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TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
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TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Nov 13, 2018

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Page 1: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

TCC Conference

2015 Presented By:

Greg Gauthier Master’s Candidate

University of Hawaii at Manoa

LTEC Program

Page 2: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Any former and/or current

union members?

Page 3: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

A Usability Evaluation of a Website Focusing on Three Steps of the Conflict / Resolution Process for Union Members

Project Title

Page 4: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 5: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Do I have

justification?

File

Complaint

Form

Meet with

Manager Resolution

Achieved?

File

Grievance

With

Union Rep

A B

C

Initial Steps

Page 6: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Do I have

justification?

File

Complaint

Form

A Initial Steps

Page 7: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Do I have

justification?

File

Complaint

Form

Meet with

Manager Resolution

Achieved?

A B

Initial Steps

Page 8: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Do I have

justification?

File

Complaint

Form

Meet with

Manager Resolution

Achieved?

File

Grievance

With

Union Rep

A B

C

Initial Steps

Page 9: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Goal

Gaps

• Enhance Satisfaction • Limit Liability

Size of Union

Limited F2F Courses

Employee Turnover

Multiple Shifts

Page 10: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Just In Time Learning

“…self-paced process of finding

information or learning skills just

when and where they are

needed” (Reil, 1999).

Riel, M. (1998, May). Education in the 21st century: Just-in-time learning or learning communities. In Fourth Annual Conference of the Emirates Center for Strategic Studies and Research, Abu Dhabi.

Page 11: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 12: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Website

Solution?

Effective?

Usable?

A

B

C

Page 13: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

…to investigate the ease of use and navigation of a website designed to provide union members at a particular unionized hotel with information about how to utilize the three initial steps within their negotiated conflict/resolution process.

Purpose Statement

Page 14: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 15: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 16: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 17: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 18: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 19: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 20: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

600 Employees

• Multi-ethnic

• 18 to 73

• Entry Behavior

Page 21: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 22: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Consistency of Page Layout

Page 23: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Quick Access

Page 24: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Blue

Page 25: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 26: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 27: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 28: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Website

Page 29: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Video

Resources

Page 30: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Video

Resources

Page 31: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Fillable Forms

Page 32: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Usability Study “…to accomplish something without it

being more trouble than it’s worth” (Krug

2014, p. 273).

Krug, S. (2009). Rocket surgery made easy: The do-it-yourself guide to

finding and fixing usability problems. San Francisco: New Riders.

Page 33: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Study

• Design

• Instrumentation

• Analysis

Page 34: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Implementation Schedule

Phase 1 Rapid Prototype Oct. 2014 SME

Phase 2 Prototype Jan. 2015 Steward

Phase 3 Beta Jan. 2015 New

Page 35: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Implementation Schedule

Phase 1 Rapid Prototype Oct. 2014 SME

Phase 2 Prototype Jan. 2015 Steward

Phase 3 Beta Jan. 2015 New

Page 36: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Revisions “When fixing problems, try to do the least

you can do” (Krug, 2014 p.111).

Krug, S. (2009). Rocket surgery made easy: The do-it-yourself guide to

finding and fixing usability problems. San Francisco: New Riders.

Page 37: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 38: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Implementation Schedule

Phase 1 Rapid Prototype Oct. 2014 SME

Phase 2 Prototype Jan. 2015 Steward

Phase 3 Beta Jan. 2015 New

Page 39: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Implementation Schedule

Phase 1 Rapid Prototype Oct. 2014 SME

Phase 2 Prototype Jan. 2015 Steward

Phase 3 Beta Jan. 2015 New

Page 40: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Implementation Schedule

Phase 1 Rapid Prototype Oct. 2014 SME

Phase 2 Prototype Jan. 2015 Steward

Phase 3 Beta Jan. 2015 New

Page 41: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Instruments

• “Think Aloud”

• Scenarios

Page 42: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 43: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 44: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 45: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 46: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 47: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 48: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 49: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 50: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program
Page 51: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Implementation Schedule

Phase 1 Rapid Prototype Oct. 2014 SME

Phase 2 Prototype Jan. 2015 Steward

Phase 3 Beta Jan. 2015 New

Page 52: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Instruments

• “Think Aloud”

• Scenarios

Page 53: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Conclusion

• Analysis

• Challenges

Page 54: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Limitations

• Participants

• Sample Size

• Unintentional Bias

Page 55: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Questions

Observations

Page 56: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Mahalo

[email protected]

Page 57: TCC Conference 2015 - University of Hawaii at Manoa · TCC Conference 2015 Presented By: Greg Gauthier Master’s Candidate University of Hawaii at Manoa LTEC Program

Images Credits

“Blocks” Copyright: <a href='http://www.123rf.com/profile_scanrail'>scanrail / 123RF Stock Photo</a> “Happy Hotel Workers” Copyright:<ahref='http://www.123rf.com/profile_stylephotographs'>stylephotographs / 123RF Stock Photo</a> “Lady Justice” Copyright: <a href='http://www.123rf.com/profile_rosipro'>rosipro / 123RF Stock Photo</a “Innovation Bias” Copyright: <a href='http://www.123rf.com/profile_radiantskies'>radiantskies / 123RF Stock Photo</a> “Rearview Mirror” Copyright: <a href='http://www.123rf.com/profile_ryanking999'>ryanking999 / 123RF Stock “Resolutions Just Ahead” Copyright:<a href='http://www.123rf.com/profile_feverpitched'>feverpitched / 123RF Stock Photo</a> “Usability Functions” Copyright: <a href='http://www.123rf.com/profile_enotmaks'>enotmaks / 123RF Stock Photo</a>