion text messages in 2006

Today, TCS sends almost 1 trillion text messages a year.  2007

4. 5-year GSA contract for Defense Telecommunication Systems – Washington (DTS-W)

5. Awardee in $750 million General Services Administration Satellite Services II (GSA

SATCOM-II)

TCS is named awardee in contract to provide satellite communications services for

Federal agencies.

6. Successfully deployed the first NENA i3 NG9-1-1 telephony system

7. 25 million registered subscribers on TCS Messaging Portal

15. 2008

1. TCS recognized as a Top Teleport Operator of 2008 by WTA

Earns ranking among the best in the world from the World Teleport Association. 

Introduction of Wireless Point-to-Point Link (WPPL)

2. U.S. Army contract for $246 million of deployable satellite solutions

TCS is the sole awardee, implementing our SNAP suite.

3. Triton SSD is launched

16. 2009

1. Location Logic acquired

2. Next-Generation 9-1-1 (NG9-1-1) contract with Metropolitan Emergency Services

Board of Minnesota

3. Solvern Innovations acquired

4. Sidereal Solutions Inc. acquired

5. Networks In Motion (NIM) acquired

Networks In Motion provides world-class navigation products and services,

strengthening TCS telematics and navigation offerings.

17. 2010

1. Verizon Wireless introduces NAVBuilder® Inside

Developed by TCS in collaboration with Verizon, our NAVBuilder Inside helps

developers incorporate location, maps and navigation into apps.  Trident Space &

Defense acquired

2. 100th Patent Issued

A patent for "Cellular augmented radar/laser detector" (#7764219) is filed on October

21, 2008 and issue on July 27, 2010

3. $269 million contract to deliver U.S. Marine Corps integrated communication systems

TCS was the sole awardee on this contract.

4. TCS introduces NENA i3-compliant Next-Generation 9-1-1 and successfully completes

interoperability tests

5. Tactical Transportable Tropo (3T) system announced

18. 2011

1. ISO 27001 Certification secured

2. First award of Commercial Mobile Alerts System (CMAS)

3. Beta test of SMS 9-1-1 technology with the University of Maryland

4. TCS TotalCom® portfolio unveiled

5. Partnership with state of Iowa to launch Next-Generation 9-1-1 services network

6. TCS hosts Congressman C.A. Dutch Ruppersberger, state and local leaders at New

Technology Center ribbon-cutting event

7. Announcement of exclusive agreement with Cisco to commercialize IT communication

services on the world’s first space router

8. Announcement of global availability of Family Locator and Workforce Locator mobile

applications

19. 2012

1. Selected by Public Broadcasting Service for key Commercial Mobile Alert System

(CMAS) technology

2. Industry-leading 9-1-1 support extended to next generation VoLTE networks

3. Secure the Edge® portfolio unveiled

Secure the Edge® provides turnkey, standards-based Mobile Alerts Solutions

4. Enterprise Security & Protection™ portfolio introduced

BOARD OF DIRECTORS OF TCS

Non-Executive Board Members

Cyrus Mistry

(Non-Independent, Non-Executive Chairman)

Cyrus Mistry is a graduate in Civil Engineering from Imperial College, UK

and has an MSc in Management from London Business School. Mistry has

been associated with the Shapoorji Pallonji Group since 1994. Under his

guidance, Shapoorji Pallonji’s construction business has grown from a

turnover of US $20 million to approximately US $1.5 billion, with a

presence in over 10 countries. He joined the Board of Tata Sons Limited in

2006 and is presently the Executive Chairman. He is also Director of Tata

Industries Limited, The Tata Power Company Limited, Tata Teleservices

Limited, Tata Steel Limited, Tata Motors Limited and Tata Chemicals

Limited.

