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4.0 Advantages of TCO!Stream
TCO! Stream enables you to keep your mission-critical PC’s and servers running. It's
ideal for all sizes businesses: large organizations can use it at departmental level to monitor the
PC’s and server inventory status, prevent software piracy issues and remote control to support
remote branches or to complement the existing monitoring system; small-to-medium sized
businesses can use it as their all-in-one Desktop Management Solution.
The key benefits of TCO! Stream software are follow:
§ Ease to Use
§ Quick and Easy installation
§ Desktop Oriented
§ Balance Features
§ Lost cost of ownership
A) Ease of use
Server-oriented desktop management solutions tend to have a fairly complex and complicated
user interface. The user interface on these solutions can be likened to that of a commercial
airplane, which requires considerable training and expertise to properly use and operate. TCO!
Stream is an example of the move towards much simpler and easier-to-use interfaces. These can
be likened to that of a car, which the average person can operate and whose controls are
intuitively easy to understand. An intuitively easy-to-use interface makes it easier for those
non-technical managers that need to be able to monitor or manage desktop activity or assets to
do so. Of course, ease of use is important to ensuring a quick ROI.
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B) Quick and easy installation
Server-oriented desktop management solutions usually require considerable time and effort to
get up and running. Often, consulting services must be hired to help with the implementation
and it can take weeks to get the solution up and running. TCO! Stream is an example of the
trend towards desktop management solutions that install quickly and easily. Installation time is
measured in minutes or hours, and no outside services are needed. The sooner the organization
can begin using a solution the sooner it can begin seeing a return on that investment. Since
outside services are usually not required and fewer internal resources are needed,
implementation costs are kept to a minimum.
C) Desktop Oriented
Traditionally, tools and solutions to help manage and monitor desktops across the enterprise
have been server-oriented applications offered by vendors of server systems management
solutions. TCO! Stream is an example of the new breed of desktop management solutions that
are desktop oriented, and built specifically to meet that need. While the application resides on
the server as well as the client, TCO! Stream was built from the ground up to address the needs
of desktop management from a desktop perspective.
D) Balanced Features
It is important that desktop management solutions provide a balanced set of features and
functions. Too many and the product is cumbersome and hard to use; too few and the product is
not able to perform all the roles required of a desktop management solution. Learning from
experience, vendors like Medialand have developed products like TCO!stream that provide the
right balance of features and functions so as to ensure a robust set of capabilities while still
being easy to use.
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E) Low cost of ownership
When you think about Desktop Management Software, HP OpenView, IBM Tivoli or CISCO
WORKS are three solutions that come to mind quickly. However, according to the Enterprise
Systems Journal, network management systems like HP OpenView, Microsoft SMS, Novell
Zenwork or CA Concord or IBM Tivoli or CISCO WORKS are complex; they often cost
hundreds of thousands or even millions of dollars, depending on the size of your organization;
and can take an age to implement. So, why do these solutions cost so much and take so long to
implement? The answer is those software solutions are so jam-packed with features and
functionalities that most typical users never take advantage of. As the result, the software is
very complicated to implement; requires expensive servers, specialized trainings and skills to
set them in use, which in turn driving the total cost of ownership to millions of dollars.
Government Computer News recommended organizations should look into certain basic
functions when considering desktop management software.
TCO! Stream is a value-packed Desktop Management solution that offers essential
functionalities at affordable price. With minimum hardware, software and training costs, you
are dealing with a solution in the price not more than RM 500,000 – not millions! With TCO!
Stream, you can achieve a low total cost of ownership.
