TCS COMPANY WITH ETHICAL GOVERANCE
Corporate SustainabilityTCS embodies the Tata groups philosophy
of building strong sustainable businesses that are firmly rooted in
the community and demonstrate care for the environment. The
elements that make for strong corporate sustainability at TCS
include the following:
A fair, transparent and value-driven corporate governance A
strong strategy for longer-term business growth Best-in-class HR
processes Initiatives for community betterment Our stewardship of
the environment
Values and purpose
Purpose At the Tata group we are committed to improving the
quality of life of the communities we serve. We do this by striving
for leadership and global competitiveness in the business sectors
in which we operate. Our practice of returning to society what we
earn evokes trust among consumers, employees, shareholders and the
community. We are committed to protecting this heritage of
leadership with trust through the manner in which we conduct our
business. Core values Tata has always been values-driven. These
values continue to direct the growth and business of Tata
companies. The five core Tata values underpinning the way we do
business are:
Integrity: We must conduct our business fairly, with honesty and
transparency. Everything we do must stand the test of public
scrutiny. Understanding: We must be caring, show respect,
compassion and humanity for our colleagues and customers around the
world, and always work for the benefit of the communities we serve.
Excellence: We must constantly strive to achieve the highest
possible standards in our dayto-day work and in the quality of the
goods and services we provide. Unity: We must work cohesively with
our colleagues across the group and with our customers and partners
around the world, building strong relationships based on tolerance,
understanding and mutual cooperation. Responsibility: We must
continue to be responsible, sensitive to the countries,
communities
and environments in which we work, always ensuring that what
comes from the people goes back to the people many times over. Tata
Code of Conduct This comprehensive document serves as the ethical
road map for Tata employees and companies, and provides the
guidelines by which the group conducts its businesses.
Clause 1 Clause 6 Clause 11 Clause 16 Clause 21
Clause 2 Clause 7 Clause 12 Clause 17 Clause 22
Clause 3 Clause 8 Clause 13 Clause 18 Clause 23
Clause 4 Clause 9 Clause 14 Clause 19 Clause 24
Clause 5 Clause 10 Clause 15 Clause 20 Clause 25
Clause:1 National interest The Tata group is committed to
benefit the economic development of the countries in which it
operates. No Tata company shall undertake any project or activity
to the detriment of the wider interests of the communities in which
it operates. A Tata companys management practices and business
conduct shall benefit the country, localities and communities in
which it operates, to the extent possible and affordable, and shall
be in accordance with the laws of the land. A Tata company, in the
course of its business activities, shall respect the culture,
customs and traditions of each country and region in which it
operates. It shall conform to trade procedures, including
licensing, documentation and other necessary formalities, as
applicable.
Clause:2 Financial reporting and records A Tata company shall
prepare and maintain its accounts fairly and accurately and in
accordance with the accounting and financial reporting standards
which represent the generally accepted
guidelines, principles, standards, laws and regulations of the
country in which the company conducts its business affairs.
Internal accounting and audit procedures shall reflect, fairly and
accurately, all of the companys business transactions and
disposition of assets, and shall have internal controls to provide
assurance to the companys board and shareholders that the
transactions are accurate and legitimate. All required information
shall be accessible to company auditors and other authorised
parties and government agencies.There shall be no willful omissions
of any company transactions from the books and records, no
advance-income recognition and no hidden bank account and funds.
Any willful, material misrepresentation of and / or misinformation
on the financial accounts and reports shall be regarded as a
violation of the Code, apart from inviting appropriate civil or
criminal action under the relevant laws. No employee shall make,
authorise, abet or collude in an improper payment, unlawful
commission or bribing.
Clause:3 Competition A Tata company shall fully support the
development and operation of competitive open markets and shall
promote the liberalisation of trade and investment in each country
and market in which it operates. Specifically, no Tata company or
employee shall engage in restrictive trade practices, abuse of
market dominance or similar unfair trade activities. A Tata company
or employee shall market the companys products and services on
their own merits and shall not make unfair and misleading
statements about competitors products and services. Any collection
of competitive information shall be made only in the normal course
of business and shall be obtained only through legally permitted
sources and means.
Clause:4 Equal opportunities employer A Tata company shall
provide equal opportunities to all its employees and all qualified
applicants for employment without regard to their race, caste,
religion, colour, ancestry, marital status,
gender, sexual orientation, age, nationality, ethnic origin or
disability. Human resource policies shall promote diversity and
equality in the workplace, as well as compliance with all local
labour laws, while encouraging the adoption of international best
practices. Employees of a Tata company shall be treated with
dignity and in accordance with the Tata policy of maintaining a
work environment free of all forms of harassment, whether physical,
verbal or psychological. Employee policies and practices shall be
administered in a manner consistent with applicable laws and other
provisions of this Code, respect for the right to privacy and the
right to be heard, and that in all matters equal opportunity is
provided to those eligible and decisions are based on merit.
