CHAPTER 9: PLANNING AND DECISION AIDS Test Correlation Table Question Types/Level of Difficulty LEARNING OBJECTIVES Easy Moderate Difficult 1. Explain knowledge management and how it creates value for organizations. TF 2, 8 3, 4, 5, 6, 7 1 MC 3, 6, 8, 10 1, 5, 7, 9 2, 4, 11 ES — 1, 2 — 2. Describe the basic features of the Delphi technique, simulation, and scenario forecasting aids. TF 9, 10, 12, 16 14, 17 11, 13, 15 MC 12, 18, 19, 21, 26, 28 13, 14, 15, 16, 17, 24, 29, 30 20, 22, 23, 25, 27 ES — 4 3 3. Use Osborn’s creativity model to stimulate adaptive and innovative decisions. TF 18, 20, 22, 23 24, 25, 26 19, 21 MC 45, 48 31, 32, 33, 34, 35, 36, 37, 38, 39, 42, 43, 44, 46 40, 41, 47 ES — 5, 6 — 4. Apply three quality management decision and planning aids: benchmarking, the Deming cycle, and the balanced scorecard model. TF 28 29, 30 27, 31 MC 49, 50, 53, 54, 59, 70 51, 52, 55, 56, 58, 61, 62, 63, 64, 65, 69, 72 57, 60, 66, 67, 68, 71, 73 ES — 7 8 223