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5.0 Desktop Management System Solution
TCO! Stream software is designed to address DMS requirement; helping Customer to capture and analyze ICT asset and PC inventory information, keep track user software and internet activities and usage, provide remote control support, automatic software distribution and Windows critical patches update to HQ and branches desktop user. Hence, Customer Head of IT department can analyze the statistic on hardware and software information easily. The proposed modules under TCO!Stream software included:
Hardware Inventory – Keep track all PC/Server hardware information, like serial number, OS, user information, memory, hard disk etc
Software Inventory – Detect illegal software activities within your organization
Software License Management – Analyse software licenses level within your organization
Network Inventory – Keep track IP segment and workgroup/domain information
Remote Control – Trouble shooting PC problem remotely via LAN or Intranet
Software/Application Metering – To set-up company software license policy and Internet web-site policy
Internet Metering - To monitor which sites are visited, by which user and for how long
Software Distribution/Deployment – Automatically install software or file to client PC remotely
Patch Management – Automatically push/install Windows patches into client PC remotely
AssetID Tracking System / Tatacara Pengurusan Aset (TPA)– Manage, and keep track IT equipment
Report Designer - Customize the inventory report according to Customer requirement
Helpdesk– Webbase helpdesk system to allow user submit their issue online
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5.1 Hardware InventoryThe hardware information is gathered dynamically at a frequency to suite your
environment. In addition, in order to provide a full analysis of all hardware inventories.
TCO! Stream provides the ability to store data on obsolete or unused equipment as well
as providing alerts when PC specifications change, for example the amount of RAM
installed reduces.
§ Manage Hardware, including CPU, RAM, HDD, VGA and LAN card
§ Capture Service Tag / serial number for PC or notebook or server running
under Windows 2K PRO or above
§ History of hardware changes
§ Current status of hardware users
Figure 5.1.1: Information for particular individual PC
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Figure5.1.2: Statistic report display on table format
5.2 Software Inventory and Software License Management
TCO! Stream features a powerful software inventory suite. The key components are the
ability to monitor and report the number of applications installed within the enterprise,
where they are located, license levels and which users currently utilize the application
§ Real-time report on applications installed within the enterprise
§ Information on software components
§ Software version control
§ Software license control
§ Registration of purchased software and authorized users
§ Current status of illegal software and unauthorized users
§ Warning message to users of illegal software
§ Stop users to launch any illegal software
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Figure 5.2.1: Software Inventory screen layout
Figure5.2.2: Restriction on application
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5.3 Network Inventory
TCO! Stream is systematic management of network equipment located between the
server and client. It keeps track the Current status of TCO! Stream clients, administrator
can view the user information based on IP segment / Workgroup
Figure5.3.1: Managing Network IP Segment
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5.4 Remote Control
TCO! Stream provides best of breed PC remote control for the corporate enterprise. With
an install base of over 4,000,000 clients, TCO! Stream remote control is a proven solution
for Helpdesk and Remote Support. The features of remote control module are as follow:
§ Efficient trouble shooting tools such as 1:1 file transfer, chatting, send message
and inventory information display.
§ Quick, yet reliable, remote control
§ Good response times even in low-bandwidth
§ Allows for simultaneous remote control of many desktop computers
Figure 5.4.1: Select remote control Figure 5.4.2: Acknowledgement screenshot from client PC
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5.5 Internet Metering
TCO! Stream delivers powerful yet simple to implement internet metering. The key
functionality of this tool allows a manager to monitor which sites are visited, by which
user and for how long. Once identified, the IT manager can create lists of unauthorized
sites that can then be restricted from general user access, this can be as a blanket policy,
or for certain user groups, or for selected hours of the day.
§ Monitor status of web site connections and use (by user & by URL)
§ Automatic collection of metering results
§ Restrict access to improper web sites
§ Set monitoring activity period (by day or schedule)
§ Forced movement to the default URL / Warning message against access to a
restricted URL
Figure 5.5.1: Web Metering Result
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5.6 Software / Application Metering
Identifying what applications are deployed throughout your enterprise may service
certain reporting requirements, but for a fuller picture and to allow effective license
control, the IT manager also needs up to date information on when applications are
being used, by who and how these totals equate to their corporate licenses. TCO! Stream
provides a set of easy to use tools to facilitate this reporting
§ Monitor status of software use (by user, by schedule, by application)
§ Automatic collection of metering results
§ Set monitoring activity period (by day or schedule)
§ Edit list of software applications
Figure 5.6.1: Application Metering Result
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5.7 Software Distribution
TCO! Stream has a powerful yet simple deployment suite. In a matter of minutes a user can
create application packs ready for deployment to any number of systems. These can be "Pushed"
onto users systems, "Pulled" by the users or scheduled for delivery at a pre-defined time.