Clause:5 Gifts and donations A Tata company and its employees
shall neither receive nor offer or make, directly or indirectly,
any illegal payments, remuneration, gifts, donations or comparable
benefits that are intended, or perceived, to obtain uncompetitive
favours for the conduct of its business. The company shall
cooperate with governmental authorities in efforts to eliminate all
forms of bribery, fraud and corruption. However, a Tata company and
its employees may, with full disclosure, accept and offer nominal
gifts, provided such gifts are customarily given and / or are of a
commemorative nature. Each company shall have a policy to clarify
its rules and regulations on gifts and entertainment, to be used
for the guidance of its employees.
Clause:6 Government agencies A Tata company and its employees
shall not, unless mandated under applicable laws, offer or give any
company funds or property as donation to any government agency or
its representative, directly or through intermediaries, in order to
obtain any favourable performance of official duties. A Tata
company shall comply with government procurement regulations and
shall be transparent in all its dealings with government
agencies.
Clause:7 Political non-alignment A Tata company shall be
committed to and support the constitution and governance systems of
the country in which it operates. A Tata company shall not support
any specific political party or candidate for political office. The
companys conduct shall preclude any activity that could be
interpreted as mutual dependence / favour with any political body
or person, and shall not offer or give any company funds or
property as donations to any political party, candidate or
campaign.
Clause:8 Health, safety and environment A Tata company shall
strive to provide a safe, healthy, clean and ergonomic working
environment for its people. It shall prevent the wasteful use of
natural resources and be committed to improving the environment,
particularly with regard to the emission of greenhouse gases, and
shall endeavour to offset the effect of climate change in all
spheres of its activities. A Tata company, in the process of
production and sale of its products and services, shall strive for
economic, social and environmental sustainability.
Clause:9 Quality of products and services A Tata company shall
be committed to supply goods and services of world class quality
standards, backed by after-sales services consistent with the
requirements of its customers, while striving for their total
satisfaction. The quality standards of the companys goods and
services shall meet applicable national and international
standards. A Tata company shall display adequate health and safety
labels, caveats and other necessary information on its product
packaging.
Clause:10 Corporate citizenship A Tata company shall be
committed to good corporate citizenship, not only in the compliance
of all relevant laws and regulations but also by actively assisting
in the improvement of quality of life of the people in the
communities in which it operates. The company shall encourage
volunteering by its employees and collaboration with community
groups. Tata companies are also encouraged to develop systematic
processes and conduct management reviews, as stated in the Tata
corporate sustainability protocol, from time to time so as to set
strategic direction for social development activity. The company
shall not treat these activities as optional, but should strive to
incorporate them as an integral part of its business plan.
Clause:11 Cooperation of Tata companies A Tata company shall
cooperate with other Tata companies including applicable joint
ventures, by sharing knowledge and physical, human and management
resources, and by making efforts to resolve disputes amicably, as
long as this does not adversely affect its business interests and
shareholder value. In the procurement of products and services, a
Tata company shall give preference to other Tata companies, as long
as they can provide these on competitive terms relative to third
parties.
Clause:12 Public representation of the company and the group The
Tata group honours the information requirements of the public and
its stakeholders. In all its public appearances, with respect to
disclosing company and business information to public
constituencies such as the media, the financial community,
employees, shareholders, agents, franchisees, dealers, distributors
and importers, a Tata company or the Tata group shall be
represented only by specifically authorised directors and
employees. It shall be the sole responsibility of these authorised
representatives to disclose information about the company or the
group.
Clause:13 Third party representation Parties which have business
dealings with the Tata group but are not members of the group, such
as consultants, agents, sales representatives, distributors,
channel partners, contractors and suppliers, shall not be
authorised to represent a Tata company without the written
permission of the Tata company, and / or if their business conduct
and ethics are known to be inconsistent with the Code. Third
parties and their employees are expected to abide by the Code in
their interaction with, and on behalf of, a Tata company. Tata
companies are encouraged to sign a non-disclosure agreement with
third parties to support confidentiality of information.
Clause:14 Use of the Tata brand The use of the Tata name and
trademark shall be governed by manuals, codes and agreements to be
issued by Tata Sons. The use of the Tata brand is defined in and
regulated by the Tata Brand Equity and Business Promotion
agreement. No third party or joint venture shall use the Tata brand
to further its interests without specific authorisation.
Clause:15 Group policies A Tata company shall recommend to its
board of directors the adoption of policies and guidelines
periodically formulated by Tata Sons.
Clause:16 Shareholders A Tata company shall be committed to
enhancing shareholder value and complying with all regulations and
laws that govern shareholder rights.The board of directors of a
Tata company shall duly and fairly inform its shareholders about
all relevant aspects of the companys business, and disclose such
information in accordance with relevant regulations and
agreements.
Clause:17 Ethical conduct Every employee of a Tata company,
including full-time directors and the chief executive, shall
exhibit culturally appropriate deportment in the countries they
operate in, and deal on behalf of the company with professionalism,
honesty and integrity, while conforming to high moral and ethical
standards. Such conduct shall be fair and transparent and be
perceived to be so by third parties. Every employee of a Tata
company shall preserve the human rights of every individual and the
community, and shall strive to honour commitments. Every employee
shall be responsible for the implementation of and compliance with
the Code in his / her environment. Failure to adhere to the Code
could attract severe consequences, including termination of
employment.