S Ramadorai

(Non-Independent, Non-Executive Vice Chairman)

Ramadorai has been in public service since February 2011. Currently he is

the Chairman of the National Skill Development Agency (NSDA) in the

rank of a Cabinet Minister. The NSDA is a newly formed autonomous

body, which will coordinate and harmonize the skill development efforts

of the government and the private sector to achieve the skilling targets of

the nation. He is also the Chairman of the National Skill Development

Corporation (NSDC), a public private partnership arm of the Government

of India for creating large, for-profit vocational institutions. In February

2011, the government had appointed him as the Adviser to the Prime

Minister in the National Council on Skill Development, in the rank of a

Cabinet Minister; however, in June 2013, the council was subsumed into

the NSDA.

Ramadorai continues as the Vice-Chairman of Tata Consultancy Services

Ltd, a company he has been associated with, for the past 41years. He took

over as CEO in 1996 when the company’s revenues were at $155 million

and has since then led the company through some of its most exciting

phases, including its going public in 2004. In October 2009, he stepped

down as CEO, leaving a $6 billion global IT services company to his

successor, while he took over the mantle of vice chairmanship of the

company. Today, the company’s revenues stand at US $11.06 billion for

year ended 31 March, 2013, with an employee base of over 276,000 of the

world’s best-trained IT consultants in 44 countries.

Clayton M Christensen 

(Independent, Non-Executive Director)

Clayton M Christensen is the Robert and Jane Cizik Professor of Business

Administration at the Harvard Business School, with a joint appointment in

the Technology & Operations Management and General Management

faculty groups. His research and teaching interests center on managing

innovation and creating new growth markets.

Prof. Christensen holds a BA with highest honors in economics from

Brigham Young University (1975), and an MPhil in applied econometrics

and the economics of less-developed countries from Oxford University

(1977), as a Rhodes Scholar. He received an MBA with High Distinction

from the Harvard Business School in 1979, graduating as a George F Baker

Scholar. He was awarded his DBA from the Harvard Business School in

1992.

Aman Mehta 

(Independent, Non-Executive Director)

Aman Mehta was born in New Delhi in 1946. After graduating from Delhi

University with an economics degree in 1967, he joined the Bombay office

of Mercantile Bank Limited, a wholly owned subsidiary of The Hongkong

and Shanghai Banking Corporation Limited.

Following training in the bank’s London office, Mehta returned to the

group’s operations in India. Since 1969, he has held a number of

assignments throughout the bank, including appointments in operations,

credit, branch and area management, and merchant banking. In 1985, he

was appointed Manager Corporate Planning at The Hongkong and

Shanghai Banking Corporation’s headquarters in Hong Kong. In January

1988, he moved to Riyadh to take up the post of Managing Director of The

Saudi British Bank, a 40 percent owned associate of The Hongkong and

Shanghai Banking Corporation.

In May 1991, Mehta was appointed Group General Manager. Following a

brief strategic planning assignment in North America, he was appointed

General Manager International in February 1992 with responsibility for

overseas subsidiaries.

Dr. Ron Sommer

(Independent, Non-Executive Director)

Dr. Ron Sommer was Chairman of the Board of Management of

Deutsche Telekom AG, a telecommunication company, from May 1995

until he retired in July 2002.

He is Director of Motorola, Muenchener Rueckversicherung, Sistema,

Weather Investments and TCS, and a member of the International

Advisory Board of The Blackstone Group.

Dr. Sommer received a PhD degree in Mathematics from the University

of Vienna, Austria.

Venkatraman Thyagarajan 

(Independent, Non-Executive Director)

Venkatraman Thyagarajan (Thyagi) is responsible for the

GlaxoSmithKline operations in Asia Pacific and is based at the

company’s headquarters in Singapore. Prior to his current position,

Thyagarajan served as Vice President of South Asia, since 2001. He has

served on the Board of Glaxo India since 1992 and began his tenure as

Managing Director in 1994. He is now the Vice Chairman of

GlaxoSmithKline India.

A true veteran of GlaxoSmithKline, Thyagarajan has been with the

company for over 34 years. He began his career as a management trainee

for Glaxo India in September 1970. Thyagarajan has held numerous

senior positions throughout his career including Marketing Consultant for

Europe; Area Marketing Director for Middle East, Africa and Eastern

Europe; and the Area Director for South East Asia, Bangladesh, Sri

Lanka and Taiwan.

