TCS North America Presentation 5 07 2009

April 10, 2023 TCS Public

Corporate OverviewApril 10, 2023

April 10, 2023 2

April 10, 2023 3

Corporate Facts

›Established in 1968

›Part of the Tata Group

›Over 140,000 Employees in 47 Countries

›FY 2008-09 Revenues of US $6 billion (~50% from North American clients)

›Public Company – Market Cap of US $11 billion

›Established in 1968

›Part of the Tata Group

›Over 140,000 Employees in 47 Countries

›FY 2008-09 Revenues of US $6 billion (~50% from North American clients)

›Public Company – Market Cap of US $11 billion

TCS Revenues in US$ Millions

* All Figures as of March 31, 2009

April 10, 2023

Tata Businesses India’s Largest Conglomerate

98 Operating Companies in 7 Business Sectors

Some Recent International M&A Activity:

Combined company now 5th

largest steel producer in

the world

Broadens portfolio of end-

to-end IT and BPO services in

banking industry

TCSCitigroup Global

Services [ $512MM ]

Largest provider of submarine

cable bandwidth

2nd largest global branded tea

operation

Tata TeaTetley

[ ~$1B ]

Company significantly

broadens product line and global

footprint

Tata MotorsJaguar/

Land Rover [ ~$2.3B ]

Tyco Global Networks/Teleglobe[ $369MM ]

Tata Steel Corus Steel

[ $13B ]

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TCS In North America

First North American client in 1971

Opened first U.S. office in 1979

Over 14,000 employees working in

29 North American locations

North America client-base accounts for

approximately 50% of TCS revenues

Digital Media LabBurbank, CA

Phoenix, AZ

Guadalajara, Mexico

RFID LabChicago, IL

TCS Seven Hills Park DC &Performance Engineering LabCincinnati, OH

Toronto, Ontario

North American Centers of ExcellenceNorth American Development Centers

Edison, NJ

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Industry ExpertiseUnmatched Breadth and Depth of Industry Knowledge

Banking/Financial Services

Insurance Energy & Utilities

Government Life Sciences & Healthcare

Manufacturing Retail & Consumer

Goods

Telecom, Media

& Information Services

High Technology

Travel, Transportation

& Hospitality

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TCS Broad Portfolio of Offerings

IT ServicesOutsourcing SolutionsEnterprise SolutionsTechnology Solutions

Engineering & Industrial ServicesEnterprise Asset ManagementIndustrial Embedded SystemsPlan Automation ServicesProduct Engineering

IT Infrastructure SolutionsInfrastructure OutsourcingNetwork Consulting & IntegrationHardware Support & InstallationInfrastructure Management

ConsultingEnterprise Transformation & Change ManagementBusiness Process ManagementSystems & Application ArchitectureIT Process ManagementOutsourcing Process Management

Business Process OutsourcingFinance & Accounting OutsourcingHR OutsourcingCustomer Care OutsourcingSupply Management SolutionsVertical Solutions

Product Based SolutionsTCS B⍺NCSVertical Industry SolutionsProductivity Tool Solutions

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Delivery Centers: Global, Domestic & Near-Shore

Near-shore Centers

Domestic DeliveryCenters

Global DeliveryCenters

› Toronto, ON, Canada

› Phoenix, AZ, USA

› Guildford, UK› Peterborough,

UK

› USA› Mexico› Hungary› Brazil› Uruguay› Morocco

› India (mature)

› China (emerging)

Breadth of Skills HighLow

Scale HighLow

Low

High

Cu

sto

mer

Pro

xim

ity

High

Low

Cu

sto

mer

Covera

ge

Global Delivery Centers

› Very high scale

› Serves large customers

› High depth & breadth of skills

› Matured processes

Domestic Delivery Centers

› Medium scale

› Serves local customers

› Select capabilities

› Addresses language and cultural challenges

Near-Shore Delivery Centers

› Smaller scale

› Customer geography & time zone

› Helps to build customer comfort

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Global Network Delivery Model (GNDM)Optimally positioned teams for customer interaction: 15%-15%-70%

Customer location

Client Site Locatione.g. Dallas

15%

› Transition & acceptance

› Requirements Analysis

› Enhancement Analysis

› Approval and prioritization

North America Locatione.g. TCS Seven Hills Park, Cincinnati

15%

› Architecture / Design

› Specialized domain / consulting

› Testing (partial)

› UAT Support

› System Testing

› Level 1 helpdesk (12*7), Incident Management

› Impact Analysis, prioritization

Offshore Locatione.g. Mumbai

70%

› Construction

› Testing

› Documentation

› Level 1 helpdesk (12*7)

› Level 2, 3

› Problem Management

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The TCS Difference

Broad Portfolio of OfferingsProviding the right set of capabilities for the right opportunities at the right time

Global Network Delivery ModelTM Our unique business model for consistent delivery of high quality, cost effective services anywhere, any time

Solution AcceleratorsProducts, tools and methodologies to help bring client solutions to market more quickly and with higher quality

TCS Innovation Labs and Co-Innovation Network Our innovation engine to help clients achieve and maintain competitive advantage

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Experience Certainty

› Providing easy access to a global network of talented resources

› Taking advantage of our world class levels of delivery excellence

If your goal is to: TCS can help by:

Respond more rapidly and effectively to changing market demands

Use IT more strategically and as a driver for competitive advantage

› Using ‘follow-the-sun’ delivery capabilities

› Capitalizing on a broad set of offerings and Solution Accelerators

› Utilizing our ability to quickly scale global resources

› Leveraging unique innovation capabilities through COE’s, Innovation Labs, and Co-Innovation Network

› Freeing up scarce internal resources to focus on transformational activities

Increase profitability and efficiency by doing more with less

12April 10, 2023

Experience certainty. IT Services.Business Solutions.Outsourcing.

April 10, 2023

Tata Heritage – Beyond Business

Group

Passionate commitment to developing the communities in which we operate: 66% Equity of Tata Sons in Public Trusts

Activities› Endowments for National Institutions:• Indian Institute of Science•Tata Institute of Social Sciences•Tata Memorial Hospital•Tata Institute of Fundamental Research•National Center for Performing Arts

› Development assistance

› Foreign scholarships – science / engineering

› Annual Spend ~$35MM Social Welfare Expenditure budgeted before P&L

› Commitment to Community in company Articles of Association

› Active Volunteering Program with Over 15,000 volunteers

“In a free enterprise, the community is not just

another stakeholder in the business, but is in fact the

very purpose of its existence”

– Jamsetji Tata, Founder

April 10, 2023

Globalization Strategic Intent

1. Increase the number of highly-skilled engineers globally doing Core (innovative “break-through” product development or Non-Core work

2. Create a flexible global workforce enabling:─ Accelerated TTM─ Improved quality─ Better customer support─ Cost savings / avoidance

3. Increase business in key high-growth geographies

April 10, 2023

Companies That Can’t Compete Create No Jobs

For Growing companies, that means:Tapping more of under-tapped marketsDevelop products more apt to new marketsLeverage global talentAround-the-clock development cycles24x7 global support Growing revenues in more cost efficient waysToday’s savings fund tomorrow’s innovations

April 10, 2023

Evaluation Criteria

Value-Added Evaluation Criteria: Core IP Protection

Specific Development Talent, TTM

Local Presence Leverage, Revenue Opportunity

Juggling Act – Minimize Cost & Risk

Key Evaluation Criteria:• Talent – labor pool, experience, education system, language, attrition

risk

• Operational Cost – compensation, infrastructure, tax & regulatory cost, incentives

• Business Environment – country risk, infrastructure, cultural adaptability & IP security