§ Rapid software distribution across LANs and WANs
§ Real-time monitoring of software distribution status
§ Various distribution option (Pull, Push, Schedule)
§ Various distribution methods (by OS, by organization, by department)
§ Automatic execution after distribution
§ Automatic installation after distribution
Figure 5.7.1: Software distribution screenshot
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5.8 Policy Control
TCO! Stream provides the solution of policy control for the organization that does not run
Domain Controller or Active Directory. Without the present of Active Directory, it will be
almost impossible to manage all the user policy. TCO! Stream provides the solution to control
the policy in term of:
§ Disable Control Panel
§ Disable Read or Write to USB Storage
§ Prevent changes of IP Address
§ Disable Registry
§ Disable My Computer’s Properties
§ Disable RUN command
§ Disable Right-Click on desktop
Figure 5.8.1: Policy Control Screenshot
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5.9 Patch Management
TCO! Stream provides an effective, automated way to identify security vulnerabilities,
and then collects and deploys security patches to client PCs across the organization.
Other features like:
§ Automatically downloads critical updates and service packs for Windows
§ Helps protect an organization's entire system from such security vulnerabilities
§ Helps in the analysis, collection, and distribution of patches and updates for both
Windows operating system and general application software.
§ Supports a wide variety of Windows OS, hardware and software vendors’
patches, as well as specific user-defined applications’ patches, managing those
patches centrally.
Figure 5.9.1: Patches Status Result.
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administrator will be assign to maintain the patches available from Windows Updates.
Besides, he also responsible to define and manage which Windows patches is suitable to
be deploying within the organization.
A Patch Intermediate server is required if patch management are rolled up to PC
at the branches. The purposes of patch intermediate server are to reduce direct connect
from client back to Top Server in HQ. By doing that, less connection is issued from
branches to HQ and result of lower bandwidth usage is required within the Wide Area
Network. Patch Intermediate server will pull the patches available from TCO!Stream
Top Server base on the policy configured by Administrator at branches.
Finally, client will download and install the patch automatically base on the
patch authorization configured by Administrator.
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5.10 Report Designer
Report Designer is an application tool that allows you to interface with the company-
wide database to easily create and view data on screen or print them out in various
output formats. Report Designer supports Windows standard user interface and
WYSIWYG (What You See Is What You Get) so you can create report templates as
easily as using a word processor.
§ GUI Environment Similar to a Word Processor
§ Enable Easy Creation of Printable Report Forms Without Any Special
Knowledge
§ Quick and Easy Creation of Many Type of Reports
§ Enable Easy Creation of Statistical Analysis and Reports
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Figure 5.10.1: PC audit report
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Figure 5.10.2: Software Inventory Report
Figure 5.10.3: Microsoft Office Inventory Report
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Figure 5.10.4: Top 10 Website visited by user.
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Figure 5.10.5: Application Usage by user.
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Figure 5.10.6: Blocked Application attempt report
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5.11 AssetID Tracking System
AssetID Tracking system is an application tool that allows users to key in asset
information. Information can also be obtained using the import tool that is connected to
TCO database. With this tool, users would be able to:
§ Create a complete, accurate and updated database.
§ Ease in identifying and monitoring.
§ Identify the condition of asset.
§ Enable easy maintenance, discarding and change of assets.
Figure 5.11.1 Example to insert new information.
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Figure 5.11.2: Software that captured from TCO database.
Figure 5.11.3: Asset Management
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Figure 5.11.4: Inventory Report
Figure 5.11.5: Asset Tagging
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5.11 Tatacara Pengurusan Aset (TPA)
Tatacara Pengurusan Aset is an application tool that allows users to key in asset
information. The information is based on Tatacara Pengurusan Aset Alih Kerajaan
(TPA). The forms format used are KEW.PA-2, KEW.PA-3, KEW.PA-4, KEW.PA-5,
KEW.PA-6 and KEW.PA-8. Information can also be obtained using the import tool that
is connected to TCO database. With this tool, users would be able to:
§ Create a complete, accurate and updated database.