Clause:18 Regulatory compliance Employees of a Tata company, in
their business conduct, shall comply with all applicable laws and
regulations, in letter and spirit, in all the territories in which
they operate. If the ethical and professional standards of
applicable laws and regulations are below that of the Code, then
the standards of the Code shall prevail. Directors of a Tata
company shall comply with applicable laws and regulations of all
the relevant regulatory and other authorities. As good governance
practice they shall safeguard the confidentiality of all
information received by them by virtue of their position.
Clause:19 Concurrent employment Consistent with applicable laws,
an employee of a Tata company shall not, without the requisite,
officially written approval of the company, accept employment or a
position of responsibility (such as a consultant or a director)
with any other company, nor provide freelance services to anyone,
with or without remuneration. In the case of a full-time director
or the chief executive, such approval must be obtained from the
board of directors of the company.
Clause:20 Conflict of interest An employee or director of a Tata
company shall always act in the interest of the company, and ensure
that any business or personal association which he / she may have
does not involve a conflict of interest with the operations of the
company and his / her role therein. An employee, including the
executive director (other than independent director) of a Tata
company, shall not accept a position of responsibility in any other
non-Tata company or notfor-profit organisation without specific
sanction. The above shall not apply to (whether for remuneration or
otherwise): a) Nominations to the boards of Tata companies, joint
ventures or associate companies. b) Memberships / positions of
responsibility in educational / professional bodies, wherein such
association will benefit the employee / Tata company. c)
Nominations / memberships in government committees / bodies or
organisations. d) Exceptional circumstances, as determined by the
competent authority. Competent authority, in the case of all
employees, shall be the chief executive, who in turn shall report
such exceptional cases to the board of directors on a quarterly
basis. In case of the chief executive and executive directors, the
Group Corporate Centre shall be the competent authority. An
employee or a director of a Tata company shall not engage in any
business, relationship or activity which might conflict with the
interest of his / her company or the Tata group. A conflict of
interest, actual or potential, may arise where, directly or
indirectly a) An employee of a Tata company engages in a business,
relationship or activity with anyone who is party to a transaction
with his / her company. b) An employee is in a position to derive
an improper benefit, personally or to any of his / her relatives,
by making or influencing decisions relating to any transaction. c)
An independent judgement of the companys or groups best interest
cannot be exercised. The main areas of such actual or potential
conflicts of interest shall
include the following: a) An employee or a full-time director of
a Tata company conducting business on behalf of his / her company
or being in a position to influence a decision with regard to his /
her companys business with a supplier or customer where his / her
relative is a principal officer or representative, resulting in a
benefit to him / her or his / her relative. b) Award of benefits
such as increase in salary or other remuneration, posting,
promotion or recruitment of a relative of an employee of a Tata
company, where such an individual is in a position to influence
decisions with regard to such benefits. c) The interest of the
company or the group can be compromised or defeated.
Notwithstanding such or any other instance of conflict of interest
that exist due to historical reasons, adequate and full disclosure
by interested employees shall be made to the companys management.
It is also incumbent upon every employee to make a full disclosure
of any interest which the employee or the employees immediate
family, including parents, spouse and children, may have in a
family business or a company or firm that is a competitor,
supplier, customer or distributor of or has other business dealings
with his / her company. Upon a decision being taken in the matter,
the employee concerned shall be required to take necessary action,
as advised, to resolve / avoid the conflict. If an employee fails
to make the required disclosure and the management of its own
accord becomes aware of an instance of conflict of interest that
ought to have been disclosed by the employee, the management shall
take a serious view of the matter and consider suitable
disciplinary action against the employee.
Clause:21 Securities transactions and confidential information
An employee of a Tata company and his / her immediate family shall
not derive any benefit or counsel, or assist others to derive any
benefit, from access to and possession of information about the
company or group or its clients or suppliers that is not in the
public domain and, thus, constitutes unpublished, price-sensitive
insider information. An employee of a Tata company shall not use or
proliferate
information that is not available to the investing public, and
which therefore constitutes insider information, for making or
giving advice on investment decisions about the securities of the
respective Tata company, group, client or supplier on which such
insider information has been obtained. Such insider information
might include (without limitation) the following:
Acquisition and divestiture of businesses or business units.
Financial information such as profits, earnings and dividends.
Announcement of new product introductions or developments. Asset
revaluations. Investment decisions / plans. Restructuring plans.
Major supply and delivery agreements. Raising of finances.
An employee of a Tata company shall also respect and observe the
confidentiality of information pertaining to other companies, their
patents, intellectual property rights, trademarks and inventions;
and strictly observe a practice of non-disclosure.
Clause:22 Protecting company assets The assets of a Tata company
shall not be misused; they shall be employed primarily and
judiciously for the purpose of conducting the business for which
they are duly authorised. These include tangible assets such as
equipment and machinery, systems, facilities, materials and
resources, as well as intangible assets such as information
technology and systems, proprietary information, intellectual
property, and relationships with customers and suppliers.
Clause:23 Citizenship The involvement of a Tata employee in
civic or public affairs shall be with express approval from the
chief executive of his / her company, subject to this involvement
having no adverse impact on the business affairs of the company or
the Tata group.