Thyagarajan received a BTech (Elec) and holds an MBA from the Indian

Institute of Management, Ahmedabad. Thyagarajan is married to

Anuradha and they have two daughters. He is a keen tennis player and

music enthusiast.

Dr. Vijay Kelkar

(Independent, Non-Executive Director)

A PhD in development economics from the University of California at

Berkeley, he joined the senior faculty of the Administrative Staff College

of India in Hyderabad. After a brief stint as a teacher in Nepal, Dr. Kelkar

joined the Planning Commission in 1973. From the Planning

Commission, Dr. Kelkar joined the Commerce Ministry in 1977 as

Economic Adviser, and has since then served in various posts including

secretary to the Economic Advisory Council to the Prime Minister

between 1985 and 1988. In 1994, he came back to the government as

petroleum secretary. He was made finance secretary in 1998. He was an

executive director in the International Monetary Fund (IMF), overseeing

its operations in South Asia during 2000-2002.

Dr. Vijay Kelkar has been elected Chairman of the board of the Forum of

Federations beginning January 1, 2010.

Ishaat Hussain

(Non-Independent, Non-Executive Director)

Ishaat Hussain joined the Board of Tata Sons as an Executive Director on

July 1, 1999, and is Finance Director of Tata Sons Ltd. beginning July

28, 2000. Prior to joining Tata Sons, he was the Senior Vice President

and Executive Director – Finance in Tata Steel for almost 10 years..

In April 2005, Hussain was appointed a member of the Board of Trade,

and in November 2006, he was appointed a Public Interest Director of

Bombay Stock Exchange Limited. In January 2008, he was appointed a

Trustee on the board of India Foundation for the Arts (IFA).

Phiroz A Vandrevala 

(Non-Independent, Non-Executive Director)

As the Vice Chairman and Managing Director of Diligenta, a subsidiary

of TCS focused on the life & pensions industry, Phiroz Vandrevala is

responsible for driving the business strategy and operations of the

organization and opportunities globally. Phiroz is also a Director on the

Board of TCS, the global leader in IT services, consulting and business

solutions and part of the senior leadership team.

With over 25 years of consulting and leadership experience with TCS,

including as an executive director of the company since 2007, Phiroz had

been involved with TCS’ foray into the life & pensions industry from the

outset. He has overseen the transformation of Diligenta as the company

offers new, effective solutions for the life & pensions industry using the

TCS BaNCS platform.

Phiroz graduated from Calcutta and is a qualified chartered accountant.

He worked with consumer goods firm ITC Ltd. for three years before

joining TCS in 1982. In 1989, he set up Tandem Corporation’s operations

in India before rejoining TCS in 1992. He has played many roles in all

these years at TCS.

OP Bhatt

(Independent, Non-Executive Director)

OP Bhatt is a graduate in Science and a post graduate in English

Literature (Gold Medal). His last assignment, from July 1, 2006 to March

31, 2011, was as Chairman, State Bank Group, which includes State

Bank of India, India’s largest commercial bank; five associate banks in

India; five overseas banks; SBI Life, the country’s largest private life

insurer; SBI Capital Markets, India’s leading investment bank; SBI Fund

Management; and other subsidiaries spanning diverse activities, from

general insurance to custodial services. He served as Chairman of Indian

Banks’ Association, the apex body of Indian banks. He also served as

India’s economic diplomacy as government’s nominee on the India-US

CEO Forum, Indo-French CEO Forum and Indo-Russia CEO Forum,

forging links with a cross section of the world’s business leaders.

PURPOSE

To continually strive to achieve excellence - both on and off the job.

VISION   STATEMENT

"TCS will be recognized and respected as professional, innovative, profitable

information, and knowledge based logistics/services enterprise. TCS embeds internet

based technologies into its internal operating structures and as business solutions for

customers; with customer, employee and shareholder interests at the core of its

operations; demonstrating a clear concern for ethical conduct and good corporate

citizenship; with the objective of growing into a regional and global player, with

emphasis on the Middle East, Europe and North America".

