TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
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TCC Conference
2015 Presented By:
Greg Gauthier Master’s Candidate
University of Hawaii at Manoa
LTEC Program
Any former and/or current
union members?
A Usability Evaluation of a Website Focusing on Three Steps of the Conflict / Resolution Process for Union Members
Project Title
Do I have
justification?
File
Complaint
Form
Meet with
Manager Resolution
Achieved?
File
Grievance
With
Union Rep
A B
C
Initial Steps
Do I have
justification?
File
Complaint
Form
A Initial Steps
Do I have
justification?
File
Complaint
Form
Meet with
Manager Resolution
Achieved?
A B
Initial Steps
Do I have
justification?
File
Complaint
Form
Meet with
Manager Resolution
Achieved?
File
Grievance
With
Union Rep
A B
C
Initial Steps
Goal
Gaps
• Enhance Satisfaction • Limit Liability
Size of Union
Limited F2F Courses
Employee Turnover
Multiple Shifts
Just In Time Learning
“…self-paced process of finding
information or learning skills just
when and where they are
needed” (Reil, 1999).
Riel, M. (1998, May). Education in the 21st century: Just-in-time learning or learning communities. In Fourth Annual Conference of the Emirates Center for Strategic Studies and Research, Abu Dhabi.
Website
Solution?
Effective?
Usable?
A
B
C
…to investigate the ease of use and navigation of a website designed to provide union members at a particular unionized hotel with information about how to utilize the three initial steps within their negotiated conflict/resolution process.
Purpose Statement
600 Employees
• Multi-ethnic
• 18 to 73
• Entry Behavior
Consistency of Page Layout
Quick Access
Blue
Website
Video
Resources
Video
Resources
Fillable Forms
Usability Study “…to accomplish something without it
being more trouble than it’s worth” (Krug
2014, p. 273).
Krug, S. (2009). Rocket surgery made easy: The do-it-yourself guide to
finding and fixing usability problems. San Francisco: New Riders.
Study
• Design
• Instrumentation
• Analysis
Implementation Schedule
Phase 1 Rapid Prototype Oct. 2014 SME
Phase 2 Prototype Jan. 2015 Steward
Phase 3 Beta Jan. 2015 New
Implementation Schedule
Phase 1 Rapid Prototype Oct. 2014 SME
Phase 2 Prototype Jan. 2015 Steward
Phase 3 Beta Jan. 2015 New
Revisions “When fixing problems, try to do the least
you can do” (Krug, 2014 p.111).
Krug, S. (2009). Rocket surgery made easy: The do-it-yourself guide to
finding and fixing usability problems. San Francisco: New Riders.
Implementation Schedule
Phase 1 Rapid Prototype Oct. 2014 SME
Phase 2 Prototype Jan. 2015 Steward
Phase 3 Beta Jan. 2015 New
Implementation Schedule
Phase 1 Rapid Prototype Oct. 2014 SME
Phase 2 Prototype Jan. 2015 Steward
Phase 3 Beta Jan. 2015 New
Implementation Schedule
Phase 1 Rapid Prototype Oct. 2014 SME
Phase 2 Prototype Jan. 2015 Steward
Phase 3 Beta Jan. 2015 New
Instruments
• “Think Aloud”
• Scenarios
Implementation Schedule
Phase 1 Rapid Prototype Oct. 2014 SME
Phase 2 Prototype Jan. 2015 Steward
Phase 3 Beta Jan. 2015 New
Instruments
• “Think Aloud”
• Scenarios
Conclusion
• Analysis
• Challenges
Limitations
• Participants
• Sample Size
• Unintentional Bias
Questions
Observations
Images Credits
“Blocks” Copyright: <a href='http://www.123rf.com/profile_scanrail'>scanrail / 123RF Stock Photo</a> “Happy Hotel Workers” Copyright:<ahref='http://www.123rf.com/profile_stylephotographs'>stylephotographs / 123RF Stock Photo</a> “Lady Justice” Copyright: <a href='http://www.123rf.com/profile_rosipro'>rosipro / 123RF Stock Photo</a “Innovation Bias” Copyright: <a href='http://www.123rf.com/profile_radiantskies'>radiantskies / 123RF Stock Photo</a> “Rearview Mirror” Copyright: <a href='http://www.123rf.com/profile_ryanking999'>ryanking999 / 123RF Stock “Resolutions Just Ahead” Copyright:<a href='http://www.123rf.com/profile_feverpitched'>feverpitched / 123RF Stock Photo</a> “Usability Functions” Copyright: <a href='http://www.123rf.com/profile_enotmaks'>enotmaks / 123RF Stock Photo</a>
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