Clause:24 Integrity of data furnished Every employee of a Tata
company shall ensure, at all times, the integrity of data or
information furnished by him/her to the company. He/she shall be
entirely responsible in ensuring that the confidentiality of all
data is retained and in no circumstance transferred to any outside
person/party in the course of normal operations without express
guidelines from or, the approval of the management.
Clause:25 Reporting concerns Every employee of a Tata company
shall promptly report to the management, and / or third-party
ethics helpline, when she / he becomes aware of any actual or
possible violation of the Code or an event of misconduct, act of
misdemeanour or act not in the companys interest. Such reporting
shall be made available to suppliers and partners, too. Any Tata
employee can choose to make a protected disclosure under the
whistleblower policy of the company, providing for reporting to the
chairperson of the audit committee or the board of directors or
specified authority. Such a protected disclosure shall be
forwarded, when there is reasonable evidence to conclude that a
violation is possible or has taken place, with a covering letter,
which shall bear the identity of the whistleblower. The company
shall ensure protection to the whistleblower and any attempts to
intimidate him / her would be treated as a violation of the
Code.Discover the TCS value:
1. We apply technology within financial constraints
TCS deploys its teams in a cost-effective manner. We consider
technology solutions appropriate to your specific business
environment and based on your processes. Our consultants possess a
deep understanding of and first-hand experience in technology
applications for business ... even in the most complex
environments. They can work knowledgeably and efficiently to bring
those solutions to bear on your business' needs.And we don't just
save you money on the front end. TCS works with established and
emerging businesses to make sure your technology investments are
working hard for you over the life of your business.
2. We have experience in advanced and complex technology
projects
Choose an IT firm that can grow with you. With years of
experience in advanced and complex technology projects, TCS can
meet your IT needs over the long-term as your company adds
hardware, software and network demands.
From network architecture strategy to design and implementation,
TCS delivers expertise and excellence. That's why we've become the
go-to IT support firm for small to mid-sized businesses across the
Triad.
3. We provide nimble multivendor solutions to keep your security
and software up-to-date
TCS stays ahead of today's rapid changes in computer industry
standards and protocols for you, implementing those changes quickly
and efficiently. We have vast experience in technologies from
Microsoft, Novell, UNIX, Symantec, Citrix, Sonic WALL, and Cisco.
Because we understand how these different technologies talk to one
another, we can design and deploy the best combinations, optimized
for your business requirements. This knowledge-based consulting
model comes with personal attention and advanced credentials in all
relevant areas of expertise. Corporate Social Responsibility
Corporate Social Responsibility (CSR) has become a fundamental part
of businesses today. Being the largest courier and logistics
company of Pakistan, TCS has not disregarded the expectations of
its stakeholders, and realizes its responsibility towards the
country and society. CSR constitutes the paying of taxes and the
running of a tight and transparent operation wherein
the employees are well taken care of. In this regard, TCS has
few peers and can rightfully claim the high moral ground. In terms
of Corporate Philanthropy TCS provides Free of Cost services to
various welfare societies and NGOs, helping their cause in its own
way by providing Free of Cost (FOC) basis delivery of their
documents, as well as material and moral assistance. Included in
this list are organizations like SIUT, Sada Welfare Trust, SOS
Village, The Citizens Foundation, The Edhi Foundation, etc. Through
its Customer Magazine CONNECT, TCS communicates profiles and news
of these worthy causes to its vast database of blue chip customers,
providing them with its endorsement. In the Education Development
sector, TCS provides sponsorships and free of charge services to
various institutes like IBA, LUMS, School of Leadership, as well as
different student bodies. TCS also helps various governmental
organizations like Drug Enforcement Cell, projecting the spirit of
patriotism and working for a better Pakistan. WAR! And The Longing
for Peace in Swat...
TCS and GEO's PUKAR Team Up for Relief Work Innocent people have
had their lives disrupted and routines shattered by those who would
force their irrationality upon civil society through brute force.
More Young Leaders of Pakistan
10th Young Leaders Conference 2011 The middle of 2011, saw TCS
(Private) Limited being the Logistics Partner of School of
Leadership at the forefront of the 10th Young Leaders Conference
2011. The theme for this year was Emaan, Ittehad, Tanzeem,
Inqilaab. This year also the venue was none other the
Sheraton, Karachi. The twelve participants representing TCS
(Private) Limited at this six day mega conference organized by SoL
were full of enthusiasm and energy. The six day activities kept
these future leaders of Pakistan on their toes and were of a very
challenging nature, to say the least which varied from day to day.
These prodigies were charting unknown terrain and as their minds
bodies grappled with creative & innovative ideas, they began to
realize their true potential. Following are excerpts taken from
some of the participants feedback received and what they had to say
about this voyage of self discovery. More
Flood Relief Activity
TCS Joins Hands with Leading Media Partners for flood Relief
activity The recent floods in Pakistan have caused devastation of
enormous proportions, leaving at least 1600 dead and millions
homeless. A large area the size stretching from Pakistans north to
south has been destroyed. The ravaging floods wiped out thousands
of houses, schools, shops, markets, hotels, parks, crops, and
billions rupees of investment. Till now many have lost the battle
of their life. The affected and survivors are also facing threat of
death & disease. At the moment more than six million
desperately need emergency aid but most still have not received it.