MISSION   STATEMENT

"To direct all our organizational efforts at building upon the existing organizational

strengths and brand recognition to achieve enhanced levels of profitable growth in the

core business, and diversify into new areas that compliment and supplement the core

business, with the diversification aimed at achieving excellence and industry leader

status in the new areas. The TCS People will however be encouraged to be open to

unconventional ideas and services and recognize new trends at very early stages".

PRODUCTS AND SERVICES OFFERED BY THE COMPANY:

TECHNOLOGY PRODUCTS

Exegenix Intelligent Document Conversion Solutions

SupportCentral - Business Social Productivity Platform

TCS Digital Certification Services / Public Key Infrastructure (PKI) Suite

TCS Tax Mantra Integrated Tax Solution

TCS Data Cleansing Framework

TCS Business Rules Engine

TCS Experience Based KM (Knowledge Management)

TCS Call Management Solution

TCS Certificate Validation Server

TCS File Authentication Solution

TCS eLearning Effectiveness Measurement Solution

TCS Code Generator Framework

TCS Saakshi (Time Stamping Solution)

TCS Form Authentication Solution

TCS eVOLv Multimedia Authoring Solution

TCS Direct Metal Deposition CAM

TCS Stand Alone Post Processor

TCS WebFACTORe (Web-enabled Plant Maintenance Management Tool)

TCS Enterprise Integration and Control Environment

TCS SmartBox (Next Generation Industrial Controller Development Framework) 

TCS Sevak - Self Service Terminals

TCS Rapid Sigma (Six Sigma Solution for Continuous Improvement)

TCS Teamcenter for Medical Devices

Other Products -

TCS Clin-e2e

TCS Hospital Management Solution

TCS Silicone Ambulatory ECG Device and Solution

TCS Enterprise Integration and Control Environment Solution/ Energy and Utilities

TCS Bio-informatics Solution

VERICUT - Machine Simulation Software

SERVICES:

IT Services-

Custom Application Development

Application Management

Migration & Re-engineering

System Integration

Testing

Performance Engineering

Infrastructure Services-

Infrastructure Readiness Assessment

IT Service Desk

Data Center Management

End User Computing Services

Database Services

Application Management Services

Command Center Services

Managed Security Services

Enterprise Solutions

Supply Chain Management

Master Data Management

Customer Relationship Management

RFID

Call Management

Oracle

SAP

Consulting

Business Consulting

IT Consulting

Business Solutions

Business Process Outsourcing

Customer Interaction Management (CIM)

Finance and Accounting

Human Resources Outsourcing

Knowledge Process Outsourcing

Supply Chain Management

Reconciliations

Benefits Administration

Payroll

Industry-specific Offerings

Business Intelligence & Performance Management-

Business Intelligence

Business Process Management

Enterprise Data Management

Integration Services

Knowledge Management / Enterprise Content Management

Engineering & Industrial Services-

New Product Development Solutions

Product Lifecycle Management

Plant Solutions & Services

Geospatial Technology Solutions

Industry-specific Offerings

SMALL AND MEDIUM BUSINESS SUBSIDIARIES:

TCS' directly-held subsidiaries include:

AP Online Limited (India)

C-Edge Technologies Limited (India)

CMC Limited (India)

Diligenta Limited (UK)

Tata Consultancy Services Canada Inc. (Canada)

Tata America International Corporation (USA)

Tata Consultancy Services Asia Pacific Pte Limited (Singapore)

Tata Consultancy Services Belgium S.A. (Belgium)

Tata Consultancy Services Deutschland GmbH (Germany)

Tata Consultancy Services France S.A. (France)

Tata Consultancy Services Netherlands B.V. (Netherlands)

Tata Consultancy Services Sverige AB (Sweden)

Tata Consultancy Services Switzerland Ltd (Switzerland)

Tata Infotech (Singapore) Pte. Limited * (Singapore)

Tata Infotech Deutschland GmbH * (Germany)

TCS FNS Pty. Limited (Australia)

TCS Iberoamerica S.A. (Uruguay)

WTI Advanced Technology Limited (India)

TCS' indirectly held subsidiaries include:

CMC Americas Inc. (USA)

Swedish Indian IT Resources AB (Sweden)

Tata Information Technology (Shanghai) (China)

Tata Consultancy Services Solution Center S.A. (Uruguay)

TCS Argentina S.A. (Argentina)

TCS Brazil S/C Limitada (Brazil)

Tata Consultancy Services de Mexico S.A. De. C.V. (Mexico)

TCS Inversiones Chile Limitada (Chile)

Tata Consultancy Services de Espana S.A. (Spain)

Tata Consultancy Services Do Brasil S.A. (Brazil)

Tata Consultancy Services Chile S.A. (Chile)

TCS Italia SRL (Italy)

Tata Consultancy Services Japan Limited (Japan)

Tata Consultancy Services Malaysia SDN. BHD. (Malaysia)

Tata Consultancy Services Luxembourg S.A Capellen (G.D. de Luxembourg)

Tata Consultancy Services Portugal Unipesoal Limitada (Portugal)

Tata Consultancy Services Chile Limitada (Chile)

Comicrom S.A. (Chile)

Sisteco S.A. (Chile)

Syscrom S.A. (Chile)

Pentacrom S.A. (Chile)

Pentacrom Servicios S.A. (Chile)

Custodia De Documentos Intres Limitada (Chile)

Financial Network Services (Holdings) Pty Limited (Australia)

Financial Network Services Pty Limited (Australia)

Financial Network Services (Facilities Management) Pty Limited (Australia)

Financial Network Services (Europe) plc (UK)

Financial Network Services Malaysia Sdn Bhd (Malaysia)

TCS Financial Network Services (Indonesia)

Chong Wan Investments Limited (Hong Kong)

Financial Network Services (Africa) Pty Ltd. (South Africa)

Financial Network Services Chile Limitada (Chile)

Financial Network Services (H.K.) Limited (Hong Kong)

ACHIEVEMENTS/ RECOGNITION:

TCS is the only IT services organization to be a part of ISO 15926 real time

interoperability network grid (iRING) Version 1.0.0

TCS achieves Gold status in Business in the Community's (BitC) Corporate

Responsibility Index (CRI) 2007-08.

Largest IT services firm in Asia.

They are the world first organization to achieve an enterprise-wide Maturity Level 5 on

both CMMI and P-CMM, using the most rigorous assessment methodology -

SCAMPISM.

TCS Integrated Quality Management System integrates process, people and technology

maturity through various established frameworks and practices including IEEE, ISO

9001:2000, CMMI, SW-CMM, P-CMM and 6-Sigma.

TCS tops the Data Quest DQTop20 list of IT Services providers in India for 2008

TCS ranked among Top 25 in Business Week's 2007 Information Technology 100

TCS awarded top position in 2007 'Global Services' 100 ?óÔé¼?£Top 10 Best

Performing IT Services providers category

TCS was awarded the Business Process Outsourcing Service Provider 2011 at the Frost

& Sullivan Asia Pacific ICT Awards ceremony hosted in Singapore.

TCS STRENGTH WEAKNESS OPPORTUNITIES (SWOT)

ANALYSIS

SWOT analysis is a Strategic Planning method used to evaluate the

Strength, Weaknesses, Opportunities & Threats involved in a project or business

venture. It involves specifying the objectives of the business venture or project

& identifying the internal & external factors that are favorable & unfavorable in

achieving that objectives.

TCS STRENGTH

 TCS is the industry leader in India and amongst the Top 10 IT services companies in

the world in terms of revenues, profits, market capitalisation and number of employees.

TCS has been building a full set of SAP life cycle services, from consulting to

implementation, managed services, BPO and hosting, while deepening its technical and

functional capability

Increasing focus on domain-led solutions has led to investments in process maps, data

models and solutions for numerous industries, including manufacturing, retail and CPG,

life sciences, banking and insurance, travel and transportation, telecom, media and

entertainment, and energy and utilities, as well as solutions in areas that are not

currently addressed by SAP, such as dealer management and legal management

solutions.