§ Ease in identifying and monitoring.
§ Identify the condition of asset.
§ Enable easy maintenance, discarding and change of assets.
Figure 5.11.1: Input Borang KEWPA2
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Figure 5.11.2: Daftar Pergerakan Harta / Inventori
Figure 5.11.3: Laporan Daftar Harta Modal
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5.12 Helpdesk System
TCO!Stream features a powerful yet easy to use module for the corporate Helpdesk,
available on its own with just the TCO inventory module or as part of our overall
management suite. TCO! Helpdesk is a fully Web Based solution providing detailed
recording and tracking of user's Help requests as well as a number of unique features
enhancements
§ Prioritized Help Requests and easy operator allocation.
§ Profiled Operator access and customized functionality
§ Detailed reporting and quick report wizards
§ Real Time Corporate Status reports - total calls in, status of calls, Average
resolution time and more
§ Full Hardware and Software Inventory information for each user's system
§ Ongoing history by user for all previous support requests
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HelpBox system operates under the basis of the Local Network and is divided into the user group,
Admin group, and Super Admin group. The online problem resolution process works according to
the following procedures:
1) Outbreak of a Problem: A problem is found in the user’s PC.
2) Submit a Problem via Web: The user submits the details about the problem.
3) Problem Classification/Allocation: The submitted problem report is classified
and allocated to the appropriate Admin group (based on problem location &
type).
4) Problem Transfer to each departmental Admin: Problems that have been
classified are transferred to each departmental Admin accordingly.
5) Remote Control Problem Resolution Service: Problems are handled using
the remote control tool.
6) Send Problem Resolution Result: The resolution details recorded in solving
the problems are sent to the HelpBox server.
7) Send Happy Call: Once the problem has been completely taken care of, the
satisfaction evaluation request about the resolution result is sent to the user
from the HelpBox server.
8) Report/Check Result: The Super Admin logs into the HelpBox server to
confirm the problem report list and produce various reports.
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Figure 5.12.1: Helpdesk Problem Submission
Figure 5.12.2: Helpdesk Problem Submission list
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Figure 5.12.3: Helpdesk Problem Type Management
Figure 5.12.4: Report by Solved Rate
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Figure 5.12.5: Report by Solved Time
Figure 5.12.6: Report by Administrators
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6.0 Implementation Approach
6.1 Project Implementation Plan
The project will be implemented at five (5) phases as shown as following diagram.
These phases are inter-dependent to each other, and they supplement the controls of the
implementation.
The key approach and deliverables for each of these phases are indicated as below.
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Administrator Training
Testing&
Commissioning
SystemInstallation
&Customization
Requirement Study
C
yc
lic
al
Planning &ResourcesAllocation
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Requirement Study
LAN & WAN AnalysisScoping and Detailed DesignEnvironmental Study
1
Detailed Project DesignNetwork connection study
Planning & Resource Allocation
Define the role for this projectDefine project communicationDefine project standard
Assign team member roles & responsibilities
Planning for Risk
2
Identify type of roles and responsibilities for the project
Defining a reporting structure under which team members operate, procedures to elevate project issues, regular mandated status meetings, and any other project-specific communication standards
Identify risk on project and reducing it.
SystemInstallation
&Customization
TCO Top Server installation and client configurationCustomizing the solution
3
Install TCO!Stream Top Server and console
Installation of TCO ClientsCustomize the solution to suit
• Intel Quad Core Pentium Xeon processor (32bits)• 2GB DD2 RAM • DVD-RW ROM drive and Floppy Drive• 100Mbps or Gigabit network connection• 160 GB HDD (C Drive for OS, D Drive for Data) (RAID 5)• Windows 2003 Server (32bits) standard edition + 5 clients • Microsoft SQL 2005 Server standard (32bits) edition + 5 clients • One (1) Static IP Address and define proper Computer Name
a. IP Address given must be able connect to Internet directly.
b. Open the following ports on Network Firewall
i. Web Server – 80(TCP), 8888(TCP)
ii. TCO!Stream Server – 3511(TCP), 3526(TCP), 3510(TCP),