Tens of thousands of villages remain under water. The floods are
now covering an area size of England. At least 160,000 square
kilometers of land is covered with water.It is estimated the
country's economic losses could spiral to approximately $80
billion.TCS receives Golden Peacock Global Award for corporate
social responsibility
Tata Consultancy Services (TCS) has been selected winner of the
'Golden Peacock Global Award for Corporate Social Responsibility
(Asia) - 2007' for corporate social responsibility (CSR) in the
'Large Business' category by the Institute of Directors, the
international body of company directors. TCS was conferred the
award based on an assessment, by an independent jury, of the
company's integration of CSR concerns with corporate functioning,
responsiveness to the needs of different stakeholders, and
development of innovative partnership models to fulfil social
responsibilities. The jury comprised distinguished personalities
from across the world, under the chairmanship of Dr Ola Ullsten,
former Prime Minister of Sweden. Baroness Amos, leader of UKs House
of Lords, presented the award on February 16, 2007 in the presence
of distinguished business and public
leaders and CSR experts at the second global conference on
social responsibility in Vilamoura, Portugal. Community initiatives
The many companies of Tata are involved in a wide variety of
community development projects and programmes, principally in India
but also, increasingly, in different parts of the world (these
initiatives are distinct, and separated, from the social uplift
efforts of the Tata trusts). The community development endeavours
of Tata companies cover many areas, from health and education to
livelihoods, women-children welfare and more
Overview The panoply of community development endeavours
undertaken by Tata companies embracing everything from health and
education to art, sport and more has touched, and changed, many
lives Tata Council for Community Initiatives The Tata Council for
Community Initiatives is the umbrella agency that guides and
supports Tata companies with their community development
initiatives. Reinforcing the implicit beliefs the group brings to
its mission of sustainable development with an explicit set of
structures, TCCI has a charter that embraces community outreach,
environmental management, biodiversity restoration, climate change
initiatives and employee volunteering. Tata index for
sustainability The Tata index for sustainable human development is
a pioneering effort aimed at directing, measuring and improving the
social uplift programmes that group enterprises undertake. The
index provides guidelines for Tata companies looking to fulfill
their social responsibilities, and is built around the Tata
Business Excellence Model.
The Tata ethos places a special emphasis on environmental and
ecological issues. "Environment is a focus area within our overall
corporate social responsibility matrix," says Kishor Chaukar,
chairman, Tata Council for Community Initiatives, a centrally
administered nodal agency that coordinates, among other activities,
the environmental efforts of group companies. A host of
Tata companies also adhere to environmental procedures drawn up
by the Global Reporting Initiative (GRI), which operates under the
aegis of the United Nations. Important as it is, following
directives and guidelines from within and without is just one facet
of the Tata approach to environmental issues. The greater portion
of what the group does in this sphere is by choice and conviction.
From this flows its support for endeavours to conserve plant and
animal species, improve land and water use, and protect forest
tracts and green sanctuaries. The central tenet of this earthy
philosophy is people and communities, often in rural regions and
frequently facing inequitable struggles to secure livelihoods.
Understanding that no environment policy can operate in isolation
means an enhanced ability to link processes and people in a manner
that benefits both nature and those dependent on it. The group's
contribution to conservation falls into two categories: the efforts
of different Tata companies, big and small, to preserve and enrich
the environment in and around their areas of operation, and the
philanthropic thrust of the Tata trusts, which support a diverse
cluster of nongovernmental organisations working in areas such as
the management of natural resources, community development and
livelihoods. This dual canopy accommodates and nurtures a variety
of initiatives in a range that extends from watershed programmes
and land regeneration to forestry projects and the protection of
endangered species. The flora and fauna stories and articles in
this subsection attempt to encapsulate the Tata group's allegiance
to the environmental cause. "Ours is a deliberate effort to do more
than what is required by statute," says Mr Chaukar. "Our real
contribution, on the environment front and on the entire corporate
responsibility issue, is being socially responsible, and that means
doing much more than staying on the right side of the law." TCS,
Asia's largest IT services provider, has a scheme called 'Bouquet
of Benefits' , which allows TCSers to design their own pay packets.
Launched some six years ago, employees are allowed to make changes
to their salary structure twice in a year. The flexible-benefit
plan aids employees in working out their tax payouts. For instance,
the employee can cap the amount on food vouchers and divert the
rest to other benefits. HR INFORMATION In case of food vouchers,
employees will have to pay tax if the amount exceeds Rs 3,000. The
IT giant also allows its employees to customize a part of their
variable pay as well. A flexiblecompensation model such as this
helps to maintain consistent growth in an industry that witnesses a
high attrition rate of 15%. TCS has over 2 lakh people on its
rolls. These companies know the value of their human resorces, a
company can grow only through it's human resource, all other
resouces are supportive in nature, companies which follow policies
in favour of their employee grow much faster than the companies
which has average policies for their employees. In India except
some companies other generaly neglect their employees, their only
motive is to earn profit by giving less to their employee, but to
become companies like TCS, Microsoft etc good HR policies are
requiried. Why their is higher attriation rate in BPO's and call
centre becouse the HR policies are not favourable to the employee,
it's true that they give good package to their employees but only
money not matter, a good policy favurable to both employees and
employeers paid good result for any company in long term. Take
the case of Maruti, Maruti able to resolve the HR crises in the
company, but the way of managing the crises can not be called as
good, paying extra amount and forcing empolyee to resign from the
organistion is not a solution. A empolyee friendly organisation
only can sustain in long term in present compititve environment.