 Clients cite TCS's commitment to delivery excellence, flexibility to changing

requirements, great teamwork and technical expertise as key strengths.

TCS has large client base (936 clients) and balanced geographical revenue base with the

lowest reliance on North America among top tier IT companies

TCS WEAKNESS

  Fueling the rapid growth has resulted in TCS relying more on junior, albeit well-

trained, resources, which has given rise to clients' perception of inconsistent quality of

consultants, skills mismatch and resource ramp-up delays.

 Although making strides, TCS still needs to improve its consulting capabilities and

process depth to be truly a business — and not solely a technology — partner.

 Clients indicate that TCS could improve on its project management, communication

and user change management skills — areas that TCS is actively working on to

improve.

Man power strength is more than 10,000 employees and thus, it is challenging to get

personalized career development.

TCS OPPORTUNITIES

Continuing investments in technology by its clientele, a growing preference for global

sourcing and the emergence of newer technologies and business models offer many

opportunities for TCS. It’s integrated full services capability, global delivery footprint

and scale have expanded its addressable market, strengthened its reputation and ensured

its inclusion in the top tier list of vendors invited for the largest and most complex bids.

These offer a sizable growth opportunity for TCS.

Evolution of non-linear delivery models which could positively impact margins,

superior platform offerings (Diligenta, Citigroup Global Services) nearing maturity

which could expand the scope for cross-selling

TCS THREATS

Industry wide supply side pressures leading to attrition, wage inflation and eroding

margins

Innovative products/services of competitors

New competitors entering the market

 Economic slow-down in the key markets and potential anti-offshoring legislation

HUMAN RESOURCE STRATEGY

A volatile global economy and dynamic market conditions have compelled HR

functions to reduce costs, maximize operational efficiency and focus on strategic

initiatives.

TCS’ complete HR Services provide you with a choice of end-to-end HR processes,

which are delivered with minimal risk and controlled costs.

The TCS Advantage 

It provide HR services in three models:

Integrated hosted technology and services on a Process-as-a-Service (PaaS) model

Customer-preferred environment followed by transactional services

Transactional services on customer-owned technology environments

TCS’ alliance with SAP enables us to consolidate multiple disparate HR systems onto a

unified global platform. This includes pre-built global HR processes, best-in-class

integration technologies and country-specific localizations. This, in turn, results in

significant cost reductions and enhances your HR processes.

What TCS Provides 

TCS’ offering focuses on processes across the whole spectrum of HR services:

Recruitment and resourcing

Workforce administration 

Compensation and benefits 

Performance and learning 

Payroll and time

TCS’ HR Services are backed by industry experience, HR expertise and global

coverage. it provide comprehensive traditional and IT-enabled multi-process services

that are specifically designed to allow you to concentrate on your core business

activities.

These processes are then enabled by the following range of tools, methodologies and

activities under a well-orchestrated governance model:

Service delivery models

IT and infrastructure (including a strategic alliance with SAP)

Process and transformation tools

Analytics and third-party vendor management

Through this range of open and transparent best practice business services, TCS brings

rapid transformation across all HR processes with the goal of minimizing manual

workload, providing better service and drastically reducing costs.

Business Value

Consolidation and transformation of multiple disparate HR systems and processes on

TCS’ Global HR Platform, resulting in up to 50% increase in productivity, over 30%

reduction in costs and real-time HR insights and analytics

Up to 40% cost savings on in-scope processes combined with 100% compliance to

agreed service standards 

Significant measurable improvements in employee satisfaction within 6-12 months

PAYROLL SERVICES

Payroll management has evolved as a complex function for enterprises across the

world. TCS can help identify outsourcing solutions to help organizations increase

process efficiency in payroll management, allowing them to focus on their bottom lines.

Client Challenges

Growing workforces

Increasing legal and compliance issues

What TCS Provides

TCS provides its customers with a pay-per-use option for payroll administration

services using the SaaS (Software as a Service) approach. Leveraging its alliance with

SAP, TCS provides these services on SAP’s Global Payroll engine. This helps

enterprises leverage the functionality of an established ERP system while avoiding the

need to expend on capital and recurring hardware and software costs.