The greatest example of managing HR is Japan, they have few natural
resouces, but their HR is highly motivated and efficient, due to
this Japan is second largest economy in the world. Japanese
companies like Toyata and other gave high regard to their employees
and encourage them to bring inovative ideas. Apple is other great
example. TCS Maitree Maitree was started with an objective of
bringing TCS associates and their families closer and making them
feel a part of the TCS extended family. Soon after, with a view to
carry on the TATA tradition of enabling the community, the scope of
Maitree was enhanced to include socially relevant activities and
endeavors. Maitree and the TCS Community: Even while at work,
you're never away from life. TCS-Maitree was established with an
intention to strengthen the bond between TCS employees and their
families, as well as provide a platform to encourage hidden
aspirations and talents. It lends a deeper and broader dimension to
the work culture at TCS. Over the years, Maitree has become a part
of every TCS employee's life. From cracking quizzes to conquering
tall peaks, from shaking a leg to bending it like Beckham,
employees have reveled in the excitement and fun of all Maitree
events. And that's not all. Workshops on theatre, yoga, origami,
flower arrangement, chocolate making, and a host of others have
allowed the employees to learn and know about things they always
wanted to. All in all, Maitree provides everyone at TCS the
opportunity to establish relationships that extend beyond work and
thereby, help build bonds that makes work so much more fun. Maitree
- Even beyond the TCS Community: In addition to working towards
bringing our associates and their families closer, Maitree also
strives to enable the development of the society. Our approach to
social initiatives entails being pro-actively involved and working
at the root level. Some of the projects we have undertaken include
working with the differently-abled, aiding under-privileged
children across various schools in Mumbai, and helping rural
community in Vazapur, among others. Many programs initiated by
Maitree, like employment opportunities for the differently-abled,
HIV/AIDS sensitization, peer education, Green Audits to check the
excess consumption of energy resources have now been accepted as
best practices by the organization. Read about some of our social
initiatives: Advanced Computer Training Centre for visually
impaired TCS pioneered an Advanced Computer Training Center (the
first of its kind in India) for the visually impaired. This center,
launched at the MN Banajee Industrial Home for the Blind at
Jogeshwari, Mumbai, offers courses that are in sync with industry
requirements, providing the visually-impaired with life-affirming
employment opportunities.
TCS-Maitree has pro-actively worked towards providing an
inclusive environment for the differently-abled. With the belief
that people with disabilities offer incredible reserves of untapped
potential and an alternative talent pool, TCS-Maitree has recruited
more than 30 differently-abled people in various branches of TCS.
The following are some of the roles in which the visually impaired
persons are working in TCS:
Infrastructure Services Management BPO processes Learning &
Development coordinator Human Resource Manager Global Helpdesk
Accessibility testing
Rural Development Initiative (at Panvel) Wazapur (Raigad
district of Maharashtra) is a village just off the Mumbai-Pune
highway, near Panvel. In spite of being so close to the city, the
village is devoid of even the most basic infrastructure and
amenities. TCS-Maitree has been working at the ground level over
the last three years to bring about development in the village. A
sustainable model has been built to improve education, healthcare,
and the environment in the area.
What started off as a children's education program has today
grown into a larger movement with developmental activities in the
areas of water supply, illiteracy, and women empowerment in
addition to the focal point of education. Apart from setting up a
primary and a secondary school, some other highlights of the
education initiative are:
Mid-day meal scheme for Balwadi kids Computer literacy program A
state-of-the-art science lab
Taking up the cause of women empowerment, TCS-Maitree launched
the WEP (Women Empowerment Program) where the women of the village
were taught basic arithmetic and created awareness in health and
hygiene. More than 25 women from three villages in the area have
been trained in embroidery, stitching, and other textile craftwork
over the last one year with help from the Women's India Trust. A
new Gram Vikas Abhiyaan Kendra was recently inaugurated to
facilitate income generation for the women. TCS-Maitree has also
made strides in the area of health, conducting HIV/ AIDS
sensitization sessions as well as health check-up camps for the
villagers and school children.
Thalassaemia Drive TCS-Maitree is organizing lectures, poster
displays, and voluntary blood donation drives across TCS offices to
support those who suffer from Thalassaemia. In a partnership with
Red Cross, TCS embarks on periodic blood-donation drives towards
the treatment of Thalassaemia.
HIV AIDS awareness program TCS-Maitree initiated TCS first steps
in the area of HIV/AIDS Sensitization and Awareness a few years
ago. The focus of the initiative is to treat HIV as a social issue,
as against treating it as a solely medical prerogative. Associates
across TCS are participating in TCS-Maitree's aim to spread
awareness and sensitize people about HIV/AIDS. The highlights of
this initiative are:
Commemorating World AIDS Day Red Ribbon distribution at all
offices Online Quiz for creating more awareness
Removing myths and misconceptions through articles Peer Educator
Program - Communicating with associates in their own language,
through their 'peers'
TCS Value PropositionGlobal exposure: Global exposure at TCS
extends beyond geographical boundaries. This means working on
worldclass projects on a global scale and exploring cutting-edge
technologies, fresh out of the world renowned research labs. The
opportunity to understand, interact, and work with people from
cultures all over the world creates kaleidoscopic avenues for
learning that propel you to be at par or go one up on the best in
the world. Freedom to work across Domains: At TCS, we have
established an environment that focuses on individual aptitude,
talent, and interests. As a proven practice, we promote
cross-domain experience that provides you with opportunities to
function across different industry verticals, service practices,
and functional domains as well as varied technology platforms.
While all these factors help hone your skills across platforms,
they also offer customers a talent pool with expertise that exceeds
their industry benchmarks; at the same time, they continuously
present you with the opportunity to explore the domain where you
believe you would fit the best.
Career path of TCS employees Working in TCS offers a balance
between work and life Ali Mukadam, Associate Consultant "I had
joined TCS as a Trainee. Over the years, I had the opportunity to
gain invaluable experience by working for projects across diverse
industries and technological domains. It was this cross-domain
experience that gradually propelled me to the position of a Global
Head. Working with global clients has granted me exposure to
various business areas and geographies. I have also enjoyed the
challenge of working across horizontals like BFS, consumer
durables, and in domains like business process, sales, service and
marketing. All this thanks to the all-round experience that TCS had
made possible for me.. One unique feature of working in TCS is the
balance it offers between work and life. There have always been
interesting social activities and interactive games to relieve work
pressure. The treks, especially, were a lot of fun and acted as a
great stress-buster. Today, ten years after I first stepped into
TCS, I can look back at a rewarding career and look forward to
newer, more refreshing challenges."
Memorable experience contributing to my growth Shankar Ganesh,
Consultant "I've been with TCS for 12 years now and the experience
has been very rewarding. I have thoroughly enjoyed interacting with
customers from different corners of the world. Thanks to TCS, I
have travelled to many interesting countries. Exploring the slices
of life in different countries and working across different
cultures have been a memorable experience in addition contributing
richly to my growth. From the day I joined TCS, I got to play
multiple, progressive roles I started off as a Trainee, moved to
being a Developer, was assigned as a Project Manager, graduated to
being a Delivery Owner, manned the role of a Business Excellence
Manager and am right now an IT Strategy & Governance
Consultant. I was also granted several opportunities to take the
lead on a number of initiatives. To sum it all up, being a part of
one of Indias most respectable organizations has been a true
honor." Growth at every step... Vipin Arora, Senior Consultant "I
have been a part of this family for 17 years now, and in the course
of my career at TCS, I have had the opportunity to function in
multiple areas such as project development, business development,
consulting, and change management. The support I have received from
my peers and senior colleagues has always been very encouraging. I
have always been encouraged to take initiatives and participate in
various industry forums. My experience with TCS has granted me a
deep insight into the IT industry as well as the ability to
strategize things at a macro level. The exposure to working with
customers in several countries has been a particularly enriching
experience for me. And as if that wasnt challenging enough, I am
now working with an entirely new type of customer our internal TCS
associates!! The kind of flexibility offered at TCS is quite
remarkable and has facilitated my growth at every step of my
eventful journey." Enriching path towards a global career Gopesh
Sharma ,Senior Consultant "As an employee of TCS since the last 13
years, I have seen myself grow as a professional and also as an
individual. To be honest, when I first joined TCS, the way things
worked in the company seemed slightly fragmented. But these very
seemingly disconnected work allocations and roles have laid down an
enriching path towards a global career. Over the years, Ive earned
a thorough understanding of the intricacies and nuances of working
in a truly global business environment. I spent my first few years
in the capacity of a software developer before moving on to be a
Module Lead and later, a Project Lead. After this, I moved into
Quality, following which I assumed the responsibility of building
and delivering consulting solutions. Currently, I am part
of the global team that oversees IT Process and Service
Management. Through all the years of my upward progress, work has
not been the only factor thats enabled my growth; TCS had always
ensured a fine equilibrium between work and fun. I have cherished
the singing competitions, the yoga workshops, the leadership
seminars, and of course, the various festival celebrations. An
enriching work-life balance and an incredibly flexible division of
responsibility are some things that have come to be naturally
associated with TCS."Work life balance: Even as we concede that
finding a perfect balance between career demands and personal life
is not easy, we have extended the work culture at TCS to include
'life' as an integral part. Our many work-life programs respond to
the needs and aspirations of our employees while retaining fun as a
key element. At TCS, we strive to address the need for an increased
flexibility in order to navigate the different spheres of life. A
part of TCS' work-life balance programs, 'Maitree' actively
promotes a series of scheduled fun and cultural events and
activities, and also keenly promotes community development
projects. While continuing on our initiative to strengthen the bond
amongst TCS employees and ingrain fun as a significant part of the
culture, we participate in various initiatives to develop the
community. At TCS, you experience life from a holistic perspective
and would consistently be awarded the opportunity to participate in
various social development initiatives that touch many lives.