TCS' Payroll Services include:

Hosting and Migrating

o Hosting SAP on TCS' hardware and owning SAP Payroll licenses

o Migrating customers' payroll to TCS' platform

o Maintaining the SAP payroll application

o Implementing and maintaining the interfaces between payroll and customers' HRMS,

Finance, and other applications

Payroll Administration

o Build-to-Gross: Computing gross pay/earnings

o Gross-to-Net: Computing taxes, benefits, and other deductions

o Post-Payroll Activities: Generating Payroll/Finance files, Operational/MIS/Statutory

and tax reports, tax deposits/returns

Business Value

TCS’ strong domain and IT expertise, strategic alliances, and Global Network Delivery

Model™ enable it to deliver high quality service across the globe while remaining cost-

effective.

Enterprises benefit from process efficiencies throughout payroll management activities

and an unparalleled level of certainty.

CORPORATE STRATEGY

Growth has been the key theme of TCS' journey so far. Learn more about TCS and the

strategy it is pursuing for continued longer-term growth.

Corporate Overview

Tata Consultancy Services Limited (TCS) is an IT services, business solutions and

outsourcing organization that delivers real results to global businesses, ensuring an

unmatched level of certainty. TCS offers a consulting-led, integrated portfolio of IT and

IT-enabled services delivered through its unique Global Network Delivery Model™

(GNDM™). 

The Growth Opportunity

TCS operates in a large, growing global market for IT and IT-enabled services.

Globally, organizations are spending more on IT as new technologies emerge, offering

unique opportunities to gain a competitive advantage. Moreover, industries and

geographies that lagged behind others in leveraging technology are now catching up.

Further, the proportion of IT services budgets that is spent on external providers is

going up as the shelf-life of technologies is reducing and corporations are looking for

greater efficiency and variability in their costs. With a minuscule market share in this

growing market, there is much headroom for TCS’ longer-term growth. 

Strategy for Longer-Term Growth

TCS’ strategy for longer-term growth is to continually extend the core IT

services business by expanding its geographic reach, industry coverage and service

capabilities and deepening existing client relationships, building or acquiring emerging

businesses and adopting or creating new business models and business solutions

through continuous innovation.

Key elements of this strategy are summarized here:

Customer-centricity: We seek to build, nurture and deepen customer relationships so

we are trusted strategic partners to our customers. Our industry-segmented, customer-

centric organization is an important enabler that has ensured high levels of

accountability, superior customer service and intimacy.

Full Services Capability: TCS has been investing in building a comprehensive, 

integrated portfolio of services to capture the entire value chain of IT, presenting a

compelling value proposition for global enterprises making us a one-stop shop for many

key clients, significantly deepening the relationship and boosting our share of the

wallet.

Global Network Delivery Model™ (GNDM™): TCS' GNDM™ lets us seamlessly

and uniformly deliver services to global customers from multiple locations across India,

China, Europe, North America and Latin America. Teams separated by time zones

collaborate on projects, leveraging all of TCS' assets while subscribing to one global

service standard. It uses multiple levers of time zone, language, skills and local business

knowledge to deliver high quality business solutions seamlessly across the globe, using

a globally connected workforce, integrated delivery processes and multi-tiered

infrastructure. This model developed by TCS is now recognized as the benchmark of

excellence in software development. For large clients expanding beyond their home

markets, the scale and depth of our GNDM™ capability makes us their preferred

strategic partner.

Strategic Acquisitions: While primarily focusing on organic growth, TCS is also open

to selective strategic acquisitions in order to penetrate select markets, strengthen

verticals and enhance service offerings.

Non-linear Business Models: TCS has been building non-linear growth businesses that

can enable revenue growth without commensurate headcount growth. Non-linearity in

the existing businesses comes from productivity-enhancing tools, frameworks, solution

accelerators and managed services engagements.

In addition, TCS is pursuing three strategic initiatives for non-linear growth:

Software Products (Asset Leveraged Solutions)

Platform-based BPO services (Process Clouds)

iON – an IT-as-a-service solution for small and  medium business