The Indian IT industry can now expect to see a rise in
recruitment and development as the countrys biggest IT firm recent
underwent a massive development. Tata Consultancy Services Ltd. of
late has signed with a technical consultancy firm of Dutch origin.
The firm named Royal Haskoning has signed a contract with TCS that
is worth multi-million. The infrastructure deal thus initiated by
this contract is solely meant for international growth of TCS. The
deal will also
be beneficial for the Dutch firm as i firm to create an
operating model at an international level.
t will enable the
The project thus undertaken through this contract will render
nonstop services for IT infrastructure and the services will be
offered from the global delivery center of TCS located in
Netherlands and in India. The IT infrastructure service will
include data hosting, data center management, a service desk with
multi-lingual facility, computing services for end user, services
for application support and transformation solutions. All the above
mentioned services will be offered by utilizing the white box
engagement model of TCS. The contract is supposed to be mutually
beneficial as along with TCSs international expanse Royal Haskoning
will also be benefited with business optimization. They can
concentrate on their business performance better than before while
engaging in growth plan outside their national boundaries in
emerging markets.
Tata Consultancy Services ranked number one service provider in
the Nordic region
Delivers on its promise of experience certainty to clients
across Sweden, Finland, Norway and Denmark Dominates industry in
customer satisfaction, significantly ahead of all other vendors on
quality, flexibility, risk and innovation
Mumbai: Tata Consultancy Services (TCS), (BSE: TCS.BO, NSE:
TCS.NS), a leading global IT services, business solutions and
outsourcing firm, was today ranked as the number-one player in the
Nordic region on major key performance indicators (KPIs) surveyed
in EquaTerras Nordics Service Provider Performance Study 2010.
The report is an annual outsourcing vendor performance survey
completed by CIOs and CXOs representing the top 220 Nordic
companies in terms of their IT spend and ranked 16 leading service
providers in the region based on client feedback. This report is
one of the most comprehensive independent surveys of IT decision
makers in the Nordic region and therefore of high relevance to the
market. We are honoured by the recognition accorded to us by our
clients and are committed to continuing working with them as their
partner of choice, said Amit Bajaj, director, Nordic and Baltic
region, TCS.
Tata Consultancy Services had the highest industry score on all
major KPIs including customer satisfaction, quality, flexibility,
innovation, risk and transition management. The company attained a
general satisfaction rate of 85 per cent (a significant 11
percentage points higher than the number two player as well as the
average industry-level satisfaction which stood at 66 per cent). In
terms of meeting expectations (delivering on what was promised) TCS
ranked first again at 83 per cent (versus the second-ranked at 71
per cent and industry average of 64 per cent) demonstrating the
companys leadership in bringing certainty of results to its
clients.
This is a very strong performance by TCS. The company achieved
excellent results in all KPIs and the highest score ever in the
recommendation index (93 per cent) the KPI that measures how likely
the respondents are to recommend vendors to their peers, said
Jef Loos, director, EquaTerra.
TCS has been operating in the Nordic region for over 20 years
and has over 3000 consultants servicing more than 75 Nordic
clients, including leading companies such as ABB. After rigorous
evaluation, early this year we selected TCS as our outsourcing
partner for SAP, Microsoft and Legacy platforms in Northern Europe.
TCS was able to successfully complete the transition from outgoing
vendor in a very short period of eight weeks with zero disruption
to business activities. By using TCS industrialised service
delivery approach we are able to improve our service levels to
business while reducing cost and increasing the flexibility to meet
changing business demands, says Jens Nielsen, CIO, northern Europe
and central Asia, ABB. Most importantly, having TCS as a partner we
trust them to take complete accountability of managing our IT
landscape allowing me and my team to focus our efforts in
partnering better with business. Tata Consultancy Services
areas of business | subsidiaries | location Tata Consultancy
Services (TCS) is an IT services, business solutions and
outsourcing organisation that delivers real results to global
businesses, ensuring a level of certainty no other firm can match.
TCS offers a consulting-led, integrated portfolio of IT and
IT-enabled services delivered through its unique Global Network
Delivery Model, recognised as the benchmark of excellence in
software development. A part of the Tata group, Indias largest
industrial conglomerate, TCS has over 180,000 of the world's best
trained IT consultants in 42 countries. The company is listed on
the National Stock Exchange and the Bombay Stock Exchange in India.
Areas of business Services TCS helps clients optimise business
processes for maximum efficiency and galvanise their IT
infrastructure to be both resilient and robust. TCS offers the
following solutions:
IT services IT infrastructure services
Enterprise solutions Consulting Business process outsourcing
Business intelligence and performance management Engineering and
industrial services IT and business solutions for small and medium
business enterprises
Industry verticals TCS has the depth and breadth of experience
and expertise that businesses need to achieve business goals and
succeed amidst fierce competition. TCS helps clients from various
industries solve complex problems, mitigate risks, and become
operationally excellent. Some of the industries it serves are:
Banking and financial services Insurance Telecom Media and
information services Government Healthcare and life sciences Energy
and utilities Retail and FMCG Travel, transport and hospitality
Manufacturing High-tech and professional services